Customer success jobs in Cambridge - Page 3Create job alerts

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

Customer Success strategy and execution across multiple European markets, manages. Head of Customer Success (UK & Europe). Customer Success, Account Management, or Operations roles.

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You are an empathetic advocate who can push back on customers when necessary to guide them toward be

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). B2B SaaS Customer Success/Account Management.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of com

Now in our 42nd year, we’re a small but busy office that prides itself on reliability, excellent customer service, and a supportive team environment. This is a varied role combining administration, customer care, and sales. You’ll be an important part of our day‑to‑day operations, helping cu

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. Are customer-obsessed and outcome-focused. Know how to balance what customers want with what’s realistic.

The ideal candidate will have a background in customer success and the ability to coach others, ensuring high-quality service delivery. A global parts-cleaning solutions leader in the UK seeks a Customer Relations Team Leader to drive retention efforts and manage a motivated team. This role emphasiz

A global financial solutions provider is seeking a Customer Success Manager in London to develop client retention strategies and foster relationships. Ideal candidates will have prior customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment.

As a Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. Lead the management of Position Green customer accounts and ensure that customers get the most out of Position Gr

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base. Actively prospect and grow existing customers recurring revenue within the cu

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the FTSE 500. Full onboarding + ongoing product and customer succe

The ideal candidate will provide technical guidance throughout the customer journey, ensuring successful platform adoption. With over 3 years of experience in customer-facing roles and strong knowledge of cloud services and security best practices, you will collaborate closely with various teams to

As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. Proven success supporting enterprise customers through complex technical deployments. Solutions Engineer, Customer Success Engineer

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

A leading SaaS provider in the UK is looking for a Senior Customer Service Manager to enhance customer satisfaction and retention. In this fully remote role, you will manage a selected group of customers, ensuring effective communication and monitoring their journey with QAD's solutions.

We are looking for a Senior Customer Success Manager to drive product adoption and ensure customers achieve their business goals, leading to strong ROI, growing NRR, and high customer satisfaction. Operating with significant autonomy, you'll navigate complex customer organizations, establish best pr

As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions. Maintain a high level of customer engagement and satisfaction with a focus on customer‑

A leading subscription platform is seeking an experienced Senior Customer Success Manager to support EMEA merchants.

The ideal candidate will have over 3 years of experience in a Customer Success role, with exceptional communication skills and a customer-focused mindset. A fast-growing AI company in Greater London is seeking an experienced Customer Success Manager.

A service-oriented company is seeking a Customer Service Advisor at their Chatham location. This role focuses on managing customer portfolios, handling inquiries and complaints, and running reports using Excel and Power BI. Candidates should possess excellent communication skills, be customer-centri

A leading glass manufacturer in Derrylin is seeking a Customer Excellence Administrator to manage day-to-day customer service tasks, ensuring timely deliveries and accurate order processing.

A leading mobile infrastructure services company in the UK seeks a Customer Success leader to enhance customer outcomes through strategic oversight and effective partner management. The role involves leading delivery excellence from concept to deployment while fostering a culture of customer advocac

A leading life-sciences organization is seeking a Customer Success Manager for a pivotal role focused on member retention and satisfaction. Ideal candidates will have experience in customer success management, particularly within the pharmaceutical and healthcare sectors. The manager will oversee re

A technology solutions provider is seeking a Customer Success Manager to nurture client relationships and drive the successful adoption of their technology solutions. The ideal candidate should have experience in customer success and construction, along with a valid UK driving license. With a focus

As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows

A leading investment technology firm in Greater London is seeking a Customer Success Manager to own the delivery of their platform.

Senior Customer Success Operations Manager. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build scalable processes that increase efficiency and create clarity across Customer Success.

A leading search technology firm in Greater London seeks candidates for a technical role focused on customer onboarding and support. Candidates should have 2–3 years in customer-facing technical roles and prior software development experience, ideally within the SaaS industry.

Want a Customer Success role with real ownership, global customers, and clear career progression? We're hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, w

This role is pivotal in driving customer success, delivery performance, and managing key financial services accounts. The ideal candidate should possess a deep understanding of Financial Capital Markets, with a proven track record in client success and account growth. A leading technology services c

A leading financial technology company is seeking a Customer Success Manager based in Greater London. You will manage relationships with enterprise customers, providing insights and support to optimize their use of products.

As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. Influence strategy and design of the customer success methodology, including implementat

Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build scalable processes that increase efficiency and create clarity across Customer Success. Customer Success Operations, Revenue Operations, or G

Experience with CRM/CSM tools, customer journey tracking, and success metrics. Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets. You will report to the Manager of Customer Success E

Senior Customer Success Manager (Advisory Focus). Customer Success, Professional Services, Advisory, Legal Operations, eDiscovery, or related sectors. We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big

A healthcare technology company is looking for a Customer Success Manager to own the customer journey, from contract signing through to implementation and expansion. The role requires building strong relationships with clients, understanding their needs, and providing exceptional customer service.

A leading cyber resilience solution provider in the UK seeks a Senior Customer Success Manager to join their Customer Experience team. The ideal candidate has experience in customer success within a SaaS environment, exceptional communication skills, and a consultative approach towards customer enga

This key role is part of the Customer Success team, reporting to the. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will be the primary contact for customers

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals. Lead

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses