Suncoast Community Health Centers Inc.
Referrals - Medical Assistant
8 days ago
Dover
Job Description POSITION TITLE: MEDICAL ASSISTANT-REFERRALS FLSA: NON-EXEMPT Job Summary: The Referrals Specialist coordinates and processes patient referrals, ensuring accurate documentation, insurance approvals, and timely follow-up. They work with patients, staff, and external providers to ensure access to care while maintaining compliance. The specialist also keeps detailed records and guides patients on next steps. Supervisory Responsibilities: • Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations., • Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services., • Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion., • Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system., • Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions., • Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly., • Identify and report issues in the referral process to the supervisor for corrective action., • Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards., • Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination., • Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations., • Take and record patient vitals (e.g., height, weight, temperature, blood pressure, pulse) and medical histories., • Assist healthcare providers during patient exams, procedures, and treatments, including performing aseptic procedures and collecting lab specimens., • Administer injections, vaccines, and prescribed medications under provider supervision, including venipuncture and non-intravenous injections (with required competency)., • Perform basic lab tests, such as blood draws, urinalysis, and diagnostic procedures., • Prepare and maintain examination rooms, ensuring they are stocked, clean, and ready for patient visits., • Assist in minor surgeries and perform other procedures like EKG and vision checks as needed., • Provide patient education on health management, procedures, preventive care, and immunizations., • Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination., • Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits., • Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation., • Process insurance verification, billing, and coding information, as required., • Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment., • Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks., • Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management., • Conduct daily chart audits and review for the following day's appointments., • Assist with special projects or additional tasks as directed by healthcare providers or office managers., • Perform additional tasks as needed to support the centers. Required Skills/Abilities: • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure., • Ability to perform precise manipulations through the regular use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more., • Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software. Education and Experience: • High School Diploma or equivalent is required., • Medical Assistant Diploma and Transcripts, • BLS is required within 90 days, • Valid Medical Assistant Certification or Registration is preferred Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Ability to stand and move throughout the clinic for extended periods., • Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures., • Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns., • Must be able to lift up to 15 pounds at times., • Must be able to travel to various center locations as required. Job Posted by ApplicantPro