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Compliance Manager – FTSE250 FinTech 🚀 Propel is partnering with a publicly traded, high-growth FinTech that’s redefining the world of trading. With 340,000+ customers using their mobile, web, and desktop platforms globally, they’re building a new kind of investing experience, from stocks and crypto to options and futures. If you have 5+ years’ experience in compliance within financial services or similarly regulated industries, a strong understanding of FCA regulations (Consumer Duty, COBS, DISP), and a genuine interest in financial markets and crypto, this could be your next big career move. What you’ll be doing: • Leading Financial Promotions compliance, acting as a trusted advisor to marketing and leadership., • Guiding marketing and product teams on regulatory requirements for campaigns and product changes., • Advising the business on Consumer Duty obligations, ensuring policies and controls meet regulatory standards., • Delivering compliance training and supporting monitoring activities across the UK business., • Reviewing complex complaints and providing strategic advice on responses, including ombudsman cases., • Participating in Client Money and Assets Committees and operational risk reviews. What they’re looking for: • 5+ years of compliance experience in financial services or similar regulated sectors., • Solid knowledge of leveraged and non-leveraged trading products including crypto., • Strong grasp of FCA regulations relevant to retail investments., • Interest in financial markets and the UK regulatory landscape., • Excellent communication skills with ability to influence cross-functional teams., • Proactive, strategic thinker comfortable in a fast-paced environment. Location: London-based | Hybrid: 3 days in-office If you’re ready to take ownership of compliance in a dynamic fintech environment and work closely with multiple teams to help shape the business’ regulatory approach, apply now. Compliance Manager – FTSE250 FinTech 🚀

Handling complaints and providing solutions * Maintaining policies and procedures in accordance with company policies * Ensuring compliance The Successful Applicant will need to possess the following skills: * Must have 2 years’ experience as a Property Manager * The candidates mu

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES • Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction., • Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues., • Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions., • Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment., • Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing., • Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery., • Analysing customer feedback and trends to identify areas for improvement in products and services., • Managing escalated customer issues, providing solutions, and ensuring timely resolution., • Supporting the development of training programs and materials for customer service staff to enhance product knowledge and service skills., • Staying updated on industry trends and best practices in e-commerce customer service to continually enhance our operations. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • 5 Years of experience, • Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP, • Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations, • Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment., • Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes., • SAP: Skilled in integrating systems for efficient operations., • Advanced Excel: Proficient in data analysis, reporting, and process optimization., • UX/UI: Strong focus on enhancing user interfaces and customer interactions to drive engagement., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

Operations Lead – Risk, Projects & Support DEPARTMENT Operations LOCATION London (Hybrid – 3 days per week in-office) ROLE OVERVIEW The organisation is seeking a hands-on, adaptable Operations Lead to provide support to the Head of Service Operations. This position spans all operational areas, requiring close partnership with department managers across Customer Service, Complaints, and Collections, as well as collaboration with other operations support functions. The role is central to ensuring compliance, supporting continuous improvement projects, and reporting on performance. It also involves providing high-quality support to department managers, stepping in to manage escalations and urgent issues as a trusted extension of the leadership team. This opportunity is suited to individuals who thrive in fast-paced, early-stage financial services environments and are willing to work flexibly across a broad range of responsibilities. The role offers wide exposure and the chance to make a meaningful impact across all areas of operations. RESPONSIBILITIES • Act as delegate for the Head of Service Operations when required, supporting initiatives and ensuring continuity across operational activity., • Create and maintain regular governance packs for operational areas in collaboration with analysts, including commentary, build, distribution, and action tracking., • Develop and maintain operational roadmaps, tracking and documenting key changes., • Support delivery of first-line risk management activities, including control testing, risk event management, and preparation for internal audits., • Assist department managers in escalations and urgent issues when required., • Coordinate operational deep dives and contribute to cross-team initiatives., • Work collaboratively with operations leads to drive improvements, including requirements gathering, reviewing and mapping processes., • Draft customer communications following risk events., • Collaborate cross-functionally to meet delivery, quality, and compliance objectives. REGULATORY & COMPLIANCE EXPECTATIONS All employees share responsibility for achieving positive customer outcomes. For this role, expectations include: • Identifying and raising risk events in a timely manner., • Staying informed of relevant regulatory changes., • Completing mandatory training within deadlines., • Adhering to Conduct Rules, including acting with integrity, diligence, and fairness, and observing proper standards of market conduct. CANDIDATE PROFILE Experience & Skills: • 4–6+ years in a fintech or regulated financial services environment in operations., • Essential: proven experience in personal lending and credit cards., • Comfortable managing ambiguity and switching between tactical and strategic tasks., • Strong communication and influencing skills, with the ability to present clearly to senior stakeholders., • Resilient and calm under pressure, thriving in a fast-moving, scaling environment., • Proven track record in operational roles within scaling organisations., • Strong knowledge of customer service, complaints, and collections within financial services, including regulatory requirements., • Experience in first-line operational risk management (e.g., risk events, control testing, RCSA)., • Excellent Excel and PowerPoint skills, with the ability to create compelling reports and presentations., • Strong analytical skills and familiarity with operational metrics., • CRM system experience (e.g., Salesforce). BENEFITS • Private medical insurance., • Health cash plan, including digital physiotherapy and skin clinic access., • Gym membership discounts., • Life assurance (four times salary)., • Pension scheme (3% employer contribution, 5% employee contribution)., • 25 days annual leave plus the option to buy or sell 5 days., • Birthday leave and 5 volunteering days., • Employee Assistance Programme for holistic wellbeing support., • Learning and development opportunities for professional growth.

