Service Administrator
2 days ago
Clayton le Moors
We are currently recruiting for a client in the Accrington area who is looking for a Service Administrator. This vacancy is being recruited on a permanent basis. The successful candidate must have previous administration / Service administration experience. Please see below the duties and responsibilities: • Answering the main incoming telephone line, dealing with customer enquiries and taking messages., • Logging call outs and uploading onto the system., • Accepting small goods deliveries in the office., • Updating the call out log, route planner and updating the plans throughout the day., • Sending repair quotes to customers and booking service visits with clients., • Scanning job sheets, timesheets and other relevant paperwork., • Weekly time sheets to be checked and PO’s to be attached for all call outs., • Assisting with booking site visits in with the customers., • Updating completed services on the weekly spreadsheet and route planner., • Adding new contracts to the database and updating information., • Preparing new maintenance files for new customers and completing & sending out contracts., • Coded quotes to be sent out at the request of the service manager., • Ordering parts when orders have been received and keeping customers updated., • Preparing reports for the Key Account meetings., • Sending weekly call outs, service and repair worksheets to Key Account customers., • Engineers to be given following day repair/callouts by 4pm daily., • 24/7 Out of hours call out to be updated weekly., • General administration duties including filing and ordering stationery., • Hours: 40 hours per week - Monday – Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm If you feel you have the right experience for this vacancy, then please apply immediately