Customer service manager jobs in United Kingdom - Page 6

Restaurant Manager (SOC: 1222) Location: Pho Brunch, 63 Commercial Street, London, E1 6BD Employment Type: Full-Time Reports To: Owner / Director Working Hours: 37.5 hours / week Salary: £37,800 - £40,000 per annum Company Overview: We operate a group of three Vietnamese restaurants across London, delivering authentic, high-quality Vietnamese cuisine with a focus on customer experience, consistency, and a welcoming environment. We are seeking a skilled and motivated Restaurant Manager to oversee the daily operations of our flagship site—Pho Brunch—and contribute to the overall success of our brand. Position Summary: The Restaurant Manager will be responsible for ensuring smooth daily operations, leading and developing staff, maintaining compliance with all regulatory standards, and achieving financial and customer service targets. This role requires a proactive leader who can drive performance, uphold brand standards, and create a positive working environment. Key Responsibilities: Operational Management - Oversee daily operations to ensure efficiency, quality food service, and adherence to company standards. - Coordinate front-of-house and back-of-house activities to ensure seamless customer experience. - Monitor and maintain cleanliness and presentation of the restaurant at all times. Team Leadership & Human Resources - Recruit, train, and onboard new staff to build a capable and cohesive team. - Develop training programs and continuous learning opportunities to maintain high performance. - Create and manage weekly staff schedules, ensuring optimal shift coverage. - Conduct regular staff evaluations, provide feedback, and support career development. Inventory & Supplier Coordination - Monitor stock levels and control inventory to reduce waste and costs. - Liaise with suppliers to ensure timely deliveries and resolve supply chain issues. - Implement stock-taking procedures and maintain accurate records. Customer Experience - Handle customer inquiries, concerns, and complaints professionally and promptly. - Promote a culture of excellent service to ensure customer satisfaction and repeat business. - Monitor customer feedback and online reviews to identify areas for improvement. Compliance & Safety - Ensure full compliance with health, safety, food hygiene, and licensing regulations. - Conduct regular audits and risk assessments to maintain a safe working environment. - Ensure all staff are trained in food safety and emergency procedures. Financial Management - Assist with budgeting, forecasting, and tracking financial performance. - Monitor sales performance, labour costs, and profitability. - Implement cost-control measures without compromising quality. Marketing & Promotion - Support the development and execution of local marketing campaigns and events. - Engage with the community and customers to promote brand loyalty. - Work with senior management to develop promotional strategies that increase footfall and sales. Key Requirements: Proven experience as a Restaurant Manager or Assistant Manager in a fast-paced hospitality environment. Strong leadership, people management, and communication skills. Excellent knowledge of restaurant operations, food safety, and customer service standards. Financial literacy with the ability to manage budgets, interpret sales data, and control costs. Ability to work flexible hours, including weekends and holidays. Desirable Qualities: Passion for Vietnamese cuisine and hospitality. Experience with multi-site operations or supporting across multiple locations. Ability to stay calm under pressure and resolve conflicts efficiently. Benefits: 28 days paid annual leave, inclusive of bank holidays. Staff meals provided during shifts. Staff discount across all our restaurant branches. Opportunities for career development and progression within the company. Supportive, team-focused working environment. Regular training to develop management and hospitality skills. Opportunity to work closely with senior leadership and have a direct impact on the success of the business.

Job Overview: Our Team Members are essential to the smooth operation of Pittagoras. They ensure their sections run efficiently according to company standards and provide outstanding service to our customers, creating a memorable experience every time. Role Purpose: Team Members contribute to the overall success of the store by maintaining high standards in food preparation and service, supporting their colleagues, and ensuring a positive customer experience. Key Responsibilities: Attendance: Maintain timely attendance according to the scheduled hours. Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and use protective clothing as required. Section Monitoring: Oversee the standards of their sections and report any issues to the shift leader. Compliance: Follow all Pittagoras systems and processes, including Food and Hygiene standards, Health & Safety, and opening and closing procedures. Training: Support the training of new team members. Scope: Financial: Contribute to cost management by minimizing food wastage. Non-Financial:** **Ensure high customer satisfaction and quality food standards. Values: Authentic: Deliver authentic Greek food experiences. Informal: Provide excellent customer service in a friendly manner. Forward Thinking: Plan and work efficiently, adapting to rush orders and maintaining par levels. Honest: Support management and team members, fostering a strong team ethic. Energetic: Approach tasks with enthusiasm and contribute to a positive work environment. Key Relationships: Internal: Branch Manager, other team members. External: Customers, suppliers, delivery drivers. Education, Qualifications Essential: - Basic kitchen experience. - Reasonable command of the English language. Desirable: - Food and safety level 2 certification. - Health and hygiene certification/understanding of COSH. Competency/Behavioural Indicators: - Team player with flexibility for various tasks. - Professional attitude aligned with company values. - Can-do attitude and courteous approach to customers and team. - Passion for cooking and customer service. - Excellent communication skills and strong customer service ethic. - Flexibility in working hours and location. People Management Responsibility: Team Member (individual contributor). By joining Pittagoras, you become part of a dynamic team with opportunities for personal and professional growth. We look forward to receiving your application and potentially welcoming you to our team!

Job duties & responsibilities: - Organising staff shifts and scheduling - Providing excellent customer service - Leading by example - Planning menus - Working with food and drink suppliers - Ensuring all food safety procedures are strictly followed according to sanitary regulations - Following all company policy and procedures regarding dealing with cash, equipment and property - Cleaning the kitchen according to regulatory guidelines - Maintaining safe working conditions - Auditing inventory levels to ensure product availability, and ordering products as necessary - Recruiting and training staff - Working closely with management to meet revenue objectives - Implementing appropriate strategies to resolve adverse trends and improve sales Skills and Qualifications: • Ability to remain calm under pressure • Should be dependable and reliable • Business management skills • Exceptional organisational and leadership skills • Knowledge of food production • Ability to work well with others with excellent interpersonal and communications skills • Knowledge of computers and industry technology • Ability to work flexible hours, including nights and weekends • Basic understanding of food preparation

Job Title: Mobile Massage Therapist, Location: Central London (Mobile Spa Service - Work across various locations) About Us: We are a leading mobile spa company that provides luxurious and relaxing services in the comfort of our clients’ homes. Our services include massages, facials, manicures, and personal training sessions. We pride ourselves on delivering exceptional service and ensuring every client feels pampered and rejuvenated. Position Overview: We are currently seeking a highly skilled and experienced Massage Therapist to join our team. The ideal candidate will have a passion for wellness, be experienced in a variety of massage techniques, and possess the necessary qualifications to work in the UK. Key Responsibilities: Deliver professional massage services, including Swedish, deep tissue and other treatments based on client needs. Tailor each session to individual client preferences and health considerations. Maintain high standards of cleanliness, professionalism, and customer service. Handle booking and consultation with clients in a friendly and approachable manner. Ensure that treatments are performed to the highest standards of quality and care. Qualifications and Experience: NVQ Level 3 or equivalent qualification in Massage Therapy (mandatory). Proven experience as a massage therapist (minimum 2 years preferred). Right to work in the UK. Excellent communication skills and ability to establish rapport with clients. Strong knowledge of anatomy, physiology, and the benefits of massage therapy. Knowledge of hygiene practices and maintaining a safe, clean work environment. Ability to work independently and manage a flexible schedule. Desirable Skills: Experience in providing other spa treatments, such as facials or manicures, would be a plus. Personal training or fitness background is an advantage. Strong client-focused approach with a commitment to providing excellent service. Benefits: Competitive pay rates with potential for tips and bonuses. Flexible working hours. Ongoing professional development.

