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We’re looking for an Emissions Performance Manager to join Thames Water permanently.The Emissions Performance Manager will guide and lead bioaerosols and odour performance across our wastewater and sludge treatment sites.You’ll ensure compliance with Odour Management Plans (OMPs) and regulatory requirements, while driving continuous improvement to minimise environmental impact and community disruption.What will you be doing as an Emissions Performance Manager? • Lead the bioaerosols monitoring programme and oversee odour management across sites, • Develop, implement, and review Odour Management Plans and control strategies, • Analyse complaints and performance data to drive operational improvements, • Conduct audits and ensure actions from inspections and asset reports are delivered, • Oversee odour KPIs, reporting, and associated budgets, • Manage odour-related incidents and ensure effective resolution and compliance, • Work with regulators, local communities, and internal teams, and chair the Odour Steering Group, • Improve data, systems, and training to enhance odour performance managementTo thrive in this role, the essential criteria you’ll need are:, • Proven operational management experience in wastewater, sludge treatment, or a similar environmental services field., • Strong understanding of odour control processes, odour management planning, and environmental compliance requirements., • Experience in auditing, performance monitoring, and continuous improvement initiatives., • Excellent data analysis and reporting skills, with the ability to translate findings into actionable strategies., • Strong stakeholder engagement skills, including the ability to communicate effectively with regulators, communities, and internal teams., • Budget management experience.What’s in it for you?, • Offering a salary up to £60,000 per annum, depending on skills and experience., • Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)., • Generous Pension Scheme through AON., • Benefits on Tap, access to discounts, cashback and instant vouchers., • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid., • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay., • Ongoing performance development reviews to help you be your best and identify growth opportunities., • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing., • Performance-related pay plan directly linked to the company's performance measures and targets. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)Who are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Sports Massage / Soft Tissue Therapist (Self-Employed, Part-Time) 🟦 About the Role Openhealth Clinic is seeking a skilled and motivated Sports Massage Therapist to join our established, multi-disciplinary musculoskeletal clinic on a self-employed, part-time basis (8–15 hours per week). This is an excellent opportunity to work within a busy, clinically-led environment, alongside experienced osteopaths, and to become part of a practice with strong referral pathways and a reputation for high-quality patient care. 🟦 About Openhealth Clinic Openhealth Clinic is a well-established MSK clinic with over 15 years of experience in delivering evidence-based care. We work with a broad patient demographic ranging from everyday musculoskeletal complaints to high-performance and sporting clients. You will be working closely with a team led by an osteopath with extensive experience treating elite athletes, including involvement in Formula One and professional sport. 🟦 What We Offer • 💷 Excellent earning potential: equivalent to £40–£50 per hour, • 📅 Flexible part-time hours (8–15 hours per week), • 👥 Established patient base with internal referrals, • 🧠 Opportunity to work within a clinical MSK setting, not just a gym environment, • 📈 Scope to build your own client list within the clinic, • 🤝 Supportive, professional team environment 🟦 The Ideal Candidate We are looking for someone who: • Is qualified to Level 4 or above in Sports Massage / Soft Tissue Therapy, • Ideally holds Level 5 (ISRM or equivalent) or is working towards it, • Has a strong interest in musculoskeletal health and rehabilitation, • Is confident working both independently and as part of a team, • Demonstrates excellent communication and patient care skills, • Is reliable, professional, and motivated to grow within a clinical environment 🟦 Desirable (but not essential) • Experience working in a clinical or multi-disciplinary setting, • Additional training in rehabilitation, movement, or injury management, • Experience with sporting populations 🟦 Location Openhealth Clinic – Ascot 🟦 How to Apply Please send your CV and a short covering note outlining your experience and interest in the role to: This role would suit a therapist looking to develop their career within a respected MSK clinic, with the opportunity to work alongside experienced practitioners and manage a varied and rewarding caseload.

Windlesham £30,000 About the Role We’re looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You’ll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction. Key Responsibilities • Act as a point of contact for client accounts, • Support communication between clients and internal teams, • Handle enquiries, issues, and service requests promptly, • Assist with resolving complaints and improving processes, • Manage helpdesks, client portals, and raise purchase orders, • Support reporting, KPI tracking, and client reviews, • Work closely with colleagues to ensure client requirements are met About You • Strong client service and communication skills, • Organised with the ability to manage multiple tasks, • Proactive and solutions-focused, • Confident working independently and as part of a team, • Experience with Microsoft Office and CRM systems

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? * Basic Salary of up to £33,000 (D.O.E) * Mileage * Yearly bonus incentives * Access to an online discounts portal, employee assistance program & much more! What are we looking for? * Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. * Strong communication and interpersonal skills, with a customer-first approach. * Understanding of social housing projects * Experience working in occupied social housing environments. Key Responsibilities: * Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works * Conduct pre-start visits to explain the scope of works and answer resident queries. * Manage complaints and resolve issues sensitively and professionally * Organise and attend resid...

Traffic Management Officer RJS Contractors are based in Farnborough Hampshire, we specialize in all aspects of groundworks, civils, drainage, building maintenance and Traffic Management. We are looking for an experienced traffic Management Officer to join our busy team and build the TM division alongside the Groundworks. To be successful in this role we are looking for someone who has a full, clean UK driving license. The right candidate will be confident in the role and working alone, must be able to work on their own and as part of the team, be able to manage their time efficiently and complete jobs within specified time frames. Full Traffic Management Officer job description * Drafting and processing of all Permits, TMO’s, TTRO’s, Notices and all matters relating to planning, highway, parking, car park notices and traffic regulations. * Drafting and processing all emergency and temporary traffic orders, including estimating, and recording all associated costs. Liaising with the finance team to issue invoices and ensuring payments are received from clients. * Set up and maintain progress report files on all notices and orders the require processing and which are being processed. * Answer any queries and complaints. * Oversee new enquiries. * Pricing all TM requirements. * Meeting clients, council, highways when the requirement is needed. * Oversee live TM projects. * Using Joblogic and any other systems t...

We are looking for experienced remediation and Complaint Handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. As a Complaint Handler, you will be: Investigating complaints related to motor finance agreements and commission arrangements. Logging and updating systems relating to customer complaints. Drafting and issuing final response decision letters. What we’re looking for in a Complaint Handler: Financial services industry experience, including previous complaints or remediation activities. Experience in writing final response letters and updating client systems. A commitment to a longer-term project, with likely extensions for successful candidates into 2027. Ability to commute to Bracknell for onsite working. This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves being onsite for the first week for initial training, followed by 3 days a week onsite thereafter. In return, you will receive a salary of £165 per day, via an umbrella company. To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV. Candidate Source Ltd is an advertising agency. Once you ha...

About the Venue Rhubarb Hospitality Collection is the exclusive catering partner at Royal Ascot Racecourse, delivering exceptionally high-quality dining to over 9,000 guests every year. Specialising in bespoke, fine-dining experiences, their team brings a creative approach and fine attention to detail to every event, from Ladies Day to corporate hospitality. Role Purpose Restaurant Section Leader - Royal Ascot Up to £16 per hour We are looking for dynamic and experienced Restaurant Supervisors and Managers to become part of our prestigious hospitality team at Royal Ascot Racecourse. In this role, you will take ownership of a dedicated restaurant section during race days and special events, upholding the exceptional service standards our guests expect. Key Responsibilities Oversee and inspire a team of waiting staff across your assigned restaurant section. Champion consistently high standards of service, presentation, and professionalism at all times. Manage the flow of service between kitchen and front-of-house teams to ensure seamless dining experiences. Conduct pre-service briefings, keeping your team informed on menu offerings, daily specials, and service expectations Address guest enquiries and complaints with professionalism and care, escalating where appropriate. Working Schedule Availability to work race days at Ascot Racecourse is essential. Full availability throughout Royal Ascot week is required, including extended service days. What's in it for you? Flexible working opportunities available An engaging & supportive work environment Ongoing training programme and development opportunities TPBN1_UKCT

Due to company expansion, we are looking to build on our core leadership team. We are a progressive and expanding CQC registered Supported Living organization delivering care to adults at risk who may have learning disabilities, autism and/or mental health difficulties. The Quality Manager is responsible for driving, monitoring, and embedding high-quality, person-centred care across autism and learning disability supported living services. The role ensures services are safe, effective, caring, responsive, and well-led, in line with CQC regulations, best practice, and organisational values meeting the guidance of the Single assessment framework. You will work closely with Operational Leaders, Registered Managers, and frontline teams to promote continuous improvement, positive outcomes, and regulatory compliance, with a strong focus on trauma-informed practice. Key Responsibilities Quality and Governance: Lead on quality assurance systems across supported living services for people with autism and learning disabilities. Maintain robust quality frameworks aligned with CQC Key Lines of Enquiry (KLOEs). Analyse quality data, trends, complaints, and incidents to drive service improvement. Prepare the organisation for CQC inspections and support action plans following inspections. Regulatory Compliance: Ensure compliance with CQC regulations, Health and Social Care Act, and relevant legislation. Support Registered Managers to meet regulatory requirements and maintain registration standards. Oversee safeguarding processes, ensuring timely reporting and learning from incidents. Ensure effective application of the Mental Capacity Act, best interests decision-making, and restrictive practice reduction. Practice and Outcomes: Promote person-centred, strengths-based support for autistic people and people with learning disabilities. Champion Positive Behaviour Support (PBS) and least-restrictive practice. Review and improve care planning to ensure outcomes, choice, and independence are prioritised. Leadership and Support: Provide quality-focused support, coaching, and challenge to Registered Managers and senior staff. Deliver think labs, guidance, and reflective practice sessions where needed. Work collaboratively with operational teams to embed a culture of continuous improvement. Support recruitment, induction, and competency frameworks from a quality perspective. Stakeholder Engagement: Work effectively with commissioners, local authorities, families, and professionals. Respond to complaints and concerns, ensuring learning is shared and improvements implemented. Support co-production with people we support and their families. Skills and Experience Essential: Significant experience in health and social care, ideally within autism and/or learning disability services. Strong knowledge of CQC regulations and quality frameworks. Experience of auditing, quality improvement, and service development. Sound understanding of the Mental Capacity Act, safeguarding, and restrictive practice. Excellent written and verbal communication skills. Ability to analyse data and produce clear reports and action plans. Desirable: Experience working in supported living services. Knowledge of Positive Behaviour Support (PBS). Experience supporting services through CQC inspections. Relevant qualification in health and social care, quality, or management. Personal Attributes: Values-driven and committed to high-quality, ethical care. Confident, supportive, and able to challenge constructively. Organised, detail-focused, and solutions-orientated. Passionate about improving outcomes for autistic people and people with learning disabilities. What We Offer: Opportunity to shape and improve services for people with autism and learning disabilities. Supportive leadership and collaborative working environment. Comprehensive in-house induction and ongoing training. Employee benefits, including Private Health Care Insurance, telephone counselling, and online GP access. An additional day off for your birthday. Employee wellbeing programs to support your physical and mental health. Free parking. Career development opportunities to help you grow and make a meaningful impact. Enhanced DBS check. Annual awards nights

Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits Step into a luxury hotel environment with outstanding perks and career development We're recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards. Why apply / What's in it for you? A competitive salary of £29,000 + service charge Access to medical, life insurance and pension benefits Complimentary overnight stays with breakfast after 6 months 50% discount on food and beverage across the group Seasonal parties and social events Complimentary meals whilst on duty Complimentary uniform laundry Season ticket and cycle loan schemes Complimentary internet for personal use Long service awards Online discounts with over 1000 outletsKey Responsibilities: As Guest Service Supervisor, you'll play a key role in delivering seamless front-of-house operations: Supervise the team and support with day-to-day operational challenges Ensure smooth lobby operations with consistent staffing and coverage Maintain high presentation standards across guest areas and front desk Handle guest queries, complaints, and room moves promptly and professionally Coordinate arrivals and departures, keeping guests informed at all times Liaise with departments to deliver exceptional customer experiences Support financial processes including posting charges and managing petty cash Lead shift handovers and maintain clear communication across teams Assist with training, development, and performance management of team membersWhat we're looking for: We're keen to speak with candidates who bring a passion for service and leadership: Previous experience in a hotel front office or reception supervisory role Strong focus on delivering exceptional customer service Confident communicator with excellent organisational skills Ability to lead, motivate, and support a team High attention to detail and professional presentation Flexibility to work shifts including weekendsIf you're looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step. Job Number │ (phone number removed)/INDFOH Location │ Ascot Role │ Guest Service Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Windlesham £30,000 About the Role We're looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You'll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction. Key Responsibilities Act as a point of contact for client accounts Support communication between clients and internal teams Handle enquiries, issues, and service requests promptly Assist with resolving complaints and improving processes Manage helpdesks, client portals, and raise purchase orders Support reporting, KPI tracking, and client reviews Work closely with colleagues to ensure client requirements are metAbout You Strong client service and communication skills Organised with the ability to manage multiple tasks Proactive and solutions-focused Confident working independently and as part of a team Experience with Microsoft Office and CRM systems

Complaints Handler Location: Bracknell This is a temporary role for 12 weeks, with potential to remain further - but not guaranteed. Salary: £32,715 P/A (£15.50 - £17 P/H) Hours of work: 37 hours per week – 8.30AM to 5PM Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team. As a Complaints Handler/Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with Respond and resolve customer complaints and escalations. Liaise with internal departments and third parties to manage the enquiry with professionalism. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers’ needs in person and via email. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload. Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV asap

Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh, on a temporary basis. The Role: Customer Service Executive Hours: 9am - 5:30pm Hourly rate: £13ph Responsibilities: Work as part of the CRM (Customer Relationship Management) team to completes daily tasks in line with SLA given Inbound and outbound calling to help resolve customer queries Working with the Service complaints team to resolve any issues Take ownership of learning products to help customers further Ideal Candidate: Passion for customer service excellence Demonstrated aptitude for problem solving Proactive and the ability to take initiative with a 'can do' attitude Ability to attract trust and build strong relationships with the customers Focused and achievement oriented Embodies trust, integrity and ethics inside and outside the Company Ability to multitask, prioritise and manage time effectively Customer orientation and ability to adapt/respond to different types of characters Computer literate with a good working knowledge of Microsoft Office Whilst working via Office Angels you'll receive: Weekly pay! Up to 28 days annual leave! BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers! If you are interested in this position, please contact Laura Merik on (phone number removed) or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Due to company expansion, our client is looking to build on their core leadership team. They are a progressive and expanding CQC registered Supported Living organization delivering care to adults at risk who may have learning disabilities, autism and/or mental health difficulties. The Quality Manager is responsible for driving, monitoring, and embedding high-quality, person-centred care across autism and learning disability supported living services. The role ensures services are safe, effective, caring, responsive, and well-led, in line with CQC regulations, best practice, and organisational values meeting the guidance of the Single assessment framework. You will work closely with Operational Leaders, Registered Managers, and frontline teams to promote continuous improvement, positive outcomes, and regulatory compliance, with a strong focus on trauma-informed practice. Key Responsibilities Quality and Governance: Lead on quality assurance systems across supported living services for people with autism and learning disabilities. Maintain robust quality frameworks aligned with CQC Key Lines of Enquiry (KLOEs). Analyse quality data, trends, complaints, and incidents to drive service improvement. Prepare the organisation for CQC inspections and support action plans following inspections. Regulatory Compliance: Ensure compliance with CQC regulations, Health and Social Care Act, and relevant legislation. Support Registered Managers to meet regulatory requirements and maintain registration standards. Oversee safeguarding processes, ensuring timely reporting and learning from incidents. Ensure effective application of the Mental Capacity Act, best interests decision-making, and restrictive practice reduction. Practice and Outcomes: Promote person-centred, strengths-based support for autistic people and people with learning disabilities. Champion Positive Behaviour Support (PBS) and least-restrictive practice. Review and improve care planning to ensure outcomes, choice, and independence are prioritised. Leadership and Support: Provide quality-focused support, coaching, and challenge to Registered Managers and senior staff. Deliver think labs, guidance, and reflective practice sessions where needed. Work collaboratively with operational teams to embed a culture of continuous improvement. Support recruitment, induction, and competency frameworks from a quality perspective. Stakeholder Engagement: Work effectively with commissioners, local authorities, families, and professionals. Respond to complaints and concerns, ensuring learning is shared and improvements implemented. Support co-production with people our client supports and their families. Skills and Experience Essential: Significant experience in health and social care, ideally within autism and/or learning disability services. Strong knowledge of CQC regulations and quality frameworks. Experience of auditing, quality improvement, and service development. Sound understanding of the Mental Capacity Act, safeguarding, and restrictive practice. Excellent written and verbal communication skills. Ability to analyse data and produce clear reports and action plans. Desirable: Experience working in supported living services. Knowledge of Positive Behaviour Support (PBS). Experience supporting services through CQC inspections. Relevant qualification in health and social care, quality, or management. Personal Attributes: Values-driven and committed to high-quality, ethical care. Confident, supportive, and able to challenge constructively. Organised, detail-focused, and solutions-orientated. Passionate about improving outcomes for autistic people and people with learning disabilities. What Our Client Offers: Opportunity to shape and improve services for people with autism and learning disabilities. Supportive leadership and collaborative working environment. Comprehensive in-house induction and ongoing training. Employee benefits, including Private Health Care Insurance, telephone counselling, and online GP access. An additional day off for your birthday. Employee wellbeing programs to support your physical and mental health. Free parking. Career development opportunities to help you grow and make a meaningful impact. Enhanced DBS check. Annual awards nights. TPBN1_UKTJ

