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We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off. Ensure compliance with Mitie's information security procedures in all activities. Contribute to the success of the con

A leading FinTech company in Manchester is seeking an AI Solutions, Client Delivery & Customer Success Associate to work directly with customers and deliver AI-powered solutions.

In this full-time role, you will interact with customers, understand their product needs, and support account management. A textile manufacturing company in Manchester is seeking an entry-level customer service representative. Applicants should possess strong communication, organizational, and custo

Help us use technology to make a big green dent in the universe!.Kraken powers some of the most innovative global developments in energy.We’re a technology company focused on creating a smart, sustainable energy system.From optimising renewable generation, creating a more intelligent grid and enab

This remote role involves driving customer satisfaction and retention through strategic engagement and account management. A leading SaaS company is seeking a Customer Service Manager to join its team in Manchester, UK.

A health-tech company in the UK is seeking a proactive Customer Success Manager to ensure clients derive maximum value from voice technology solutions.You will manage customer accounts, drive onboarding, and advocate for client needs, aiming for product adoption and long-term loyalty.Ideal candidate

Want a Customer Success role with real ownership, global customers, and clear career progression? We’re hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions,

A fast-growing FinTech startup is seeking a Customer Success Manager to enhance the car-buying experience. In this role, you'll guide customers through their applications and increase engagement by booking appointments and resolving issues.

Drive adoption: Ensuring clients see measurable value and success. A background in Customer Success, Implementation, FinTech, or project delivery helps, but attitude, learning speed, and drive matter more than titles. AI Solutions, Client Delivery & Customer Success Associate.

The Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. The CSM is expected to interact appropriately with customer personnel at all different levels, from technical contributor

You will work close to home, measuring and installing a range of products like shutters, while focusing on delivering excellent customer service. With training for success and a supportive network, you have the opportunity to run a successful local business, managing your own schedule.

Above all, you see Customer Success for what it truly is – a strategic driver of growth, retention, and long‑term customer value. Partner closely with Customer Experience teams (Onboarding & Implementation, Support, Customer Operations) to create a seamless end‑to‑end customer journey. You��

A fast-growing SaaS company in Manchester is looking for a Customer Success Manager. This position offers the opportunity to make a significant impact on customer success. In this role, you will build strong customer relationships, guide onboarding processes, and ensure customer satisfaction by driv

About the job Amazon PPC Division Manager. You also will deal with the day-to-day issues that arise in the PPC department and ensure its effective communication with the other departments. Build robust Customer Success/Brand Manager processes to have the proactive approach to solving Brand growth.

Position: AI Solutions, Client Delivery & Customer Success Associate.K – £50K+ depending on experience.We’re working with a fast-growing.They’re helping banks, lenders, and fintechs deliver faster, smarter, more human client journeys.We’re looking for someone who loves solving problems, bui

Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory.

As a Customer Success Manager at AeroCloud, you’ll be pivotal in ensuring our customers success with our cutting‑edge airport technology solutions. We are looking for a Customer Success Manager to report to the Lead Customer Success Manager. Work closely with customers to define, monitor and rep

A leading HR technology firm is seeking a Senior Customer Success Manager in Manchester to strengthen client relationships and drive customer retention in the HR tech space.

This is Customer Success - with technical depth ↔️ That’s leverage. This isn’t traditional Customer Success either. So… Wondering What Success Looks Like?.

The role involves managing after-sales care, providing customer-facing and administration support. You'll be responsible for a high volume of outbound calls, recording interactions in CRM, and resolving issues for customers. Ideal candidates will have experience in customer service and strong organi

A leading SaaS company is seeking a Customer Service Manager to enhance customer satisfaction and retention in a fully remote role. Key responsibilities include guiding the customer journey and maintaining key customer relationships. The successful candidate will focus on use case adoption, customer

A media platform company in Manchester is seeking a Customer Success Manager to enhance client relationships and drive strategic engagement with UK media owners. The ideal candidate has over 3 years of experience in the media industry, with strong negotiation skills and the ability to translate data

A leading technology company in energy is seeking a Customer Success Engineer to enhance customer experiences and support their Residential Flex product.This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with both technical and non-techn

A leading automotive marketplace in the UK is seeking a Customer Success Manager to join their digital retailing team.

Join our dynamic team and help reshape how midsize law firms operate with innovative legal tech. A leading SaaS company in Manchester is seeking a Pre-Sales Customer Solutions Engineer to bridge technology and customer success.

