Head of customer experience jobs in Sheffield - Page 5Crear alertas

You will lead the full customer experience function, managing a team of. It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer‑success platforms. Maintaining a strong customer focus and in‑depth knowledge of t

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. Thats why we offer a hybrid working model, where you’ll spend

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

A leading financial services firm in the UK is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a proven track record in asset management and the ability to drive product innovation and client experience strategies. This role offers a dynamic wor

Working knowledge of IT systems including Microsoft Office or Google Suite, databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high‑quality person‑centred care experience. Flexible to meet the demands of the business, i

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. Apply now to contribute to an unforgettable city experience. The role requires strong event management skills, extensive experience in public-facing

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Strong people le

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

A leading home care provider is looking for a dedicated professional to manage client services, ensuring a high-quality, person-centred care experience. The ideal candidate will have substantial care experience, strong leadership skills, and a Level 4 Diploma in Leadership for Health and Social Care

Director Of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering exce

A leading homebuilder in the UK is looking for a Regional Head of Customer Care to provide exceptional customer service and lead a high-performing team. This position offers an excellent salary and benefits package, contributing to a five-star homeowner experience.

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and customer relationship building. A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring reven

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A leading technology services firm in Greater London is seeking a Head of Experience Design.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. At least 10 years of experience in customer operations, 3 of which in a similar position. You will be responsible for leading a team of customer operations executi

A leading background screening company in the United Kingdom seeks a Head Of Product.

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

As Head of Customer Success, you will take the lead in being the voice of our customer base. Experience of managing a small Customer Success or Account Management team. Strong experience of working from small all the way up to enterprise size customer bases.

A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support. This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. The ideal candidate wi

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

Strong customer-centric mindset, with a track record of improving customer journeys and operational performance. Head of Customer Onboarding • Solihull, England, United Kingdom. This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, c

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. Ideal c

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Proven track record of building or scaling a CS team in a high‑growth, dynamic environment.

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. Continuously improve the customer experience by simplifying processes, r

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. We want our people to have the best of both worlds - time working at home, as well as time in the office. Inspire a team of design

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. This role focuses on delivering cloud transformation outcomes and requires extensive experience in cloud native architecture, team leadership, and customer-facing soluti

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growt

The Head of Guest Experience leads the in‑stay guest experience for Forest Holidays and shapes the group‑wide experience strategy across Forge Holiday Group, including Regional Brands and the wider Sykes business. Engagement with industry benchmarks or professional bodies, such as the Institute

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy