Principal Mechanical Reliability Engineer & Program Lead
hace 7 días
Whites Creek
Job DescriptionThe Company Encore Luxury Coaches (also known as “Encore”) is the top provider of luxury entertainment coaches in North America. For over 20 years, our team has focused on "Delivering a Premium" in everything we do. We design and build the most advanced luxury coaches for the entertainment industry, setting new standards for innovation and comfort. Our approach extends beyond the coach; we carefully select each driver to match our clients’ personalities and specific needs, ensuring a travel experience that is as seamless as it is luxurious. This commitment to excellence is not just for our clients but also reflects how we treat our team, providing significant career opportunities and competitive benefits. As we continue to grow and lead the industry, we remain dedicated to enhancing every aspect of our service, from our exceptional coaches to the personalized care we provide. The Role As the Principal Mechanical Reliability Engineer & Program Lead, you will lead the development and execution of Encore’s preventive and predictive maintenance program for our fleet of Prevost luxury motorcoaches. Each coach begins as a shell powered by a Volvo D13 engine, with Encore designing and building the complete interior systems. Your focus will be on the core mechanical components — engines, driveline, braking, suspension, generators, and other major systems — ensuring they operate at peak reliability under the demanding conditions of entertainment travel. You will build this program from the ground up, using manufacturer guidance, third-party expertise, and real-world insights from our road technicians. The goal is to extend the life of each coach, reduce maintenance costs, and eliminate costly downtime by designing smarter service intervals, identifying higher-quality parts, and preventing failures before they happen. In addition to program ownership, you will directly lead the team of technicians who service vehicles on the road, capturing their knowledge and turning it into actionable strategies. You will report directly to the Business Unit Leader of Encore Fleet Services and serve as the company’s top authority on mechanical reliability. Responsibilities • Develop the Maintenance Program: Design and implement Encore’s first comprehensive preventive and predictive maintenance framework for a fleet that is expected to grow to over 200 Prevost motorcoaches in the near future., • Focus on Mechanical Systems: Create maintenance strategies for Volvo D13 engines, driveline, braking, steering, suspension, generators, and other critical subsystems of the coach., • Improve Reliability & Reduce Costs: Identify parts and components with longer lifespans, reduce breakdowns, minimize downtime, and prevent costly emergency repairs., • Analyze Real-World Data: Gather and interpret field reports from road technicians, manufacturer specifications, and industry insights to uncover failure patterns and prevent recurring issues., • Design Clear Maintenance Plans: Translate complex technical information into structured schedules, service intervals, and task lists that can be executed consistently across the fleet., • Lead and Manage Road Technicians: Oversee the team of technicians who troubleshoot and repair vehicles on the road, ensuring their insights directly strengthen the maintenance program., • Collaborate Across Teams: Work closely with shop mechanics, parts managers, and leadership to ensure maintenance strategies fit daily operational realities., • Drive Continuous Improvement: Regularly review performance results, refine intervals, and adopt new practices and parts that enhance reliability year after year., • Document and Report: Maintain accurate records of maintenance schedules, reliability metrics, and program improvements for leadership visibility. Minimum Requirements • Minimum of 7 years of experience developing preventive or predictive maintenance programs for transportation vehicles such as buses, trucks, or heavy fleet equipment., • Proven ability to develop maintenance strategies for engines, driveline, braking, suspension, and generator systems — including service intervals, failure prevention, and component life extension across multiple manufacturers., • Demonstrated experience analyzing technical data, manufacturer specifications, and field failure reports to identify root causes and translate them into actionable maintenance improvements., • Hands-on experience diagnosing and troubleshooting vehicle systems directly, with the ability to validate solutions alongside technicians in the field., • Experience using 3D modeling tools such as SolidWorks or AutoCAD to interpret engineering drawings, build assemblies, and support development of structured maintenance plans., • History of managing and developing technicians, engineers, or maintenance staff, ensuring team input is incorporated into fleet-wide reliability programs., • Track record of building maintenance frameworks or systems from the ground up, with measurable outcomes such as reduced downtime, lower repair costs, or extended equipment life., • Must be a U.S. citizen or permanent resident (green card holder) and located in or willing to relocate to the Nashville, TN area.Nice to Have, • Direct experience working with Prevost motorcoaches, or with comparable bus, trucking, or heavy equipment fleets where long-term vehicle reliability is mission-critical., • Formal application of advanced reliability engineering tools such as FMEA, RCA, or RCM, with documented improvements in fleet performance., • Experience embedding preventive maintenance programs into fleet management software, ERP systems, or other digital platforms for tracking, reporting, and optimization., • Proven ability to evaluate and recommend upgraded parts or components that extend service life, reduce failure rates, and lower lifecycle costs., • Demonstrated success in scaling reliability programs as fleets grow, while balancing immediate operational demands with long-term strategic planning. 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