Client I am working with a household name and is listed as a FTSE 100 Company with a global footprint. This is a unique opportunity to work for a recognised brand on top privacy matters across the wider business. They are looking to add a dynamic lawyer to their Privacy team which sits within the Legal function. You will be support the wider Group on important projects related to privacy. You can expect close collaboration with the business, a diverse and often high-profile workload, and a brief to be curious. An ability to build a range of relationships, prioritise workloads (to focus your resource on the key privacy risks in our business) and provide practical risk-based “can do” advice is essential. This is senior privacy role for experienced candidates reporting into the Head of Privacy. Responsibilities: • Delivering privacy advice to a range of stakeholders and business functions (including the people, technology, marketing, security, customer and operations teams);, • Providing subject matter expertise on PIAs, supporting on complex data requests, overseeing high risk personal data incidents, as well as leading on more challenging regulatory complaints and investigations;, • Providing strategic direction and delivering on high profile data privacy projects, as we execute both our customer strategy and a range of colleague transformation programmes;, • Developing the capabilities of less experienced members of the Privacy Team and providing direction and advice to them; and, • Supporting the Head of Privacy in a range of governance and reporting forums (including a range of risk, privacy and audit committees). What you need: • 5-10PQE ideally qualified in E&W with experience in-house or top city law firm., • Strong understanding and application of data privacy laws. What is on offer: • 3- Month Contract, • Potential to do Perm, • Competitive Salary

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

Assistant Technical Manager You will be working for a well-established and highly respected manufacturer of high-quality, speciality products. ‎The business has been expanding with more exciting growth plans in the pipeline; therefore, this is an excellent time to join the team and progress with the company. About the Assistant Technical Manager job Reporting to the Technical Manager, the purpose of your role will be to ensure all technical issues are dealt with effectively and efficiently, ensure that all procedures are adhered to by employees and champion product safety, legality, and quality systems. You will deputise for the Technical Manager in their absence. Key tasks • Ensure company, customer, and legislative standards are met through HACCP, GMP, Quality Management Systems, and continual improvement processes., • Support audit preparation (BRC, Organic, Customer etc), maintain full product traceability, and manage production paperwork and compliance records., • Oversee internal testing (shelf life, weight etc), run taste panels and quality checks, and implement corrective actions to improve product quality and reduce complaints., • Assist the Technical Manager across daily tasks, support NPD trials/product launches, liaise with contractors, and promote health, safety, and hygiene standards on site. About You The successful candidate shall have experience within a similar Technical role in the food manufacturing industry. BRC experience is required and Health and Safety training would be advantageous. More details The Assistant Technical Manager job (ref:8944) is paying £40,000 - £45,000 according to your experience. The working hours are usual office hours. The site is located in North London and is commutable from surrounding areas. Alternate job titles - Assistant Technical Supervisor | Technical Coordinator | QA Manager | Quality Manager | Quality Assurance Manager | QA Supervisor | Food Manufacturing Technical Jobs

The Company This leading international food business specialises in high-quality frozen, chilled, and seasonal party foods, supplying major UK retailers as well as key foodservice partners across Europe and beyond. With manufacturing based in Southeast Asia, this is a fast-paced and agile company renowned for a broad portfolio of products. As they continue to expand across key markets, they are now looking to strengthen their UK technical team with the addition of an experienced Technical Quality Manager. The Role Reporting to the General Manager, and collaborating with the Compliance Manager this is a pivotal role in championing technical and quality assurance standards across the business. You’ll work closely with a internation QA function, and with UK customers to ensure that all products meet the highest standards of safety, quality, and legislative compliance. You’ll take ownership of technical excellence and driving continuous improvement across the full product lifecycle, from new product development to launch and post-launch evaluation. This includes managing customer complaints, leading audit, and staying ahead of emerging legislation. A key focus will be supporting innovation projects where you will collaborate with NPD and commercial teams to improve sustainability, packaging, and shelf life of products. You’ll travel frequently to SE Asia and other global supplier sites to support technical training, drive quality improvement initiatives and ensure product excellence that meets customer expectations. The Candidate We’re looking for a technically strong, commercially minded professional who’s passionate about food and quality. With proven experience at Quality or Technical Manager level and direct exposure to UK retailers. You must have strong communication abilities, including the sensitivity to work effectively with international teams where English may not be the first language. Your ability to build trust with customers, lead audits, manage multiple projects and balance commercial needs will set you apart. Experience in chilled and frozen food categories, BRC auditing experience and HACCP Level 4 qualification. Culinary skills and an understanding of food trends and sustainability would be a bonus. This is a broad, exciting role in a business where no two days are the same – and where international travel will be a regular part of the job. If you’re ready to be part of this growing business, then apply now or call 0345 2600 737 to find out more. Ref: L6896 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

ABOUT US It’s Bagels serves authentic NY style bagels in London. We opened our first store in Primrose Hill in September 2023 to weekend lines around the block and completely disrupted the London food scene. At the heart of It’s Bagels is its community. Bagel culture in NYC celebrates the coming together of people from all walks of life to share hot, fresh bagels every day. This is something we’ve brought across the pond and we look to focus on our diverse and incredible customers. Following the success of the first store, we recently opened in Soho and Notting Hill. All stores are incredibly popular and we look to bring warm, passionate and driven people into our growing team. We are currently looking to open more stores and expand our offering throughout London. ABOUT YOU It’s Bagels are looking for a passionate leader with exceptional customer service skills, the ability to foster a fun, positive team environment while maintaining high quality standards and operational efficiency in a trendy fast moving bagel shop. KEY RESPONSIBILITIES People Management: • Lead the team to provide consistent exemplary service to all customers, • Managing, motivating and monitoring team performance in accordance with company policies and procedures, • Promoting a culture of development by acting as a role model and assisting in team coaching, • Maintain a high quality, motivated and professional team through regular reviews, team chats and training, • To ensure team member’s rest breaks are allocated consistently and fairly, • Responsible for interviewing, hiring and training new team members to the highest standard Health and Safety: • Excellent knowledge of food safety and standard procedures, • Oversee food prep and ensure this complies with health and safety/brand regulations, • Ensure that you and the team comply with all Health and Safety and Food Hygiene legislation at all times, • To ensure all waste is consistently recorded accurately throughout the day, • To ensure all team members adhere to uniform and grooming standards Communication: • Handle customer complaints focusing on a solution and delivering and exceeding customer expectation, • To make sure the team deliver exceptional customer service that amazes, • To respond appropriately to Google reviews and report back to the team on any negative reviews, • To be able to confidently answer customers on product queries Managing resources/planning: • Ensure that the FOH team work to budgeted hours, holidays and time off are planned fairly and rotas are completed at least two weeks in advance-, • Check and approve all invoices, control all business costs and achieve all P&L targets, • Monitor quality and standards of all supplier deliveries, keeping records of any discrepancies, • Monitor consistency of storage, stock rotation, food quality and portion control, • To order stock in line with food production needs and sales forecast, • Create and manage financial budgets and sales forecasts for the catering and event-planning department, • To ensure the tills are cashed up and the days takings are banked following the banking and cash handling policies Must Have (s): • Previous experience working in a similar role in hospitality/retail sector, • Excellent coaching and communication skills, • Able to work flexibly according to the needs of the business, • Have a ‘can do’ positive attitude, • Excellent eye for detail, • Approachable with excellent people skills, • Planning and organizational skills, • Excellent verbal communication skills, • Team leadership skills Perks: • Free Bagels!!, • Work Socials, • Opportunity to work at cool brand partnership events, • KPI rewards, • Opportunity for upward mobility in a fast growing business

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Job Title: Counsel - Professional Liability and Insurance Location: London - Hybrid Morgan McKinley is working with a leading international law firm seeking an experienced litigation lawyer to join its Risk & Legal team on an interim basis. This role will sit within the firm’s Professional Liability function and report directly to the Head of Professional Liability. The team advises on a wide range of legal and regulatory risk issues including claims, complaints, insurance, professional conduct, and regulatory matters. This is an excellent opportunity to join a well-established legal risk team at a prestigious global firm, supporting on contentious risk matters and gaining valuable in-house experience. Key Responsibilities • Support the management and reporting of professional liability claims, • Draft responses to client complaints and liaise with the Legal Ombudsman, • Investigate claims and manage simpler disputes independently; liaise with external counsel on more complex matters, • Track complaint and claims deadlines, ensuring timely resolution, • Assist with insurance notifications and renewals across PI and non-PI risks, • Provide input into internal and regulatory investigations, • Support on wider contentious matters including supplier disputes, • Ensure compliance with SRA Standards and other regulatory obligations Candidate Requirements • UK qualified solicitor with 5–7+ years’ post-qualification experience in civil/commercial litigation, • Experience in professional negligence, ideally including claims against law firms, • Knowledge of insurance coverage matters is advantageous, • Background may be from private practice or in-house (legal risk or general counsel’s office), • Able to manage matters autonomously, with sound judgement and communication skills, • Adaptable, pragmatic and resilient, with the ability to work effectively in a high-performing team, • Previous experience in a large City or international law firm is desirable

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. The role is a key leadership position, reporting into the COO and responsible for overseeing regulatory compliance with the COO org. You will represent a key component of our first line of defence and be responsible for the Banks’ Operational Resilience programme. We are seeking a highly experienced Director of Compliance Operations to lead the first line of defence within our Operations function. This role will be responsible for compliance with regulatory obligations, including regulatory reporting, Single Client View (SCV) processes and reporting, RCSA methodology, and Operational Resilience. The successful candidate will play a key role in embedding a strong control environment, delivering robust risk and compliance oversight, and ensuring that critical business services within the payments function remain resilient. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key. Responsibilities • Lead the first line of defence for compliance operations within the Operations function, ensuring adherence to all applicable regulations and internal policies., • Lead the Bank’s Operational Resilience capability, including identification of Important Business Services & Impact Tolerances, and ensuring end-to-end scenario testing, mapping, and lessons learned are embedded and maintained., • Be required to produce the Bank’s annual Operational Resilience Self-Assessment., • Be responsible for Operations’ regulatory reporting processes, including SCV reporting for deposit guarantee schemes, ensuring accuracy, timeliness, and audit readiness., • Be required to produce the Bank’s Annual Operational and Security Risk Report (REP018)., • Oversee the process behind and be responsible for checking and submitting the Bank’s REP017, REP020, Complaints & Fraud Reports., • Own and maintain a robust RCSA process across Operations, ensuring appropriate risk identification, control testing, and remediation of control deficiencies., • Develop and manage control frameworks, operational risk indicators, and reporting dashboards to continuously monitor and improve the risk posture., • Within the Bank’s Operational Resilience framework, hold responsibility for the Bank’s BCP, ensuring business continuity plans and incident response procedures are aligned to resilience requirements and regulatory expectations., • Support with incident and issue management processes across Payments Operations, including root cause analysis, regulatory impact assessment, and timely remediation., • Collaborate with 2nd line Risk & Compliance and 3rd line Internal Audit to ensure alignment, gap closure, and independent assurance over controls and resilience planning., • Drive a culture of proactive risk and control management across the Bank through training, awareness, and leadership., • Proven leadership experience in compliance, operational risk, or resilience roles within banking or financial services, preferably in Payments Operations., • Strong knowledge of UK regulatory frameworks including FSCS, PSR, PRA/FCA Operational Resilience policies, and other relevant bodies., • Strong understanding of SYSC 15A, SS1 21, SYSC 8 and SS2 21., • Hands-on experience implementing and maintaining RCSAs and operational risk control frameworks., • In-depth understanding of Operational Resilience principles, with a track record of delivering resilience frameworks in line with regulatory requirements., • Strong communication and stakeholder management skills, with the ability to influence across all levels., • Experience in leading complex operational functions through regulatory change, risk events, or resilience testing., • Strategic thinker with operational discipline and highly collaborative., • Strong leadership and people development skills., • London (5 days per week) or Belfast (4 days per week) The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Our client does not accept PSW Visas and Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential. Our Banking client is looking for Concierge/Building Services Officer to join their team on a full-time permanent basis. This role is crucial in ensuring the smooth and secure operation of a multi-tenanted building. You will be responsible for security, maintenance, and providing excellent customer service to tenants and staff. Responsibilities include (but not limited to): Security & Safety: • Conduct daily security checks, including fire alarm systems, CCTV, and intruder alarms, and complete detailed security checklists., • Manage access control, supervise contractors, and escort visitors., • Ensure compliance with security and safety regulations, including fire safety and health and safety at work., • Respond to and manage security incidents, reporting breaches to the Premises Supervisor., • Participate in quarterly fire drills., • Accompany staff for cash collection when required. Building Maintenance: • Perform daily inspections of the premises, identifying and reporting maintenance issues., • Carry out minor repairs (e.g., changing light bulbs, fuses) and arrange for specialist contractors when necessary., • Monitor and maintain heating, ventilation, and other building systems., • Manage cleaning services, conduct spot checks, and report any issues., • Manage refuse collection and arrange special collections as needed., • Manage consumable supplies such as paper towels, soap, and toilet paper., • Conduct meter readings for utilities and provide reports. Tenant & Customer Service: • Provide a professional and welcoming presence, assisting tenants and staff with enquiries and deliveries., • Manage incoming post and deliveries for tenants., • Address tenant complaints and maintenance requests promptly., • Provide cover for the bank reception area during lunch breaks and for the Premises Supervisor during holidays., • Ensure the staff kitchen is well stocked with supplies. Administrative Duties: • Maintain accurate records and logs., • Manage stationery and other supplies., • Oversee document shredding and archiving., • Ensure compliance with standing instructions. Experience and Skills: • Proven experience in a concierge, building services, or security role., • Strong understanding of security and safety procedures, including fire safety and health and safety regulations., • Excellent communication and customer service skills., • Ability to perform minor maintenance tasks., • Strong organisational and administrative skills., • First Aid certification (desirable). For more information on this role please contact Barbara Houghton by sending your CV to and quoting ref 16901BH.