We are seeking a dynamic and experienced Restaurant Manager to oversee the daily operations of our bustling Fish and Chips shop. As the Restaurant Manager, you will be responsible for ensuring smooth operations, delivering excellent customer service, managing a motivated team, and maintaining high standards of food quality and cleanliness. You will be the face of the restaurant and play a key role in delivering an outstanding dining experience to our valued customers. Key Responsibilities: Operations Management: Oversee the daily operations of the restaurant, ensuring everything runs efficiently and meets our quality standards. Customer Service: Ensure an excellent dining experience for customers by addressing inquiries, handling complaints, and maintaining high service standards. Team Leadership: Lead, train, and motivate restaurant staff, including cooks, servers, and cleaners, ensuring the team works cohesively and productively. Inventory and Ordering: Manage inventory levels, order supplies, and ensure all ingredients and materials are fresh, properly stored, and used efficiently. Quality Control: Monitor food preparation and presentation to ensure the highest quality of fish and chips is served to customers. Health & Safety Compliance: Maintain a safe and clean environment, ensuring compliance with health and safety regulations, including food handling and cleanliness standards. Financial Management: Oversee the restaurant's budgeting, staffing costs, and daily financials, ensuring profitability while maintaining quality. Scheduling: Create and manage staff schedules to ensure adequate coverage for peak hours and minimize labor costs. Marketing and Promotions: Assist with marketing efforts and promotional campaigns to attract customers and drive sales. Reporting: Track and report on operational performance, sales, customer feedback, and other key metrics to ownership/management. Qualifications: Previous experience in a restaurant management role (preferably in a fast-casual or quick-service environment). Strong leadership, organizational, and communication skills. Knowledge of food safety and health regulations. Ability to manage and motivate a team in a fast-paced environment. Strong customer service and conflict-resolution skills. Financial acumen with experience managing budgets and costs. Flexibility to work evenings, weekends, and holidays as needed. Preferred Qualifications: Experience in the food industry, particularly in a fish and chips or similar establishment. Knowledge of point-of-sale (POS) systems and scheduling software. A passion for high-quality food and excellent customer service. Why Join Us: Competitive salary and performance-based bonuses. Friendly and supportive work environment. Opportunity for growth and advancement within the company. A chance to lead a well-loved local business and make a direct impact on its success. If you are passionate about food, customer service, and leading a team, we’d love to hear from you! Apply today to become part of our team and help create a memorable dining experience for our community.

About Us We are Mr LoBo an independent, family-run Peruvian restaurant located in the heart of Angel, Islington. Since our opening 2 years ago, we have been dedicated to delivering exceptional dining experiences, as demonstrated by the several awards we have received on OpenTable and TripAdvisor. We take pride in using fresh, high-quality ingredients to create innovative and delicious dishes. Additionally, we strive to provide a unique experience for our customers through personalised service. As we continue to grow, we are looking for floor manager to lead our floor team and maintain our customer happy. Job Description We are seeking for an experienced Floor Manager to oversee daily operations in our restaurant. The successful candidate will be responsible for ensuring excellent customer service, managing front-of-house staff, and maintaining smooth restaurant operations. This role is ideal for individuals with strong leadership skills, a passion for hospitality, and the ability to work in a fast-paced environment. Duties - Manage the restaurant floor during service hours, ensuring smooth and efficient operations. - Lead and supervise front-of-house staff, including scheduling, training, and performance management. - Drive sales and promote upselling techniques to maximise revenue. - Provide outstanding customer service, addressing and resolving any issues or complaints promptly. - Maintain a clean, safe, and welcoming environment in line with health and safety regulations. - Collaborate with the kitchen team to ensure seamless commu - Monitor stock levels and coordinate with suppliers for timely replenishment. - Assist in meeting financial targets by optimising service and minimising waste. - Work closely with director to develop strategies to enhance customer satisfaction and boost repeat business. - Work closely with the director to implement marketing initiatives to promote the restaurant and attract customers. - Ensure all staff comply with company policies, health & safety regulations, and licensing laws. - Assist in creating staff schedules and managing payroll budgets. Requirement & Experience We are looking for someone that have: - A minimum of 3 years of experience as a Floor Manager, Restaurant Manager, or similar role. - Strong leadership and communication skills with the ability to inspire and manage a team. - Excellent customer service and problem-solving abilities. - Knowledge of food safety, health & safety regulations, and licensing laws. - Experience handling financial responsibilities, including stock control and cash handling. - The ability to work flexible hours, including evenings, weekends, and public holidays. - Strong organisational and multitasking skills in a fast-paced environment. General This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The Job description will be subject to regular review and amendment as necessary in consultation with the post holder. Health and Safety The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these at all times, including ensuring that they act in line with all policies and procedures at all times in order to maintain a safe environment for customers and colleagues. Equality and Diversity The post holder is required to promote equality in service delivery and employment practices. All employees must comply with all the Companies’ equality and diversity policies, procedures, and initiatives. If you are seeking an opportunity to work in a close-knit team where you can take on key responsibilities and enhance your expertise, Mr LoBo is the perfect place for you to grow and thrive.

We are hiring 4 new agents! About Us: We are a dynamic property agency specializing in connecting flat-share seekers with ideal properties across London. Our extensive portfolio and innovative approach set us apart in the real estate market. Role Overview: As a Lettings Negotiator, you will play a pivotal role in matching clients with properties that meet their needs. Your responsibilities will include marketing properties on various platforms, managing inquiries, conducting viewings, and negotiating terms to finalize deals. Key Responsibilities: 1. Market properties effectively across social media and property platforms. 2. Respond promptly to inquiries and provide detailed property information. 3. Arrange and conduct property viewings with potential tenants. 4. Negotiate tenancy terms to achieve favorable outcomes for all parties. 5. Maintain up-to-date knowledge of the London rental market and property legislation. 6. What We’re Looking For: 7. Energetic & Self-Motivated: Driven to achieve and exceed targets. 8. Knowledgeable: Familiarity with London Boroughs and the local property market. 9. Excellent Communicator: Strong verbal and written English skills. 10. Experience: Background in customer service, sales, or the lettings industry is desirable but not essential. What We Offer: 1. Comprehensive Training: Full training provided to equip you for success. 2. Career Advancement: Opportunities for rapid career progression for high performers. 3. Diverse Team: Work within a young, multicultural environment. 4. Attractive Compensation: Commission-based salary structure with additional bonuses. How to Apply: If you're passionate about real estate and eager to thrive in a competitive market, we'd love to hear from you. Apply now and come for an interview!!

