WMS Functional & Technical Analyst
13 days ago
Fitchburg
Job DescriptionDescription: Join Our Team as an Infor WMS Functional & Technical Analyst! Are you ready to take your warehouse technology expertise to the next level? Certco, Inc. — proudly recognized as a Top Workplace in Wisconsin — is looking for a skilled Infor WMS Functional & Technical Analyst to play a key role in our Warehouse Management System (WMS) implementation and long-term optimization. This is an exciting opportunity to help modernize Certco’s operations through cutting-edge technology, hands-on implementation, and continuous improvement. You’ll be part of a collaborative team that values innovation, problem-solving, and teamwork. What You’ll Do • Become a subject matter expert on the Infor WMS system through super user training and direct involvement in implementation., • Partner with operations teams to understand workflows and ensure smooth adoption of new WMS functionality., • Support testing cycles, including Conference Room Pilots and User Acceptance Testing, ensuring readiness for go-live., • Troubleshoot and maintain system integrations, performance, and configuration., • Provide first-level internal support to WMS users and act as the liaison between warehouse operations and the support desk., • Manage system patches, upgrades, and performance tuning to ensure reliability and scalability., • Generate and modify reports using tools such as Power BI, Crystal Reports, or Cognos., • Continuously identify and implement improvements to meet evolving business needs.What We’re Looking For, • 4+ years of experience in development and support of WMS applications (Infor WMS experience strongly preferred)., • 2+ years working with a Tier 1 warehouse management system in a large-scale environment., • Proficiency in SQL and strong analytical skills for troubleshooting and reporting., • Experience designing reports and dashboards in Power BI or similar tools., • Strong communication and leadership skills — able to guide users, enforce processes, and collaborate across teams., • Bachelor’s degree in MIS, Computer Science, or related field (or equivalent experience)., • Award-Winning Culture: Certco is a Top Workplace known for teamwork, integrity, and innovation., • Career Growth: Be part of a major technology implementation with opportunities to expand your technical and leadership skills., • Competitive Pay & Benefits: Excellent insurance, 401(k) with match, profit sharing, and paid time off., • Amenities: Onsite gym, chair massages, onsite chiropractor - just to name a few!, • Work-Life Balance: Monday–Friday schedule — no weekends or holidays! Ready to make an impact? Join Certco and help drive the future of warehouse technology. Apply today! Requirements: Implementation Scope • Acquire deep knowledge of the WMS functionality through super user training and hands-on during the implementation process., • Gain a firm understanding of the operational process currently being followed in daily operations., • Provide support to the operational team in the preparation of the facility, specifically as they relate to the WMS implementation., • Play an active role in Conference Room Pilots and User Acceptance Testing to ensure all the main processes are correct and proven ready for go-live., • Assist the implementation team throughout the testing cycles and participate in solving issues or debugging a process., • Monitor all integration touchpoints between the different systems and troubleshoot all issues., • Provide first-level internal support to the WMS super users and other operators., • Resolving day-to-day user issues (only reverting to customer support desk if requirement is outside normal operational issues)., • Documenting and logging all support issues., • Acting as a single point of contact between the warehouse operators and the SNS support desk., • Perform testing on bugs or issues., • Deploying patches or fixes., • Maintain the production environment and configure the system to meet changing business requirements including the introduction of new sections within the warehouse., • Monitors and manages the WMS database including scheduled archives for historical data, fine-tuning the database server when needed, memory allocation., • Capability to generate and modify reports on an ODBC-compliant tool (Crystal, Cognos, Excel, etc.)., • Experience with general SQL Database servers, preferably with the database server implemented with the WMS. A DBA certificate would be a plus., • Ability to design and configure reports using tools such as Power BI Desktop and Power BI Report Builder., • Strong leader with the ability to control and enforce procedures within the operations., • Strong analytical skills with the ability to react quickly to issues arising from within the operations., • Strong follow-up and communication skills regarding the WMS users and the customer support desk., • Experience with business-critical applications., • Experience within a similar warehouse environment would be a plus., • Bachelor’s degree in a Management Information Systems (MIS), Computer Science (CS)/Computer & Information Science (CIS), or IT related field or related experience., • 4+ years’ experience in development and support of WMS applications, preferably Infor WMS., • Grocery or Food & Beverage distribution is preferred., • Minimum 2+ years’ experience working with a Tier 1 full scale warehouse management system., • Intermediate to Advanced SQL skills/acumen including software development methodology., • Excellent written and verbal communications skills to facilitate communications between and among highly experienced business and IT associates., • Excellent analytical, problem solving, design and development skills., • Excellent organization skills and attention to detail, including the ability to prioritize and manage a variety of complex tasks and activities., • Ability to understand the long-term ("big picture") and short-term perspectives of situations.