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Are you looking for your next SaaS or CRM Software Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they’re building a culture that values personal and professional growth—and they’re proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for their employees, and they're proud of how they show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place ! Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: • Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs, • Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning, • Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations, • Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery, • Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality, • Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency, • Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards, • Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team, • Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration, • Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination, • Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering, • Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: • 5+ years of experience in people leadership roles within a technical support environment, • Proven ability to drive support team performance, productivity, and accountability at a regional or functional level, • Strong understanding of case management principles, support tooling, and SLA-driven operations, • Demonstrated success implementing performance improvement plans and structured coaching, • Excellent organizational and execution skills with a bias toward action and clarity, • Effective communicator, able to lead with transparency and inspire commitment to goals, • Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: • Experience leading support delivery teams in SaaS or enterprise software environments, • Working knowledge of CRM systems and technical troubleshooting processes, • Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management, • Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We’ll look forward to hearing from you !

About the Company Embark on an exciting journey as an Employment Solicitor with this thriving, respected Legal 500-recognised firm. This permanent role is an opportunity to join a well established team in Dudley and make a significant impact within our expanding employment law practice. About the Role This role offers autonomy and support to manage your own caseload, an opportunity to play an active role in business development, and long-term progression within a reputable and dynamic organisation. Responsibilities • Expertise in advising both employers and employees on a broad range of employment matters, including disciplinary and grievance issues, dismissals and redundancy, TUPE and restructuring, and Employment Tribunal litigation., • Proficiency in drafting contracts, policies, and settlement agreements., • Proven ability to manage your own caseload and contribute to the continued growth of our employment law offering in the region., • Strong communication and client-facing skills to build lasting relationships with a diverse range of stakeholders., • Enthusiasm for business development and a proactive approach to identifying new opportunities. Qualifications • At least 8 years of post-qualification experience as an Employment Solicitor or Chartered Legal Executive (ILEX)., • Comprehensive understanding of employment law and a track record of successful outcomes., • Commitment to providing exceptional client service and contributing to the success of our growing team. Required Skills • Expertise in employment law., • Strong communication skills., • Client-facing experience., • Business development enthusiasm. Preferred Skills • Experience in managing a diverse caseload., • Proficiency in drafting legal documents. Pay range and compensation package Details regarding the pay range or salary will be provided during the interview process. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

