Trabajos head of sales en Reino Unido - Page 12

Freightserve recruitment are looking for an Operations Excellence Manager for a well-established Courier / Logistics company based in the Heathrow area. The Operational Excellence Manager is responsible for the design, compliance, and continuous improvement of the operational framework. This role focuses on continuous improvement, administration/documentation, process development and cost control to ensure operational excellence and compliance. This role also encompasses all elements of facilities maintenance, including plant and equipment. The role has organisation- wide impact through ownership of operational processes and procedures, standardisation, and compliance/governance. It supports service delivery by providing clear processes & procedures, effective onboarding, skills development, and robust documentation. Key Responsibilities • Be the Voice of Operations and the Operations Champion throughout the business alongside the Operations Manager., • Responsibility for warehouse health, procurement, KPI’s and operational performance., • Responsibility for disaster recovery planning which is regularly reviewed and tested, • Lead the operational forecasting process using the sales forecast and customer schedules to predict requirements accurately., • Monitor forecast accuracy and prepare scenarios for volume fluctuations., • Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation., • Review and enhance productivity levels throughout the UK warehouse, identifying opportunities for improvement., • Identify the most operational and cost-efficient movement across all modes of transport, • Analyse data to support smarter, faster, and more efficient decision-making., • Work alongside operational managers to drive performance against KPIs and service levels., • Develop, review, and maintain Standard Operating Procedures (SOPs), operational processes and frameworks. Operational Coordination • Oversee the flow of parcels through the facility, ensuring accuracy, compliance, and timely throughput., • Collaborate with internal departments to manage risks such as delays, capacity constraints, or client changes., • Identify operational bottlenecks/constraints and build suitable mitigation plans. Audit and Regulatory Compliance • Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards., • Support teams with any remedial actions in response to audits., • Liaise with governmental and regulatory bodies together with external consultants, to support the Head of Legal and various teams in managing their compliance aspects across the business., • Training matrix, • Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC Border Force, MOU, Trading Standards etc Customs Clearance, Civil Aviation Authority and Contractual Agreements • Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently., • Support with Civil Aviation Authority compliance requirements such as clearance checks on employees., • Support the Head of Legal in cascading key contractual requirements to relevant departments. Health and Safety Compliance: • Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant. Cost Control • Responsibility for the operations budget & operations/warehouse P&L, • Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation. Security • Develop and implement security processes and procedures. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Senior Credit Controller Location: Near Enfield / Waltham Cross Salary: Up to circa £35,000 - £40,000 (Depending on Experience) + Circa £2,500 Bonus + Benefits Working Pattern: Office Based - 5 days per week Hours: Flexible around core hours * 7:30am - 4:30pm * 8:00am - 5:00pm (standard hours) * 8:30am - 5:30pm Please check your rush hour commute before applying This is an office-based role and applicants must live within a sensible commuting distance of Waltham Cross / Enfield (Brimsdown is the nearest station nearest if using public transport), there is free on-site parking if driving. Please include your current location / postcode on your CV and ensure you check the travel before applying The Opportunity An exciting opportunity to join this market leading established, stable and growing business who are looking to recruit an experienced Credit Controller to join its supportive and motivated finance team. This is a great opportunity for someone who enjoys building strong client relationships while maintaining high standards of ledger accuracy and cash collection. The successful candidate will work closely with the Head of Finance and Sales Team, taking ownership of the credit control function within the business. The company has a loyal B2B client base, well-maintained ledgers and very low levels of bad debt, providing a strong platform for the successful candidate to develop as the business continues to expand. The Role As the sole Credit Controller, you will be responsible for managing approximately 120 customer accounts representing annual revenue of over £40 million. Your objective will be to maximise cash collection, maintain ledger accuracy and support the wider finance and sales teams with clear customer debt reporting. Key responsibilities will include: * Proactively chasing outstanding invoices via telephone, email and written correspondence * Building strong relationships with customers and resolving account queries * Reconciling customer accounts and maintaining accurate ledger records * Allocating payments and managing unallocated cash * Setting and reviewing customer credit limits within company guidelines * Processing and allocating payments * Credit vetting new account applications using credit reference agencies * Maintaining clear records of customer communication and credit processes * Liaising with the sales team regarding customer accounts and payment issues * Supporting improvements within the ERP finance system and credit processes About You Applicants must have previous credit control experience and be comfortable communicating with customers and internal stakeholders. You will be an articulate and professional communicator with the ability to resolve queries efficiently while maintaining strong working relationships. We are looking for someone who can demonstrate that they have made improvements to processes, systems or ways of working in their previous roles, and who has the ambition to continue developing both themselves and the role in line with the growth of the business. Please ensure your CV highlights this area as it is key to the role You will ideally have: * Previous Credit Control or Accounts Receivable experience * Demonstrable track record of process / systems improvements * Strong communication and negotiation skills * Excellent attention to detail and strong numerical ability * Experience reconciling customer accounts * Good working knowledge of Microsoft Office, particularly Excel * Experience working with ERP finance systems within a medium-sized business (preferred) The Package * Competitive - Depending on Experience * Company bonus (circa £2,500 annually) * 25 days holiday * Additional company benefits * Free on-site parking AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration

Head of Account Management Our Benefits • 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working overtime or extra hours. - Salary: £60k plus performance bonus - 25 days' holiday per year - Pension scheme: a company-wide contributory pension scheme. - Market-beating protection: We care about looking after our team. You will receive death-in-service insurance and access to not one but two private healthcare schemes that include health, dental, mental wellbeing support and more. - Regular social events: We’re a sociable bunch! Expect quarterly socials that range from escape rooms to sports days to arcades. - Flexible working hours: We believe that excellent performance is more important than clock-watching; therefore, we give our team the flexibility they need around their core hours. - Remote working flexibility: We currently work remotely, and we have the opportunity to meet face-to-face when necessary. Why Uniqodo? Uniqodo is a fast-growing SaaS business at the forefront of marketing technology. We are a Promotion Experience platform that helps e-commerce businesses achieve their marketing goals through promotions across different touchpoints of a customer journey. Have you ever enjoyed using a personalised voucher code online, been rewarded for your loyalty to a brand, or been given exclusive access to a sale? Those are exactly the kinds of great experiences we help our clients deliver. We do award-winning work with some of the world’s biggest and most loved brands, including Expedia, BT, EE, TUI, LG, Boots, QVC and The White Company and have won many industry awards, including Best Technology for Retail in the Performance Marketing Awards 2024. We operate a zero-discrimination workplace where we embrace everyone regardless of background. Solving challenges is how we approach everything, and we encourage positive debate to improve our platform and help our team grow personally and professionally. The Purpose of this role We are looking for a strategic Head of Account Management to lead our Customer Success team and establish a high-performing account management function. While you will initially manage our CSMs, your core mission is to bring professional account management discipline to the business. You will be responsible for ensuring long-term retention and, crucially, identifying and securing expansion opportunities within our existing enterprise client base. We need a leader who can transition the team from a reactive support mindset to a proactive, commercially-led partnership model. What You Will Do Account Management & Strategic Growth - Drive Retention and Expansion: Take full accountability for the commercial health of our client base. You will go beyond "keeping clients happy" by identifying upsell and cross-sell opportunities that align with their business goals, driving net-revenue retention. - Lead Complex Commercial Negotiations: Take the lead on high-value contract renewals and expansion discussions. You will navigate complex stakeholder environments within enterprise organisations to secure long-term commitments. - Implement Structured Account Planning: Move the team away from "fire-fighting" by creating strategic account plans for our top-tier clients. These plans will map out client objectives and define a clear path for Uniqodo to deliver ongoing value. - Oversee QBR Excellence: Standardise the Quarterly Business Review (QBR) process. A "good" QBR will demonstrate clear ROI, share industry benchmarks, and move the conversation from tactical support to strategic partnership. Leadership & Team Excellence 1. Manage and Mentor the CSM Team: Provide direct leadership to the Customer Success Managers, coaching them to develop a more commercial "ear" for opportunities while maintaining excellent service delivery. 2. Ensure Delivery Excellence: Monitor customer health scores and platform usage data to identify risks early. You will ensure the team is proactive in resolving issues before they impact the commercial relationship. Operational Efficiency & Automation - Drive Scalable Efficiency: You will constantly look for ways to automate repetitive tasks within the account management lifecycle. "Good" looks like a team that can manage a growing book of business through better tooling rather than just adding more people. - Leverage AI and Modern Tooling: Identify and implement AI-driven tools to assist with client reporting, sentiment analysis, or meeting summaries. You will be expected to lead the charge on how we utilise AI to make the team ten times more effective. - Optimise the Tech Stack: Review and refine how we use HubSpot and other CS tools. You will ensure that data flows seamlessly so that the team spends their time on high-value strategy, not manual admin. Cross-Functional Collaboration - Inform Product Strategy: Act as a critical feedback loop, translating client requirements and market trends into actionable insights for the Product team to ensure our roadmap stays ahead of the competition. - Collaborate with Marketing: Partner with the marketing team to turn client success stories into powerful case studies and sales enablement tools that demonstrate our impact on enterprise brands. - Market Intelligence: Keep a pulse on the industry, translating competitor movements and market shifts into commercial strategies that protect and grow our market share. About You Required Skills and Experience - Senior SaaS Account Management: Extensive experience in a senior account management or customer success leadership role, specifically within a B2B SaaS environment. - Enterprise Expertise: A proven track record of managing and growing large-scale enterprise accounts, ideally within the retail, travel, or marketing technology sectors. - Leadership & Coaching: Experience managing and developing teams, with a specific ability to transition teams toward commercial and growth-oriented goals. - Commercial Gravitas: You are comfortable leading high-stakes commercial conversations, including renewals, contract negotiations, and identifying expansion revenue. - Operational Discipline: You are highly organised and process-driven; you have experience using CRMs (like HubSpot) to manage pipelines and report on performance. - Consultative Discovery: You possess a "discovery-first" mindset, using deep questioning to uncover client needs and business pain points. - Automation & AI Enthusiast: You have a proven track record of (or a deep passion for) using automation and AI tools to create efficiencies. You don't view headcount as the primary solution to capacity problems. Bonus Skills - Scale-up Experience: Experience working in a high-growth environment where you have helped build or refine structure as the company evolves. - Technical Curiosity: A natural inclination to understand "how it works," allowing you to translate technical features into value-driven benefits for non-technical stakeholders. - Functional Design: Experience in designing and splitting out Customer Success and Account Management functions within a growing business. Assessment Process Successful applicants will be invited to participate in the following interview process: 1. Initial video screening 2. Remote Interview 3. Face to face Workshop