Job description We are seeking a dedicated and customer-focused Jewellery Store Assistant to join our team. The ideal candidate will have a passion for jewellery, excellent interpersonal skills, and the ability to provide outstanding customer service. Knowledge of the Romanian language is a an advantage, helping us to cater to a diverse clientele. This role involves assisting customers with their purchases, maintaining the shop’s appearance, and supporting the daily operations of the store. Key Responsibilities Customer Service: Greet and assist customers in selecting jewellery pieces that suit their needs and preferences. Provide detailed information about the features, benefits, and care of jewellery items. Offer personalized recommendations and advice on jewellery selections. Utilize Romanian language skills to assist Romanian-speaking customers (if applicable). Sales: Achieve and exceed sales targets through effective customer engagement and product knowledge. Handle sales transactions accurately, including cash handling, credit card processing, and issuing receipts. Promote special offers and upsell additional products when appropriate. Product Knowledge: Maintain in-depth knowledge of the store’s product range, including new arrivals, trends, and special collections. Stay updated on industry trends and the latest jewellery designs. Store Maintenance: Ensure the store is clean, organized, and visually appealing. Arrange and display jewellery to highlight features and attract customers. Conduct regular inventory checks and assist with stock management. Customer Relations: Build and maintain positive relationships with customers to encourage repeat business. Address and resolve customer inquiries and complaints in a professional manner. Collect customer feedback and report to the management for continuous improvement Operational Support: Assist with opening and closing duties as needed. Support promotional activities and in-store events. Perform other duties as assigned by the Store Manager. Qualifications: - Education: High school diploma or equivalent; additional coursework in retail, sales, or customer service is a plus. - Experience: Previous experience in retail, particularly in jewellery or luxury goods, is preferred. Skills: - Strong communication and interpersonal skills. - Excellent customer service and sales skills. - Ability to work in a fast-paced environment and handle multiple tasks. - Attention to detail and a high level of accuracy. - Basic computer skills and familiarity with point-of-sale systems. - Proficiency in Romanian is a bonus and will be considered an advantage. Personal Attributes: - Friendly, approachable, and professional demeanor. - Passion for jewellery and fashion. - Honest and trustworthy with a strong sense of integrity. - Ability to work independently and as part of a team. - Flexible availability, including weekends and holidays. Benefits: - Competitive salary with performance-based incentives. - Opportunities for professional development and career advancement. - Positive and supportive work environment. Job Type: Full-time Pay: TBD Expected hours: 40 – 50 per week Experience: Jewellery Sales Assistance: 1 year (preferred) Language: Romanian (preferred)

We are looking for a passionate and proactive Leisure and Fitness Assistant to join our team. You will play a key role in ensuring the smooth running of our leisure and fitness facilities, providing excellent customer service, and maintaining a welcoming environment for all residents and guests.

sibilities Oversee daily operations, ensuring seamless service Lead, support, and motivate front-of-house staff Personally take customer feedback and orders, ensuring guest satisfaction Maintain high service standards and team performance Train and mentor staff to enhance service quality Ensure compliance with health, safety, and hygiene regulations Assist with stock control and ordering as needed Work closely with management to improve efficiency and customer experience Requirements Right to work in the UK is mandatory Previous experience in a supervisory role in hospitality is essential Excellent communication and leadership skills Hands-on approach, leading by example on the floor Strong customer focus, engaging with guests and handling feedback professionally Ability to work in a fast-paced environment with a positive attitude Flexible availability, including evenings and weekends What We Offer Competitive salary plus tips A dynamic and friendly work environment Growth opportunities within the company Staff meals and discounts If you are passionate about hospitality and love providing top-notch customer service, we would love to hear from you.

We are a Boutique Reformer Pilates studio looking for a passionate, empowering Pilates Instructor to join our team. Job Role – Pilates Teacher/Instructor Job Type – Freelance Primary responsibilities as a SHAPE Pilates Teacher: • Lead Reformer Pilates Classes: Instruct group, providing clients with a safe, uplifting, rewarding workout experience. • Explain and demonstrate proper technique: Clearly demonstrate and explain correct form and technique for each exercise, guiding clients to perform safely and efficiently to their best ability. • Modify exercises: Adapt exercises and movements as and when necessary to accommodate clients with varying abilities, injuries, and physical limitations. Use expertise to know when to regress and progress clients as and when they need. • Motivate and inspire clients: Offer positive reinforcement and support to motivate and inspire clients throughout their classes and fitness journey, helping them and encouraging them to achieve their goals. • Ensure client safety: Maintain a clean and safe studio environment. Studio cleanliness to be maintained between classes, including reset of reformers and apparatus. Monitor and correct clients’ form to prevent injuries. • Provide exceptional customer service: Nurture positive relationships with clients, addressing their questions, concerns, and inquiries promptly and professionally. • Pass on important necessary information to Manager. • Handle with care and confidentiality client files and information. Qualifications: Certification: Hold a recognised Pilates Instructor qualification, preferably Mat and Reformer Pilates, Level 3 Anatomy and Physiology. Expertise: Possess a comprehensive understanding of Pilates Principles, Reformer equipment and the ability to modify and progress exercises for diverse populations and fitness levels. Communication Skills: Exhibit strong verbal communication skills to effectively instruct and motivate clients. Demonstrate excellent interpersonal skills to build rapport and nurture a positive studio environment. Professionalism: Maintain a professional and punctual work ethic, displaying a positive attitude and genuine passion for health and wellness and helping others achieve their fitness goals.

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Do you have excellent communication skills, strong organizational abilities, and a customer-focused mindset? If so, we want to hear from you! About the Role: We are seeking a motivated and driven Letting Agent to join our dynamic team. As a Letting Agent, you will play a key role in managing property rentals, building relationships with clients, and ensuring smooth operations within our lettings department. This is a commission-only position with an annual earning potential of £20,000 - £25,000, offering significant opportunities for growth and financial reward. Key Responsibilities: Liaise with landlords and tenants to facilitate successful property rentals. Conduct viewings, negotiate terms, and secure tenancy agreements. Maintain accurate records and ensure compliance with legal requirements. Provide outstanding customer service and resolve any issues promptly. Collaborate effectively as part of a supportive and dedicated team. What We’re Looking For: Excellent communication skills – both written and verbal. Ability to work efficiently in a fast-paced environment. Strong organizational skills with attention to detail. A customer-focused mindset with a passion for exceeding expectations. A positive, team-player attitude that contributes to a collaborative workplace culture. Why Join Us? At Banksia, we value your contributions and offer opportunities for personal and professional growth. You’ll be joining a forward-thinking company committed to diversity, inclusion, and creating a rewarding work environment. Position Details: Salary: Commission-only basis with an annual income potential of £18,000 - £25,000. Start Date: Immediate start available. How to Apply: If you’re ready to take the next step in your career, we’d love to hear from you! Banksia is an Equal Opportunity Employer: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Don’t miss this chance to kick-start your career with Banksia! Apply today and embark on a rewarding journey with us.

We are seeking our next Duty Manager for our Canary Wharf Market Halls! Market Halls are revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering diverse dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to our venues. As our new Duty Manager, you will receive: - A competitive salary of up to £35,000 per year - Access to Hospitality Rewards, a unique benefits platform offering exclusive discounts for gyms, retailers, and other restaurants, and a 24/7 confidential mental health support hotline. - A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. - Delicious, nourishing team food to keep you energized throughout your workday. - A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. As our new duty manager, you will deliver exceptional customer service to all visitors, using your previous experience as an assistant manager/duty manager to lead the floor and drive sales and relations with our traders. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly, we are Kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Responsibilities • Assist in the leading and managing the bar team, fostering a collaborative and positive work environment. • Help oversee the daily operations of the bar, ensuring efficient service and adherence to health and safety regulations. • Develop and implement innovative drink menus that complement our culinary offerings. • Maintain inventory control, including ordering supplies, managing stock levels, and minimising waste. • Train and mentor staff in bartending techniques, customer service skills, and product knowledge. • Collaborate with kitchen staff to ensure seamless service during busy periods. • Handle customer inquiries and complaints with professionalism, ensuring guest satisfaction at all times

Responsible for welcoming and greeting all guests Building your own DND network and keep contact with regular guests Excellent customer service skills in person and over the phone Positive attitude and aim to provide communication skills Setting up events & executing them Organizing trainings for your team Capable of doing interviews and appraisals Contribute your part to the management team Final responsibility of all bookings, reservations, complaints

Ø Oversee and manage the daily activities of the shop floor team, ensuring tasks are completed efficiently. Ø Schedule staff shifts, manage attendance, and allocate responsibilities based on strengths and workload. Ø Ensure high levels of customer satisfaction by addressing customer inquiries, resolving complaints, and overseeing the quality of service. Ø Monitor sales performance and work towards achieving sales targets, motivating the team to meet or exceed goals. Ø Ensure the shop floor is visually appealing by maintaining high standards of presentation and cleanliness. Ø Train new staff members on store procedures, customer service, and product knowledge.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. - Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards. 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: ** 1. Team Management** Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. ** 2. Customer Service** Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. ** 3. Inventory Management** Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. ** 4. Store Operations** Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). ** 5. Sales and Promotions** Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. ** 6. Quality Control** Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. ** 7. Financial Management** Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. ** 9. Vendor and Supplier Coordination** Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. ** 10. Problem-Solving** Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). ** 11. Reporting and Analysis** Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. ** 12. Communication and Collaboration** Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. ** Key Skills and Qualities** Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

A Shop Supervisor in an online retail e-commerce business plays a crucial role in ensuring smooth operations, customer satisfaction, and efficient team management. Below are the key duties and responsibilities: 1. Team Management Supervise Staff: Oversee the performance of customer service representatives, warehouse staff, and other team members. Training: Train new employees on company policies, product knowledge, and customer service standards. Scheduling: Create and manage work schedules to ensure adequate coverage during peak hours. Performance Reviews: Conduct regular performance evaluations and provide feedback to team members. 2. Customer Service Issue Resolution: Handle escalated customer complaints and ensure timely resolution. Quality Assurance: Monitor customer interactions to ensure high service standards are maintained. Feedback Collection: Gather customer feedback to identify areas for improvement. 3. Operations Management Order Fulfillment: Oversee the order processing, packaging, and shipping to ensure timely delivery. Inventory Management: Monitor stock levels and coordinate with suppliers to replenish inventory as needed. Quality Control: Ensure products meet quality standards before they are shipped to customers. 4. Sales and Marketing Support Promotions: Assist in implementing online sales promotions and marketing campaigns. Product Listings: Ensure accurate and appealing product descriptions and images on the e-commerce platform. Sales Analysis: Analyze sales data to identify trends and recommend strategies to boost sales. 5. Technology and Systems Platform Management: Oversee the functionality of the e-commerce platform, ensuring it is user-friendly and up-to-date. Data Security: Ensure customer data is handled securely and in compliance with data protection regulations. System Troubleshooting: Address technical issues related to the e-commerce platform and coordinate with IT support if necessary. 6. Reporting and Analytics Performance Metrics: Track key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction. Reporting: Prepare regular reports on sales, customer service performance, and operational efficiency. Data Analysis: Use analytics tools to gain insights into customer behavior and sales trends. 7. Compliance and Policies Policy Enforcement: Ensure all team members adhere to company policies and procedures. Regulatory Compliance: Stay updated on e-commerce regulations and ensure the business complies with legal requirements. 8. Vendor and Supplier Coordination Supplier Relations: Maintain good relationships with suppliers and negotiate terms to ensure cost-effectiveness. Vendor Management: Oversee the performance of third-party vendors, such as logistics partners. 9. Continuous Improvement Process Optimization: Identify inefficiencies in operations and implement improvements. Innovation: Stay updated on industry trends and recommend new technologies or strategies to enhance the business. 10. Communication Internal Communication: Facilitate clear communication between different departments (e.g., marketing, warehouse, customer service). External Communication: Serve as a point of contact for external stakeholders, such as suppliers and logistics partners. Key Skills and Qualifications: Strong leadership and team management skills. Excellent communication and customer service skills. Proficiency in e-commerce platforms and tools. Analytical skills to interpret sales data and performance metrics. Problem-solving abilities to address operational challenges. Knowledge of inventory management and order fulfillment processes. By effectively managing these duties and responsibilities, a Shop Supervisor can significantly contribute to the success and growth of an online retail e-commerce business.

Job Responsibilities · Oversee daily administrative operations to ensure efficiency and compliance with company policies. · Manage office budgets, expenses, and procurement to optimize cost-effectiveness. · Coordinate with different departments to streamline processes and enhance workflow. · Supervise and support administrative staff, ensuring productivity and professional development. · Develop and implement business support strategies to improve operational effectiveness. · Maintain records, reports, and documentation in accordance with company policies and regulatory requirements. · Support HR functions, including recruitment, onboarding, and employee relations. · Ensure IT and facility management services are effectively maintained for smooth business operations. · Monitor and improve customer service standards, addressing client and stakeholder concerns efficiently. · Assist senior management with strategic planning and decision-making by providing accurate business insights and reports. · Identify and implement process improvements to increase efficiency and reduce operational costs. · Ensure compliance with legal, regulatory, and company policies to mitigate risks and maintain ethical standards.

We’re excited to be recruiting for a Store Manager to spearhead a team to greatness, someone who will motivate and inspire and wants to join the Radley journey to becoming world class. Being part of the Radley retail Management team means being able to demonstrate an entrepreneurial spirit and being commercially astute, showing creativity and inspirational directive in managing their own business unit. The great thing about retail management is that every day is different and you have the autonomy to sculpt what your day-to-day might look like, but some common accountabilities could include: - Developing and executing a premium client experience, tailored to your customer profile. - Build, train, and coach a high-performing team. Cultivate exceptional talent, sustain success and fill skills/knowledge gaps. - Demonstrate commercial intelligence through identifying sales and profitability opportunities. Answering quickly to competitor activity and analysing KPI data (sales, conversion, footfall, margin, ACS) - Foster and encourage a fair, equitable and inclusive work culture, always living up to our Radley values and #ProudtoBe adage. Partnering with the People Team for advice and guidance across team affairs. - Effective leadership and the ability to motivate a team to deliver high performance results - Customer service focussed - The ability to lead a team to deliver exceptional customer service - Strong communicator - Ability to communicate with both store team and central functions Our business expansion continues to grow rapidly across the UK, Europe and USA with an ‘all-in’ approach this offers great development and rotation opportunities for all our colleagues.

