Service desk jobs in London - Page 4Create job alerts

Our client is seeking a customer-focused Service Desk Analyst to play a key role at the frontline of their IT support function. Log and manage support calls using service desk tools and ITIL-aligned processes, consistently working towards high customer satisfaction, first-call resolution, and wider

In the role of Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our London Office of 200 people and providing remote support to offices of another 400 users. Bionic is a tech-enabled business switching service. By combining smart technology with world class human service, we hel

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

Mentor and support Service Desk Engineers in day‑to‑day operations. Monitor call statistics and SLAs to ensure service excellence. ServiceNow) Proven ability to work independently and solve problems effectively.

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and r

We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. Support desk setups for new starters, moves and organisational changes. Broad IT skills, including end-user support of Windows Server/D

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platfor

Line IT Service Desk Engineers.

The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. Service Desk Team Lead - Professional Services - £50k - £60k - London. Minimum of 5 years' experience in an IT sup

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

A local NHS Trust is seeking a full-time Receptionist/Admin Support based at The Loft, Nuneaton.This role involves front-of-house duties such as greeting patients, providing administrative support, and managing general inquiries.The ideal candidate should have a good general education, experience wi

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

A leading IT services provider is offering a University Placement Year for a Service Desk Analyst starting in Summer 2026. This role involves providing first-line IT support, delivering excellent customer service, and managing client requests.

A leading provider in the plastic products industry is seeking a Service Desk Analyst to join their Health and Care team, providing first-line support to GP Electronic Record customers.

Providing user support via a ticketing system (Topdesk, moving to Jira Service Management) across a range of applications including Microsoft 365, Salesforce, and JD Edwards.

We are looking for a Senior Service Desk Analyst with a wealth of experience to be the first escalation point when it comes to Technical Support. The Service Desk Lead will bring to the team great technical knowledge and understanding to provide strong support with a number of hardware and software

A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations.

A leading software company is seeking a dedicated Service Desk Analyst to support their GP Electronic Record customers. This role involves providing exemplary customer service, troubleshooting issues, and maintaining service levels.

As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. Information Technology Services. Customer‑focused mindset with a passion for delivering high‑quality service to internal stakeholders.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

At Ascot Lloyd an IT Service Desk Analyst is the first point of contact for our business users regarding IT matters and plays a crucial role in the department, providing the first and second line of technical support and service, ensuring users’ technical issues are resolved promptly and effective

Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers. Senior IT Service Desk Analyst. You’ll be an integral part of the global Service Desk te

As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Service Desk Analyst vacancy in Gloucestershire (279DM). Are you a problem‑

Service Desk Analyst – 1st / 2nd Line Support. This is a great role for someone who enjoys being the first point of contact, thrives in a busy service desk environment, and genuinely cares about delivering a great user experience. Logging, prioritising and resolving incidents and service requests.

A national solutions provider in the UK is seeking a Hire Desk Controller to join their expanding team in Tring, HP23. The ideal candidate will have strong communication skills, experience in customer service, and the ability to prioritize tasks.

IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. Experience working on a Service Desk / management and prioritization of ticket queues. Responsibilities include logging of tickets and managing thro

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Be sure to include a tailored CV and cover letter that highlights your relevant experience in IT support, customer service, and service desk operations. Experience working in a Servi

Previous experience in a technical service desk in an outsourced environment where service levels applied desirable. The role holder will triage contacts made to the Service Desk, providing support and technical assistance to users across a range of technologies. Focusing on the customer experience

Provide Service Management guidance and support to the Service Desk team. Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. The role reports into the Head of Service Management and will be responsible for overseeing the Service

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effect

Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world�

A financial services company is seeking an IT Service Desk Analyst to serve as the first point of contact for IT support. This hybrid position includes travel to key sites across the UK, offering a dynamic work environment focused on service delivery.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Address and resolve non‑major incidents and service requests, logging all activity in ServiceNow. Good experience in a Service Desk or similar IT support environment.

Previous experience in a helpdesk, service desk, or administration role. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. IT Services and IT Consulting, IT System Operations and M

A local governmental body in Greater London is seeking an IT Service Desk Analyst to provide exceptional IT support. The ideal candidate will have proven IT service desk experience, strong problem-solving skills, and familiarity with ITIL principles and Microsoft 365.

Service air conditioning (AC) and fan coil units (FCU), among other tasks.

A leading insurance firm in London seeks a Service Desk Manager to oversee the Service Desk function and lead a 3rd party team. This position offers the opportunity to shape the Service Desk's future while collaborating with cross-functional teams. The ideal candidate should have a strong Service Ma

We are looking for a First Line Engineer to join our London based Service Desk Team, and play a key role in the delivery of a brilliant service and first class technical support across our growing client base. The Service Desk Team is a core team within the business – it’s the first point of con

Experience with ITSM / Ticketing systems such as BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk. Provide onsite Tier 2 service desk support as part of a 24/7 operation for an international law firm. Experience as a Service Desk Analyst or Technical Support, with onsite support experience and e

A dynamic IT support firm in the East Midlands is seeking an experienced IT Supervisor to manage their service desk and support operations. The role includes leading a dedicated team, overseeing daily operations, and providing expert support for various IT services.

We are seeking a proactive, customer-focused and dedicated Deputy Shift Leader Service Desk Support Engineer to support the Shift Leader in overseeing the daily operations of our Service Desk providing 24/7/365 support for end users. Assist the Shift Leader in managing and coordinating the activitie

You will be providing predominantly second line technical support on an IT Service Desk to end-users, as well as supporting IT operations. Experience with a Service Desk ticketing systems, specifically Freshworks. Steamship Insurance Management Services Ltd is committed to providing a great service

A health and social care charity is seeking an IT Service Desk Team Lead to oversee daily operations and ensure outstanding technical support. The role involves managing a team of Service Desk Analysts and requiring strong ITIL knowledge, leadership skills, and a customer-focused approach. Applicant

Proven track record managing Service Desk or Endpoint teams in a remote‑first, global environment. Lead day‑to‑day IT operations for Service Desk and Endpoint management. You’ll oversee the entire endpoint environment, IT service management, and user support experience, ensuring that every S

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.

A leading technology service provider in the United Kingdom seeks a Senior Service Desk Engineer. This critical role demands providing exceptional service desk support to clients across various platforms. This position offers a chance to enhance customer satisfaction and improve service delivery sta