Customer success jobs in Edinburgh - Page 5Crear alertas

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. You’ll act as

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

We are looking for a player coach who can be hands on with strategic / high value customers & also build out frameworks for Junior customer success executives to follow. Working with CEO to set the vision of customer success and ensuring we are meeting customer objectives & SLA’s consistently. Wha

Senior Consultant (Customer Success). The consultant partners closely with customers to understand their. The customer journey is treated as an.

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Proven experience in customer success, account management, or a related role. Familiarity with CRM software and customer success platforms is

As a Customer Success Specialist, youll be responsible for onboarding new clients, providing product training, resolving customer issues, and ensuring long-term satisfaction. Gain experience in customer success and grow your career in a fast-paced environment. Experience in customer success, support

A leading analytics company in the UK seeks a Customer Success Manager to act as a champion for customers. This is a remote-only position well-suited for professionals passionate about customer success. This role involves understanding customer goals, driving adoption, overseeing renewals, and solvi

A leading educational technology provider in the UK seeks a Head of Customer Success to lead client engagement and ensure the successful implementation of enterprise solutions.

A leading workflow orchestration platform is seeking a Manager for Customer Success to lead the EMEA Customer Success Managers. The ideal candidate has extensive experience in Customer Success management and a technical background. You will design processes and playbooks that drive customer value wh

We are looking for someone with great technical awareness, customer success and customer growth experience!. Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. In this position you will oversee the deployment of sof

You will build the Customer Success function from the ground up, design playbooks, shape customer journeys, and create the foundation for scalable growth. Represent n8n as a customer-facing leader, partnering closely with Sales, Product, and Support to ensure a seamless customer journey and long‑t

A leading cybersecurity firm in the United Kingdom seeks a Technical Account Manager to engage with clients and ensure the success of data protection initiatives. Responsibilities include onboarding customers, conducting health checks, and collaborating with sales to identify upsell opportunities. I

Proven experience in B2B customer success (1–2 years depending on company type). We’re looking for a passionate and dedicated Customer Success Manager to join our team. Your role will focus on ensuring our members achieve their goals났결 getmaximum value from our offerings, working closely wit

A leading software solutions provider in the UK is seeking a dedicated Customer Support Specialist to enhance client productivity using Microsoft Dynamics. This full-time remote role requires extensive customer engagement experience and solid knowledge of the Holiday Park sector.

Customer Success Manager with Italian (6 months FTC) page is loaded## Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RP10357

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Ou

Vacancy for Digital Preservation Specialist, Customer Success at Artefactual. Vacancy for Digital Preservation Specialist, Customer Success at Artefactual. The purpose of this position is to foster long term partnerships by helping Artefactual customers articulate and achieve their stated digital pr

If you are a highly-skilled Customer Success Manager, then get ready to join our company!. You have proven experience m anaging customer escalations, displaying sensitivity towards customers while protecting Worldline interests. You chair regular monthly service reviews, record and track actions, an

Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. In this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximiz

Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Our Customer Success team works proactively and prescriptively

A leading procurement technology firm in the UK seeks a Customer Success Manager to ensure customers successfully adopt its advanced platform. Successful candidates will have 2 to 6 years of experience in customer success, strong communication skills, and be fluent in English and German. This role i

The successful candidate will leverage their skills in customer advocacy and project management to ensure customer satisfaction and retention. A global technology company is seeking a Customer Success Manager in Northern Ireland to strengthen relationships with enterprise clients and promote softwar

A leading energy service provider seeks a Customer Success Manager to strengthen partnerships with customers and drive revenue growth. This role involves developing success plans, conducting customer satisfaction audits, and collaborating with internal teams. Ideal candidates will demonstrate a pass

Cultivate positive relationships with current customers to improve customer satisfaction, support the delivery of the account strategy to achieve required results. Substantial experience in customer success management or a related field. Demonstrated success in managing key customer relationships an

Customer Success Manager (CSM) to join us. We’re looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. Build and execute outcome focused customer success plans that track progres

A leading technology company in the UK is looking for a Customer Success Manager to build strong client relationships and ensure the effective delivery of services.

The Customer Success Manager (CSM) works in a consultative capacity with mid-market customers to understand their operational requirements and evolving business objectives. Act as a trusted advisor, ensuring a consistent and positive customer experience across the customer lifecycle. CSM & Team Lead

Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. Drive Cust

A leading digital investigation software company is seeking a Digital Customer Success Manager to enhance customer experiences through engagement strategies and data analytics. This role involves optimizing customer touchpoints, moderating community discussions, and creating tailored content for var

A fast-growing technology company in the United Kingdom is looking for an experienced Customer Success Manager to drive adoption and retention among enterprise clients. The ideal candidate will manage a portfolio of customers, ensuring they derive maximum value from the solutions provided, conductin

This role sits within our Customer Success organization and blends strategic account leadership with hands‑on technical problem solving. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Doing this enables merchants and customers to capture imme

A leading communication and broadcast company is seeking a Customer Success Manager to enhance customer satisfaction and manage key accounts effectively. Candidates should have substantial experience in customer success management and strong interpersonal skills.

At least five years of customer success experience in B2B SaaS, specifically with enterprise customers. We are currently looking for a Strategic Customer Success Manager - REMOTE. Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast-food (QSR) chain. Customer Success, Account Management, or related roles wi

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high performance, innovation, and impact, where your contribution directly shapes Appre

This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns. We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. The ideal candidate will be a

Our Customer Success Managers (CSMs) are strategic, customer-focused partners who work closely with customers to help them achieve meaningful learning outcomes through our platform. Customer-centric mindset: A strong passion for delivering exceptional customer experiences and helping customers reali

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive value

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. Candidates should have 5+ years in customer success with strong communication and analytical skills.

Own a portfolio of enterprise customers, ensuring successful onboarding, adoption, and ongoing satisfaction. Develop success plans aligned with customer objectives. Work closely with Product, Support, and Sales teams to deliver a seamless customer experience.

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Hands‑on experience with Corporate Performance Management (CPM) as a Customer Success Manager or in a customer‑facing role. Champi

We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. Collaborate internally to share customer feedback, inform product improvements, and contribute to overall customer success strategy. SaaS Customer Success, community management, or work

Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Corporate Performance Management (CPM): Hands‑on experie