Oversee daily kitchen operations, ensuring high standards of food preparation and safety. Manage and train kitchen staff, fostering a collaborative environment. Monitor food production processes to maintain quality and efficiency. An excellent knowledge of Food Hygiene including HACCP. Ensure compliance with health and safety regulations. Maintain a high standard of hygiene and safety in respect of premises, staff and food handling by ensuring that all staff members attend the company hygiene and safety training Supervise portion numbers, control food wastage on site and take appropriate action as the need arises Regularly review performance with each member of the team Ensure that training and temperature records are maintained Collaborate with front-of-house staff to ensure seamless service. Maintain inventory and order supplies as needed. Implement menu changes and special offerings as required. Integrity and the ability to communicate appropriately at all levels of the business. Empower team to deliver excellence in customer service. Ensure that the highest standard of food quality, presentation and service are achieved and maintained at all times

We are currently seeking a highly motivated and experienced Branch Operations Manager to lead the team. You will be responsible for leading a team, managing inventory, and ensuring exceptional customer service. This role requires strong leadership skills, industry knowledge, and a customer-centric approach.

Barista - Store# 85511, HERTFORD - LEA WHARF Brand Starbucks Coffee Company Location Hertford - Lea Wharf (Store# 85511) 12 Bircherley Green Hertford Centre Bircherley Street Hertford Hertford SG14 1BN Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. We’ve got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, you’ll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and products, whilst creating our third place environment. We want you to be your true authentic self at work and that’s why you’ll also have access to our partner networks, because here you belong. You don’t need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store. The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include: Supporting with store procedures including, opening or closing the store, cash handling, and safety and security Supporting your fellow partners during periods of high volume to keep the store operating Anticipating and delivering on your customer and store needs by getting to know your store environment and customers Supporting in creating the third place environment during each shift Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections Maintaining a clean and organised workspace for your customers and partners Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager. In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include: 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year Free drinks and food when you’re on shift Bean stock options for all partners (own part of Starbucks!) Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself) A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform Life assurance Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit) A free 24/7 Employee Assistance Programme available to you and your family Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners Great long-term career opportunities in store and support center So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong. What is our process? Application > CV review > interview and in store experience > offer and onboarding Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more Job Number: 240106908

- Oversee daily operations of the retail store, including sales, customer service, and inventory management. - Develop and implement strategies to achieve sales targets and increase profitability. - Train, supervise, and motivate retail staff to deliver exceptional customer service. - Monitor and analyse sales performance, customer feedback, and market trends to make informed business decisions. - Ensure compliance with company policies and procedures, as well as local regulations. - Maintain a clean and organized store environment. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with other departments to optimize overall store performance.

Small but busy cafe in the heart of Woodford Green requires a manager to manage the daily operations as well manage a small team including -Opening and Closing -Barista trained -Selling food and drinks -Maintaining Stock -Placing orders -Maintaining Cleaning -exceptional customer service

We are seeking an experienced Front of House Manager to oversee the operations of a busy restaurant. The ideal candidate must possess exceptional customer service skills, the ability to lead a team effectively, and a strong attention to detail. Prioritising tasks, maintaining high service standards, and demonstrating sound food knowledge are essential qualities for success in this role. Key Responsibilities: • Deliver exceptional customer service to ensure consistent guest satisfaction. • Create and maintain an operating environment that supports high service standards. • Ensure compliance with government regulations and local authority requirements for restaurant operations. • Maintain awareness of and compliance with safe working practices, including identifying and mitigating specific workplace hazards. • Supervise and provide direction to team members during service times. • Oversee the scheduling and organisation of staff shifts. • Monitor and manage all aspects of service to ensure smooth and efficient operations. • Adhere to company policies and procedures regarding cash handling, equipment, and property. Skills and Qualifications: • A vibrant and engaging personality with excellent interpersonal skills. • Strong leadership abilities and the capacity to motivate and guide a team. • A hands-on management style, leading by example and actively supporting the team. • At least 1 year of experience in a supervisory or management role within the hospitality industry. Comprehensive knowledge of food service operations and customer service best practices.

We are seeking a motivated and dynamic Sales and Lettings Negotiator to join our team. In this role, you will be responsible for facilitating property sales and lettings, providing exceptional customer service, and building strong relationships with clients. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work in a fast-paced environment. Responsibilities Liaise with clients to understand their property needs and preferences. Conduct viewings of properties and provide detailed information to potential buyers or tenants. Negotiate offers between buyers and sellers or landlords and tenants to achieve satisfactory agreements. Maintain an up-to-date knowledge of the local property market and trends. Provide exceptional customer service throughout the buying or letting process to ensure client satisfaction. Build and maintain relationships with clients, encouraging repeat business and referrals. Requirements Strong communication skills with the ability to engage effectively with clients. Multilingual abilities are advantageous for communicating with a diverse clientele. Excellent organisational skills to manage multiple properties and client needs simultaneously. Previous experience in sales or lettings is preferred but not essential; training will be provided. Administrative proficiency to handle documentation accurately and efficiently. A proactive attitude with a willingness to learn about the property market. A valid driving licence may be required for property viewings. If you are passionate about property and eager to develop your career in sales and lettings, we would love to hear from you!

We are seeking a dedicated and experienced Retail Supervisor to oversee our products department. The successful candidate will play a vital role in leading and supporting our sales team, ensuring that we meet productivity targets and provide exceptional customer service. This role involves coordinating with various teams to maintain optimal stock levels, identify new market opportunities, and build relationships with key clients. The role includes: - Directly supervises and coordinates the activities of sales and related workers - Establishes and monitors work schedules to meet sales and productivity targets - Liaises with managers and other departments to resolve operational problems - Address staff concerns and mediate issues between team members and customers. - Resolve any customer complaints or issues regarding product quality, delivery timelines, or pricing. - Oversee the stock levels of products, ensuring accurate records of all inventories. - Coordinate with teams to avoid overstocking or stockouts. - Identify potential new markets for grains products and develop relationships with key clients in those markets. - Participate in industry events, trade shows, and networking opportunities to expand business connections

We are looking for an enthusiastic Restaurant Supervisor to join our team at Boulevard Brasserie, a classic Parisian-style restaurant in the heart of Covent Garden. If you have strong leadership skills, a passion for hospitality, and thrive in a fast-paced environment, we’d love to hear from you! What We Offer: ✅ Weekly pay – get paid every week! ✅ 50% staff discount across all our group restaurants ✅ Flexible shifts – full-time & part-time positions available ✅ Friendly & supportive team atmosphere ✅ Opportunities for growth & career development ✅ Company pension scheme What We’re Looking For: 🔹 Previous experience as a Supervisor or Senior Waiter/Waitress in a busy restaurant 🔹 Strong leadership and communication skills 🔹 Ability to train and support the team while maintaining high service standards 🔹 A hands-on approach and problem-solving mindset 🔹 Passion for delivering exceptional customer service 🔹 Must have the right to work in the UK

Fast Food Events Team Member. Up to £13p/hour Based in: Events and festivals across the UK OUR BENEFITS INCLUDE: free meal a day, -40% off the bill when not on shift, always promoting our team from within, reco scheme (£50 p/referee), 28 days of holidays, a new bonus scheme for the management implemented this year up to £2,400 p/year, staff parties and, the opportunity to do shifts at the biggest festivals and events in London and other cities within the UK: Glastonbury, British Summer Time, Boardmasters and many more! ABOUT YOU We are looking for passionate individuals in customer service and cooking. Previous experience dealing with customers and preparing dishes is ideal. However, we are open to training the right person for the role. ABOUT THE ROLE - You will be serving customers with the best attitude. Focus on providing a good experience and up-selling our menu - Receiving cash and card payments - -You will be working under pressure and working standing during the shift - You will be cooking using fryers and hot griddles. - Chopping vegetables and doing food prep - Handling different types of dishes, including meat and pork - Deep cleaning at the site

Handmade Fresh Pasta restaurant Award Winning - Top 10 Best Italian restaurant in London We are an established restaurant and now seeking talented front of house manager to join our fantastic group of people! Work within a very lively and fast-paced environment, being part of an active team and interact with great local, returning customers, serving high-quality food and a unique drink offering. What We Are Looking For Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude Have a genuine passion for food and beverage This is a fantastic opportunity for a passionate and ambitious individual to be part of a professional team working in a group that focuses on team spirit, customer service and great products, where social interactions with customers are highly encouraged. Flexible Rota, permanent contract, hourly paid, within an average of 25/35 hours a week. Opportunities to grow within the company -Meals and uniforms provided - salary plus TIPS -Flexible rota -Mostly evening shifts - Staff Discount Experience in a similar role is expected although we provide full training. Good Luck!

Are you passionate about food and wine? Looking to start or advance your career in the hospitality industry? We want you on our team! Position: Waiter/Waitress Location: Malevo Tower Bridge (SE1) Experience: No experience needed—we provide full training! What We Offer: Comprehensive Training: Whether you're new to the industry or looking to refine your skills, we provide thorough training to ensure your success. Wine Education: As the Manager and Wine Educator, I will personally guide you through our wine selection, helping you develop a deep understanding of wine pairings and enhancing your service expertise. Friendly Work Environment: Join a supportive team that values your growth and success. What We’re Looking For: A positive attitude and willingness to learn. Excellent customer service skills. Enthusiasm for food and wine.

Our client runs a chain of fresh, exciting, super-authentic Japanese Ramen Bars and are looking to hire a talented GM for their busy Carnaby location. The restaurant has a great team, all of whom are highly experienced and many of whom have been promoted from within. The current GM will be taking over at another site, this is a great opportunity for a dynamic individual with strong leadership skills to maintain and improve upon the current steady operations. The Offer: - Starting pay up to £40,000 depending on experience. - £300 monthly bonus based on K.P.I.s being met. - £1000 annual computer allowance. - 48 hour working week. - Private Healthcare scheme for you and your children. - Staff discounts. - Training and opportunities of career progression into a multi-site role. - Free team meals whilst on shift. - 25 days holiday (including Bank Holidays). - Closed on Christmas Day and New Year’s Day. - Optional pension scheme. The Role: - Oversee all aspects of the restaurant's operations, including food production, customer service, and staff management. - Develop and implement strategies to achieve business goals and increase profitability. - Ensure compliance with all health and safety regulations and maintain high standards of food safety and sanitation. - Manage inventory, order supplies, and control costs to maximize profitability. - Train and supervise staff members, providing guidance and support to ensure excellent customer service. - Create and maintain a positive work environment, fostering teamwork and employee development. - Handle customer complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of all parties involved. - Ensure consistent quality of food preparation and service. - Monitor customer feedback and reviews, making necessary adjustments to improve overall guest satisfaction. Person Specification: - Ideally 4+ years’ experience in a similar role. No experience in Japanese dining is required as we will give you all the training you need. - Strong leadership skills with the ability to effectively manage a diverse team. - Excellent communication and interpersonal skills to interact with customers, employees, and suppliers. - In-depth knowledge of food safety regulations and best practices in food preparation. - Proven track record of achieving business targets and driving revenue growth. - Ability to work in a fast-paced environment while maintaining attention to detail. - Flexibility to work evenings, weekends, and holidays as required. - Technical prowess – knowledge of Lightspeed and MarketMan systems is an advantage.

Assistant Manager Wanted for Family-Run Argentine Grill – Malevo Tower Bridge Are you passionate about exceptional customer service and have experience in the restaurant industry? Malevo Tower Bridge, a family-run Argentine Grill known for authentic Argentine cuisine, is seeking a dedicated Assistant Manager to join our team! What We Offer: • Full-time position (42 hours/week) with a salary of £32,000 per year • Two days off per week, 28 days of paid holiday annually • Discounts at all restaurants within our group • Pension plan and opportunities for career advancement Requirements: • Prior experience as an Assistant Manager in a similar setting • Strong command of English and excellent communication skills • Disponibility for Immediate start If you’re ready to take the next step in your career with a supportive team and a focus on growth, please apply today!

Are you a passionate and skilled Beauty Therapist looking for a rewarding role? Faith’s Hair & Holistics is seeking a talented professional to join our friendly team! About the Role: We are looking for someone who loves delivering high-quality treatments while creating a relaxing and rejuvenating experience for our clients. This role is perfect for a therapist who enjoys working in a holistic environment with vegan, organic, and cruelty-free products. What You’ll Do: Provide a range of beauty treatments, including facials, massages, waxing, lash & brow services, manicures & pedicures. Offer expert skincare and wellness advice tailored to each client Ensure a warm, welcoming, and professional atmosphere Maintain high hygiene and treatment standards. Carry out reception duties of booking in clients and taking payments Assist in the creation and management of engaging social media content What We’re Looking For: - Qualified Beauty Therapist or Student Studying (NVQ Level 2/3 or equivalent) - Trained or Training in Gel polish services. - A friendly and professional attitude with excellent customer service skills - The required hours must include availability on Saturdays and 1 evening a week. What We Offer: - Weekly Pay every Monday - 10% commission all products sold paid to you every week - Be part of a supportive growing team in a positive work environment. - Opportunities for training and career growth - A loyal and growing client base - Choice of Paid hourly rate or Self employed % of earnings options available - If you love all things beauty, wellness we will Love to hear from you!

We are seeking a skilled and passionate Barber to join our dynamic team. The ideal candidate will have a strong background in barbering and hair styling, with a commitment to providing exceptional customer service. You will be responsible for delivering high-quality haircuts and grooming services while ensuring a welcoming and friendly atmosphere for clients. Duties Perform a variety of barbering services, including haircuts, beard trims, and shaves. Consult with clients to understand their preferences and provide tailored recommendations. Maintain cleanliness and hygiene standards in the work area, including tools and equipment. Stay updated on the latest trends in hair styling and grooming techniques. Build and maintain strong relationships with clients through excellent communication and customer service. Assist in managing appointments and walk-ins efficiently to ensure a smooth workflow. Requirements Proven experience in barbering with a strong portfolio showcasing your skills. Proficiency in English, both spoken and written, to effectively communicate with clients. Excellent customer service skills with the ability to engage positively with clients. Strong communication skills to understand client needs and provide appropriate advice. Knowledge of current hair styling trends and techniques is highly desirable If you are passionate about barbering and enjoy creating positive experiences for clients, we encourage you to apply for this exciting opportunity.

