Housing Assistant
12 hours ago
Dudley
This is a great opportunity to join a busy housing team on a minimum 2-month contract, offering hybrid working, strong team support, and valuable experience within social housing. Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. As a Housing Assistant, you’ll play a key role in delivering a responsive, customer-focused service by supporting Housing Officers and Managers with front-line enquiries, housing administration, income processes and lettings support. This role is primarily office and home-based and does not include patch management. Key Responsibilities of a Housing Assistant: Act as the first point of contact for residents, responding to enquiries across repairs, rent, lettings and tenancy services Deliver excellent customer service via phone, digital channels and written correspondence, including handling challenging conversations with empathy Support income management by following up Housing Benefit and Universal Credit notifications, managing Direct Debits and processing rent adjustments and refunds Maintain accurate customer, tenancy and financial data on housing systems in line with procedures and data protection requirements Support lettings activity including waiting lists, transfers, mutual exchanges, marketing properties and completing statutory returns Assist with former tenant arrears cases, negotiating repayments and preparing information for write-offs Support property services administration including rechargeable repairs, invoicing and resident consultations Encourage and support customers to use digital services and self-service platforms What We’re Looking For: Strong customer service and administrative experience Confidence handling high volumes of telephone calls and complex or sensitive enquiries Experience resolving problems using empathy and negotiation xrnqpay skills Some knowledge of housing services, tenancy or housing law (desirable) Good IT skills and experience working with housing management systems Organised, detail-focused and able to prioritise a varied workload A positive team player who actively contributes to service improvement What's on Offer for this Housing Assistant role: Hybrid working with a mix of office-based and home working No patch or estate-based responsibilities Own diary management Minimum 2 month contract If this Housing Assistant role is of interest please apply or contact (url removed)