About SMMT Industry Forum At SMMT Industry Forum, we partner with organisations of all sizes to deliver complex, transformational change. Our consultants work closely with clients—often embedded within leadership teams—to solve critical challenges and drive lasting impact. We pride ourselves on building long-term, trusted relationships and only delivering work that truly adds value. That’s why we’re committed to hiring exceptional people who share our passion for quality, integrity, and results. The Role: Quality Management Consultant SMMT Industry Forum is seeking a dynamic and experienced Aerospace Quality Management Consultant/Trainer with a broad skill set and a drive to accelerate their career while contributing to the growth of our business. In this role, you’ll be responsible for delivering high-quality training at our Birmingham-based training centre and providing expert consultancy services to clients across the aerospace sector. We’re looking for a seasoned Quality Management professional with proven experience in developing and executing manufacturing product introduction processes. You should have expertise in one or more of the following areas: APQP, FMEA & other Core Tools, PPAP, AS9100, and ISO9001:2015, ideally at a Senior Engineer level within the aerospace industry. If you have the expertise to work with clients in developing and implementing robust, structured new product introduction procedures — along with a deep understanding of manufacturing processes and core tools — and the ability to train and coach others to ensure a high-performance, safe launch, we’d love to hear from you. This is a fantastic opportunity to work alongside a team of dedicated professionals and experts that are truly some of the best in their field. This role will require flexibility in working hours, workload and location, as you will be required to travel to the client's location. The successful candidate will be assigned to execute Training and Consultancy Services delivery on behalf of SMMT Industry Forum. • Courses to be delivered can be defined as off the shelf training courses (Public and In house), or courses that require special design based on client's needs both Face-2-Face and Virtual, • Consultancy services - based on the clients' needs and subject to qualification match - 2nd party audits, coaching sessions gap analysis etc. Key Responsibilities • Provide training on client sites and in our training facilities, ensuring transfer of key skills in relation to APQP, FMEA & other Core Tools, PPAP, AS9100 and ISO9001:2015 in both a face to face and live virtual environment, • Provide coaching support or consultancy for the implementation of APQP, FMEA & other Core Tools, PPAP, AS9100 and ISO9001:2015., • Innovate and create training solutions to develop and deliver programmes of work, courses and events that will fulfil client requirements., • Design training programmes and materials for public and in-company courses and other events as required, ensuring that all materials are consistent with BA & IS business assurance philosophy, brand and methodology- based on certain arrangements, • Deliver courses and events as scheduled, adjusting and applying training techniques flexibly in response to the needs and learning styles of groups and individual delegates., • Take every opportunity to promote additional or higher value services., • Pass client feedback and insights to appropriate internal recipients., • Support the continuous development of our training materials and service offerings, • Play an active part in customer relationship management and lead development, • Work alongside other SMMT Industry Forum colleagues in multidisciplinary teams as part of large scale improvement programmes What We’re Looking For Essential: • Proven experience delivering training and coaching in APQP, Core Tools, IATF, and Internal Auditing., • Strong understanding of the automotive process approach to auditing., • Excellent communication and presentation skills., • Ability to build relationships at all levels within client organisations., • Commercial awareness and the ability to link improvements to business outcomes., • Relevant qualifications in Engineering, Manufacturing Systems, or similar., • Willingness to travel and adapt to client needs. Desirable: The following skills and competencies would be beneficial: • Experience as 3rd party or lead auditor in the Aerospace sector, • Defence sector experience, • Previous experience consulting either within a large organisation or a consulting practice, • APQP/PPAP implementation experience within a large Aerospace organisation, • Additional language capabilities Training and Development No matter your experience or background, you’ll get dedicated support when you join. With an induction and the business's support, you’ll quickly get to grips with the role and have access to help and guidance whenever you need it. So you won’t be on your own – you’ll be a part of a community dedicated to your development. Rewards and Benefits • 25 Days Annual Leave and additional days for public and privileged holidays., • Car Allowance, • Opportunities to be recognised through our employee recognition scheme, • Opportunities to hybrid working, subject to business needs, • Excellent pension scheme, • Cycle to work scheme, • Parental and adoption leave Culture and Working Environment As part of our team, you’ll discover an inclusive workplace that’s welcoming, supportive and encouraging. You’ll be part of an organisation where people want to support one another and make a difference. Aside from fostering an open culture, we’ve got a range of growing affinity groups. For example: • Ethnic Minority and gender equality networks, • Groups supporting wellbeing, mental health, neurodiversity and disability, • Women’s and Men’s Networks, • Faith/No Faith communities for staff to come together, • LGBTQ+ support networks You’ll also find a variety of social groups to help you settle in and connect with people with similar interests. Before You Apply Honesty and integrity are important if you want to work at SMMT Industry Forum. Giving misleading information and omitting or concealing information during the recruitment process is viewed very seriously. Equal Opportunities SMMT Industry Forum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other characteristic protected by law. If you need assistance during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request. We’re Disability Confident SMMT Industry Forum are proud to have achieved Committed status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. Being Disability Confident, we aim to ensure that we offer inclusive and accessible recruitment. If you require support, reasonable adjustments are available during the application process and if you are successful in joining the organisation. Eligibility Criteria We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work. Regardless of an individual’s nationality, race or immigration status, you must provide evidence to us confirming your right to work. This includes British citizens and EU nationals.

Our Birmingham client is currently looking for an HR Business Partner for a 12-Month FTC to start ASAP. As HR Business Partner you will join the People Team and play a key role in shaping the employee experience during mergers, acquisitions, and TUPE transitions. This is a high-impact role where you'll work closely with senior leaders to deliver smooth organisational change, ensure legal compliance, and support cultural integration. Key activities will include: • Partner with stakeholders to develop and deliver people plans., • Leading end-to-end TUPE processes and supporting on M&A activity., • Partnering with leaders to deliver people plans and manage change., • Coaching managers through sensitive employee relations matters., • Collaborating across the People Team to deliver joined-up support., • Developing and supporting communication and engagement plans to build trust and transparency. The hiring manager is looking for an individual with: • Strong HR generalist experience as well as change including TUPE, redundancy consultations and harmonisation., • Proven and up to date knowledge of UK employment law and consultation processes., • Excellent stakeholder management and communication skills., • Experience in a multi-site environment is preferred. This role is based in Birmingham and offers hybrid working. Salary up to £60,000 per annum. 12 month Fixed Term contract

