Community Support Manager
hace 4 meses
Owings Mills
Job Description Community Support Manager Location: Onsite – Maryland (PG County, Baltimore County, Baltimore City, Anne Arundel County, Montgomery County) We are seeking a skilled and motivated Portfolio Support Manager to oversee a growing portfolio of multifamily communities in Maryland. The current portfolio is 8000+ units and expanding rapidly.This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences.This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.Key Responsibilities • Oversee day-to-day operations of a residential portfolio in Maryland (PG County, Baltimore County, Baltimore City, Anne Arundel County, Montgomery County), • Conduct regular property visits to assess performance, compliance, curb appeal, and team effectiveness, • Maximize revenue for the property., • Identify operational challenges and implement creative, cost-effective solutions, • Fiscal accountability for portfolio performance including budget implementation and occupancy standards, • Assist in the creation, review and targeting of annual budgets, • Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis, • New Software integration, • Personnel Management, • Screen, hire, orient, and train new members within established company guidelines, • Assist community managers in recruiting, interviewing and training all community staff positions, • Mentor and develop on-site teams to build accountability, engagement, and performance, • Ensure policies, procedures, and resident service standards are upheld across all communities, • Document employee performance properly and take disciplinary action when necessary on as timely basis, • Promote staff harmony through support, effective leadership and positive example., • Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses)., • Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time, • Marketing/Sales, • Regularly monitor market trends and portfolio competition., • Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy., • Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy., • Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability, • Financial Management and General Administration, • Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables., • Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed., • Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,, • Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received)., • Ensure all administrative paperwork is accurate, complete and submitted in a timely manner, • Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members., • Ensure quality and expediency turns and work orders are completed both timely and accurately., • Work with Maintenance to maintain all apartment buildings and amenities., • Travel periodically office for meetings, training, etc., • OTHER ASPECTS OF THE JOB:, • Community Support Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.This job description is not an all-inclusive list of functions and tasks.Qualifications, • 5+ years of multifamily property management experience, including regional or multi-site oversight, • Experience overseeing large portfolios (2,500+ units preferred), • Demonstrated success in improving property performance and team leadership, • Strong financial experience with managing budgets and KPIs, • Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint, • Proficiency with Entrata and EliseAI preferred, • Professional certifications (CAM, CAPS, CPM) preferred, • Bi-Lingual (Spanish and English) preferredWhy Join QuestAt Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:, • Comprehensive Health Coverage – Medical, dental, and vision insurance, • Paid Time Off – 128 hours annually, • Accrued Sick Leave – 5 days per year, • 13 Paid Holidays – Plus your birthday off as your personal holiday, • 401(k) with Company Match – up to 5% employer match, • Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities, • Employee Recognition Programs – Celebrating performance and innovation at every level, • A values-driven culture that emphasizes growth, integrity, and collaborationAbout Quest Management GroupQuest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.