Assistant General Manager
23 days ago
Washington
Job DescriptionDescription: Job Title: Assistant General Manager Concept/Property - minibar|barmini Reports To: General Manager Department: Operations Employment Type: Salaried, Exempt About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift. Key Responsibilities Operational Leadership • Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events)., • Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements., • Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment., • Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives., • Support local marketing activations, community outreach, and guest recovery that builds loyalty., • Support P&L management with the GM: weekly tracking, forecasting, and variance analysis., • Optimize labor through smart scheduling, productivity targets, and in-shift deployment., • Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains., • Deliver ongoing training and coaching (service, systems, compliance, product knowledge)., • Conduct performance check-ins, document feedback, and support progressive discipline when needed., • Be highly visible on the floor; model anticipatory hospitality and effective table touches., • Resolve guest issues promptly with empathy and sound judgment; follow through on recovery., • Uphold and protect the restaurant’s Michelin distinction, ensuring service is consistently inspection-ready and executed with precision and discipline., • Lead front-of-house teams to deliver refined, technically exact service that reflects two-star standards and the chef’s vision., • Partner with culinary leadership to ensure seamless FOH/BOH alignment, menu fluency, and cohesive guest storytelling., • Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution., • 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred., • Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance., • Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace., • Proven ability to coach, give feedback, and develop supervisors and hourly talent., • Excellent communication, professionalism, and conflict-resolution skills., • DOH/Health & Safety, alcohol service, and labor compliance familiarity., • Wine/spirits and culinary knowledge to support menu guidance and sales., • Flexibility to work nights, weekends, and holidays. Working Conditions & Physical Requirements • Stand and walk for extended periods (up to 8 hours)., • Lift/push/pull up to 30 lbs. occasionally., • Frequent reaching, bending, listening, and visual acuity in a fast-paced environment., • Exposure to hot/cold environments and cleaning chemicals per safety standards. In Return, We Offer You • Competitive compensation and performance-based bonus opportunities, • Comprehensive health & wellness benefits, • Retirement savings plans, • Employee dining discounts, • Growth in a values-driven, award-winning hospitality group Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.