Head of Operations
hace 6 días
Edinburgh
• Job Title: Head of Operations, • Location: Royal Botanical Garden Edinburgh, 20A Inverleith Row, Edinburgh, EH3 5NZ, • £competitive Salary + Bonus + Flexible benefits fund, • 40 Hours / 5 over 7days Job Introduction We seek an experienced and dynamic Head of Operations for the Royal Botanic Garden, Edinburgh, a flagship venue within our Heritage Portfolio sites. This pivotal role will drive operational excellence, strengthen client relationships, and deliver outstanding visitor and customer experiences across all catering and events services. The successful candidate will lead, develop, and manage the catering operations team, ensuring the highest quality, safety, and innovation standards while delivering commercial success. This position requires a proactive approach to continuous improvement, financial management, and a commitment to creating a safe, welcoming environment where excellence is the standard. Heritage Portfolio was founded in Edinburgh in 2002, and since then, we have built a reputation for delivering exceptional catering and event services across some of Britain’s most iconic venues. Our focus on quality, creativity, and client satisfaction has earned us a loyal client base and a reputation for excellence in the industry. Our guiding principle is building a business to be proud of, and as we expand our reach within bespoke events and visitor experiences, we remain committed to providing remarkable experiences that go beyond excellent food, creating memorable moments for every guest. What You'll Do: Team Leadership and Development • Provide operational support and ensure the effective delivery of services as directed by leadership. What you bring: • Experience managing a team in the events industry, • Strong commercial background with responsibility for managing a complex venue P and L, • A passionate interest in the catering industry, knowledge of current trends and interest in the hospitality world, • Demonstrable experience in a high volume hospitality and retail catering environment, • A competent communicator and ability to present to colleagues, peers, and clients, • Evidence of being organised and possess excellent planning skills, • Ability to competently use Microsoft Word, Excel, PowerPoint, and Email, • Proven record of managing a team encompassing operations, culinary, coordination, and finance, • Experience and understanding of event costings and design of events, • Staff training experience or qualification, • Experience in assisting to create a sales and marketing plan, • Capability to identify and highlight revenue maximising opportunities, • Ability to produce accurate work to tight deadlines under pressure, • First aid and personal alcohol licence qualifications, • High degree of dependability and self reliance