Job Title: Information Governance Manager Starting: ASAP Duration: Until at least 28/02/2026 and then could be extended. Location: North London Closest Station: Old Street Hours: Monday – Friday, 9 – 5:30 Band: 8A Pay: £26ph - £30ph PAYE Inclusive of Holiday Pay – pay dependent on skill, experience and pay type Duties: • Coordinate and manage IG operations in support of research, keeping the management team updated on outcomes and escalating issues as appropriate., • Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats., • Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate., • Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval., • Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function., • Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations., • Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register., • Develop and provide tailored IG training and guidance for research colleagues., • Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research., • Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes., • Ensure the Trust is compliant with legislative requirement for data sharing or licensing., • Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes., • Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery., • Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust, • Manage, support and develop the Information Compliance Officer., • Provide expert advice to the Trust on information governance related for contracts and agreements for research that involve processing personal data. Essential Knowledge & Experience: • Minimum five years’ experience of working in the Information Governance field, • In-depth experience of working in an Information Governance/ field with care provider(s) higher education, or research institution., • Two years’ experience of handling Freedom of Information requests, • Experience of team and staff management, • Dealing with members of the public, • Three years’ experience of developing awareness and training programs for staff, • Providing IG as service in a research environment, • Knowledge of Information Governance issues relevant to the health or social care including relevant specialist organizational / procedural / policy knowledge in relation to records and information management., • Sound knowledge and understanding of NHS Information Governance agenda and the Data Security & Protection Toolkit, • Knowledge and understanding of the IG agenda, including Data Protection Act, Freedom of Information (FOI) legislation, Caldicott Report guidelines, security, confidentiality, and the Goldacre Review., • Specialist knowledge of IG in the research context Skills: • Ability to deal with complex issues and to distil information to identify what is required and seek appropriate responses, • Ability to liaise with a range of internal and external stakeholders of all grades, and able to build effective working relationships with customers, managers and staff, • Ability to work to a demanding work schedule, • Ability to work with a high degree of accuracy and detail, • Ability to undertake thematic analysis of risks, incidents and other compliance elements, • Good organizational skills and ability to prioritize between competing demands., • Good numerical skills and ability to analyze complex issues., • Good all round IT skills including email, internet, word processing, spreadsheet, presentation and database software., • High level of drive and determination., • Sound judgement and attention to detail., • Able to build effective contacts and networks., • Ability to work effectively as part of a team. Personal Qualities: • Evidence of commitment to personal development and training., • Responsive and enthusiastic., • Practical approach to problem solving., • Flexible attitude to working., • Ability to engage and motivate people., • Ability to work both independently and effectively with a team., • Ability to work under pressure and to deadlines., • Ability to manage work and prioritize workload.

