Head of customer service jobs in Cambridge - Page 2Create job alerts

Head of Service - Air Conditioning (AC / HVAC)Job Description Location: Ideally based near High WycombeSalary: £70K to £90K (DOE) + £6K car allowance or company car + bonus + pensionRole OverviewThe Head of Service (AC) is responsible for overseeing the delivery of air conditioning services acros

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Strategic Account Management – Service (NHS & Private Groups). This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts. Driving early-stage renewal plann

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. This is a pivotal role, within on

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Op

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Dri

Service Care Solutions are recruiting on behalf of a local authority in Suffolk for a Head of Finance to join the team on a permanent basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you

A global mobility solutions provider, based in London, is seeking a Head of Customer Success. This role includes leading and developing the Customer Success team to ensure high-quality service delivery and operational excellence. Candidates should have at least 5 years of experience in customer succ

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

As Head of Service Integrated Front Door and Emergency Duty Service, you will lead our multi-agency safeguarding hub and be the driving force behind a safe, responsive and child-centred front door. This is a pivotal moment for our Children and Young People’s Services, and we are looking for an exc

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. Define and embed the Customer Success vision, creating a culture of value and advocacy. By embra

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved childre

A local authority in Hampshire seeks a Head of Procurement on a temporary basis. The ideal candidate will have strong leadership skills, deep knowledge of UK procurement legislation, and experience in advising senior leaders.

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in partnership with NHS colleagues and other stakeholders to improve o

Managing direct reports: Service Management Lead, Head of Information Security & Risk, Head of IT Training. The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. Internal: Direc

This will include work on the financial framework (particularly around incentives and the scale of financial risks), the development of a new access and use policy, and approach to monitoring of GBR. A member of Senior Leadership Team of Rail Analysis, the role holder will be expected to help delive

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measura

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

This position offers a mix of onsite and remote work, making it an attractive opportunity for skilled professionals. This role involves managing digital transformation projects focused on customer services while ensuring compliance with regulatory requirements. A leading consultancy firm located in

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operatio

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end‑to‑end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third‑party logistics (3PL) relationships, and cust

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. This role has full responsibility for how Customer Success operates day to day

Candidates should have significant experience in customer service and knowledge of housing legislation, with strong change leadership skills essential to drive innovation and transformation in the organization. A dynamic housing association in Greater London is seeking a Head of Contact Centre to le

This role offers a fulfilling environment with a promise of professional growth and flexibility in working hours. A local government organization in Greater London is seeking a Customer Service Advisor to support residents with various enquiries, delivering compassionate assistance both in person an

A leading consultancy firm in Greater London is looking for a Head of IT Service Management to set the vision and strategy for service management. This role involves leading operational teams, managing service delivery, and ensuring high-quality IT services. Candidates should have experience in IT s

A leading fire detection firm based in Central London is seeking an experienced manager to lead the service delivery team. The role entails managing engineering staff, ensuring compliance with standards, and maintaining strong customer relationships. Candidates should have significant experience in

A leading modular space solutions provider in the United Kingdom is seeking a Head of Maintenance to lead its national maintenance function. The role involves ensuring operational excellence through effective delivery of maintenance services. This position offers the opportunity to drive continuous

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. Responsible for regional performance of operations and service delivery, including regulatory reporting. By delivering the combined power of o

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Based in the heart of London, it is a special place defined by community and service. Deep knowledge of fundraising regulations,

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. You will manage relationships with service delivery partners and focus on providing safe, compliant homes. This is a permanent, full-time role wit

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio