Commercial Manager
4 days ago
Leicester
Job Title Commercial Manager Department Sales & Operations Reports to Regional Operations Manager – Leicester Group Location Leicester site Direct reports Customer Service team (8) The Role: To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement. Key Responsibilities: • To review account profitability and support activities to increase margin and reduce cost, • Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities, • To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews, • To support new projects and products from a commercial view, • To ensure customer contracts are in place ensuring best in class commercial governance, • Managing and controlling finished goods and aged stocks, • To drive account profitability and margin improvement, • To help ensure quotes and prices are controlled and customers are given best in class responses., • To ensure commercial issues are resolved in a timely manner, • To ensure key customers are provided KBI’s reports on a monthly basis, • To support sales in winning new business that can maximise margin at a site level, • Manage and control risk stocking, • Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division., • Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments., • Any other duties reasonably requested Experience, skills, education and qualifications required: • C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience., • Experience of a manufacturing environment., • Budget management., • Selling skills., • Communication/presentation skills., • Negotiation skills., • Customer relations skills., • Commercial/financial awareness., • Good knowledge of the business/manufacturing process/information systems.