ROLE OVERVIEW // We are recruiting for an experienced Global Mobility Adviser to join the Human Resources (HR) department on a permanent basis. The HR department comprises the following teams – Recruitment, HR Advisory & Diversity & Inclusion, HR Systems & MI, Global Mobility, Reward, Benefits & Wellbeing, Employee Relations and Early Careers Development. The Senior Global Mobility Manager manages the Global Mobility team-members comprising of two Global Mobility Advisers. The Global Mobility Advisers will be responsible for providing support to the Senior Global Mobility Manager to ensure the successful delivery of the global mobility framework and procedure, including immigration, relocation and associated governance. The role supports both the business and individuals to ensure moves are compliant, efficient, and beneficial for career development and firm strategy. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Coordinate and track international secondments (e.g. to overseas offices or relationship firms), including preparing secondment documentation, cost projections for the Secondment Committee, and briefings., • Support visa and immigration applications, often working with external providers., • Track visa expiry dates and ensure timely renewals or exits to maintain compliance., • Advise partners, HR, and secondees on mobility risks, benefits, and logistics., • Liaise with internal and external tax advisers to manage tax briefings, equalisation, and employer obligations., • Ensure compliance with home and host country requirements, e.g. employment law, payroll, and social security., • Apply the firm’s global mobility and secondment policies consistently and help maintain and improve policy documents, processes, and internal guidance., • Maintain accurate data on secondees and secondments., • Prepare reports for senior leadership or committees on secondment activity, trends, and costs., • Assist the Senior Global Mobility Manager to enhance the lawyer experience and support career development., • Assist the Senior Global Mobility Manager to enable strategic talent movement to meet client and business needs., • Support the firm’s reputation and relationships through smooth secondments and risk mitigation., • Responsible for collating per diem, expenses, and payroll spreadsheets for overseas secondments., • Responsible for the annual per diem review for short-term secondees., • Escalate policy or process exceptions, compliance risks or vendor performance issues and secondee complaints to Senior Global Mobility Manager and stakeholders where appropriate., • Responsible for the annual salary and discretionary bonus reviews, together with the bi-annual overseas allowance and fixed exchange rate review for long-term secondees., • Responsible for annual Global Mobility projected budget for Finance., • Keeping abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector and making recommendations for change within the firm where appropriate. CANDIDATE PROFILE // Candidates for this position must have: • Experience working in a similar role (i.e. inhouse) within a professional services environment., • Client focused and commercially minded with the ability to adapt approach and service., • Strong understanding of immigration and tax issues in key jurisdictions such as UK, HK, EU, and US., • Experience of using HR systems (Workday HR experience would be advantageous) and producing reports., • Experience working cross-functionally with HR, Finance, and Compliance., • Strong organisational and communication skills, especially when supporting senior stakeholders., • Knowledge of secondment models (e.g. client, international office, relationship firm)., • The ability to build strong business relationships with internal and external contacts and the resilience to deal with demanding individuals., • Proactive, prepared to take a hands-on approach to managing their workload using their own initiative., • Comfortable accepting instructions and guidance from different key stakeholders and managing several priorities at one time., • Ability to work collaboratively in a team but comfortable working on their own., • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines., • Excellent attention to detail., • Experience of Microsoft Office Packages (Word, Excel, and PowerPoint)., • Experience of working in a diverse team whilst fostering an inclusive team culture., • High level of professionalism and integrity; displaying the highest standard of professional ethics., • A willingness to provide feedback, share information, contribute ideas and suggestions as necessary., • Excellent interpersonal and communication skills, written, spoken and presentational, including strong influencing skills., • Any other duties required. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

About the Role Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation. As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements. Key Responsibilities • Manage a portfolio of FtP cases from initial assessment through to resolution., • Gather, analyse, and assess evidence to support decision-making., • Liaise with complainants, registrants, witnesses, and legal professionals., • Draft clear, accurate correspondence, reports, and case summaries., • Monitor and progress cases in line with agreed timescales and regulatory standards., • Contribute to the continuous improvement of case management processes. Person Specification Essential • Previous experience of case management, investigations, or regulatory processes., • Strong analytical and decision-making skills., • Excellent written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Strong organisational skills and attention to detail., • Experience in a regulator, membership body, or public sector organisation., • Understanding of Fitness to Practise or complaints handling procedures. What’s on Offer • An ongoing temporary position with a respected regulator., • Hybrid working – 1–2 days per week in the office., • Competitive pay rate., • Valuable experience in the regulatory sector., • Supportive and collaborative team environment.

We are currently recruiting for an award-winning Property Management company for the role of Building and Operational Safety Advisor. This role supports the development and delivery of health, safety, and compliance strategies across a diverse residential property portfolio. The Building & Operational Safety Advisor is responsible for undertaking audits, inspections, and risk assessments to ensure legislative compliance, particularly with the Building Safety Act. The advisor also provides expert guidance on fire safety, contractor management, and incident investigations. Close collaboration with operational, technical, and client teams is essential, as is a strong understanding of UK health and safety law. NEBOSH certification is preferred. Key Responsibilities • Promote a safety-first culture across the business and managed sites., • Deliver health and safety audits, site inspections, and risk assessments., • Identify non-compliance issues and support the development of corrective action plans., • Support investigations into incidents, near-misses, and complaints, producing clear reports and recommendations., • Assist with safety case reports and documentation, especially for higher-risk buildings (HRBs)., • Provide training sessions, toolbox talks, and inductions to staff and contractors., • Contribute to compliance reporting, dashboards, and trend monitoring., • Stay up to date with changes in health and safety legislation and best practice., • Offer technical guidance on fire safety, contractor management, and resident safety., • Collaborate with internal teams and external partners to embed a culture of proactive safety and compliance. Key Skills Required • Strong knowledge of UK health and safety legislation, including the Building Safety Act, CDM Regulations, and Fire Safety Order, • NEBOSH General Certificate (or equivalent) preferred, • Experience in safety advisory or auditing roles, ideally in residential property, construction, or facilities management sectors, • Excellent risk assessment and site inspection abilities, with a methodical and detail-focused approach, • Clear and confident communication skills, with the ability to convey technical advice to non-specialists, • Experience conducting incident investigations and producing actionable reports, • Proficiency in delivering health and safety training, inductions, and toolbox talks, • Strong organisational skills, capable of managing multiple sites and priorities, • Proactive and self-motivated, able to work independently and drive continuous improvement What’s In It For You? • Location: North London, • Work type: Permanent, • Working arrangement: Monday to Friday, working from 9am until 5.30pm., • Competitive salary based on experience, pension, opportunities for professional development and training, and more. For further information on this role as a Building and Operational Safety Advisor, apply below! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Dealing with customer complaints and complaint resolution. Uploading Information into Customer Portals.

