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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    2 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Door to Door Salesman - Commission Only Self Employed
    Door to Door Salesman - Commission Only Self Employed
    6 days ago
    Part-time
    Morden

    We are rapidly expanding our broadband sales network across England and are looking specifically for experienced Field Sales Agents to sell Fibre Broadband, VoIP and SIM Cards solutions to both residential (B2C) and business (B2B) customers. This opportunity is best suited to proven door-to-door or field sales professionals who are confident closing deals and want to maximise their earnings through a high-paying commission structure. What You’ll Do • Sell broadband, VoIP and SIM Card services to households and local businesses, • Conduct door-to-door residential and business sales visits, • Generate and close your own sales pipeline, • Manage your own territory, schedule, and performance, • Record and track sales via our CRM system Earnings & Benefits • £140 – £180 commission per package installation, • Uncapped earnings – typical agents earn £700 – £1,000+ per week, • Full flexibility – work your own hours and areas, • Ongoing support and sales infrastructure provided, • Proven field or door-to-door sales experience (Essential), • Strong closer with a track record of hitting targets, • Highly self-motivated and results-driven, • Comfortable working independently in a field environment, • Self-employed (or willing to register), • Full right to work in the UK Important Information This is a commission-only, self-employed role with no basic salary. This position is designed for experienced sales professionals who are confident in their ability to generate consistent sales and earn based on performance. Benefits: Flexitime Referral programme Application question(s): You understand that this is a Commission Based role only - you will be paid for all LIVE sales. Experience: Door to door sales: 2 years (required) Telecom/Broadband/VOIP Sales: 1 year (required)

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  • Sales Manager
    Sales Manager
    6 days ago
    £50000–£150000 yearly
    Full-time
    London

    Job Summary COMMISSION-DRIVEN BUSINESS DEVELOPMENT REPRESENTATIVE High Commission We are seeking a dynamic and strategic candidate to lead our business development and sales initiatives in London. This is a performance driven role with base salary + uncapped commission. High performers can earn $5k-$10k a month. The ideal candidate will be responsible for fostering key relationships, driving onboarding growth, and expanding our market presence through effective presentation, negotiation, and technical sales expertise. This role requires a proactive leader with excellent communication skills, professional persistence, a genuine belief in the company, a team mindset, self-motivation, and a strong understanding of B2B sales, marketing, and technology solutions. The successful candidate will play a pivotal role in shaping our company's growth trajectory, by leveraging their industry knowledge and leadership capabilities. Duties Identify and contact local service businesses (salons, clinics, fitness studios, gyms, cleaning and maintenance companies) in your assigned area. Conduct outreach via in-person visits and phone Present Xaphra clearly, focused on how it helps businesses gain clients and increase revenue. Convert interested businesses into active partners on the platform Guide businesses through the initial onboarding process and ensure they are fully set up before handing off to the development staff. Follow up consistently with leads, and maintain a structured pipeline. Build strong relationships with business owners, and become a trusted point of contact. Work closely with onboarding development team to ensure smooth activation of new clients Provide feedback on common objections, competitor positioning and market response Meet and exceed weekly and monthly onboarding targets, scripts provided as needed. Experience Proven experience in business development, sales roles or Kirby acquisition, preferably in SaaS, marketplaces, or service-based industries Demonstrated success in closing deals and meeting or exceeding targets Strong ability to prospect, qualify and convert leads independently Excellent communication and negotiating skills with the ability to articulate value propositions quickly and clearly to diverse audiences. Comfortable handling objections, and navigating competitive conversations Experience with outbound sales (in-person outreach.) Ability to build rapport quickly with business owners and decision-makers Analytical skills to interpret data insights for decision-making purposes. Highly self-motivated with results-driven mindset Strong organizational skills with the ability to manage a pipeline and follow up consistently Comfortable working in a fast-paced, early-stage environment with evolving processes Basic understanding of CRM tools, sales tracking, booking platforms etc. (Not essential; walk-through provided.) Ability to quickly understand and communicate a value proposition clearly and confidently. We value attitude, drive, ability to execute over years of experience. Job Type: Contract Benefits: Flexible schedule Work Location: On the road

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