Customer success jobs in Cambridge - Page 4Create job alerts

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while or

With a growing installed base of 30 active customers, we are now expanding our Customer Success team to ensure these customers achieve maximum value from our platform and continue to grow with us. Proven track record in a customer-facing role (Customer Success, Account Management, or Clinical Applic

A leading company in the quantum technology sector is expanding its European Customer Success team and looking for an experimental physicist who thrives on solving real‑world challenges in the lab. Once integrated, you’ll support them in running successful experiments, optimising performance, an

Putting the customer at the heart of everything you do, and helping them extract the maximum value from the product and service.

As the Customer Success Manager You’ll manage a portfolio of. SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (Or Cyber). If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one.

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2 About the job Job summary Discover a car

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Backed by serious investment and on a journey to optimise their customer journe

This is a good position for recent grads or experienced engineers looking to develop.Join a pioneering company at the forefront of veterinary imaging! With multiple awards for innovation and international growth, including honors from the Institute of Physics and the Financial Times, youll be part o

Customer Success Manager (SaaS / Publishing)Ashford (Hybrid 2 days in office)£40k - £45k + commissionDo you enjoy building long-term client relationship

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. B2B SaaS or services (customer success, account management, or sales).

A global financial technology firm seeks a Customer Success professional to drive client engagement and growth. You will collaborate with account managers, develop customer-specific strategies, and ensure clients utilize our platform effectively.

A leading identity security firm in Greater London is seeking a Customer Success Manager to oversee account management and customer engagement. The ideal candidate will have over 4 years of relevant experience and a strong understanding of customer-centric solutions. Responsibilities include advocat

A SaaS company in the United Kingdom is looking for a Customer Success Lead to manage key customer relationships and help shape the Customer Success function. You will own Tier 1 accounts, driving adoption and expansion while mentoring the Customer Success Managers.

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries.

With continued growth and increasing demand, the business is hiring a Customer Success & Insights Manager to sit at the intersection of product, sales and client engagement. This is called Customer Success but is actually a hybrid position combining pre-sales, product demonstration, client engagemen

A global leader in creative operations is seeking a passionate Customer Success Manager to strengthen client relationships and oversee onboarding and engagement strategies. This role involves strategic communication with key stakeholders and a commitment to driving client success using advanced XR s

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

A leading digital marketing platform is seeking a Customer Success Manager to enhance client engagement and retention for a portfolio of prominent brands. The role focuses on managing client relationships, driving revenue growth, and ensuring successful execution of marketing strategies.

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Customer Success Manager at Smartly, you'll take ownership o

A leading AI solutions provider is seeking a Customer Success Manager to join their EMEA team. The ideal candidate will have over 5 years of experience in customer success, technical fluency in AI concepts, and a passion for social impact work.

A cloud-based analytics company in Greater London is seeking a Customer Success Manager to ensure customers maximize the value from the platform. The ideal candidate will have experience in customer success or account management, possess strong analytical skills, and be proficient in SQL and data vi

Customer Success or a similar client-facing role. You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Deliver seamless onboarding experiences, ensuring clients are set up for success.

To orchestrate internal Samotics specialists’ support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Do you want to be part of a young, dynamic and innovat

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The CSM II will perform hands‑on account management activities as well as collaborate with other team members

A leading AI organization is seeking a Customer Success Manager in EMEA to support beneficial deployments for mission-driven organizations. The ideal candidate has over 5 years in customer-facing roles, a passion for AI and social impact, and strong cross-functional collaboration skills.

The Operations team are responsible for the on‑boarding and implementation of our technology across new customers, as well as ensuring on‑going success once the system is up and running on client sites. This role might suit a second jobber looking to develop the skills they have already acquired

A leading EV solutions provider is seeking a Customer Success Manager for Europe to enhance the customer journey from onboarding to value realization. Ideal candidates will have 5+ years in Customer Success within a B2B SaaS environment with a strong grasp of software configuration. The role involve

Build and execute Joint Success Plans** for every account, anchoring every engagement to the customer's strategic business outcomes and ensuring measurable ROI is documented, tracked, and communicated consistently* Lead Executive Business Reviews at C-suite level, delivering compelling value nar

The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities. Develop customer suc

Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Build and execute structured Success Plans aligned to customer KPIs. Deliver training and enablement to ensure customers achieve measurable outcomes.

A global technology company is looking for a Customer Success Manager to drive adoption and engagement with legal products. The successful candidate will onboard clients, develop tailored use cases, and ensure optimal customer satisfaction. A law degree or significant legal experience is required, a

As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. This is a job that Jill, our AI Recru

You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. Champion Agentic AI: Partner with customers to move from "dashboards" to "agents," helping them leverage ThoughtSpot Agents and LLM-based workf

The Customer Success Specialist will support a group of assigned clients across multiple industries. The Customer Success Specialist will focus on the transition from prospect to product user and will act as the first line of contact for the client. The Sales team works to grow our customer base acr

A technology-driven company in Greater London is seeking a Customer Success Manager to drive revenue growth through upselling and cross-selling. Responsibilities include managing customer relationships, feedback, and contract negotiations.

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programs. You’ll need to show proven, measurable su

A prominent tech company in Greater London is seeking a Strategic Customer Success Manager to partner with large, complex clients. Ideal candidates will have 8+ years in customer-facing roles with strong skills in business process mapping and solution design.

A software solutions provider is seeking a Strategic Customer Success Manager in London to enhance customer onboarding, retention, and growth. In this role, you'll manage customer outcomes and ensure they receive maximum value from the SaaS platform. The ideal candidate has customer-facing experienc

Some experience in a sales focused Customer Success role a plus. Collaborate with internal team closely, including peer Account Executives, Customer Success, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value during the acquisition process. Manage the sales process f

A leading data center solutions provider in Greater London is seeking a Customer Success Manager to ensure operational service excellence for strategic customers. The ideal candidate will manage customer engagements, service level agreements, and customer health while facilitating communication and

Years of SaaS Customer Success Experience. Customer Success Manager - Accounting. Support the full customer journey from onboarding to renewal and expansion.

A healthcare technology company in the UK is seeking an experienced Customer Success professional to manage client relationships and drive growth. Join a mission-driven team focused on delivering exceptional customer experiences and expanding the company's reach.

Customer Success Managers proactively ensure customers achieve outcomes and continuously use the solution effectively. You will lead a team of Customer Success Managers (CSMs), ensuring customers achieve measurable business outcomes while maximizing consumption, renewal, and expansion, and you will

Ideal candidates will have strong commercial acumen, experience in customer success roles, and the ability to interpret data-driven insights. A leading warehouse automation firm is seeking a Customer Success Manager fluent in French to ensure clients derive maximum value from the DexoryView platform

A leading technology firm in Greater London is seeking a Strategic Customer Success Manager to ensure customers realize their investment value. Responsibilities include managing a portfolio exceeding £100k in revenue, developing customer growth strategies, and fostering internal collaboration to im