Department: Warranty Location: Croydon – Hybrid Salary: £33,021.15 Bonus: £1,545 performance bonus Start Date: June/July The Role: In this role, you will be responsible for handling Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will be in direct communication with our client’s retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will have the responsibility to approve or decline claims based on the information received and the terms of the warranty policy. You'll respond to inbound and outbound calls from retailers, customers, and internal teams to provide expert technical support and ensure smooth claim management. You will ensure a professional and proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, while working collaboratively to achieve Allianz Partners’ Vision and Mission. Hours: 37.5 hours per week, covering shifts between 9 am and 5:30 pm, Monday to Friday. Responsibilities: • Ensure the warranty claim is valid and meets the terms and conditions of the Approved Used Warranty programme., • Use your exceptional customer service skills to manage claims proactively, ensuring timely and cost-effective customer service., • Monitor claims to ensure services are delivered on time and customers are kept fully informed., • Handle all incoming calls in a polite, efficient, and proactive manner., • Ensure retailers adhere to agreed claims procedures and self-authority claim limits., • Identify and initiate potential recoveries from third parties., • Apply product and technical knowledge effectively and maintain up-to-date knowledge of the automotive brands represented., • Share product or technical updates and issues with your colleagues., • Handle regulated complaints within FCA complaint guidelines., • Strong understanding of motor vehicle technology and technical qualifications equivalent to City and Guilds Motor Vehicle Technician., • Solid knowledge of motor vehicle warranty and sound technical knowledge., • Proficient in Microsoft Office and comfortable with online systems., • Excellent communication skills, both verbal and written (emails/correspondence)., • Confident interpersonal skills with the ability to engage effectively with retailers, clients, and customers., • Previous experience in a warranty department is an advantage., • Training: Comprehensive training and development opportunities, ensuring continuous learning., • Pension Scheme: We contribute towards your future through a company pension scheme., • Private Medical Cover: Available after 12 months of service., • Annual Leave: Competitive leave entitlement with additional days for long service., • Flu Vaccination & Eye Care Vouchers: Annual benefits to keep you healthy., • Discounts: Access to discounts on Allianz products and high street/online retailers., • Performance Bonus: A company-wide bonus scheme based on performance., • Roadside Assistance: Free after 6 months of probation., • Interest-Free Season Ticket Loan: Available after probation., • Corporate Social Responsibility: Paid volunteering days after 12 months of service., • Employee Assistance Programme (EAP): Available from day one, offering confidential 24/7 helpline and support for mental health, legal advice, and more.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead the operational strategy and execution across our growing banking platform. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team, the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering scalable, resilient, and client-centric operations that are fit for the digital age. Key Responsibilities: Strategic Leadership • Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions., • Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage., • Lead all banking operations, including critical third-party and outsourced service providers, ensuring seamless service delivery and adherence to SLAs., • Design and optimise processes for operational efficiency, quality, control, and regulatory compliance. As first-line owner of financial crime risk management and controls, the COO will ensure efficient and compliant operational execution across the following risk areas: • KYC & Customer Due Diligence (CDD): Oversee end-to-end KYC lifecycle, including onboarding, periodic reviews, and trigger-based updates., • Client Onboarding: Deliver compliant, efficient onboarding journeys aligned with risk appetite and regulatory requirements., • Transaction Monitoring: Ensure timely, effective investigation and escalation of alerts, including SAR management., • Sanctions Compliance: Oversee screening and escalation processes for sanctions adherence across clients, payments, and vendors., • Anti-Fraud Controls: Implement and oversee fraud detection and prevention frameworks across all customer channels., • Surveillance: Monitor for market abuse and misconduct through robust communications and trade surveillance., • Governance & MI: Deliver actionable financial crime metrics, ensure first-line ownership of controls, and provide insight into emerging risks., • Act as the senior first-line lead for Consumer Duty, ensuring all customer journeys deliver good outcomes and fair treatment across the product lifecycle., • Embed Consumer Duty principles into operational processes, MI, complaints handling, and service design (price & value, consumer understanding, product suitability, support)., • Lead delivery of customer outcome testing and ensure operational ownership of resulting action plans and improvements., • Drive a culture of accountability for conduct and customer outcomes within the operations function., • Lead the delivery of high-integrity, real-time payment and settlement services across multiple channels and currencies., • Ensure compliance with payment system rules, internal policies, and applicable regulatory standards (e.g., Faster Payments, BACS, CHAPS, SWIFT)., • Maintain a strong first-line control environment, aligned with enterprise risk frameworks and regulatory requirements and expectations, including the safety of client assets (segregated, safeguarding, CASS etc.), • Ensure ownership and effective execution of first-line risk and control responsibilities, including RCSA, control testing, and incident management., • Provide timely and transparent operational risk reporting to the Executive Team and Risk Committees, including emerging risks and remediation status., • Ensure adherence to enterprise-wide risk policies, with clear accountability for first-line execution., • Lead the development and execution of the Bank’s operational resilience strategy, including scenario testing, impact tolerances, and disruption readiness., • Ensure comprehensive and regularly tested Business Continuity Plans (BCPs) are in place and tailored to the Bank’s critical business services., • Lead operational planning and budget management, ensuring alignment of resources to strategic priorities., • Inspire, lead, and develop a high-performing operations team aligned with the Bank’s mission, culture, and values., • Continuously assess the operating model and talent requirements to ensure capability, agility, and succession readiness., • Develop clear partnership, sourcing and location strategies to optimise business performance., • Serve as an active member of the ExCo, contributing to enterprise-level strategy, planning, and performance oversight., • Bachelor's degree in Finance, Business, or a related discipline; MBA or equivalent postgraduate qualification preferred., • 15+ years of progressive leadership experience in banking or financial services, with proven expertise in operations, payments, and risk control environments., • Deep knowledge of operational frameworks, payment systems, and regulatory standards (e.g., AML, KYC, CASS, PSD2, Consumer Duty)., • Demonstrated success leading large, multifunctional teams in complex, regulated environments., • Experience embedding regulatory principles into scalable operational processes., • Visionary and results-driven, with excellent judgment and commercial acumen., • Strong communicator and cross-functional collaborator, including at Board and ExCo level., • Pragmatic leader with high integrity, resilience, and a deep sense of accountability. This is more than a senior leadership role — it’s a chance to shape the operational backbone of a future-forward financial institution. As COO, you’ll be instrumental in defining how we scale, serve our customers, and respond to a rapidly evolving regulatory and operational landscape. Join us in building a platform that is efficient, resilient, and designed around fair customer outcomes. Location · London (5 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

