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Regulatory Administrator Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: We are recruiting for a regulatory administrator to join our client on a long-term temporary assignment. The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive approximately 500 emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgement letters, and exception reports that need to be processed daily to ensure SLAs are met and not breached. The role holder will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team. The opportunity You will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organizations improve products, services, and internal processes. What will you bring to the global premium automotive brand: • Educated to GCSE/A-Level equivalent., • Strong interpersonal skills at all management levels., • Effective organizational and time management skills., • Proactive and able to react quickly. Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background # 4769682

Job Title: Internal Account Manager / Sales Support Location: Frimley Job Type: Full-time Hours: 37.5 per week with flexitime Salary: Up to £34,000 + Annual Bonus A well-established company, renowned for its exceptional service and excellent staff retention, is seeking a customer-focused Account Manager to join its friendly team. This position plays a key role in delivering outstanding service to incoming enquiries and quotation requests while fostering long-term client relationships. Key Responsibilities • Customer Service: Respond promptly to client requests for quotations and product information, ensuring professional and timely service., • Account Development: Build and maintain strong relationships with existing customers, identifying opportunities to grow accounts through excellent service., • Quoting & Pricing: Prepare and follow up on quotations, collaborating with internal teams to ensure competitive pricing., • Order Management: Process purchase orders, manage payments, and ensure customer requirements are fully met., • Issue Resolution: Investigate and resolve customer complaints, implementing corrective and preventative actions., • Team Collaboration: Participate in quarterly business reviews and contribute to achieving team goals. Required Skills & Qualifications • Experience: Proven experience in Account Management or Customer Service, ideally within a technical or product-based environment., • Skills: Strong communication skills, attention to detail, and ability to manage multiple tasks under pressure., • Tech Savvy: Proficient in MS Excel; experience with SAP is advantageous., • Personal Traits: Proactive, team-oriented, and adaptable. Benefits • Competitive pension scheme, • Private health insurance, • Death in service benefit, • Increasing holiday allowance with service, • Flexitime working, • Free parking, • Comprehensive training and development programs Candidates who are passionate about delivering exceptional customer service and building lasting relationships are encouraged to apply. Please submit a CV and cover letter detailing relevant experience and reasons for interest in this position.

Senior Product Manager – Service & Delivery Platform. This role will drive the development and optimization of digital capabilities that enable our service organization to deliver exceptional customer experiences—spanning case management, renewals, upsells, customer complaints, self-service, and

Job Title: Account Manager Location: Frimley, Camberley (Full-time, office based) Salary: £30,000 £34,000 + Annual Company Bonus (c.5%) Hours: Full-time, 37.5 hours per week Core hours: 08:3017:30 with flexible working patterns Bolt Technical are recruiting exclusively for a well-established global business supplying customers across Aerospace & Defence, Medical, Education, and Telecommunications sectors. This is an excellent opportunity to join a supportive sales team as an Account Manager, managing existing accounts while developing new business opportunities. The role offers structured training, clear progression to Senior Account Manager, and long-term stability within technical sales. The Role You will be the main point of contact for customers, managing the full sales cycle from enquiry and quotation through to order fulfilment and issue resolution. Key Responsibilities: Manage and grow existing customer accounts Build strong relationships across a varied customer base Prepare quotations and process purchase orders Support pricing negotiations, forecasts, and special requests Liaise with internal teams and head office to deliver timely solutions Expedite orders and manage delivery schedules Handle customer complaints and non-conformances Contribute to sales targets and customer satisfaction Maintain accurate records using CRM/ERP systems (SAP planned) What Theyre Looking For: Essential: Experience in Account Management or a customer-facing sales role Strong commercial awareness and problem-solving skills Excellent communication skills Highly organised with strong attention to detail Proactive, conscientious work ethic What They Offer: £30,000£34,000 salary (DOE) Annual company bonus (c.5%) 22 days holiday + 8 bank holidays Pension (3% employee / 5% employer) Structured onboarding and 6-month training programme Clear progression to Senior Account Manager Annual salary reviews (January) Supportive, stable team environment By applying to this job advertisement, you confirm you have read and understood our Data Privacy Statement and give Bolt Technical authorisation to hold your provided data. Thank you for your interest in this vacancy, advertised by Bolt Technical, acting as an employment agency/business. We aim to contact applicants within 5 working days. TPBN1_UKTJ

Contract Manager Camberley Full-time, Permanent position 60k - 70k plus package We are working with a leading social housing contractor to recruit a skilled and experienced Contract Manager to join their team in Camberley. This role would be overseeing planned works and voids. Working in partnership with a Social Housing client, you will be responsible for the full running of the planned and void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £70,000 + Benefits. If you are interested, please apply online now. TPBN1_UKTJ

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon – Fri, 09:00 – 17:00 Pay Rate: £280. Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and ca

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Complaints OfficerLocal Authority | Mid Wales (County-Wide)A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communication throughout the complaints process, providing updates, outcomes, and advice to complainants. Handle customer complaints professionally, ensuring fair, transparent, and timely

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

Strong analytical skills are needed to manage and report on complaints data. A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparentl

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards. A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team.

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

You will also assist in resolving outstanding complaints related to housing and repairs.

A leading Social Housing contractor is seeking a full-time Resident Liaison Officer to manage tenant complaints and ensure customer satisfaction.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Your work won’t just resolve complaints - it will help shape better services for the future. The spot salary for the Complaints Resolution Partner post is £30,878 per annu

Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service improvements. Interim SEND Complaints & Tribunals Officer.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic

Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator.

B2C Customer Service and Complaints, Reading:. B2C Customer Service and Complaints, Reading:. Handle incoming customer enquiries and complaints via phone, email, and digital channels.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

Resolving delivery issues and tactfully dealing with occasional complaints.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A local recruitment agency is seeking a Complaints Resolution Officer to handle and resolve housing-related complaints.

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements. As part of their ongoing commitment to customer fairness and regulatory excelle

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.