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Head of Client Services Location: Nottingham (with occasional travel) Salary: £60,000 – £70,000 per annum (negotiable depending on experience) Hours: 37.5 hours per week, Monday to Friday (flexibility required) Holiday: 22 days annual leave plus Bank Holidays Pin Point Recruitment is proud to be supporting a leading organisation in the search for an experienced Head of Client Services to lead client delivery across their Nottingham facility. This is a senior leadership role, responsible for overseeing all aspects of client service, account management, and commercial performance. You will lead and develop a high-performing Client Services team, build strong strategic client relationships, and ensure exceptional service delivery that drives retention and revenue growth. The role bridges account management, operational leadership, and business strategy, requiring a commercially astute, client-focused leader with an entrepreneurial mindset. Key Responsibilities • Client Leadership & Strategy, • Set the vision, structure, and standards for account management across the business, • Act as senior point of contact for key and strategic clients, • Develop long-term client partnerships and strategic account plans, • Lead executive-level client onboarding and senior relationship management, • Manage client feedback, escalations, and high-level issue resolution, • Team Leadership & Development, • Lead, mentor, and develop the Client Services team, • Recruit, onboard, and retain high-performing talent, • Conduct performance reviews, training plans, and succession planning, • Foster a collaborative, client-first culture, • Service & Operational Excellence, • Oversee daily client operations and service delivery standards, • Ensure projects are delivered on time, within scope, and to quality expectations, • Monitor customer satisfaction, delivery performance, and service metrics, • Use data and insights to drive continuous service improvement, • Commercial & Business Growth, • Own commercial performance across accounts, including revenue growth and retention, • Monitor account profitability and financial performance, • Identify and deliver upselling, cross-selling, and new business opportunities, • Work closely with Sales, Creative, Operations, and Senior Leadership to align strategy, • Contribute to service proposition development and overall business planning Skills, Knowledge & Experience Essential Proven experience in senior client or customer management roles Strong track record managing key accounts and senior client relationships In-depth knowledge of Direct Mail and Transactional Mail processes and applications Strong leadership skills with experience developing and managing teams Commercially astute with strong financial and analytical capabilities Excellent communication and stakeholder management skills Ability to operate effectively in a fast-paced, ambiguous environment Confident influencing at all levels, including senior leadership Proficient in Microsoft Office Desirable Knowledge of data, web, and lithographic printing and finishing Experience with account growth strategies and revenue expansion Strong client-facing presentation and pitching experience Understanding of wider business functions including HR, Finance, IT, and Supply Chain Why Apply? Senior leadership role with strategic influence Opportunity to shape client services at a business-wide level Competitive salary with flexibility for the right candidate Work within a collaborative and forward-thinking organisation Interested? If you’re a strategic, commercially driven leader with a passion for client excellence, we’d love to hear from you. Apply today or contact Pin Point Recruitment for a confidential discussion to find out more about this exciting opportunity. Early applications are encouraged as interviews will be arranged on a rolling basis

We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role as a Sales Support Executive in Nottinghamshire! Client Details My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive. Job Description As a Sales Support Executive you will report in to the Freight Sales Manager on a daily basis. You will be responsible for the following areas for responsibility across the office based in Nottinghamshire. • Quotation and providing of freight & logistic load bookings onto the Salesforce system., • Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such a dimensions, customs documentation, pricing etc., • Check commercial documents and highlight changes or discrepancies before uploading them into the system, • Monitor bookings and liaising with the customer and internal departments to provide updates and real-time tracking., • To review quotes and delivery status to improve speed & quality of service., • Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager., • Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement, • Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems The Ideal Candidate The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience: • 2+ year's experience in a sales support function, • Ideally experience within the logistics, shipping, freight or supply chain industries., • Experience with Salesforce would be advantageous, but not essential, • Excellent customer service experience., • Commutable to Nottinghamshire. What's On Offer? • £28,000-£34,000, • Enhanced annual leave, • Comprehensive company benefits account., • Training with industry leaders & development and large opportunities to progress

