West Palm Beach
Job Description We are looking for an experienced Workplace Services Supervisor to oversee workplace services and ensure a seamless experience for clients, visitors, and employees. This position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and excels in leadership, hospitality, and operational management. As a Contract to permanent role, this opportunity combines immediate impact with long-term potential. Responsibilities: • Lead the delivery of detail-oriented and hospitality-driven experiences for all visitors, employees, and callers., • Manage visitor check-in, badging, and office orientation processes to ensure smooth arrival procedures., • Supervise daily reception operations, including lobby management, meeting coordination, and conference room scheduling., • Partner with Facilities, Security, and Workplace teams to maintain a safe and efficient environment., • Provide clear direction and oversight to reception staff, setting expectations for service delivery and accountability., • Monitor compliance with security, privacy, and operational protocols to uphold industry standards., • Compile and deliver accurate reporting on service metrics, operational performance, and trends., • Identify opportunities to improve processes, streamline workflows, and enhance overall service delivery., • Ensure adherence to all safety, security, and compliance requirements., • Act as an escalation point for complex or sensitive situations, ensuring timely and appropriate resolution., • A minimum of 3-5 years of supervisory experience in hospitality, customer service, or workplace services., • Proven leadership skills with the ability to coach and develop team members effectively., • Strong administrative capabilities, including managing office supplies and maintaining organized systems., • Experience in receptionist duties and front-of-house operations., • Excellent communication and interpersonal skills to foster a collaborative team environment., • Ability to manage schedules, coordinate staffing coverage, and ensure operational continuity., • Familiarity with safety, security, and compliance protocols in the workplace., • Demonstrated ability to identify and implement process improvements for operational excellence.