As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
The Regional Sales Director EMEA will be responsible for leading sales activities and a managing and growing a dynamic GTM Team. Regional Sales Director EMEA - IT Infrastructure and Managed Services. An Executive leadership role to deliver sales growth and business value through an effective GTM ...
Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer / D2C / B2C digital sales environment. With a commitment to excellence and a passion for driving...
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As a brand they are super passionate about great food, fantastic service, and providing amazing experiences for their guests! The Director of Sales will be responsible for leading the sales team, helping plan the sales strategy, as well as meaning your own portfolio of venues and clients. Directo...
The organisation have been embarking on an ongoing transformation journey, which includes the integration into one service organisation as part of this, are looking for an experienced and influential MedTech Sales Director to join them in a Regional Head position for North Europe. We are looking ...
Workspend is expanding sales teams rapidly and we are looking for a Director of Sales who will be responsible driving sales with Enterprise customers globally across UK and other EU countries. Workspend was formed in 2012 and since then has been one of the fastest growing MSP's offering next gene...
The Sales Director will be responsible for managing sales operations, providing excellent customer service, leading a team, and driving business development for the B2B Market in the UK region. This is a full-time remote role for a Sales Director – UK at Good For Me. Sales and Business Developmen...
The Regional Partner Ecosystem Sales Director will play a critical role in identifying and securing new business opportunities, building and maintaining relationships with key stakeholders, and achieving sales targets within the designated region. We are looking for a highly motivated and experie...
Proficient in Microsoft Office (PowerPoint, Excel, Word) and Outlook, with advanced Excel skills preferred. Exciting Opportunity: Sales Director. We are offering a dynamic role for a Business Development Director to join a leading global commercial real estate services firm. Possess a deep unders...
Job Role: Sales Director – Insurance & Automotive. We now have an exciting opportunity for an experienced Sales Director to join our Established Insurance & Automotive team. Lead the company’s sales efforts in the development of an extensive pipeline of major corporate opportunities within the. S...
Exciting Opportunity: Sales Director. Direct and govern sales activities throughout the sales process, from qualification to negotiation. We are offering a dynamic role for a Business Development Director to join a leading global commercial real estate services firm. As the Business Development D...
Director of Sales to join their team to drive and significantly increase revenues across all departments of two newly opened hotels in a popular Devon, Seaside location. As Director of Sales, you will have experience in the hospitality & leisure market, ideally from a branded hotel background fro...
One of the largest players in the language services space, with offices throughout the US, Europe and the UK, is looking for a new Sales Director to oversee the company's Legal Division. Your role will be to take over an experienced team of New Business Development and Account Managers and develo...
Sales Director | Supply Chain & Logistics SaaS | Remote ↗️. Burns Sheehan are partnered with a leader in the supply chain and logistics industry that are on the lookout for a Sales Director to join the team and play an integral role in their scale-up journey. Opportunity to scale a sales function...
Ideally you have already had pre sales or sales experience in financial reporting and have studied for some financial or accounting qualifications. Enterprise Account Director - TaxTech. Client Director role to manage a small portfolio of large, enterprise level corporate accounts for this SaaS f...
Coaching/driving your team/getting close to deals and the salespeople - this would suit a Sales Leader who loves the execution part of the process. High profile Sales Leadership role in a genuine market leading scale-up SaaS Vendor. A key leadership position you are responsible for the execution ...
This is a full-time remote role for a Director of Sales and Business Development. The Director will be responsible for leading the sales team, managing sales operations, ensuring exceptional customer service, and driving business development efforts. Strong knowledge of sales operations and custo...
As a hunter Strategic Sales Director specialising in the digital content vertical, your primary responsibility will be to drive revenue growth by acquiring new clients and expanding market presence within the digital content industry. Understand the unique needs and challenges of prospective clie...
Sales Director – Hybrid London based. Are you a highly accomplished Sales Director within the Insurance industry, known for exceeding goals, and accelerating revenue growth?. In addition, you’ll have a strong support team comprised of highly experienced sales and marketing professionals, to aid t...
An exciting opportunity exists to join a market leading and innovative British manufacturer of technology products for the music performance and live production market, in the role of Director of Sales. Previous experience working with structured business systems is essential, and you will be abl...
The Sales Account Director position with this industry leader is known for its commitment to delivering engaging, non-intrusive ad experiences to millions of users worldwide across multiple devices and offering a full-funnel approach to engaging with the right audience in the right environment. A...
We are looking for a Director of Alliance Sales for the business in EMEA/UK- with significant experience generating new enterprise business through alliances and channels partners and growing the partner ecosystem globally. With overall responsibility for our partner go-to-market strategy, joint ...
We are now looking for a Head of Sales to join our team in Middlesborough on a full-time, permanent basis. The Benefits - A salary of £79,000 per annum- Company bonus scheme- Super bonus for team ...