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Temporary Complaints Officer (Housing Needs) – Wembley. Investigating Stage 1 complaints Working closely with the. Homelessness & housing complaints expertise.

REQUIREMENTS:ComplaintsOfficer.

Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution.

We are looking for a proactive and customer-focused Complaints Handler to support our construction team. Receive, log, and manage customer complaints in a timely manner. Resolves stage 1 and stage 2 complaints.

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children

Complaints & Information Governance Officer To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Mem

We have exciting opportunities for two Complaints Officers in our Dental Complaints Service (DCS) one is a permanent role following an internal promotion, and one is being offered on a fixed-term contract basis. This is an integral role in the team where you will facilitate, through the provision o

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial.

Key Responsibilities * Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution * Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales * Acknowledge, log, track, and update complaints in line with internal policies

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. Key Responsibilities Escalation & Complaint Ownership * Take ownership

Complaints(ii)FreedomofInformation;(iii)DataProtection(iv)MembersEnquiries. ExperienceComplaints&InformationGovernanceOfficer. Complaints&InformationGovernanceOfficerExperience.

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,. Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution.

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. This is a rewarding oppo

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints.

We are looking for an experienced Complaints Officer to join our Clinical Governance team at The London Clinic. You will play an important part in delivering a high quality, responsive complaints service, ensuring every concern is handled with care, professionalism, and good attention to detail. Thi

As a Complaints Manager, you will be the expert in resolving complex complaints and promoting service excellence. Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Complaints Manager. Complaints Manager role is to ensure compliance with polic

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Ho

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. You will be liaising with the customer, the Housing

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are

Assistant Manager vacancy in GAIL’s Clapham! If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder, maximizing t

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Manage and prioritise a caseload

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

This full-time role involves supporting consumers via phone, ensuring accurate recording of complaints, and meeting KPIs.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

Are you an experienced senior leader with a strong background in complaints, patient experience, governance or quality improvement? Do you have the skills to lead a high-profile service that sits at the heart of learning, responsiveness and service improvement?. This is a key leadership role, respon

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A large housing association in Greater London is seeking a Complaints Investigator to analyze and resolve complaints in a fair and impartial manner. You will take ownership of complaints, ensuring timely and accurate responses while adhering to regulatory standards.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Independent Health Complaints Advocate. This is an exciting opportunity to become part of our Independent Health Complaints advocacy service. The successful candidate will provide Independent Health Complaints Advocacy to people in the North Yorkshire, Hull and East Riding area wishing to make a com

We are looking for candidates who are committed to delivering exceptional customer service, are process driven, and want to join a fantastic, driven team of Customer Complaints Advisors. Ability to handle a wide range of customers from general enquiries to highly complex issues/complaints.

A leading housing association in the UK is seeking a skilled Complaints Compliance Officer to manage outcomes from Housing Ombudsman Service determinations. In this role, you will utilize your knowledge of complaints legislation to guide decision-making and work collaboratively with various stakehol

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A community advocacy organization in North Yorkshire is seeking an Independent Health Complaints Advocate to assist clients in navigating healthcare complaints.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

Support the Complaints and Casework Manager in the delivery of a high quality complaints service to customers and the Council. To support the Adult and Children's Social Care Departments in the effective management of complaints and to ensure that the council complies with the associated statutory c

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A housing organization is seeking a Resolutions Officer to deliver excellent customer service by investigating and resolving complaints.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Accurately record complaints, actions, and outcomes within internal systems. Identify root causes and trends in complaints, esc