Medical Front Desk Supervisor
7 days ago
Midlothian
Job Description The Front Desk Supervisor at Richmond Integrative & Functional Medicine is a hybrid leadership and execution role that combines the duties of a Medical Receptionist and in-office Team Supervisor. This role is responsible for fully owning and executing all front desk functions - including patient intake, insurance verification, co-pays, and communication - while also leading in-office team coordination, promoting accountability, and helping to optimize workflows under the guidance of the Director of Operations. This is not a transitional or purely administrative position, but a leadership opportunity for someone who excels in a fast-paced medical setting, enforces standards and structure, and genuinely supports both patients and team culture. What You'll Bring: • You thrive in a high-performance environment, • You take full ownership of your work, • You're a proactive leader, • You're confident delegating, but enjoy a hands-on leadership role, • You know how to maintain professional boundaries, • Perform all front desk operations to ensure the highest patient care and efficiency of the office flow (phones, check-in/out, payments, inbox management, documentation, insurance, patient flow)., • Lead daily Zoom huddles with the Patient Care Team., • Model professionalism and establish boundaries while mentoring others and escalating issues appropriately., • Maintain HIPAA compliance and update patient records with accuracy., • Track front desk and in-office workflows, documenting inefficiencies and proposing improvements., • Collaborate with the DOO to ensure training, delegation, and accountability are consistently applied., • Provide coverage during peak times and support inventory/supply maintenance when needed., • Act as the first point of escalation for patient or patient care team concerns., • Lead by example and empower the team without micromanaging or absorbing others responsibilities., • Delegate appropriately and close the loop on all open tasks., • Identify and address false harmony within the team, keeping the DOO updated weekly on team performance and alignment., • Support structured SOP use, team scorecard review, and continuous improvement., • Patients experience a seamless, compassionate, and efficient check-in/check-out process., • The front desk area operates like a well-oiled machine, even under pressure., • In-office staff meet and often exceed expectations because you communicate clearly, reinforce accountability, and don't carry the whole team., • Issues are escalated through the proper chain of command - not left unresolved or managed informally., • 3+ years of experience in a medical front desk or customer-facing healthcare role, • 2+ years of experience in medical office management/team lead role, • Strong communication and interpersonal skills, • Tech-savvy; familiarity with EMR/EHR systems, Google Suite, and Slack, • Embody RIFMs values of encouragement, respect, commitment, and faith, • Model both kindness and firmness; balance compassion with accountability, • Willing to have hard conversations in the service of team performance and patient experience, • Committed to supporting patient healing and team success, • Approach the role as a long-term leadership opportunity, not a transitional position, • Maintain clear boundaries in relationships with peers while cultivating a respectful, team-oriented culture If you're ready to lead with confidence, care, and compassion and help us continue to grow and thrive wed love to meet you! Apply today and join a team where your leadership makes a difference every day. Compensation - $22 to $26 per hour