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Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a full-time clinical administrator. At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its core. About the role: The Clinical Administrator is an essential position that supports the service on assisting the smooth running of the day-to-day activities of our clinic and handling various administrative duties, including handling incoming and outgoing correspondence, scheduling appointments, reporting, managing processes and maintaining an organised records system. Main duties and responsibilities: • Organising, attending meetings and taking minutes., • Producing regular and ad Hoc reports on clinical operations., • Updating databases and spreadsheets as required., • Managing shared inboxes and responding to queries from clients., • Supporting the psychiatry and physical health team with client letters, clinical reports and transcriptions., • Managing appointments and room bookings., • Providing support on clinical team inductions, including scheduling diaries and meetings., • Attending the Register Meeting and ensuring actions are followed up with the clinical team., • Supporting on booking Modular, Statutory and Mandatory training into the timetable. Updating the attendance register accordingly., • Supporting on carrying out and completing audits., • Pulling reports and analysing data to be reported in to Clinical Governance, included but not limited to incidents, complaints, concerns, safeguarding and audits., • Supporting with complaints and concerns, including drafting letter and supporting with investigations. Desired Skills and Expertise: • A proactive, hardworking and motivated individual. Ideally with experience in a fast paced organisation and/or start up business., • Previous experience working in a medical or therapeutic healthcare environment ., • Experience with diary management and administrative tasks., • Excellent customer service skills., • The ability to function well in a team, while also being able to use their own initiative., • Be proactive & organised., • Excellent IT skills., • Ability to meet deadlines., • Ability to maintain strict confidentiality., • Good spelling and grammar for clinical letters and correspondence is a must. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Schedule: Monday to Friday, 40 hours per week. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

We're looking for an experienced CQC Registered Manager. Fulfill the role of Registered Manager with the CQC, ensuring all regulatory requirements are met, including: • filing all required notifications in a timely manner, • responding to CQC queries, • quality assurance, including ensuring regular audits and spot checks are undertaken to ensure continued compliance with CQC standards, • keeping the Nominated Individual informed, • maintain a positive working relationship with the relevant inspector, • be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures, • undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care, • understand and monitor health and safety, • act as lead for infection prevention and control, • maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business, • effectively manage complaints and incidents, • be prepared to work flexibly to ensure the safe delivery of the service, • promote choice, control and dignity for all clients, ensuring all care plans are person-centered, • ensure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support, • ensure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy, • act as an ambassador for the electronic care system, Care Control, ensuring all staff are fully versed in its use, • manage the effective recruitment, induction and training of the team leaders, care & support workers and the administrator, • identify ongoing training needs and ensure staff are up to date with current best practice, • ensure information, guidance and ongoing supervision is provided to enable staff to effectively and safely, • make sure appraisals are carried out and staff performance is effectively managed, • ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care & support workers are sick or absent A detailed job description will be provided.

Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a Clinical Lead for our outpatient and online services. About the role: This is an exciting new role that will clinically lead and manage the services, as well as supporting with service development. You will work closely with the Director or Outpatient and Online Services with a specific focus on leading the clinical day to day running of the service. You will provide a crucial link with the In person Day Care Service Manager and team. You will work with both adults and young people (aged 13 and above), and their families, ensuring care is age-appropriate, inclusive, and collaborative. You will ensure risk assessments, consents, and physical observations are up to date and compliant, and will lead on investigations, identifying and implementing improvements to enhance the quality and safety of our services. Main duties and responsibilities: • To ensure the service delivered meets the high levels of care offered at Orri, you will oversee team members delivering client work leading handovers, offering line management, reflective practice, mentoring, and supervision. You will support team members with higher risk clients and support clients when risks or concerns are increasing., • You will be an active part of the service development working with the CEO, Managing Director, Service Director and Director of Outpatient and Online Services. You will lead on embedding specialist pathways, clinical operational and case management processes and specific diagnosis focused programmes and outcomes into the Outpatient and Online Daycare services establishing safe, effective and responsive processes. You will work with the Service Director and Research and Development team to monitor outcomes and use this data to inform ongoing service delivery., • Alongside the Director of Outpatient and Online Services you will ensure the service is meeting its regulatory requirements and ensure it continues to deliver outstanding care across the CQC Key Lines of Enquiry., • You will support risk management and safeguarding, and manage concerns, complaints and compliments ensuring the service is open to learning from mistakes., • Alongside the Outpatient and Online Service Director you will work to constantly improve the service with strong quality initiatives. You will work alongside the Social Worker when managing safeguarding and the Nurse Lead to ensure clients physical health pathways are delivered., • The Clinical Lead works closely with the Admissions Manager to ensure that all aspects of the admission (pre intake, admission and discharge) are met with responsive, effective, caring and safe processes and promotes Orri’s values and commitment to recovery throughout., • The Clinical Lead works closely with the Nurse Lead and the Care, Quality and Compliance Manager to ensure the service maintains its high levels of clinical documentation, auditing and regulatory compliance, and works alongside the team the team to ensure that best practices are followed, both for clinical treatment and management, in accordance with Orri’s policies and Regulatory requirements., • The Clinical Lead works closely with the Head of Diversity, Equity and Inclusion. You will actively promote Diversity, Equity and Inclusion by both attending and supporting team members attendance in Orri’s DEI programme. You will embed DEI policies and practices into the outpatient team to support the healthy functioning of the service and to ensure we meet the diverse need of the team and our clients. Desired Skills and Expertise: • The Clinical Lead is an accredited clinician (Psychotherapist, Psychologist, OT, Nurse, Dietitian) with experience of working in an Eating Disorder (preferred) or Psychiatric setting., • Extensive experience working with eating disorders across different levels of care, including outpatient and online settings., • Proven clinical leadership skills, with the ability to guide, support, and inspire a multidisciplinary team., • Skilled in clinical risk assessment, safeguarding, and crisis management., • Experience in service development, audit, and quality improvement processes. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

We're currently partnering with a leading international pharmaceutical company to recruit a Junior CRA. Location: West London Hybrid: Twice a week in office DESCRIPTION OF THE ROLE • Site evaluation and setup for commercial distribution including training of dosing in collaboration with the Clinical Project Manager or designee, • Maintenance of contacts with sites for commercial distribution and sites which may be involved in clinical trials, • Collection of essential documents according to ICH-GCP E6 (R2) and applicable regulations, • Monitoring of data collection and pharmacovigilance/ safety reporting at the sites where a post authorisation study is conducted, • Site setup, initiation, close-out and management (including monitoring) of sites participating in clinical and post-authorisation studies on an as needs basis, • Site management including site supplies, site payment process, etc., • Study/clinical trial status tracking and progress update to team, • EC/IRB and regulatory submissions, • Participation in investigator meetings and other meetings as necessary, • Attendance of conferences as applicable, • Contribution to other tasks such as creation of newsletters as directed by the Clinical Project Manager or designee, • Assist with audits as required, • Contribute to initiatives and process improvements as required, • Contribute to Literature Reviews. KEY RESULT AREAS • Feasibility assessments/visit evaluations for clinical and post-authorisation studies, • Site setup for commercial distribution according to post-authorisation requirements, • Site setup for clinical trials (as needs basis), • Site management: investigating, following up and escalating site issues as needed., • Delivery of data accuracy through CRF review through on-site and remote monitoring according to the risk-based monitoring plan to ensure patient safety, compliance and decreased risks., • Assistance with pharmacovigilance, safety reporting management and investigations of quality complaints, • In-house/ on-site document quality management (including, but not limited to, trial master file, investigator site file). QUALIFICATIONS/EXPERIENCE • Graduate qualifications in Biological Sciences, Nursing, Pharmacy or related discipline, • Post-graduate qualifications desirable, • At least 2 years proven experience as a CRA, • Working knowledge of ICH GCP guidelines, • On-site experience, • Proven experience in managing clinical trials/projects WHAT'S ON OFFER • A competitive salary with benefits., • The chance to contribute and be part of team whose work directly benefits healthcare and strives to improve people's lives., • A real hands-on opportunity to gain a high degree of commercial exposure., • The chance to work alongside world-leading scientific experts., • Working with highly-talented and dedicated colleagues in a fast-growing company that combines a focus on cutting-edge science with commercial delivery. Interested in making a difference? Apply now or reach out to learn more about this exciting opportunity!

Handling complaints and providing solutions * Maintaining policies and procedures in accordance with company policies * Ensuring compliance The Successful Applicant will need to possess the following skills: * Must have 2 years’ experience as a Property Manager * The candidates mu

We're Hiring: Claims Governance Technical Lead | London | Permanent. Claims Governance Technical Lead. Lead the oversight of delegated claims, complaints, declinatures, and regulatory compliance.

Job Responsibilities 1. Be responsible for quality inspection of products during their entry or service, ensuring they meet the established standards and regulations, and enhancing customer satisfaction;, 2. Conduct inspections in the warehouse based on product quality issues arising from thawing, damage, and customer complaints from multiple perspectives, identify problems and handle them to ensure storage safety and compliance;, 3. Optimize out-of-stock packaging plans, as well as conduct daily inspections of products after entry and make abnormal improvements;, 4. Develop and implement quality inspection procedures, identify and record defects in products or services, and propose improvement suggestions;, 5. Monitor warehouse temperature, conduct daily monitoring of pests and rodents, and handle abnormalities. Job Requirements: 1. Education: Bachelor's degree or above, with a preference for logistics management, supply chain management, or related fields in cold chain;, 2. Work Experience: At least 3 years of experience in cold chain warehousing quality control;, 3. Operations Management: Familiar with the operational process of cold chain warehousing logistics, and possess the ability to identify risks and optimize processes;, 4. Data Analysis: Possess good data analysis skills.

Health Regulatory /Advisory / Court of Protection Solicitor sought by commercial law firm in London. Paying extremely well - Circa 80k THE FIRM: Highly-regarded full service commercial law firm Great regional and national reputation for delivering high quality legal advice Role to be based in central London with hybrid working THE ROLE: The work is varied: providing a broad range of expert advice to healthcare professionals facing NHS, professional discipline (regulatory) and criminal investigations, responding to patient complaints, involved in inquests or defending clinical negligence claims. They have well-established team and are now looking to bring in another experienced Solicitor to the team – ideally to focus on Healthcare Regulatory and Court of Protection work THE CANDIDATE: Ideally they are looking for someone with at least 2PQE+ in Healthcare Advisory and/or Court of Protection work. There is a great opportunity here for further career progression. Excellent salary and package on offer. For further information then please do contact Craig Heywood - Director - 07990068183

Deputy Boutique Manager Summary: This role supports the Boutique Manager in all aspects of boutique operations, driving profitability through team development, exceptional customer experience, and robust client relationship management. The Deputy Manager is key to upholding the boutique's reputation by exceeding client expectations and ensuring adherence to company policies and procedures. Key Responsibilities Boutique Performance • Achieve monthly and yearly boutique turnover and key performance indicators (KPIs)., • Meet personal sales targets., • Set goals for sales associates and provide daily motivation., • Conduct monthly performance reviews when the Boutique Manager is absent., • Support the Boutique Manager with all managerial and operational tasks., • Build and maintain strong relationships with clients, stakeholders, and the office team., • Identify and create sales opportunities both within and outside the boutique. Client Relationship Management (CRM) • Ensure the team meets all CRM KPIs., • Lead by example in all CRM behaviors and disciplines. Operations • Conduct monthly stocktakes, ensuring accuracy and minimal discrepancies., • Ensure all stock is in saleable condition., • Contribute to stock management, review levels, and communicate product needs. Training & Development • Conduct briefings to ensure consistent communication and information flow., • Assist in creating, following up on, and providing feedback for training rotas. Customer Service & Aftersales • Strive to achieve a 25% conversion rate from service interactions to sales., • Proactively manage complaints through established processes. Service Excellence • Assist in ensuring the Selling Ceremony is consistently delivered., • Represent the Brand both inside and outside the boutique., • Aim for 100% Mystery Shopping results for the boutique team., • Ensure impeccable grooming standards are maintained., • Uphold and deliver company customer service standards., • Handle customer service requests and related processes. This is a rare role in an outstanding Fine Watch brand - get in touch ASAP!

Senior Building Surveyor (Qualified) – North London Housing Association £56,195 per annum 35 hours per week Permanent An exciting opportunity has arisen for a qualified Senior Building Surveyor to join a forward-thinking Housing Association in North London. This is a varied and rewarding role within the Assets and Repairs Team, part of the wider Housing and Neighbourhoods directorate. You will lead on complex cases, support surveyors with challenging jobs, and ensure homes remain safe, well-maintained, and future-proofed. This is a fantastic time to join, with a number of positive changes underway and opportunities to shape how the service develops over the next 12 months. The role will suit someone with an eye for detail, a head for problem-solving, and the ability to manage competing priorities—while keeping residents at the heart of everything you do. Responsibilities • Lead on complex repairs, disrepair, and service-related complaints, ensuring they are resolved professionally, within timescales, and to a high standard., • Support surveyors with problematic jobs to achieve successful outcomes., • Authorise works, approve payments, and resolve disputes while protecting the organisation’s interests., • Carry out post-works inspections to assess quality, value for money, and resident satisfaction., • Work collaboratively with colleagues to deliver excellent repairs, voids, and planned works services.Requirements, • Qualified Building Surveyor with relevant experience in housing or property maintenance., • Strong knowledge of repairs, disrepair, damp/mould, and planned maintenance., • Experience using IT/case management systems to manage workloads effectively., • Ability to manage a busy workload with competing deadlines, while maintaining quality outcomes.

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

Professional Indemnity/Insurance Solicitor – 12-Month FTC This is an excellent opportunity for a London based professional indemnity or insurance disputes Solicitor to join the compliance team of a leading City law firm on a 12-month fixed-term contract. This urgent hire will support the Head of Professional Liability with a broad range of work including the management of claims, client complaints, insurance matters, and internal investigations. Key responsibilities include: • Handling and reporting professional indemnity claims, • Drafting responses to complaints and liaising with the Legal Ombudsman, • Assisting with insurance notifications and renewals, • Supporting internal and regulatory investigations, • Advising on contentious matters involving the firm or its suppliers The ideal candidate will have: • 5–7+ years’ post-qualification experience in litigation, • A background in professional negligence and/or insurance coverage, • Experience in handling claims against Solicitors (desirable), • Previous exposure to in-house or compliance-focused roles (advantageous), • Strong communication skills and the ability to work independently This is a great fit for someone immediately available and looking for a high-quality, non-fee-earning role within a respected legal environment.

