Client Service Coordinator
5 days ago
Manchester
Your new company \nHays are recruiting for a permanent Office Coordinator/Receptionist. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. The Client Services Coordinator plays a key role in delivering a first-class client experience across reception, meeting rooms, and events spaces. The role supports the smooth day-to-day operation of client-facing services, ensuring meeting and event spaces are professionally set up, well managed, and supported with high-quality service, technology, and hospitality.\nYour new role \n\nCoordinate and manage all internal and client meeting room setups, including furniture layouts, technology, catering, and equipment.\nAct as the main point of contact for key meetings and events, providing expert support from planning through to delivery.\nMeet and greet clients, delivering a professional, welcoming, and service-focused experience both in person and virtually.\nProvide a concierge-style service, including arranging taxis, offering local recommendations, and responding to ad-hoc client requests.\nSupport users with in-room audio-visual and presentation technology, including video conferencing, data projection, sound systems, and Microsoft Office tools.\nAssist with presentation preparation, including PowerPoint editing (graphics, sound, and video).\nTroubleshoot AV issues using structured problem-solving methods and escalate faults where required.\nProvide Wi-Fi and printing support to internal users and external guests.\nCoordinate meeting and event support from initial booking to completion, managing incoming calls and email requests.\nLiaise closely with technology, catering, facilities, and maintenance teams to ensure seamless service delivery.\nSupport business development and events teams with the planning and organisation of events.\nMaintain accurate records, including statistical reporting, charge reconciliation, and invoicing where required.\nEnsure meeting rooms and collaboration spaces are fully stocked with stationery, peripherals, and user guides.\nMonitor housekeeping standards and ensure all client-facing areas remain tidy and presentable at all times.\nSupport the management of space and resources to maximise utilisation.\nAssist with the coordination of packages, deliveries, and other facilities-related requests.\nManage workload proactively, balancing deadlines and time-critical tasks in a fast-paced environment.\nHandle conflicting demands for space and resources, resolving issues professionally and effectively.\nComply with all relevant policies, procedures, health and safety requirements, and emergency protocols.\nUndertake additional duties as reasonably required to support workplace operations.What you'll need to succeed \n\nPrevious experience in a reception, meeting services, or client services role within a corporate or professional environment is essential.\nExperience using a meeting room booking or hospitality management system.\nStrong IT skills, including Microsoft Office, Outlook, and contemporary audio-visual platforms.\nClient-focused with a genuine passion for service excellence.\nProactive, flexible, and highly motivated.\nProfessional, discreet, and comfortable handling confidential information.\nDetail-oriented with a positive, can-do attitude.\nReliable, adaptable, and committed to maintaining high standards.\nA collaborative team player who can also work on their own initiative.What you'll get in return \nThis role is for an excellent Manchester city centre-based business, paying £25,000. \nWhat you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)