Technical Project Manager
10 days ago
Alpharetta
The Technical Project Manager (TPM) has three main responsibilities: • Project Manage all technical tasks during implementation and upgrades., • Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise. ESSENTIAL RESPONSIBILITIES: Solutions Delivery Functions • Delivery components of customer project tasks which include:, • Assist with the design and implementation of new technologies, • Assist with the sizing of customer systems, • Train new employees on all aspects of the role, • Considered a Subject Matter Expert for all aspects of the technology and project delivery, • Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions, • Lead the engineering of hospital customer’s technical solutions, • Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services, • Educate customer on technical aspects of the Care Logistics system, • Interface with service and hardware system vendors to build and configure systems, • Participate in onsite customer events, including technical go-live, • Technical Operations and Observability:, • Manage alert and monitoring configuration, • Collect, aggregate, and visualize metrics to provide actionable insights, • Advise right-sizing of AWS infrastructure resources to optimize cost and performance, • Manage incident response, • Provide insight to Cloud Center of Excellence, • Additional tasks which include:, • Provide primary technical support for project team members, • Provide Tier 2 level support for Care Logistics Support team, • Create and maintain internal environments for use by Care Logistics Client Engagement team, • Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers, • Define and maintain a clear, concise documented process for the implementation and integration of the system, • Collaborate with teammates to troubleshoot and maintain existing application modules, • Participate in DevOps initiatives to improve products and operations QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: REQUIRED • Bachelor’s degree in Computer Information Systems or equivalent experience, • PMP certification and/or equivalent experience, • 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch, • 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc., • 4-6 years demonstrated project management experience, • Advanced operation and maintenance of Linux (Red Hat Operating System), • Demonstrated advanced analytical and troubleshooting skills, • 3+ years integrating software/hardware systems in client-server and cloud environments, • Proven organizational and delivery skills DESIRED • AWS certification desired, • Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN, • Operational best practices related to systems operation and maintenance in on-premises and AWS production environments, • Industry standard application/applet containers such as Tomcat, • PostgreSQL and Aurora Databases (installation, configuration, and operation), • Production High availability server environments, • Complex hardware and software installations, • Management of enterprise reporting tools and/or related technologies, • Project delivery, operations, and support using DevOps and/or Agile methods, • Support leadership experience, • Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie, • Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents., • Preparation of articles, abstracts, editorials, journals, manuals, and critiques., • Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience., • Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus KNOWLEDGE, SKILLS, AND ABILITIES: • Develop strong and productive working relationships with others, • Form strong team bonds and enhance team performance, • Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities, • Cope with rapidly changing information in a fast-paced environment, • Proven communication, interpersonal, analytical, and organizational skills, • Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project, • Work both independently and as a member of the implementation and support team, • Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external, • Quickly identify and resolve issues, • Quickly understand complex concepts, • Excellent oral and written communication skills, • Excellent customer management skills, • Above average observational skills to collect data and validate information, • Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs., • Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions, • Support leadership and/or project management, • Excellent troubleshooting skills, • Excellent organizational and delivery skills, • Install, configure, and manage hardware and software in AWS and on-premises environments, • Provide specifications for system hardware and AWS service requirements, • Implement complex system solutions involving multiple technologies, • Control and implement complex system and application feature configurations, • Troubleshoot complex system and technical issues, • Read and understand system and application logs, • Proven ability to communicate and teach complex technical concepts to less technical resources, • Excellent communications and interpersonal skills, as well as analytical and problem-solving skills, • Excellent documentation skills REQUIRED KNOWLEDGE • Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch, • Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc., • In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment, • VMware, Web servers, DBMS, Reporting and analytic tools, • Project Management Methodologies, • Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint DESIRED KNOWLEDGE • Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN, • Understanding of high availability server environments, • Hardware and software installation techniques, • Healthcare Information Systems, • Enterprise reporting tools, • DevOps and Agile methodologies related to project delivery, operations, and support, • Ticketing systems such as JIRA and related incident management tools (such as OpsGenie) TRAVEL REQUIREMENTS & WORKING CONDITIONS: • 10-80% travel required, • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell, • The employee must frequently lift and/or move up to 50 pounds, • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus