SR. CLIENT SERVICES MANAGER - L.E.
18 days ago
Wixom
Job Description Position Title: Senior Client Services Manager, Live Events Team: Live Events Manager: Director of Account Services, Live Events Office Location: Wixom, MI Who We Are: Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform. At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile. Role Summary: The Senior Client Services Manager is a seasoned, strategic partner to clients—responsible for leading key accounts and ensuring exceptional delivery across experiential and tech-driven projects. This role requires someone who’s equally comfortable managing high-profile client relationships, collaborating across teams, and jumping in onsite when it’s showtime. The ideal candidate is experienced in both live event execution and account leadership, able to translate client needs into bold experiential solutions. They will balance client-facing responsibilities with behind-the-scenes orchestration of multi-disciplinary teams across production, creative, and technology. The Senior Client Services Manager is also expected to be onsite for select activations, which may include extended or nontraditional hours, while continuing to manage other concurrent projects. This role requires a proactive mindset, strong leadership skills, and the ability to juggle multiple projects while staying calm under pressure. You’ll also be expected to be onsite for select activations, sometimes for extended hours—including nights, weekends, and travel—as part of ensuring flawless execution. Key Responsibilities: • Team Leadership & Development, • Drive team performance, resource planning, and continuous improvement initiatives, • Oversight & Program Execution, • Serve as the lead point of contact for assigned clients, owning relationships and driving satisfaction, • Manage and lead multiple experiential marketing campaigns and activations from kickoff through execution, • Collaborate with internal teams to ensure successful delivery of creative, production, and technology solutions, • Be onsite at activations when required—providing leadership, troubleshooting, and client assurance during execution, • Stay on top of project timelines, budgets, and scopes—keeping everything moving forward, even during live event periods, • Lead meetings, presentations, and communications with clients at every stage of the project as assigned, • Identify organic growth opportunities and support strategic planning for account development, • Manage escalations and provide quick, thoughtful solutions in high-pressure moments, • Mentor junior team members and support broader team operations as needed, • Financial Management & Revenue Accountability, • Support budget and operational planning within the Live Events department, • Manage and maintain understanding of all assigned project budgets and targets, • Ensure understanding of project costs and timing, • Other duties as assigned Skills/Qualifications: • 6+ years of client services, account management, or experiential project leadership experience, • Strong understanding of the experiential marketing landscape, including event production and digital engagement, • Experience being onsite for brand activations, live events, or similar high-stakes environments, • Proven ability to manage multiple concurrent projects and timelines—especially during event execution periods, • Confident communicator, comfortable leading client presentations and navigating complex conversations, • Highly organized and proactive; thrives in a fast-paced, collaborative setting, • Experience using project management and CRM tools, • Comfortable working with executives and creative teams alike Why Join Us: • Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales., • Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization., • Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development., • Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!, • Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This role requires onsite presence at key activations and events, where extended hours, including evenings and weekends—are common., • Candidates should be comfortable being on their feet for long periods (over 8 hours), • Comfortable working in fast-paced environments, • Perform light physical tasks as needed including lifting up to 25 lbs. Additional Information This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures. Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression! Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.