*This is not a Technical or IT role: Job Description: To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business Oversee the maintenance of local governance and controls including, but not limited to: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including workflow and people competency, • Timely closure of all agreed audit actions Work closely with clients to ensure that The Customer Relations team is working within prescribed client complaint frameworks. Attend and lead regular Complaint-based Client calls. Represent HCL on monthly Client Assurance meetings. To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Ensure that regular 1-2-1’s and annual appraisals are completed in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Expanding on existing Root Cause Framework, • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk and Consumer Duty obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will ackn

Quality & Coordination Manager – Repairs & Maintenance. A senior role responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commer

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

Job title – Complaints Resolution Officer Location – London (SE1) – Hybrid Working Contract – Full-Time, Permanent Start Date – Asap Salary - £40,000 per annum We’re working with a South London housing provider to recruit a Complaints Resolution Offic

May support workplace assessments (eg, low morale, team complaints).

Maintain and update key compliance logs and registers, including Complaints, Product Registers, and Gifts & Entertainment logs. Eames Consulting are supporting a Global Insurance and Re-insurance Broker to appoint a Compliance Business Partner. This role will support the Compliance Business Mana

Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a Clinical Lead for our outpatient and online services. About the role: This is an exciting new role that will clinically lead and manage the services, as well as supporting with service development. You will work closely with the Director or Outpatient and Online Services with a specific focus on leading the clinical day to day running of the service. You will provide a crucial link with the In person Day Care Service Manager and team. You will work with both adults and young people (aged 13 and above), and their families, ensuring care is age-appropriate, inclusive, and collaborative. You will ensure risk assessments, consents, and physical observations are up to date and compliant, and will lead on investigations, identifying and implementing improvements to enhance the quality and safety of our services. Main duties and responsibilities: • To ensure the service delivered meets the high levels of care offered at Orri, you will oversee team members delivering client work leading handovers, offering line management, reflective practice, mentoring, and supervision. You will support team members with higher risk clients and support clients when risks or concerns are increasing., • You will be an active part of the service development working with the CEO, Managing Director, Service Director and Director of Outpatient and Online Services. You will lead on embedding specialist pathways, clinical operational and case management processes and specific diagnosis focused programmes and outcomes into the Outpatient and Online Daycare services establishing safe, effective and responsive processes. You will work with the Service Director and Research and Development team to monitor outcomes and use this data to inform ongoing service delivery., • Alongside the Director of Outpatient and Online Services you will ensure the service is meeting its regulatory requirements and ensure it continues to deliver outstanding care across the CQC Key Lines of Enquiry., • You will support risk management and safeguarding, and manage concerns, complaints and compliments ensuring the service is open to learning from mistakes., • Alongside the Outpatient and Online Service Director you will work to constantly improve the service with strong quality initiatives. You will work alongside the Social Worker when managing safeguarding and the Nurse Lead to ensure clients physical health pathways are delivered., • The Clinical Lead works closely with the Admissions Manager to ensure that all aspects of the admission (pre intake, admission and discharge) are met with responsive, effective, caring and safe processes and promotes Orri’s values and commitment to recovery throughout., • The Clinical Lead works closely with the Nurse Lead and the Care, Quality and Compliance Manager to ensure the service maintains its high levels of clinical documentation, auditing and regulatory compliance, and works alongside the team the team to ensure that best practices are followed, both for clinical treatment and management, in accordance with Orri’s policies and Regulatory requirements., • The Clinical Lead works closely with the Head of Diversity, Equity and Inclusion. You will actively promote Diversity, Equity and Inclusion by both attending and supporting team members attendance in Orri’s DEI programme. You will embed DEI policies and practices into the outpatient team to support the healthy functioning of the service and to ensure we meet the diverse need of the team and our clients. Desired Skills and Expertise: • The Clinical Lead is an accredited clinician (Psychotherapist, Psychologist, OT, Nurse, Dietitian) with experience of working in an Eating Disorder (preferred) or Psychiatric setting., • Extensive experience working with eating disorders across different levels of care, including outpatient and online settings., • Proven clinical leadership skills, with the ability to guide, support, and inspire a multidisciplinary team., • Skilled in clinical risk assessment, safeguarding, and crisis management., • Experience in service development, audit, and quality improvement processes. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

This urgent hire will support the Head of Professional Liability with a broad range of work including the management of claims, client complaints, insurance matters, and internal investigations. Assisting with insurance notifications and renewals. A background in professional negligence and/or insur

Our client, a leading international law firm, is seeking a qualified and experienced litigation lawyer to join their Compliance and Risk team as a Compliance and Risk Counsel, with a focus on professional indemnity (PI), complaints, and internal contentious matters. Background in or exposure to regu