Strategic Account Manager Midlands Based | Hybrid Working | £40,000 - £50,000 + OTE £70,000 + Company Car Are you a commercially driven Account Manager who thrives on building long-term client relationships and managing complex, high-value accounts? We are recruiting for an experienced Strategic Account Manager to join a well-established and growing organisation operating within the environmental services sector. This is a fantastic opportunity for someone with experience managing regional or national accounts within waste management, logistics, pharmaceuticals or a related industry. This role is all about relationship management, commercial growth and delivering exceptional customer service to key clients across the Midlands and nationally. You will be responsible for managing large customer accounts, identifying opportunities for growth, and becoming a trusted partner to your clients. The successful candidate will be resilient, credible, commercially astute and confident managing senior stakeholder relationships with maturity and professionalism. The Role Managing and developing relationships with regional and national accounts Acting as the key point of contact for major customers Identifying opportunities to grow existing accounts and increase revenue Managing contract performance, service delivery and customer satisfaction Leading regular client review meetings and maintaining strong communication Working closely with internal departments including operations, finance and sales Negotiating commercial agreements and ensuring contract compliance Producing reports, analysing trends and identifying opportunities for improvement Working towards revenue growth and retention targets Supporting customers with tailored solutions and a consultative approach About You Proven experience within Account Management, Key Accounts or Client Relationship Management Experience managing large regional or national customer accounts Background within waste management, logistics, pharmaceuticals, or a similar sector Strong commercial awareness and negotiation skills Confident dealing with senior stakeholders and challenging conversations where required Able to demonstrate resilience, integrity, credibility and professionalism Excellent communication and influencing skills Organised, self-motivated and target-driven Strong IT skills including CRM systems and Microsoft Office What's on Offer? £40,000 - £50,000 basic salary OTE circa £70,000 Company Car Hybrid working – Nottingham head office with 1-2 office days per week 23 days holiday plus bank holidays Company pension scheme Enhanced family friendly policies Employee Assistance Programme Lifestyle and leisure discounts Life insurance Bike to Work scheme Holiday purchase scheme This is an excellent opportunity for an ambitious and relationship-focused Account Manager looking to join a forward-thinking organisation where you can genuinely make an impact. EMA25

Head of Commercial Finance, FMCG / Food, Remote with UK wide travel, £100,000 to £120000 plus Bonus. This role is highly commercial and partners divisional MD's and directly leads a number of commercial finance teams. Working closely with Divisional MDs across the group, you will support sound com

Both positions are Head of Commercial Finance, both report into the Group Finance Director, and neither has direct reports. Head of Commercial Finance — x2 Newly Created Roles. You won't be a back-office function here — you'll be a genuine commercial partner, close to the leadership team, in the

Niche national loss adjusting practice seeks to develop a Commercial Major Loss Unit to complement its existing operation where specialist representation exists across all product lines in all areas outside this. You will be responsible for handling and overseeing all commercial major losses that co

We are seeking a commercially astute and forward-thinking Commercial Finance head to lead a high performing team of. This is a senior leadership role responsible for driving financial performance, supporting strategic decision-making, and partnering with commercial teams to maximise revenue and prof

Head of Commercial Property East Midlands | Leading Regional Law Firm An exciting opportunity has arisen for an experienced and technically strong Commercial Property lawyer to step into a senior leadership role as Head of Commercial Property at a highly regarded regional firm in the East Midlands.

Head of Commercial Property Management. Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced. Commercial Property Management.

On the way through, it means ensuring those commercial commitments translate into operational reality — working hand in glove with operations to protect margin through mobilisation, hold pricing discipline across the life of the contract, and convert commercial intent into sustained financial perf

Commercial Property Solicitor / Potential Head of Department. Due to continued growth and increasing demand within the Commercial Property team, the firm is looking to appoint a Commercial Property Solicitor to join the department at an exciting stage of its development. Commercial Property Solicito

HEAD OF COMMERCIAL PROPERTY MANAGEMENT. Organised, commercially minded, and comfortable working across a varied and interesting portfolio. My client is a reputable firm with a strong presence across the southern home counties and London covering commercial agency, professional services, and property

As Head of Commercial Management (Operations), you will provide strategic and operational leadership for the commercial management of a diverse portfolio of field‑based and desk‑based engineering and technology services. As we enter a period of unprecedented investment and transformation, we are

Financial Controller, Commercial Accountant and Affiliation Fee Accountant. Head of FinanceWoodhall Spa, Lincolnshire (hybrid 3 days a week in the office)To £55,000Benefits: iGolf membership or discounted Golf Club membership, golf lessons, up to 36 days annual leave, healthcare and/or medicash, li

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position.In this role, you will be responsible for managing the full lifecycle of IT projectsensuring delivery on time, within budget, and to a high-quality standard.You will work cl

Interim Head of Finance job in Devon. Interim Head of Finance & Governance. An established organisation in Devon is seeking an experienced Interim Head of Finance & Governance to provide senior financial leadership and ensure robust financial management, compliance, and governance during a period of

We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational

We are proud to be working exclusively on a retained basis with the East Midlands Combined County Authority (EMCCA) to appoint a visionary and strategically minded Head of Corporate Finance. As Head of Corporate Finance, you will provide strategic leadership across EMCCA’s entire Corporate Finance

Global Sales Operations Manager – Emerging OEM Powerhouse.If you want a role where your work actually cuts through the noise, this is it.You get a genuinely broad remit, access to senior decision makers, and the chance to bring structure to a business that is moving at pace.It suits someone who wa

The organisation is entering an exciting phase of growth, commercial optimisation, and strategic investment. Partnering with operational leaders across manufacturing, supply chain and commercial teams to improve performance. Strong commercial acumen with the ability to influence at executive and inv

Sapiens is hiring a Manager, Channel Enablement & Certification - a key global role for a natural orchestrator who loves empowering partners to succeed.In this high‑impact position, you’ll design and deliver scalable enablement and certification programs that elevate the capability, confidence,

Strong commercial and analytical skills.