A regional family brewery is seeking a Customer Services Advisor based in Stockport. Ideal candidates are customer-focused and possess strong administrative skills.

A leading AI technology company in Manchester is seeking a Customer Success Manager to enhance client relationships and ensure successful platform onboarding.

A well-established UK technology services firm is seeking a Head of Customer Success to lead their growing customer success function. Ideal candidates will have prior leadership experience in customer success or client management within MSP, SaaS, or IT services. The role involves managing a small t

The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink. This is a key position within the Technical Services team and the successful candidate will be expected to work collaboratively with Sales,

This is a key role in helping to shape the future of Enterprise customer success at Street Group. You’ll have a background in Customer Success. Ensuring feedback flows from Customer Success to the relevant business and product teams.

A leading automotive marketplace in the UK is seeking a Customer Success Manager to join their Customer Engagement team. This role focuses on helping automotive retail customers understand and leverage data insights.

Branch Manager – Scrivens Opticians & Hearing Care. A natural leader with a passion for delivering outstanding customer service will play a key role in ensuring the success of the branch while leading a dedicated team in providing expert eye and hearing care. Support and collaborate with Optometri

This role involves driving the adoption of their platform, managing customer relationships, and ensuring clients realize their investment's value. The candidate should have 3-5 years in a customer success role within the software industry, strong business acumen, and excellent communication skills.

A growing health-tech company in the UK is seeking a Customer Success Manager who will be pivotal in ensuring clients maximize value from their innovative voice technology solutions. The role includes managing customer relationships, advocating for client needs, and driving product adoption across N

A financial services company in Manchester is seeking a full-time Property Specialist to assist with real estate transactions. Ideal candidates will have strong communication and customer service skills, experience in real estate, and proficiency in sales. Join a dynamic team to drive success in the

A recognized EAP and OH provider is seeking a Retention & Customer Services Team Leader in Manchester, England. The ideal candidate will have a proven track record in customer service and account management, thriving in a fast-paced, target-led environment.

Candidates should possess a background in Customer Success and demonstrate excellent communication skills. A leading PropTech company based in Manchester is searching for a motivated Customer Success Manager.

A digital marketing firm is seeking a Head of Client Campaigns in Manchester. The ideal candidate will have extensive experience in client services and a background in managing concurrent B2B campaigns. The firm offers a competitive package, including private healthcare and wellness programs.

A leading legal technology firm in the UK is seeking a Customer Success Manager to build and maintain client relationships, ensuring client satisfaction and driving renewals. The ideal candidate will have exceptional communication skills, a customer-centric approach, and strong stakeholder managemen

Head of Operational Support (SMB) — 12-Month FTC. Reporting to the SMB Commercial Director, you will lead a cross‑functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. Proven track record i

Advocating for the Customer: Representing the customer’s voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. Proactive problem solver with a customer‑centric mindset and consultative approach. Ability to methodically manage c

Senior Customer Success Account Manager. As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews.

The CSM is expected to interact appropriately with customer personnel at all different levels, from technical contributors to C-suite executives, and leverage appropriate resources inside across QAD functions to maintain overall customer health. The Customer Service Manager (CSM) role at QAD is a cr

RTA Litigated Recovery Handler / Litigation Executive UK - Hybrid working available (role dependent) An exciting opportunity has arisen for an experienced RTA Litigated Recovery Handler / Litigation Executive to join a well-established and growing organisation. This role involves managing a high-volume caseload of litigated recovery matters, delivering robust and high-quality claims handling with a strong commercial focus on maximising recoveries within agreed timescales. You will play a key part in supporting team performance and contributing to the overall success of the business. The Role You will take ownership of your own caseload, progressing matters efficiently while providing an excellent standard of service to clients and stakeholders. Key responsibilities include: Managing a high-volume caseload of litigated RTA recovery files in line with internal procedures and best practice Ensuring the case management system is fully updated and accurately maintained at all times Using all appropriate communication methods to progress cases proactively Providing professional, timely and practical advice to clients, with regular contact and expectation management Taking a commercial and pragmatic approach to negotiations and settlement Supporting the team to achieve and exceed targets (including recoveries and lifecycles) without compromising quality Liaising effectively with sources, experts, insurers and third parties Thriving in a target-driven environment Undertaking any other reasonable tasks required by the business Experience & Knowledge Previous experience in a customer-facing or stakeholder-focused role Experience managing your own caseload of RTA litigated recovery or ULR claims, or hands-on experience supporting such matters Knowledge of liability issues, including the Road Traffic Act and Article 75 Strong negotiation and communication skills Confident working with a case management system and MS Office Excellent organisation and attention to detail A strong commitment to delivering a high-quality service What's on Offer 25 days' annual leave plus bank holidays (or day in lieu) Hybrid working model (role dependent) 2 paid volunteering days per year Matched charity giving up to £250 Health cash plan (including dental, physio and optical) Digital wellbeing tools, fitness content and health assessments Discounts and cashback on shopping and travel Life assurance (4x salary) Pension scheme Funded professional and role-related training Wellbeing support network Regular funded social events Dress for your day policy If you're an experienced RTA recovery professional looking to take the next step in a supportive, high-performing environment, I'd love to hear from you. If interested please send an updated CV to or call Chris on (phone number removed)

