Service desk jobs in United Kingdom - Page 4

IT Service Desk Technician -FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector This role is ideal for a professi

Beyond day-to-day support, the team contributes toservice improvement initiatives, manages feedback, and curates supporting code documentation. Manage internal CRM questions or code support while positively promoting the efficiencies of the Service Desk. Work with other Code Manager teams to support

This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Communication: Dem

Hire Desk Controller Speedy is the UKs leading hire provider, offering the widest range of tools, specialist equipment, plant and support services. Based in the depot, the Hire Desk Controller plays a key role at the heart of our operations, supporting both sales and customer service. Building stron

Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. Keywords: IT Manager / Service Desk / Windows Server / Active Directory / Exchange Online / Intune / Microsoft 365 / SLA / Service Delivery / Newcastle Circle Recruitment is acting as an Employment

FIRE SERVICE MANAGER – CAR ALLOWANCE Title: Fire Service Manager Location: Office-based in Essex with National Coverage (primarily London area) Salary: Up to £55,000 per annum (dependent on experience) OTE: Competitive, including car allowance and benefits package Industry: Fire Alarms ABOUT Are you passionate about fire safety and protection? My client is a leading provider of planned and corrective maintenance for fire detection systems and portable extinguishers.Please make sure you read the following details carefully before making any applications.We deliver high-quality service, compliance, and reliability nationwide.The Fire Service Manager plays a crucial role in ensuring the efficient, compliant, and high-performing delivery of fire alarm maintenance, remedial works, and team management in accordance with BS 5839-1:2025 .Benefits – Fire Service Manager: Competitive salary up to £55,000 Generous car allowance Pension scheme for long-term financial security Life assurance (4x annual salary) 22 days holiday plus UK bank holidays Continuous professional development and career progression opportunities Responsibilities – Fire Service Manager: As a Fire Service Manager, your role will include: Overseeing fire alarm maintenance, inspections, and remedial works to BS 5839-1:2025 standards.Managing Planned Preventative Maintenance (PPM) schedules and ensuring timely delivery and high completion rates.Prioritising and managing reactive works, ensuring compliance with SLAs.Providing leadership to 18 engineers, service desk teams, and supervisors.Conducting team meetings, one-to-ones, and performance reviews.Managing service backlogs and ensuring safety-critical tasks are addressed promptly.Implementing continuous improvement initiatives for efficiency and service quality.Acting as the escalation point for customer issues and ensuring effective resolution.Collaborating with project and compliance teams to ensure cohesive service delivery.Monitoring KPIs, analysing data, and producing performance reports.Requirements – Fire Service Manager: Minimum of 2 years managerial experience Proven experience in fire alarm service management or a similar leadership role within the life safety or building services sector.Strong technical knowledge of fire detection and alarm systems.In-depth understanding of BS 5839-1:2025 .Excellent leadership and organisational skills.Proficient in service management systems and reporting tools.Strong communication and customer service abilities.Commitment to safety, quality, and continuous improvement.Why Join? Youll join a respected, forward-thinking organisation that values its people, invests in their growth, and rewards performance.This is a fantastic opportunity to lead a skilled team, drive operational excellence, and make a real impact in the life safety industry while enjoying work-life balance, development opportunities, and strong earning potential. xjlbheb Apply Now! If youre an experienced Fire Service Manager based in or near Essex , this is your chance to join a respected company offering genuine career progression, stability, and professional recognition.Keywords to support your application: Fire Service Manager, Fire Safety, Fire Detection, Fire Protection, PPM, BS 5839, Life Safety Systems, Building Services, Compliance, Engineering Management, Fire Alarm Engineer, Maintenance Managerd02fcfcb-6df4-40ee-95cf-3eb059ce3173

A leading cultural institution in London is seeking a Support Analyst to provide first, second, and third line IT support.The role requires a strong technical background and excellent communication skills to assist residents and staff.You will manage support tickets and participate in various IT imp

Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365

A leading law firm in Greater London is seeking a Service Desk Analyst to join their team. With a strong service-oriented mindset, this role offers a flexible working environment and the opportunity to make a positive impact on the business.