We are looking for a runner to progress into a runner that have a passion for delivering excellent customer service whilst also being flexible and a jack of all trades, able to fulfil multiple roles within the restaurant. Front of House Staff responsibilities: Welcoming customers, introducing menus and dishes Taking orders and delivering them in a timely manner Adhering to food and health standards Washing small dishes,cutlery and glassware Carrying dishes up and down to and from the kitchen Identify special dietary needs Processing payments Working closely with other team members to ensure the smooth running of restaurant/bar/cafe Organising and cleaning the restaurant and bar Favourable skills and experience: Ability to speak english Experience not requires Sociable, friendly and passionate to speak with guests Ability to micro-manage tasks. Job Type: Full-time/part time Additional pay: Performance bonus Tips Benefits: Canteen Employee discount Store discount Schedule: Flexitime Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person

Job Description: We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: Leadership & Team Management: - Lead, train, and develop your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Oversee staff scheduling to ensure adequate coverage and efficient store operations. Operational Management: - Manage all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. - Collaborate with corporate teams on marketing initiatives, product launches, and store events. Compliance & Safety: - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Store Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

We're looking for Waiters and Runners for a fine dine restaurant in Croydon. Accommodation (single room) is provided. A Waiter’s main responsibility is to ensure that customers have an enjoyable dining experience. You should have excellent customer service skills, greet customers in a polite and friendly manner, provide them with menus and suggest seasonal specials. You will also be the point of contact for bills and return of any funds. You will take the customers’ orders and deliver them to the kitchen staff for preparation. Confirming that the food items match the orders and delivering them at the tables Inquiring if the customers are satisfied, giving bills and processing payments Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials

We are looking for a fabulous Nail technician for our upscale beauty salon in Bayswater, Fyre Beauty Lounge Job description - Welcoming and greeting customers -Perform all aspects of Nail treatments as Japanese, Russian and Classic Manicures & Pedicures, Shellac Manicures & Pedicures, Geloverlays and Extensions (Gel, Polygel, Apres) Nail arts. We don't use acrylics , only Gel !! -Personalised recommendations for treatments & retail products -Retail of Products and Treatments -Keeping work station and tools up to a high standard of cleanliness and strict sterilisation routine between clients. -Ensure the safety and well being of all clients at all times -Provide a friendly and efficient service to all customers / guests at all times, providing a high standard of customer service - Answering the phone in reception when available -Managing online booking systems and keeping bookings up to date when available - Re-booking of clients when available -Taking payments when available Key Skill & Person Specification: -Good English language skills -Immaculate and professional appearance -Fully trained and Qualified -Friendly but professional approach to customers -Experience and passion for Beautiful nails, manicures, pedicures, Extensions and overlays with gel tips or forms made with gel , experience with PolyGel, Russian manicure is an advantage -Fantasy and creativity for Nail-art -Good knowledge of different type of Nail and Skin treatments -Passion for the latest products and techniques -Good Retail stills -Friendly, sociable individual and one of a teachable spirit -Motivated to earn more money -Service minded , team player -Good time management , Calm under pressure -High standard of customer service Desirable Skills (but not essential): - Ability to do other beauty treatments (Beauty, PMU, Lashes, Hair) Benefits & Rewards: -Monthly treatment allowance to use in store (Free treatments) -Comission upon reaching set monthly targets -Comission on retails and Package sales -Regular staff partys and Pizza nights in to relax and build a better team Expected start date: -ASAP Job Types: -Full-time, Permanent, Part-time, Self-employed, Salary: -£11 - £15 /h (depends on experience and knowledge )

COMMUNITY CENTRE MANAGER, WAKEFIELD Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of our community centre and make a real difference to our community? Then we want to hear from you! About the Role We have an exciting opportunity, which will suit a candidate who has the drive to promote, develop and effectively manage the smooth running of our community centre in Wakefield. As Centre Manager you will work to ensure that Lightwaves is a friendly, well-managed facility that operates for the benefit of the local community within a sustainable framework. This role will suit someone who is self-motivated and can work autonomously as well as lead and manage their team to deliver effective customer service. We are looking for a can-do and organised Centre Manager with a passion for working with and for the community, and who will manage our centre, support engagement, and foster a sense of belonging within the community. As our Centre Manager you will take the lead working with staff, customers, partners, hirers, and the local community raising awareness of the Centre’s work and ensuring its sustainability. You will be responsible for various aspects of facilities management, health and safety, planning and delivering projects within the centre, managing a small team, and financial management and planning. Your excellent communication skills, both written and verbal, will be matched with a friendly and professional manner. You will need to be flexible in your working approach, working both independently and as part of a team to deliver the charity’s aims. This will involve working evenings and occasional weekends.. About You We are looking for a strong manager with excellent organisational and people management skills. Ideally including: - Experience in Community, Leisure or Sports Centre Management at a senior level (e.g., Senior Instructor, Deputy Manager, or Manager). - It will be desirable that the post holder has a recognised qualification in Leisure/Community Centre Management, Sports Development or related subject or a minimum of 3 years experience - The ability to prioritise workloads and manage multiple responsibilities - First Aid Qualification (minimum 16 hours). - Full UK driving license. - Good IT skills, and specifically Microsoft Word, Outlook, and Excel. About Us Lightwaves Community Trust operates as a charity to deliver high quality community and sport facilities to the local community. The Centre also provides a home to a number of not-or-profit tenant organisations and Wakefield College, who use the building to provide services, support, advice and information to local people and young people. The Trust’s charitable aims are to provide a space where local people can come to socialise, access support and simply relax and have fun. If you would like to learn more about our opportunity, please request a Full Job Application Pack. We would welcome applications from candidates with experience in roles such as Senior Duty Manager, Assistant Manager, Operations Manager, Fitness Manager, Front Office Manager, Leisure Manager, Club Manager, General Manager, and many others.

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve. We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests. Duties - Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities. - Ensure compliance with food safety regulations and health standards to maintain a safe dining environment. - Oversee food production processes, ensuring high-quality culinary standards are met consistently. - Develop and implement training programs for staff to enhance their skills in hospitality and customer service. - Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage. - Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles. - Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills - Proven leadership abilities with experience in managing restaurant teams effectively. - Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike. - A solid understanding of hospitality principles and customer service excellence. - Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager. Job Type: Full-time Pay: £35,000-£37,000 per year (plus service charge and bonus)

We are seeking focused and enthusiastic Chef to support our head chef and join the dynamic back of house team. The ideal candidate will play a crucial role in delivering exceptional guest experiences by providing outstanding customer service, assisting with food preparation, being attentive, vigilant and a team member- willing to collaborate under pressure, and multi-task the various positions in the kitchen. We are seeking an individual who is accustom to working and navigating a a fast-paced environment and whilst also retaining a true passion for hospitality. - Responsibilities Assist with food preparation and presentation in accordance with food safety standards. Multi-roling various kitchen orders from Head chef. Provide information about menu items. Maintain cleanliness and organisation of the kitchen/ BOH area, including surfaces, appliances and utensils. Collaborate with kitchen staff to ensure timely service and address any guest inquiries or concerns, including food safety and hygiene information. Uphold high standards of food safety and hygiene practices throughout the establishment. Manage time effectively to ensure all tasks are completed promptly during busy periods. - Skills Previous experience working in a kitchen as a chef or alongside a senior chef is *ESSENTIAL* Strong understanding of food safety regulations and practices. Excellent attitude friendly and approachable demeanour to uphold collaboration and sustain morale. Strong time management skills to handle multiple tasks efficiently in a fast-paced setting. A keen interest in culinary arts is encouraged, alongside a willingness to learn and grow within the role.