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

Operations Lead – Risk, Projects & Support DEPARTMENT Operations LOCATION London (Hybrid – 3 days per week in-office) ROLE OVERVIEW The organisation is seeking a hands-on, adaptable Operations Lead to provide support to the Head of Service Operations. This position spans all operational areas, requiring close partnership with department managers across Customer Service, Complaints, and Collections, as well as collaboration with other operations support functions. The role is central to ensuring compliance, supporting continuous improvement projects, and reporting on performance. It also involves providing high-quality support to department managers, stepping in to manage escalations and urgent issues as a trusted extension of the leadership team. This opportunity is suited to individuals who thrive in fast-paced, early-stage financial services environments and are willing to work flexibly across a broad range of responsibilities. The role offers wide exposure and the chance to make a meaningful impact across all areas of operations. RESPONSIBILITIES • Act as delegate for the Head of Service Operations when required, supporting initiatives and ensuring continuity across operational activity., • Create and maintain regular governance packs for operational areas in collaboration with analysts, including commentary, build, distribution, and action tracking., • Develop and maintain operational roadmaps, tracking and documenting key changes., • Support delivery of first-line risk management activities, including control testing, risk event management, and preparation for internal audits., • Assist department managers in escalations and urgent issues when required., • Coordinate operational deep dives and contribute to cross-team initiatives., • Work collaboratively with operations leads to drive improvements, including requirements gathering, reviewing and mapping processes., • Draft customer communications following risk events., • Collaborate cross-functionally to meet delivery, quality, and compliance objectives. REGULATORY & COMPLIANCE EXPECTATIONS All employees share responsibility for achieving positive customer outcomes. For this role, expectations include: • Identifying and raising risk events in a timely manner., • Staying informed of relevant regulatory changes., • Completing mandatory training within deadlines., • Adhering to Conduct Rules, including acting with integrity, diligence, and fairness, and observing proper standards of market conduct. CANDIDATE PROFILE Experience & Skills: • 4–6+ years in a fintech or regulated financial services environment in operations., • Essential: proven experience in personal lending and credit cards., • Comfortable managing ambiguity and switching between tactical and strategic tasks., • Strong communication and influencing skills, with the ability to present clearly to senior stakeholders., • Resilient and calm under pressure, thriving in a fast-moving, scaling environment., • Proven track record in operational roles within scaling organisations., • Strong knowledge of customer service, complaints, and collections within financial services, including regulatory requirements., • Experience in first-line operational risk management (e.g., risk events, control testing, RCSA)., • Excellent Excel and PowerPoint skills, with the ability to create compelling reports and presentations., • Strong analytical skills and familiarity with operational metrics., • CRM system experience (e.g., Salesforce). BENEFITS • Private medical insurance., • Health cash plan, including digital physiotherapy and skin clinic access., • Gym membership discounts., • Life assurance (four times salary)., • Pension scheme (3% employer contribution, 5% employee contribution)., • 25 days annual leave plus the option to buy or sell 5 days., • Birthday leave and 5 volunteering days., • Employee Assistance Programme for holistic wellbeing support., • Learning and development opportunities for professional growth.

The key focus of this role is supporting on professional indemnity claims and complaints will scope to get involved with broader risk work. Support the investigation and collation of materials related to professional indemnity insurance claims and liaise with insurers and external counsel as needed.

James at Service Care Solutions – 01772 208967 / james. This is a fantastic time to join, with a number of positive changes underway and opportunities to shape how the service develops over the next 12 months. Lead on complex repairs, disrepair, and service-related complaints, ensuring they are re

Compliance and Risk Counsel – Professional Indemnity & Insurance Location: London Contract: Permanent About the Role Our client, a leading international law firm, is seeking a qualified and experienced litigation lawyer to join their Compliance and Risk team as a Compliance and Risk Counsel, with a focus on professional indemnity (PI), complaints, and internal contentious matters. This is a fantastic opportunity for a litigation professional to operate at the intersection of legal risk, insurance, and regulatory compliance within a prestigious firm environment. The successful candidate will report to the Head of Professional Liability, who leads on managing the firm’s claims, complaints, and insurance matters across both PI and non-PI risk categories. Key Responsibilities • Lead or support the reporting and management of professional indemnity claims, ensuring timely and effective resolution., • Investigate and draft responses to client complaints, with a particular emphasis on those triggering or potentially triggering PI exposure., • Manage simpler claims independently and liaise with external counsel on complex or high-value professional liability matters., • Coordinate and maintain accurate records of all complaints, deadlines, and claims., • Work directly with the Legal Ombudsman and other regulatory bodies on client-facing disputes., • Prepare and support PI insurance notifications and renewals, working closely with the Head of Professional Liability and relevant brokers., • Contribute to internal investigations and regulatory inquiries, particularly where potential liability or reputational risk to the firm may arise., • Advise on a range of contentious matters, including supplier disputes and internal firm issues., • Maintain compliance with the Solicitors Regulation Authority (SRA) Standards and Regulations, as well as all internal policies and procedures. Candidate Profile Essential Experience: • UK-qualified lawyer with a minimum of 5–7 years’ post-qualification experience, ideally in civil/commercial litigation., • Strong experience in professional indemnity and negligence claims—particularly acting for or against law firms or professional service providers., • Proven ability to manage contentious matters in-house or within private practice., • Familiarity with insurance coverage issues, especially related to PI policies. Desirable Attributes: • Direct experience with claims involving solicitors or legal professionals., • Background in or exposure to regulatory risk, internal investigations, or law firm compliance., • Previous in-house experience in a legal risk or claims role is beneficial., • Experience working within a large City or international law firm environment. Personal Competencies • Self-sufficient and able to operate independently while collaborating effectively across multiple departments., • Confident communicator with the ability to deliver complex or sensitive advice clearly and persuasively., • Organized and detail-oriented, capable of managing deadlines and multiple workstreams., • Resilient, adaptable, and proactive in problem-solving.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

This position spans all operational areas, requiring close partnership with department managers across Customer Service, Complaints, and Collections, as well as collaboration with other operations support functions. It also involves providing high-quality support to department managers, stepping in

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to t

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, cou

Our client, a leading international law firm, is seeking a qualified and experienced litigation lawyer to join their Compliance and Risk team as a Compliance and Risk Counsel, with a focus on professional indemnity (PI), complaints, and internal contentious matters. Compliance and Risk Counsel &ndas

PAYE p/h Role summary – We are seeking a skilled Complaints Officer with a housing background, particularly those experienced in responding to Stage 1 complaints. Job Title – Complaints Officer (Housing) Location – Hammersmith Contract – Temporary Hours – Full-time

Facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the Dental Complaints Service by patients in relation to their private dental care. The Dental Professionals Hearings Service (the Hearings Service), conducts hearings fo

Complaints Advisor (Housing/Property).Fixed term contract (until March 2026).Based in the Twickenham/Teddington area of South West London.Salary up to £33,500 plus benefits package.Role requires being in the office 3 days a week (following initial probation period).A reputable and award winning emp