We are currently seeking graduates with a law-based degree for a number of upcoming Document Review projects for our customers in Birmingham. Elevate’s global Community of Talent is made up of a range of individuals including Paralegals, Document Review experts, qualified lawyers and other legal professionals, all from leading law firm and in-house legal departments. We provide an unparalleled platform for talent to work with innovative companies and law firms around the world on a variety of exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, professional network and voice. As a member of our community, you will benefit from Elevate’s curated suite of training to enhance and develop your skills and to increase your marketability. You will have access to hands-on support and networking opportunities by joining our global Community of Talent, accessing the most up-to-date resources and work with tier 1 clients. This could be a fantastic opportunity for you if you are: • A graduate with a law-based degree, having achieved at least a minimum of a 2.1., • Previously worked on document review projects for at least 30 days, • Have worked on document review platforms such as Relativity, Nuix, Everlaw etc., • Based either in Birmingham, or a commutable distance from the City Centre., • Happy to work on-site. Other Attributes: • Sound knowledge and understanding of the legal risk framework, • Proactive, outgoing and solution/goal-oriented, • Self-motivated and can operate with varying levels of supervision depending on role, • Strong commitment to exceeding expectations and delighting your clients, • An ability to quickly understand, adapt and operate within your client’s business culture, • Working knowledge (or interest in developing!) of how processes and technologies can enhance the delivery of legal services and help accelerate solutions, • Display ability to connect and build relationships., • Skilled in communicating, collaborating, and listening, • Entrepreneurial, and keen to help uncover other areas of need where you or Elevate could be of assistance Join a world where legal and business teams achieve incredible outcomes, together. About Elevate Elevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia. Elevate Flexible Legal Resourcing is the flexible resourcing capability within Elevate. We define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber’s Global Flexible Legal Resourcing category. Our Vision is a world where legal and business teams achieve incredible outcomes, together. Equitability and Inclusion are critical to Elevate’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, Elevate Flexible Legal Resourcing is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe

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Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. About the role: We are looking for a motivated and forward-thinking Talent Development Lead to take ownership of our direct recruitment strategy, build a strong talent pipeline, and help shape our approach to internal talent development. This is a varied role that combines hands-on recruitment, people development projects, and strategic input into how we grow and retain talent across the business. You’ll play a key part in leading recruitment activities, developing our early careers and future talent programmes, and working closely with the Head of Organisational Development to support wider talent initiatives and career pathways. Key Responsibilities: Recruitment & Talent Pipelining: • Lead direct recruitment activity across all business areas, with a focus on proactive sourcing, • Use LinkedIn Recruiter to identify, approach, and engage top talent for current and future roles, • Build and maintain talent pools to support workforce planning and business growth, • Ownership of the end-to-end recruitment process, from advertising through to offer and onboarding, • Develop strong working relationships with hiring managers and external agencies where needed, • Promote the employer brand through online presence, campaigns and candidate engagement Talent & Development Projects: • Liaise with the Head of Organisational Development to support the development of internal talent pathways and career development frameworks, • Contribute to people-focused projects such as onboarding, succession planning, and engagement initiatives, • Support the continuous improvement of our recruitment and onboarding experience, • Help shape and implement development initiatives that support learning, growth and internal mobility Future Talent Programmes: • Take ownership of future talent programmes including Work Experience, Apprenticeships, and Graduate schemes, • Coordinate outreach to schools, colleges, and universities to promote opportunities, • Develop and manage structured onboarding and development pathways for early careers talent, • Build and maintain relationships with external providers and internal stakeholders HR Administration & Coordination: • Maintain accurate records in line with HR and data protection requirements, • Support HR systems and process development in recruitment and onboarding areas, • Provide support for recruitment and learning-related activity What We’re Looking For • Strong experience in direct recruitment, with proven success using LinkedIn Recruiter to identify and engage talent, • Confident in managing full recruitment cycles and working proactively with stakeholders, • Experience or strong interest in learning and development or organisational development, • Excellent organisational skills with the ability to manage multiple priorities, • Comfortable taking initiative and bringing forward ideas to improve candidate and employee experience, • Strong written and verbal communication skills, • Tech-savvy, with good knowledge of MS Office and applicant tracking systems Desirable • Experience working with or leading early careers programmes (e.g. apprenticeships, work placements, graduate schemes), • Experience working in freight forwarding, logistics, or a fast-paced commercial environment Why choose Metro? • Competitive salary including a bonus which is paid twice a year!, • Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more., • Health cash plan., • Octopus Electric Vehicle car scheme., • Free parking., • Respectful working environment., • Plenty of opportunities for training and development We are looking for candidates who are happy to work in the office full-time during regular business hours.

