MotorClothes/Merchandise Manager - Motown Harley-Davidson
21 hours ago
Taylor
Job Description Job Title: MotorClothes/Merchandise Manager Department: MotorClothes/Merchandise Supervisor: General Manager Summary Description Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising. Key Result Areas • MotorClothes/Merchandise Department Operations, • Management, • Customer Service, • Promotions, • Premium Customer Experience and customer retention, • Productivity of department staff 1. MotorClothes/Merchandise Department Operations • Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department., • Ensure MotorClothes/Merchandise personnel are well trained and available when needed., • Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise., • Coordinate orders with P&A manager., • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director., • Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise., • Attend dealer show semi-annually., • Purchase product assortments, gauge stock movement, and devise promotions, when necessary., • Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays, • Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers., • Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments., • Assist staff when needed., • Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports., • Supervise and maintain an accurate up-to-date inventory management & control system., • Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson., • Keep 12-month non-moving inventory at industry benchmarks. 2. Management • Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit., • Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff., • Maximize return on investment of MotorClothes/Merchandise inventory., • Grow the volume of MotorClothes/Merchandise sales., • Maintain budgeted revenue and expense objectives., • Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director., • Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies, • Benchmark other retailers to determine “best practice” standards., • Organize and stage fashion shows and other events to sell merchandise., • Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested., • Complete daily, weekly, monthly, semi-annually and annual tasks., • Develop monthly and annual objectives for the department in collaboration with Dealer, • Principal, General Manager or MotorClothes/Merchandise Director., • Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues. 3. Customer Service • Provide excellent customer service to all of the dealership’s customers whether internal or external., • Greet customers immediately, in a courteous and friendly manner., • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction., • Handle telephone transactions quickly, and courteously., • Point out any sales, specials, or new merchandise to customers., • Assist customers with their selection of merchandise and offer additional product that compliments the purchase., • Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate., • Notify customers when special orders or back-ordered items are received., • Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager., • Follow the Ticket to Ride process for customers purchasing bikes., • Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans., • Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director., • Stay up to date on all required HDU courses., • Selling the fun and excitement of Harley-Davidson to customers. 4. Promotions • Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis., • Coordinate promotions with other departments to maximize return on promotions spending. 5. Other Duties • Establish departmental work schedule, balancing the workloads of all employees., • Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level., • Ensure all policies and procedures for MotorClothes/Merchandise department are followed., • Manage employee performance (evaluate and council)., • Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director., • Maintain records of all disciplinary action., • Maintain records of all employee performance reviews., • Treat all employees and customers fairly, courteously, and with dignity., • Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise, • Director, General Manager and Dealer Principal., • Be prompt and available for flexible scheduling., • Be honest and fair in all business dealings., • Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis., • Demonstrate professionalism with customers, employees, and in providing customer service., • Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise., • Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director., • Strong leadership skills., • Strong sales and sales management skills., • Experience with retail sales and inventory management., • Previous experience in developing and coaching a high performance sales team., • Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them., • Requires the use of both hands., • Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material., • Normally indoors, however, some outdoor work is required during open houses or other events., • The noise level in the work environment can be loud., • Occasionally exposed to exhaust fumes or other airborne particles.