We're seeking a driven BMS Project Manager to join our team in the North West, leading the delivery of complex building management system projects from design to handover. This is an exciting opportunity to combine technical expertise with leadership, customer engagement, and commercial awareness. What you'll do: Prioritise health & safety, ensuring compliance and best practice across all projects Design & deliver multiple BMS projects, managing budgets, procurement, forecasting, and variations Oversee engineering design, I/O schedules, ops descriptions, control panel approvals, plant schematics, and O&M documentation Coordinate and schedule commissioning engineers Coach, mentor, and support team members to achieve project success Act as the key customer contact, attending site meetings and ensuring customer-first focus Identify and mitigate risks, problem-solve, and ensure milestones are achieved What you'll need: Strong technical knowledge of building automation, BMS, and control systems Understanding of HVAC systems and energy management Proficiency in project planning, scheduling, and budgeting Excellent communication and stakeholder management skills Commercial acumen with the ability to identify efficiencies and deliver value Knowledge of Schneider products / EcoStruxure preferred, but not essential Why join us? Alongside a competitive salary and bonus, you'll access a wide range of benefits, including: ✔ Company car/allowance ✔ Pension scheme & employee share ownership programme ✔ Holiday buy & sell programme ✔ Health & wellbeing support options ✔ Gym Flex & lifestyle discounts ✔ Global learning & development + mentoring opportunities Interview process: 2 stages (phone + office) Start date: ASAP

Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Account Management Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Account Management Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Account Management Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunitiesThe rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemesAbout the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 49643LFRR3 INDHA Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Are you a Workshop Controller looking for the next step? RRG MG / MAZDA Stockport are looking for a dynamic individual to take our workshop to the next level. The role of Workshop Manager offers the opportunity to become part of the senior management team in the Aftersales department. We are looking for someone who wants to own the department as their own. We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. If that sounds like you, keep reading. Your future starts here… The Role at a Glance: Workshop Controller Stockport Up to £45,000 OTE Plus Excellent Benefits Including Staff Car Scheme, Benefits, Manufacturer Training & Continuous Development. Reporting to the Aftersales Manager About us: From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Joining us as a Workshop Controller offers you the opportunity to develop your career with one of the world's most prestigious companies. The Workshop Controller Role: Reporting to the Aftersales Manager you will be responsible for all aspects of the workshop management. You’ll take full ownership of the department, with the autonomy to shape its day-to-day operations and implement your vision. With the full support of the management team, you’ll have the opportunity to turn your ideas into reality. You’ll join an established, high-performing team ranked in the top three nationally across two franchises. We’re looking for someone who understands the demands of a modern franchised workshop, is driven to continuously improve processes, and can enhance technicians’ daily operations while working closely with parts and front-of-house teams. You’ll lead a manufacturer-trained, highly qualified workshop within a department that values innovation and forward-thinking. We don’t believe in doing things “just because that’s how they’ve always been done” — we welcome fresh ideas that move the industry forward. About You: Previous experience running a busy workshop • Maintaining MOT compliance • Maintaining dealer standard compliance • Technical knowledge of ICE and EV vehicles would be preferable • Knowledge of diagnostic software • Knowledge of Microsoft Office Systems • Knowledge of CDK systems or similar • Basic knowledge of warranty processes preferable. The department is committed to improving while always supporting its staff on all levels. This role would suit someone looking to build their management experience with a view to progressing to higher levels of management within an Aftersales department or with a brand. Full training and support will be offered to the successful candidate that would be ongoing through their career within RRG. Interested? Apply here for a fast-track path to the Hiring Manager. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR