Academic Operations, Accreditation, & Undergraduate Programs Coordinator
9 days ago
Mequon
Job Description Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world. Position Summary The Academic Operations, Accreditation, and Undergraduate Programs Coordinator supports the Batterman School of Business by executing the operational work required to deliver undergraduate academic programs, maintain accreditation status, and support overall academic reporting and data analysis. This position builds and maintains course schedules for undergraduate programs, monitors enrollment and course viability, and executes adjunct processes from recruitment support through onboarding and term readiness. The role ensures accurate scheduling, timely communication, and dependable operational follow-through in support of program quality and student success. This position also serves as the School's accreditation liaison for project management, coordinating timelines, evidence collection workflows, and accreditation reports. Job Duties & Responsibilities Undergraduate Program Scheduling • Build and maintain the term schedule for undergraduate academic programs in alignment with the scheduling calendar and academic policies., • Coordinate schedule development with Undergraduate Business Chair, including: section planning, modality/format, meeting patterns, instructional assignments, and schedule change process., • Prepare schedule drafts, route for approvals, and publish final schedules according to established deadlines., • Monitor undergraduate enrollment and registration trends., • Prepare action lists and recommendations for Undergraduate Business Chair regarding low-enrolled sections, additional sections, cap increases, and cancellations., • Maintain adjunct staffing pipelines for undergraduate programs, including term-to-term availability tracking and credential documentation coordination., • Execute onboarding logistics: system access setup coordination, orientation scheduling, and first-day readiness checklists., • Coordinate adjunct teaching assignments, documentation, and ensure timely communication of key dates, expectations, and required training., • Provide day-to-day undergraduate operational support to program leaders (calendar support for key milestones, meeting preparation, and follow-up tracking)., • Coordinate undergraduate student-facing operational processes tied to program delivery (as assigned), such as forms processing and communications., • Produce routine operational reports for the School of Business (schedule status, staffing status, enrollment monitoring summaries, adjunct utilization)., • Ensure operational processes follow institutional policy and timelines., • Identify recurring scheduling and staffing issues and propose process improvements., • Serve as the accreditation liaison for project management: maintain the master accreditation calendar, coordinate evidence requests, track deliverables, and support report assembly., • Maintain a structured evidence repository and version control for accreditation materials., • Coordinate working group meetings, agendas, and action tracking related to annual reporting and self-study preparation., • Draft and compile sections of reports as assigned, ensuring completeness and consistency-while routing for academic review and final approval by the Associate Dean for Academic Affairs., • Monitor deadlines for annual accreditation reporting and the self-study year plan, proactively flagging risks and dependencies., • Other duties as assigned. Knowledge, Skills, & Abilities • High attention to detail and strong follow-through., • Clear, professional communication and strong customer service orientation., • Ability to organize work across peak cycles (registration/scheduling) and maintain accuracy under pressure., • Ability to translate leader decisions into operational steps and timelines. Required Qualifications • Bachelor's degree required (or equivalent combination of education and relevant experience)., • 2+ years of experience in academic scheduling, registrar operations, higher education administration, or comparable operations role., • Demonstrated ability to manage complex timelines, multiple stakeholders, and confidential information., • Experience using a Student Information System (e.g., Banner or similar)., • Experience supporting adjunct onboarding and term readiness., • Familiarity with course scheduling practices, academic policies, and higher education calendar cycles. Compensation & Benefits This is a full-time, exempt (salary) staff position. The starting wage is dependent upon individual qualifications and experience. Concordia University benefit options include, but are not limited to the following: • Health, Dental and Vision Insurance, • Personal Spending Account, Flexible Spending Account, and/or Health Savings Account, • Disability and Survivor Plan, • Retirement Pension Plan, • Retirement 403(b) Savings Plan, • Basic Life and Supplemental Life Insurance, • Accidental Death and Dismemberment Coverage, • Critical Illness and Accident Insurance Application Instructions To receive full consideration, all applicants are asked to complete and submit an online employment application through the Concordia University Employment page. To begin, please click the Apply Now section on the job page and then click the Apply For This Position button to begin the application process. Equal Opportunity Employer It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws. However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel. The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources. Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 72 undergraduate majors, over 35 master's degree programs, and 5 doctoral programs. There are also a variety of accelerated evening and e-learning programs. Job Posted by ApplicantPro