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Temporary Head of Tenant Experience Location: Homebased with frequent travel to Manchester Office Salary: £61,953 per annum plus Home working allowance Vacancy Type: Full-time - Temporary for a period of 9 to 12 months Closing date is 20th February 2026. However we reserve the right to close before the date. Experience and qualifications • Experience of leading coaching high performing teams delivering exceptional levels of performance in adynamic environment * Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications * Experience of developing a quality driven learning and continuous improvement environment * In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios * Exceptional organisational and problem solving skills Evidence of strong management, planning, project management and organisational skills * Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiences * Experience of managing budgets and resources with a focus on value for money/return on investment * Experience to develop and deliver operational plans that deliver corporate objectives * Experience of managing complex projects and initiatives. * Experience of leading and delivering change within an organisation. * Able to analyse and use complex data and deliver information to a range of audiences Benefits • 27 days annual leave plus bank holidays (increases with service) * Contributory pension (5% employee / 5% employer) * Paid volunteering days (3 per year) * Day off for your birthday. Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.

Lead the creation, continuous improvement and delivery of customer service, and the strategic development of operational requirements, process and technology to deliver key service outcomes for customers across B2B and B2C environments. Act the Voice of the Customer across the organisation, includin

Position: Fractional Head of AI – Full Service Marketing Agency. Fractional Head of AI – Marketing, Data & Agency Operations. Stay ahead of developments in AI, martech, attribution, and agency operations.

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). Be the global voice of the customer: work closely with Product, Sales, and Marketing

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Interim Head of Customer Experience. This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction. Strengthen resident engagement, customer insight and CRM-led service delivery.

We are looking for someone to build the engine that drives our next phase of scale. Proactive use of LinkedIn Sales Navigator. Recruit and lead your own customer acquisition team.

Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

Head of Customer Service - 3 month Fixed Term ContractA regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. The position offers competitive compensation, hybrid working arrangements, and a focus on building an inclusive work environment.

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

The successful candidate must have a passion for customer service across all aspects of Front of House, including running the bar, preparing and serving coffees, and be able to support and cover for the Barista/Team Manager. We are excited to offer a Customer Service Assistant opportunity at The Old

A leading AI company in Greater London seeks a Customer Support Leader to drive the EMEA strategy and oversee performance metrics across teams. The ideal candidate will have significant leadership experience in Customer Support and a proven ability to modernize support through innovation. Responsibi

A dedicated home improvement agency in the UK is seeking a dynamic Head of Handy Person Operations to lead Customer Service and Maintenance teams. The position offers a competitive salary of £37,000 – £40,000, alongside generous benefits and opportunities for professional development. This pivot

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience

This senior leadership role involves managing a budget of circa £4m and ensuring optimal delivery of responsive repairs across their housing stock. The ideal candidate will have proven experience in operational leadership within the Social Housing sector, strong skills in contract and budget manage

As Head of Service Integrated Front Door and Emergency Duty Service, you will lead our multi‑agency safeguarding hub and be the driving force behind a safe, responsive and child‑centred front door. It also identified areas where we must continue to build consistency – including timeliness of r

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

A prominent North West Building Consultancy seeks a Head of Projects in Manchester to lead and take ownership of their Project Management Service.

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enhance product offerings. A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfac

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle. Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enter

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

To ensure high standards of service delivery in all areas of work related to the work of the Children & Young People with Disabilities Service. Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Head of Service within the Children & Young

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. Exceptional interpersonal skills, enabling clear communication with the team and excellent customer service. Leads the IDS EMEA regional team

The Head of Contracts and Service Development will lead and manage the Contracts and Service Development function, ensuring the effective development, negotiation, and management of highly complex NHS contracts with commissioners. As a senior leader, the postholder will negotiate Trust NHS Contracts

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. This role focuses on delivering cloud transformation outcomes and requires extensive experience in cloud native architecture, team leadership, and customer-facing soluti

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose check‑ins opened 22d ago, what % of them reordered

A leading media and entertainment brand is seeking a Head of Design to craft world-class digital customer journeys and lead a multidisciplinary design team. This role offers a hybrid working environment with opportunities for professional growth and a comprehensive rewards package. You will collabor

A proven ability to lead high‑performing teams across multi‑organisation programmes is essential, with experience of pensions, financial services, major digital launches or commercial commissioning an advantage. Head of Communications & Engagement – Pensions Dashboards. This is a rare opportun

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position

A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. This role involves coaching staff, ensuring smooth onboarding processes, and monitoring quality of service. The ideal candidate should have prove