About us Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs. At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry. Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs. Job Purpose To oversee the daily operations of the clinic, assisting and supporting the clinic manager and/or Head of Clinics, managing staff performance, assisting in driving sales growth through diary management, and ensuring a consistently exceptional client experience in line with Margaret Dabbs London’s brand standards. Key Responsibilities Clinic Operations & Customer Service • Oversee day-to-day clinic operations to ensure seamless service delivery and operational efficiency., • Maintain high standards of customer service and clinic presentation, promoting best practices across the team and providing feedback to line managers, • Overview and report to line manager that all treatments are delivered in accordance with Margaret Dabbs London’s treatment protocols., • Assist the Head of Clinics and/ or Head of Sales in providing operational support and cover during staff shortages due to sickness or holiday., • Report, escalate, and follow up on any clinic-related issues, ensuring resolution and maintenance of high standards. Client Engagement & Sales • Deliver a premium client experience across all communication channels, including face-to-face, phone, and email., • Promote awareness and uptake of the signature Medical Pedicure and additional services, maximizing appointment value., • Experienced in CRM and using booking systems effectively (experience with Zenoti is advantageous)., • Manage clinic diaries to maximize service capacity with multiple services per booking to maximize the utilization rate across clinic, • Monitor feedback internally and act upon client feedback to continuously improve clinic operations and service quality., • Take ownership of client complaints at the clinic level; report to line management ensuring timely and professional resolution in line with the complaint procedure., • Assist in providing 1:1 feedback to team members on Phone Handling Performance and overall performance when outlined by Head of Clinics and/or Head of Sales, • Attend weekly sales meetings if requested by Head of Sales/ Head of Clinics to review trends, address challenges, and align sales goals and targets. Staff Leadership & Development • Lead, support and develop both new and existing team members to build a high-performing, motivated clinic team., • Carry out return-to-work interviews following staff absence to ensure well-being, support reintegration, and manage attendance effectively., • Carry out post-probationary review meetings to assess performance, provide feedback, and outline development plans or next steps., • In alignment with the Head of Clinics and Head of Sales- Conduct monthly 1:1 performance review to evaluate reception and beauty staff, identify development needs, and individual skill sets ensuring these are utilized in our service offerings., • Assist in Ensuring the team is confident in advising clients on the most appropriate services and products for their needs., • Collaborate with the Head of Clinics and Head of Podiatry to share operational insights and identify areas for improvement., • Ensure clinic staff operate in full compliance with company policies and procedures., • Follow the companies’ policies and procedures as per the Employee Handbook in managing sickness, lateness, escalating staffing or HR-related issues to the appropriate department as required., • Enforce team KPIs set by Head of Clinics and/or Head of Sales, ensuring performance targets are met or exceeded., • Assist in Identifying staffing gaps and recruitment needs to maintain adequate resource levels and feedback to line management., • In alignment with head of clinics and/or head of sales, manage staff Rota to ensure optimal coverage and maximize diary utilization. Stock & Financial Management • Assist in conducting daily stock checks and monthly audits to ensure inventory accuracy., • Place stock orders for both retail and professional use, liaising with podiatry staff regarding consumable requirements., • Perform daily cashing-up procedures and submit revenue reports alongside detailed end-of-day handovers. The ideal candidate will demonstrate: • 2+ years’ experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness environment, • Proven ability to lead, motivate, and manage teams to achieve operational goals and maintain exceptional service standards, • Excellent client engagement and sales acumen, with a strong track record in driving revenue through service and retail performance, • Exceptional communication and interpersonal skills, able to liaise confidently with clients, team members, and senior management, • Strong time management and organizational skills, with the ability to oversee complex diaries, manage scheduling conflicts, and optimize staff resources, • Keen attention to detail and a results-oriented mindset, constantly seeking improvement in both client experience and operational performance, • A confident and empathetic people leader, capable of handling staff issues and ongoing training, • A proactive, adaptable, and quick learner with a commitment to continuous professional development and career progression within the company, • Strong IT and systems literacy, including appointment booking systems, Microsoft Outlook, Word, and basic reporting tools Our offer • 12.5% commission on retail product sales, • 5% commission on all block treatment bookings (excluding Laser), • 28 days holiday (including bank holidays), increasing by 1 day every 2 years of service, • Company pension scheme, • Employee referral bonus (up to £500), • 35% staff discount on all products, • Two annual staff shopping days with 50% discount, • Paid day off for your birthday, • Gifts for new product launches, • Regular social events (e.g. Christmas party, annual fish & chips evening), • One free treatment voucher, every 6 months for family and friends, • Professional development and training opportunities, • Career progression and internal transfer opportunities Schedule: • 40-hour week – 5 days per week, • Full-time position available including at least one day of the weekend. Experience: • Salon or Retail environment: 2+ year (Preferred) Licence: • NVQ Level 2 Beauty Therapy (Preferred) Work remotely: • N/A Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We’re seeking a proven candidate with predominantly deep payments experience. An understanding of and exposure to client services is required for the role’s wider responsibilities. The role is a key leadership position, reporting in to the COO and responsible for overseeing the end-to-end delivery and integrity of the bank’s payments infrastructure and client service operations. You will play a pivotal role in managing high-volume transaction processing, driving digital transformation, ensuring regulatory compliance, and delivering outstanding service to our payment firm clients including BaaS use cases supporting retail. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key Responsibilities • Lead and manage the Bank’s domestic and international payment services (FPS, Bacs, CHAPS, SEPA.) including SWIFT messaging., • Ensure all payment systems are efficient, secure, and compliant with industry standards and regulatory requirements., • Oversee the strategic direction of payment operations, including transformation initiatives and system upgrades., • Engage with industry bodies and regulators., • Design and deliver a best-in-class client service strategy across all channels, ensuring high levels of client satisfaction and operational efficiency., • Hold responsibility for the Bank’s customer complaints process., • Oversee client onboarding, query resolution, account maintenance, and transactional support., • Develop and implement SLAs, KPIs, KRIs and continuous improvement initiatives., • Be required to support in the production of MI and talk to at Executive Committee and Board levels., • Lead a high-performing team across payments and client service functions, promoting a culture of excellence, accountability, and innovation., • Partner with Technology, Compliance, Risk, Product, Commercial and Finance teams to align operations with broader business goals., • Drive operational resilience, business continuity, and risk mitigation across all functional areas., • Manage outsourced partners involved in the delivery of payment operations and client services functions., • Oversee internal controls, own RCSAs for your area and drive on audit engagements., • Proven experience (10+ years) in a senior leadership role within payments or banking operations., • Deep understanding of UK and international payments ecosystems, including Pay.UK and PSR requirements., • Strong understanding of account types and financial products offered by UK-regulated banks, including their features, eligibility criteria, and regulatory requirement. Familiar therefore with the following: BaaS, virtual accounts, segregated accounts, indirect vs direct scheme participation and agency banking., • Strong knowledge of relevant regulatory frameworks., • Experience leading teams in a fast-paced, regulated environment., • Exceptional stakeholder management and communication skills., • Experience working with digital banking platforms or fintech ecosystems., • Track record of delivering transformation or change programmes., • Strategic thinker with operational discipline and highly collaborative., • Strong leadership and people development skills. · London (5 days per week in the office) or Belfast (4 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

May support workplace assessments (eg, low morale, team complaints).

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES • Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction., • Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues., • Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions., • Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment., • Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing., • Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery., • Analysing customer feedback and trends to identify areas for improvement in products and services., • Managing escalated customer issues, providing solutions, and ensuring timely resolution., • Supporting the development of training programs and materials for customer service staff to enhance product knowledge and service skills., • Staying updated on industry trends and best practices in e-commerce customer service to continually enhance our operations. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • 5 Years of experience, • Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP, • Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations, • Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment., • Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes., • SAP: Skilled in integrating systems for efficient operations., • Advanced Excel: Proficient in data analysis, reporting, and process optimization., • UX/UI: Strong focus on enhancing user interfaces and customer interactions to drive engagement., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Operations Lead – Risk, Projects & Support DEPARTMENT Operations LOCATION London (Hybrid – 3 days per week in-office) ROLE OVERVIEW The organisation is seeking a hands-on, adaptable Operations Lead to provide support to the Head of Service Operations. This position spans all operational areas, requiring close partnership with department managers across Customer Service, Complaints, and Collections, as well as collaboration with other operations support functions. The role is central to ensuring compliance, supporting continuous improvement projects, and reporting on performance. It also involves providing high-quality support to department managers, stepping in to manage escalations and urgent issues as a trusted extension of the leadership team. This opportunity is suited to individuals who thrive in fast-paced, early-stage financial services environments and are willing to work flexibly across a broad range of responsibilities. The role offers wide exposure and the chance to make a meaningful impact across all areas of operations. RESPONSIBILITIES • Act as delegate for the Head of Service Operations when required, supporting initiatives and ensuring continuity across operational activity., • Create and maintain regular governance packs for operational areas in collaboration with analysts, including commentary, build, distribution, and action tracking., • Develop and maintain operational roadmaps, tracking and documenting key changes., • Support delivery of first-line risk management activities, including control testing, risk event management, and preparation for internal audits., • Assist department managers in escalations and urgent issues when required., • Coordinate operational deep dives and contribute to cross-team initiatives., • Work collaboratively with operations leads to drive improvements, including requirements gathering, reviewing and mapping processes., • Draft customer communications following risk events., • Collaborate cross-functionally to meet delivery, quality, and compliance objectives. REGULATORY & COMPLIANCE EXPECTATIONS All employees share responsibility for achieving positive customer outcomes. For this role, expectations include: • Identifying and raising risk events in a timely manner., • Staying informed of relevant regulatory changes., • Completing mandatory training within deadlines., • Adhering to Conduct Rules, including acting with integrity, diligence, and fairness, and observing proper standards of market conduct. CANDIDATE PROFILE Experience & Skills: • 4–6+ years in a fintech or regulated financial services environment in operations., • Essential: proven experience in personal lending and credit cards., • Comfortable managing ambiguity and switching between tactical and strategic tasks., • Strong communication and influencing skills, with the ability to present clearly to senior stakeholders., • Resilient and calm under pressure, thriving in a fast-moving, scaling environment., • Proven track record in operational roles within scaling organisations., • Strong knowledge of customer service, complaints, and collections within financial services, including regulatory requirements., • Experience in first-line operational risk management (e.g., risk events, control testing, RCSA)., • Excellent Excel and PowerPoint skills, with the ability to create compelling reports and presentations., • Strong analytical skills and familiarity with operational metrics., • CRM system experience (e.g., Salesforce). BENEFITS • Private medical insurance., • Health cash plan, including digital physiotherapy and skin clinic access., • Gym membership discounts., • Life assurance (four times salary)., • Pension scheme (3% employer contribution, 5% employee contribution)., • 25 days annual leave plus the option to buy or sell 5 days., • Birthday leave and 5 volunteering days., • Employee Assistance Programme for holistic wellbeing support., • Learning and development opportunities for professional growth.