Job Description JD for the role: To perform the activities associate is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool.Have very good understanding of ITIL Processes, Process knowledge

AsCustomer Service Administrator, you will work with our Service Desk Manager and the wider Stakeholder Engagement team and will be responsible for the day-to-day management of enquiries into the service desk, ensuring we offer exceptional customer service, comply with all Service Level Agreements (

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required. TPBN1_UKTJ

People Services Lead £500 per day (Inside IR35) circa 6months 3 days per week on site January Start Central London Opportunity to go permanent Are you an experienced People Services Leader who thrives on building high-performing teams, transforming processes, and delivering outstanding employee experiences? Our client, Wellcome, is seeking a dynamic People Services Lead to take ownership of their People Service Desk, elevate service delivery, and drive meaningful improvements across the employee lifecycle. This is a fantastic opportunity to lead a talented team, deliver quick wins in process automation, and bring stability and strong leadership during a period of change. Ideal for a confident People Services professional or HR Generalist with hands-on service desk leadership experience. The Role As the People Services Lead , you'll head up the People Services function, ensuring an efficient, solutions-focused and inclusive experience for employees at every touchpoint. You'll lead the People Services Helpdesk, improve processes, champion automation and innovation (including AI), and mentor a team of Administrators. You will be instrumental in embedding consistency, strengthening ways of working, and supporting Wellcome's mission through exceptional people operations. Key Responsibilities Leadership & Strategy Lead the delivery of an effective and efficient People Service Desk, driving a strong service culture aligned with SLAs. Support the development and implementation of a People Services strategy aligned with organisational goals. Manage and motivate a high-performing, agile team-fostering collaboration, learning and excellence. People Services & Administration Oversee all People Services administration across the full employee lifecycle-including onboarding, HR operations, visa management, redundancy administration, and policy queries. Ensure accurate coordination with the payroll team as part of the monthly payroll cycle. Own and refine end-to-end HR processes, using mapping and continuous improvement to enhance productivity and employee engagement. Innovation, Systems & Automation Drive automation and optimised workflows through HR systems-ideally Workday-and identify quick wins to streamline processes. Explore opportunities to embed AI and new technologies to improve operational efficiency and user experience. Stakeholder Engagement Build strong relationships across the organisation, providing sensible, pragmatic and high-quality responses to People-related enquiries. Monitor service desk trends, sharing insights across the People team to help strengthen organisational-wide processes. Culture & Values Contribute to building an inclusive and collaborative culture aligned with Wellcome's values. Operate in line with governance, policies and budget guidance, remaining adaptable as organisational needs evolve. About You Skills & Attributes Strong customer service ethos with a commitment to high-quality delivery. Clear, confident written and verbal communication skills. Proven ability to solve problems proactively and identify opportunities for innovation. A strong leader who brings people together, stabilises teams during change, and strengthens ways of working. Highly organised, analytical and able to interpret information to support effective decision-making. Adaptable, resilient and comfortable working in a fast-paced, evolving environment. Experience & Qualifications CIPD qualified (or equivalent professional experience). Proven track record leading a People Service Desk in a complex, multi-discipline organisation. Hands-on HR generalist experience, ideally including visa management, redundancy admin and policy interpretation. Strong Workday (or similar cloud-based HRIS) experience. Demonstrated success in process ownership, transformation and automation. Experience delivering high-quality work within tight deadlines. Budget and headcount management experience, with the ability to shape a high-performing, inclusive team. If you are a confident People Services Leader who can bring structure, innovation and exceptional service delivery, we'd love to hear from you. Interested? Please get in touch to discuss the role in more detail or submit your CV for immediate consideration. TPBN1_UKTJ

Do you have a Service Controller background, looking for a rapidly growing business in a highly autonomous role, who offer training and progression opportunities?. This position would suit someone with service controller experience, looking to join an expanding business in an exciting role, where ca

Security Engineer – 12–Month FTC (GBP70,000) Remote (UK). Mentoring a service desk engineer stepping into cyber security. Delivering and maintaining security across.

The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs) and business objectives. Work closely with the Service Desk, Project Managers and Acco

Provide first-line investigation and diagnosis, resolving incidents where possible in line with the SLA. We are seeking a proactive and customer-focused 1st Line IT Service Desk Engineer to join our dynamic team. Kerv is a next-generation, customer-first, digital and cloud-first provider, designed t

You’ll work closely with senior engineers who will support your technical development through troubleshooting, mentoring and project exposure. Providing high-quality, responsive support to users and documenting tickets in Jira. Experience in an IT support or service desk role.

Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system；.Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video co

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

With 108 rooms, we take pride in delivering memorable guest experiences through creativity, local knowledge, and exceptional friendly service. We value culture and teamwork, to make this workplace an enjoyable place and to provide a top-notch service to our guests. A people-person with front desk o

Front Desk Agent 28,642 per year ( 13.Accommodation Service Charge (Circa 30,000 per year) Full Time (including evenings and weekends).The Standard is one of the most culturally engaged hotels in the world.Hotels with real cultural life, an inclusive spirit and a true creative attitude.A desti