What you will do as a Complaints and Enquiries Officer - Manage and respond to complaints and enquiries relating to homelessness services - Handle cases involving statutory homelessness decisions, housing register applications, and temporary accommodation - Ensure all responses are compliant with

Description B2C Customer Service and Complaints, Reading: Handle incoming customer enquiries and complaints via phone, email, and digital channels. Client Details B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-perf

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Resolution Officer / C

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. Update the Contract Management System and Complaints database accordingly and in a timely manner. Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the busi

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Complaints Resolution Officer / Complai

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standa.

An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. Salary: Starting Salary at £32,558, with future progression opportunities to £34,635 per annumShift Hours: PermanentComplaints HandlerAgile Hybrid Homeworking - Based at any o

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Clinical Standards Lead - Clinical Complaints, Risk and Assurance. Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL – Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experie

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

Provide effective leadership to team members within the Corporate Complaints and Patient Advise Liaison Service (PALs), utilising specialist knowledge of complaints processes, advising and guiding as appropriate with the administration of formal and informal complaints and the handling of PALs activ

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

A leading healthcare organization in Reading is seeking a Complaints Manager to oversee the PALS and Complaints team, ensuring that all regulatory obligations are met. Responsibilities include analyzing complaints data, ensuring compliance with policies, and providing leadership to the team.

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

A leading healthcare provider in the UK is looking for a Clinical Standards Lead to enhance clinical practices across its services.This hybrid role involves overseeing complaint investigations and implementing strategies to improve clinical outcomes.The ideal candidate will have significant experien

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Acknowledge complaints withi

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

In this role, you will be the first point of contact for complaints, ensuring concerns are handled sensitively and recorded accurately.

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading healthcare provider in England is looking for a Complaints Manager to oversee the management of PALS and complaints.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

This player-coach role involves managing complex chargebacks and complaints.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

A local authority in Trafford is seeking a skilled professional to manage Children’s Services complaints in compliance with statutory frameworks. With a focus on fairness and transparency, you will oversee all stages of the complaints process while fostering a culture of continuous improvement.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp