Project Coordinator
28 days ago
Kansas City
Job DescriptionSalary: $50k - $57k / DOE Project Coordinator PreJob Logistics (Hardwood Flooring) Job Scheduling & Customer Coordination Location: Kansas City metro (hybrid) Type: Full-time | Hours: MonFri, 8:00 AM4:00 PM Pay: Starting $50k - $57k/salary (DOE) + benefits (health, dental, vision, PTO, 401(k) matching) Why This Role Matters You'll own the customer experience and job flow from scheduling through completion. You ensure customers know what's happening, crews know where to be, and jobs move forward without confusion or delay. In high-end residential work, clear communication and professional coordination are just as important as craftsmanship. This role keeps projects organized, expectations aligned, and schedules on track. What You'll Do Customer Scheduling & Communication • Schedule installation dates directly with homeowners and general contractors, • Confirm job readinessaccess, furniture moved, site conditions, • Coordinate pre-job services like movers, dumpsters/PODs, and material acclimation timelines, • Communicate timelines clearly and manage customer expectations, • Respond to customer questions about scheduling and job flow, • Assign crews based on skill set, availability, and job requirements, • Dispatch crews using field service management software, • Provide crews with detailed job information, site notes, and schedules, • Maintain and update the master production schedule, • Track job progress and flag potential timeline risks, • Work closely with the Shop & Logistics Coordinator to confirm material readiness, • Serve as the central hub between customers, crews, and operations, • Ensure smooth handoffs from estimating to production, • Improve scheduling and dispatch workflows, • Track on-time starts and schedule changes, • Help document procedures for customer communication and dispatching Who Succeeds Here • Strong communicatorclear, calm, and professional with customers and crews, • Highly organizedcomfortable juggling multiple jobs and shifting priorities, • Customer-focused without losing operational discipline, • Confident decision-maker when plans change, • Takes pride in keeping things running smoothly What We're Looking For Required: • Excellent phone and written communication skills, • Strong organizational and multitasking abilities, • Comfortable with technology and learning new software, • Experience in scheduling, dispatching, or project coordination, • Background in construction, trades, or service-based businesses, • Familiarity with Jobber, ServiceTitan, Tradify, or similar field service software Compensation & Benefits Pay: Starting $50k - $57k/salary based on experience Bonus: Performance incentives tied to on-time starts and customer satisfaction • Health, dental, and vision insurance, • PTO and 401(k) with company match, • Stable MondayFriday scheduleno nights or weekends, • Work with a team that values quality and professionalism