Senior Team Lead
hace 22 horas
Milwaukee
Senior Team Lead Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle. With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams. Position Overview: • Are you an experienced inside sales professional? Are you comfortable leading by example? Can you coach a team to support high volume daily activity? If you answered yes to any of these questions, you might be interested in becoming a Senior Team Lead with Harte Hanks!, • A Senior Lead is an individual contributor role, actively selling our client’s products/services while setting the tone for the rest of the team. In this role, you will help train and coach the team, while also supporting the Customer Success Manager in client engagement. Key Responsibilities: Sales • Align a prospect’s, pains, challenges, needs, and/or interests to client offerings, • Overcome objections and redirect conversations to desired outcomes, • Schedule appointments or other measurable outcomes based on client-specific criteria, • Apply the most recent product information and messaging to sales activities and assist others in doing so, • Coach and develop BDR team’s sales acumen Operations Management • Create and maintain weekly team schedules, adjustments and requests, • Create and update SOPs to document processes for BDRs to follow and ensure they are adhering to them, • Reach qualitative and quantitative team and individual targets per program requirements, • Complete and document quality audit of services provided by team members against set measurements, by listening and assessing agent calls, documenting scorecard results, as well as assessing CRM updates and written communications with patients, • Maintain & report accurate, organized, complete, up-to-date, and relevant employee data Process Improvement & Issue Resolution • Collect, analyze, and formally present team insights, messaging or process improvements to CSM, Account Manager, and client, • Recommend improvements to training, SOPs, process, based on call success data while complying with current SOPs, • Troubleshoot and/or escalate technical problems in a timely manner and communicate gaps in tech processes and documentation Leadership & Performance Management • Provide weekly Coaching to team members, including QA related learnings and best practices in accordance with QA measurements and other KPI measurements, • Participate in new hire and continuing education training for team members, • Empower others to solve their own problems by providing just enough support so others retain ownership of the choices, methods, and outcomes, • Guide others through all the change management stages, • Take initiative to understand, work toward, and guide others toward team vision, • Behave in accordance with company mission, vision and values and contribute positively to the culture by doing what you say you will and inspiring authenticity, openness, confidence, reflection, trust, creative thinking, and collaboration, • Provide updates to key internal and client stakeholders on performance, trends and recommendations to improve performance. What you Bring: • Excellent communication skills such as questioning, engagement techniques, and explanations, • Exemplary communication skills both written and verbal, • Experience with sales channels including phone, chat, email, and social media, • The ability to comply with company policies, procedures, and systems of governance including maintaining accurate CRM records, • Understanding of colleague’s roles and responsibilities, • A desire to develop professional relationships across the business, • Ability to lead and develop team members, • Experience delivering presentations, observations and insights to various internal and client stakeholders Requirements: • Professionalism and integrity throughout all interactions with employees, customers, and clients, • Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA, • Minimum 2 years of Inside Sales Experience, • Minimum 1-2 years of experience leading a sales team, • Experience with Salesforce or other CRM systems, • Experience with Salesloft, Outreach, or other Sales Enablement Tools, • Microsoft Office Suite proficiency (Outlook, Excel, Word, PPT), • Creative thinking mindset strongly preferred. Ability to innovate when faced with adversity, • Knowledge of different learning styles and behavioral motivation techniques, • Experience in using social media/ social selling for prospecting and lead generation., • Bachelor’s Degree, or an equivalent combination of years of experience, • Experience in B2B consultative selling of SaaS Measurements of Success: Senior Team Leads are held to but not limited to metrics such as: • Team Performance and Attrition, • Time Management, • Training Success, • Creating SMART goals for self and team members, • Approachability and Initiative, • SOP adherence from team members., • Proactively identifying challenges and providing recommendations to resolve these issues What We Offer • Access to industry-leading onboarding and training programs, powered by CVI, featuring science-backed methodologies, proven messaging frameworks, and enablement solutions tailored for modern B2B sales professionals., • Exposure to modern outbound sales strategies, tools, and best practices used by top-performing SDR teams., • Ongoing leadership investment in your growth, success, and career progression through mentorship, coaching, and hands-on support., • Robust career development and progression opportunities within a complex, multi-division organization, empowering individuals to expand their expertise and pursue diverse career pathways across Sales, Marketing, Customer Experience, Fulfilment, Logistics, and other key functions., • Group Health and Wellness (Medical, Dental, and Vision), • Health Savings Account (HSA), • Educational Assistance, • Voluntary plans, including critical illness, accident, and hospitalization., • 401k plan with Company Match and Roth contributions | Immediate vesting, • Pet insurance, employee discounts, and additional benefits, • Multiple sales training development courses provided by CVI Equal Opportunity Employer/M/F/H/V
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