Senior Recruitment Consultant Investigo Recruitment Flexible Basic Salary + commission Birmingham (hybrid, 4.5 day work week) Investigo are market leaders in recruiting into multiple specialisms. In this role you will be a part of our London Technology Practice. We have an entrepreneurial spirit where you will have the chance to build your own recruitment business within a business. This is an opportunity for a recruitment consultant with 18 months, or more experience, who wants to join a consultative and high performing company where you will get the support and development to excel your recruitment career. This is a warm desk in an already established Tech contract market. We are hiring this role because there has been large growth of the leadership teams desks, so need an additional 360 consultant to take over part of the desk and develop off the success and make their own. The Role: You will be handing the entire candidate life cycle from initial contact to aftercare. Over all you will be focused on delivering timely, ongoing performance with energy, taking accountability for the right outcomes. This includes: • Candidate identification and interviews, • Advising and feeding back to candidates, • Attending client meetings, • New business development, • Market mapping of specific candidate pools and head hunting from these, • Lead generation through relationship building, • Communicating with clarity, conviction and enthusiasm, supporting principles of fairness of opportunity for What we are looking for: This is an opportunity for an experience technology recruitment consultant with 18 months or more experience recruiting into technology position. The ideal person will: • Have experience in communicating with people in a professional setting, • Ideally you will have 18 months or more of technology recruitment experience, • Driven and motivated to work in a fast paced environment, • You want to be a part of a high performing agency that is culture lead and values every single member of the team, • Have excellent communication and level of professionalism Career Progression and Training: You will begin your role with Investigo with full end to end recruitment training to develop on your already established knowledge. You will have the support of your team and our learning and development function. This includes: • 121 training with your team and manager, • In person, bespoke training programmes to your desk and area you recruit into, • Online models to bolster your learning We are an ambitious bunch. And we do whatever it takes to help our people reach their full potential. There are no limits to what you can do, or how quickly, and we’ll support you every step of the way. Steps in progression below: • Senior Consultant, • Principal Consultant, • Manager, • Associate Director, • Director Benefits: Everyone has different circumstances, different priorities and different passions. And, whatever they are, we believe everyone should feel happy and empowered to do their best work. Benefits include: • A market leading commission structure of up to 42.5%, • We take high achievers on regular international trips, • We have a generous referral scheme for talent you recommend to us, • Commission earnt for simply for passing on a business lead to another team or consultant, • Hybrid working with our flexible working policy, • We have our own set of Peloton bikes, • We offer private health insurance, eye tests, discounted gym memberships and more, • Wellbeing initiatives, from yoga and martial arts to morning raves and speaker sessions, • Our calendar is jam-packed with social events, from summer conferences to family parties, • Wellbeing and Engagement committee, • We love to give back - last year we raised £92,000 for charity through our Big Investigo Give initiative

NOW HIRING: HEAD WAITER FOR VIP CORPORATE EVENTS Pay: $13–$17/hour | Location: Various High-End Venues | Flexible Shifts Are you the kind of person who can carry a tray and a conversation with confidence and class? Do you know how to work a room full of CEOs, executives, and high-profile guests�

As a Grill Chef at Ed’s, you’ll be the heartbeat of our kitchen, expertly crafting the delicious, made-to-order dishes that keep our guests coming back for more. Fire Up Your Career at Ed's Easy Diner – We're Hiring a Grill Chef. We’re looking for a PART TIME (10-15 hours) Grill Chef to join

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Bell Cornwall Recruitment are delighted to be hiring a Commercial Insurance Account Handler at a thriving insurance firm in Birmingham.

Executive Assistant Ref: BCR/JP/31821 Salary: £40,000 - £50,000 Depending on Experience Birmingham Bell Cornwall Recruitment are pleased to be hiring a highly experienced Executive Assistant at a large not for profit organisation in Birmingham. They are looking for a confident Execu

As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. Stor

We are specifically hiring for a German speaking Resourcer to assist with interviewing candidates from Europe.

Part Time Legal Secretary - Conveyancing Ref: BCR/JP/31759 Salary: £25,000 - £26,000 PRO-RATA THIS IS A PART TIME ROLE - 3 FULL DAYS A WEEK Birmingham Bell Cornwall Recruitment are delighted to be hiring a Part Time Legal Secretary at a well-established law firm in Birmingham. Part

Legal Secretary - Private Client Ref: BCR/JP/31846 Salary: £28,000 - £30,000 Solihull Bell Cornwall Recruitment are pleased to be hiring a Private Client Legal Secretary at a thriving law firm in Solihull.They are ideally looking for someone with previous experience in Private Client

You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. You'll bring clarity, pace

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As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. Ever

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We're hiring a BMS Project Manager!.Are you an experienced BMS professional looking for your next challenge? We're looking for a confident and technically skilled.You'll be joining an established, supportive team with a strong pipeline of work and the autonomy to deliver projects from pre-constructi

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Manager - Commercial Due Diligence (CDD) | High-Growth M&A Advisory | £85-95k+ | London Are you ready to accelerate your M&A career in a high-growth, high-impact environment? A leading M&A advisory team is hiring a Manager to join its London office. The Role: As a Manager, you'll lead Comm

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We are moving in to a new, 120-person office in February and we’re hiring the next generation of Recruitment Consultants to join us in this exciting chapter - and you could be one of them. We're looking for experienced Recruitment Consultants to join our collaborative, ambitious and award-

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Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support throug. Are you looking for your next SaaS or CRM Suppo

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