With its dramatic setting, rich history and strong reputation as a visitor attraction, the Castle is now seeking an experienced and commercially minded leader to take its visitor operation into the next phase of development. This is a rare opportunity to take on a senior, hands‑on leadership role

Strategic Account & Commercial Leadership. Hybrid working with weekly presence in London Headquarter.

Business Development Director – Real Estate Finance.Remote working – London office, UK wide coverage.An established, successful, dynamic SME and Real Estate Finance lender who have recently embarked on a substantial UK wide growth and expansion programme.By combining technology with some good co

This is a strategic, business critical initiative with direct visibility at leadership level and a clear focus on driving measurable operational and commercial impact.

Carbon60 is looking to recruit an experienced Project Manager to support technical M&E investigations, remediation, and closeout activities across complex facilities in Oxfordshire.Project Manager - M&E / Building Services.May – September | 40 hours per week.The successful candidate will act as a

Reporting directly to the Head of UK Engineering, you will have complete autonomy to deliver pragmatic, value-engineered projects to cost and time specifications.

Strong commercial awareness and decision-making capability.

Responsible for a team of construction operatives, site supervisor, project managers and commercial staff the Senior HV Project Manager will lead schemes at voltage levels up to 132kV, ensuring their safe and successful delivery.

Full-Time or Part-Time | Immediate Start.We have full-time and part-time cleaning jobs available in your area.Just click 'apply' and complete our online application form - it only takes a couple of minutes and you can start immediately!.We're the best agency for home cleaners.We go out of our way to

An established organisation in Devon is seeking an experienced Interim Head of Finance & Governance to provide senior financial leadership and ensure robust financial management, compliance, and governance during a period of transition. Interim Head of Finance & Governance.

PLC, HMI, Drives, SCADA Be a high calibre ambitious self-starter Be a control and automation professional, capable of operating at a high level Have a high intellect and desire to take an active role with the company management team Have a strong commercial acumen Have a positive outlook and approac

Head office is in Portsmouth, with projects over the next two years concentrated around Nottingham, Leeds and Sheffield, Birmingham, and Leicester. Projects range in value up to £22 million and include complex schemes across residential towers, stadiums, commercial buildings, and public sector

Projects span across the Midlands and the UK, covering commercial, retail, industrial, and high-end residential sectors. You'll bring a wealth of knowledge in commercial air conditioning, including Air Source Heat Pumps (ASHPs), and take full ownership of project delivery, from tender to handove

Our client – based in Surrey– are currently recruiting for Head of Finance to join their central finance function on.

Head of Finance driving sustainability and shaping long-term financial resilience. As Head of Finance, you will provide strategic financial leadership as part of the Senior Management Team and supporting Chapter to strengthen financial planning, governance and sustainability.

Interim Head of Finance & Governance. An established organisation in Devon is seeking an experienced Interim Head of Finance & Governance to provide senior financial leadership and ensure robust financial management, compliance, and governance during a period of transition.

Individual projects include working on high profile Residential developments, Commercial fit out (Cat A) and large Mixed Use projects for blue chip clients.

This role leads all financial operations for a manufacturing SME, working closely with the Managing Director and Board to deliver accurate reporting, planning, and strategic financial insight while remaining hands-on.It combines team leadership with responsibility for accounting, budgeting, cashflow

We're looking for a Project Implementation Manager to lead the roll-out of supply chain solutions directly on customer sites across the UK.You'll be responsible for turning operational challenges into practical, high-impact implementations.This is a hands-on, customer-facing role where you&#

Pay: Up to £60,000 per annum (Salary commensurate with experience and capabilities).Benefits: Comprehensive benefits package including company car, phone, computer, pension, and bonus scheme.Opportunity to work on challenging and rewarding projects in a collaborative and supportive environment.This

Project Manager Location: Wiltshire Salary: Circa £50,000 per annum Contract: Permanent, Full‑time The Opportunity We are recruiting a Project Manager to support the delivery of rail freight and rolling stock projects, covering both new product development and maintenance‑

Engineering Project Manager Full Time, Permanent Derby / Nottingham area Up to £60,000 P.A + Excellent Benefits plus overtime Applications from outside the UK will not be considered.In a nutshell… Our client is a leading engineering solutions provider delivering high-quality proj

You musty have previously delivered (5years experience) high spec corporate / hospitality / commercial projects that involve the installation and integration of cutting edge audio visual systems, which will encompass full presentation systems, IPTV, videoconference systems ideally Cisco or Poly, MTR

Job Overview: We are working on behalf of our client, a precision injection moulding manufacturer, to source an Engineering Project Manager to join their established team.Benefits: * Bonus Scheme * Healthcare Cash Plan * Life Assurance 3x Annual Salary * Pension: 5% employer matched contribution

The Airedale Group Job Title: Project Sales Manager Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Job Overview: We are seeking a proactive and commercially astute P