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Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience i

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Excellent sales & customer service skills. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Extra day of leave for every year of service. Instead, it's a rare opportunity to take the strong foundations

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Comme

PSW Safeguarding Head of Service. Join us and be a part of a team that prioritizes safety, dignity, and respect in every aspect of our service delivery. We are seeking a dynamic and experienced PSW Safeguarding Head of Service to lead and oversee safeguarding initiatives within our organization.

IG Group is looking for a Head of AI Operations to lead their AI-driven automation efforts in client servicing. This role involves the design and execution of AI-powered solutions, requiring hands-on expertise with conversational AI platforms. The successful candidate will guide a team while influen

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will lead the development and strategic direction of our Complaints and Customer Services functions ensuring high quality customer-focused ser

Head of Service Delivery to define and lead the service vision and strategy. This position involves overseeing service management and design, managing a high-performing team, and driving agile service delivery processes. The role offers a competitive salary ranging from £62,400 to £93,600 and oper

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. This position offers high visibility and the chance to create a lasting impact on the organization's data strategy. Harnham is seeking a high-impact Customer Insight leader to shape

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

The Head of Service Delivery will collaborate with stakeholders to align services with company strategies, manage teams, and ensure service quality, driving innovation and customer satisfaction in a flexible and hybrid working environment. Arqiva is seeking a Head of Service Delivery to define and l

Offering a competitive salary of £50,000 to £60,000 per annum, this permanent position provides stability and the opportunity for career growth within a collaborative environment. Michael Page is seeking an exceptional Operations Manager based in North London to oversee production in a high-perfor

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products. This hands-on role fo

Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. You h

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Build strong relationships with peers (Service Delivery, Infrastructure, Cyber) and treat the offshore partner as an integrated strategic partner, including twice-yearly site visits. Glob

We are seeking two motivated, customer-focused individuals to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service. They should demonstrat

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement. The successful candidate will lead a team to ensure effective service delivery while maintaining partnerships with key stakeholders. Join us to inspire excellence in

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. The ideal candidate will have significant leadership experience, a strong understanding of housing services, and the ability to build relationships with diverse stakeho

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. This is a senior leadership role responsible for driving service improvement, transformation, and delive

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally – combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Deputy Head of Service – Access & Duty. As Deputy Head of Service, you will provide senior leadership across the. You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement.

The Head of International and Returns Services will enable and support delivery against operational returns activity which is central to the Home Office goal of controlling migration and Immigration Enforcement’s (IE) mission of tackling illegal migration by removing those with no right to be here

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. Responsibilities include assisting customers, upholding store presentation, and engaging with the local community. The position offers compe

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Build a

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

Service Care Solutions is recruiting for a Head of Legal Services in the Essex region. The successful candidate will lead the Legal Services function, manage a legal team, and act as the Deputy Monitoring Officer. Office attendance is required two days per week.

WeAreTechWomen is seeking a Head of Customer Engineering to lead customer-facing teams and drive cloud transformation for clients. In this role, you will manage a team of experts, providing strategic technical advice to accelerate project success and remove blockers.

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. This permanent full-time role involves overseeing customer services, compliance, and performance improvement within the social housing sector. An attractive salary ranging from £60,000 to �

Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high‑quality client offering that builds trust and long‑term relationships. This role offers a level of ownership, influence and impact that is increasingly rare. Custom

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and

The Marlborough Head Pub in Greater London is seeking an Experienced Front of House Team Member to join our dynamic crew. In this role, you'll welcome guests, deliver exemplary service, and thrive in a lively atmosphere. We are passionate about providing a guest-first experience and offer clear path

WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. Ideal candidates should have 7-10 years in technology sales, including 3-5 years of management experience. A passion for customer success and effective communication sk

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in the office a minimum of 3 days a week. Proven experience leading and scaling Customer Success teams in a SaaS or tech‑led environment, id

The ideal candidate will have 12–15+ years of experience in a CPG environment, strong leadership skills, and an ability to foster customer-centric cultures. Responsibilities include defining standards for customer engagement, managing talent pipelines, and collaborating with digital teams to enhan

Springer Nature is seeking a Head of Customer Engagement Events & Exhibits, EMEA to enhance customer loyalty among librarians, authors, and researchers. Based in London, Dordrecht or Heidelberg, this role involves planning and executing events and exhibits that showcase Springer Nature's professiona