Jump to main content Our roles Apprenticeships Bar and waiting apprentice Chef Apprentice Team Leader Apprentice Bar & waiting Bar Staff Waiting Staff Team Leader Brewing & Brands Brewing & Engineering Cellar Services Drivers & Logsitics Production & Warehouse Sales & Marketing Head Office Customer service Finance HR IT Legal & Risk Marketing & Digital Property Trading Transformation & Operational Excellence Kitchen Kitchen Manager Chef Kitchen Assistant Pub Management General Manager Assistant Manager Regional & Area Management Franchisee Opportunities Working here Our Benefits Our Culture Our Commitments Our Values & Behaviours Inclusion & Diversity Our employee led inclusion groups pint of Perspective podcast Our brands Chef & Brewer Crafted Pubs Farmhouse Inns Flaming Grill Greene King Pubs Hungry Horse Metropolitan Pubs Pub & Carvery Pub & Dining Pub & Grill Venture Hotels Stories Apprenticeships Bar & Waiting Brewery Kitchen Head Office Management Inclusion & Diversity View all Stories Chef Full time Golden Lion (St James's) , St James's , SW1Y 6QY Upto £12.50 per hour Apply Now Save Job Job description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. We boast a number of historic pubs that have seen hundreds of years of famous patrons passing through the doors, from Dickens drawing inspiration in the thick of Victorian London, to Frances Crick announcing the world-changing discovery of DNA. Our pubs are steeped in rich history but blend tradition with forward-thinking innovation, serving up pub classics made with care and delivering good, old-fashioned service. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Wage Stream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… As a Chef, you will… Prepare, cook, and present food that meets specs and customer expectations Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors Communicate clearly with your team in order to provide high-quality meals to customers on time Keep up to date with new products, menus, and promotions What you’ll bring to the kitchen: Ability to work under pressure in a busy kitchen and pull together as a team when needed A passion for delivering tasty and well-presented meals to customers each and every time Willingness to get stuck in, learn new skills and help out in different areas kitchen when needed Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team to follow food saftey, HACCP and Health and saftey practices a must

Lead and supervise a team of 8-12 front-of-house and back-of-house staff, ensuring excellent service standards and smooth operations. Foster a positive and collaborative team environment by motivating, training, and coaching staff. Strategically manage shift schedules, delegate tasks, and ensure coverage during peak hours. Facilitate clear and efficient communication between front-of-house and back-of-house teams to ensure smooth service flow. Monitor and maintain the highest levels of customer service, promptly addressing any issues or concerns. Ensure adherence to company policies, food safety standards, and health regulations. Assist with inventory management, including ordering supplies and tracking stock levels as well as delivery schedules. Support the leadership team with daily operational tasks, including opening and closing duties. Drive a culture of continuous improvement, providing feedback and support to team members. Skills 2+ years of managerial experience in a restaurant or cafe setting, with proven ability to lead and manage a team. Strong communication skills and ability to balance the needs of both front-of-house and back-of-house staff. A strategic mindset with the ability to think on your feet and handle challenging situations. Excellent interpersonal skills with a friendly, approachable demeanor. Ability to stay organized and manage multiple priorities in a fast-paced environment. High level of attention to detail and a commitment to maintaining service excellence. A passion for delivering great customer experiences and supporting team development. Join us as we strive to create memorable experiences for our guests while fostering a supportive team environment!

As a Sales Advisor, you will play a pivotal role in driving sales growth by advising and supporting customers on underfloor heating products and systems. Your goal will be to understand customer needs, provide tailored solutions, and build long-lasting relationships that contribute to our company’s success. Key Responsibilities ** Customer Engagement:** Act as the first point of contact for customer inquiries via phone, email, or in-person (events). Build rapport with customers, understand their needs, and provide expert advice on suitable underfloor heating products and systems. ** Sales Process Management:** Prepare and follow up on quotes, ensuring timely communication with customers. Proactively identify and pursue new sales opportunities to meet and exceed targets. Maintain a pipeline of leads, ensuring accurate record-keeping in the CRM system and timely follow ups and call backs on provided estimates. ** Technical Knowledge:** Stay up-to-date with product specifications, installation requirements, and industry trends. Educate customers on the benefits, energy efficiency, and installation of underfloor heating systems. ** Collaboration:** Work closely with the technical and operations teams to ensure seamless delivery and installation for customers. Work collaboratively with the wider sales team. Provide feedback to management on customer needs, market trends, and potential improvements. ** Customer Satisfaction:** Ensure a positive customer experience by addressing questions and resolving any concerns promptly and professionally. Qualifications and Skills Preferred: Proven experience in a sales or customer service role. Strong communication and interpersonal skills. Ability to understand technical information and explain it to customers in a clear and approachable manner. Proficiency in using CRM systems and Microsoft Office Suite. Self-motivated with a results-driven approach. Desirable: Knowledge of underfloor heating systems or related products. Experience in B2B and B2C sales. Familiarity with energy-efficient or sustainable solutions. ** What We Offer** Competitive base salary plus commission. Comprehensive training on products and systems. Opportunities for career development and progression. Supportive and dynamic work environment. Employee discounts on company products.

Salary: Negotiable based on experience Office based - Hemel Hempstead location Job Type – Permanent Promise Promo, a well-established supplier of promotional products, is looking for an enthusiastic and motivated Sales Executive / Account Manager, on a permanent basis, based in our Hemel Hempstead office. Commission here is uncapped, so the sky is the limit! This role will involve looking after an existing client base, with the view to generate revenue from these accounts, and to win new business from customers you obtain yourself. This is a fantastic opportunity for the right candidate to further their career with an exciting, fast-paced and expanding company. Someone with a positive attitude that can work using their own initiative and that has the drive and determination to succeed in this role, is key. We are looking for someone who has sales experience and who is a self-starter, to hit the ground running. You will obtain and win new business through various channels, including telephone, email, social media, and face-to-face meetings. Creating and nurturing relationships, with the aim of becoming a full Account Manager. Key Responsibilities: Account Management of an existing client base Identifying and exploring new opportunities, seeking to win new business Building rapport to ensure longevity of business relationships Preparing quotes for clients and ensuring their requirements are met Liaising with suppliers to ensure all information provided to clients is accurate and correct Following up on client quotes to maximise sales opportunities Providing a high level of customer service – at all times Covering other Sales Managers on annual leave Assisting with general duties in the office - if required Required Skills: Sales/Account Management experience Strong customer service and communication skills Excellent numeracy and literacy skills Eager to achieve, enthusiasm and drive Positive, polite, and friendly manner Self-motivated, multi-tasking and hard working A team player, but with the ability to work on own initiative Experience with Microsoft packages (Outlook, Word, Excel) and with previous CRM systems is advantageous Previous experience in a similar role preferred, but not essential