The Company This leading international food business specialises in high-quality frozen, chilled, and seasonal party foods, supplying major UK retailers as well as key foodservice partners across Europe and beyond. With manufacturing based in Southeast Asia, this is a fast-paced and agile company renowned for a broad portfolio of products. As they continue to expand across key markets, they are now looking to strengthen their UK technical team with the addition of an experienced Technical Quality Manager. The Role Reporting to the General Manager, and collaborating with the Compliance Manager this is a pivotal role in championing technical and quality assurance standards across the business. You’ll work closely with a internation QA function, and with UK customers to ensure that all products meet the highest standards of safety, quality, and legislative compliance. You’ll take ownership of technical excellence and driving continuous improvement across the full product lifecycle, from new product development to launch and post-launch evaluation. This includes managing customer complaints, leading audit, and staying ahead of emerging legislation. A key focus will be supporting innovation projects where you will collaborate with NPD and commercial teams to improve sustainability, packaging, and shelf life of products. You’ll travel frequently to SE Asia and other global supplier sites to support technical training, drive quality improvement initiatives and ensure product excellence that meets customer expectations. The Candidate We’re looking for a technically strong, commercially minded professional who’s passionate about food and quality. With proven experience at Quality or Technical Manager level and direct exposure to UK retailers. You must have strong communication abilities, including the sensitivity to work effectively with international teams where English may not be the first language. Your ability to build trust with customers, lead audits, manage multiple projects and balance commercial needs will set you apart. Experience in chilled and frozen food categories, BRC auditing experience and HACCP Level 4 qualification. Culinary skills and an understanding of food trends and sustainability would be a bonus. This is a broad, exciting role in a business where no two days are the same – and where international travel will be a regular part of the job. If you’re ready to be part of this growing business, then apply now or call 0345 2600 737 to find out more. Ref: L6896 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

Recruit, train, and supervise restaurant staff, ensuring they perform their duties effectively and maintain a positive work environment.Ensure high levels of customer satisfaction by addressing complaints, monitoring service quality, and creating a welcoming atmosphere.Manage budgets, control costs,

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

A new opportunity has arisen for an Investigations / WCC Associate with a leading Investigations practice at an international law firm. The firm offers highly varied and complex work to include high-profile corporate fraud, financial crime, bribery, corruption, and regulatory investigations. Clients will often be in the FS sector and investigations may include interventions, whistleblower reports and FOS complaints. Candidates must have upwards of 2 years’ PQE in a recognised WCC team, strong FCA regulation knowledge and strong client management skills. The firm offers superb training, great access to professional development tools, a sensible work allocation model and supportive team culture. Please note our advertisements use PQE/salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. At LAW Absolute we endeavour to respond to all applications within 48 hours. However due to the volume of applications we receive we may not be able to respond to every candidate individually. If you have not heard from us within a 48 hour timeframe your application has not been successful and your details have not been retained. LAW Absolute acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

As the Complaints and Claims Manager, you will lead and manage the operational delivery of the SQE complaints and malpractice process. As the Complaints Manager you will:.

ABOUT US It’s Bagels serves authentic NY style bagels in London. We opened our first store in Primrose Hill in September 2023 to weekend lines around the block and completely disrupted the London food scene. At the heart of It’s Bagels is its community. Bagel culture in NYC celebrates the coming together of people from all walks of life to share hot, fresh bagels every day. This is something we’ve brought across the pond and we look to focus on our diverse and incredible customers. Following the success of the first store, we recently opened in Soho and Notting Hill. All stores are incredibly popular and we look to bring warm, passionate and driven people into our growing team. We are currently looking to open more stores and expand our offering throughout London. ABOUT YOU It’s Bagels are looking for a passionate leader with exceptional customer service skills, the ability to foster a fun, positive team environment while maintaining high quality standards and operational efficiency in a trendy fast moving bagel shop. KEY RESPONSIBILITIES People Management: • Lead the team to provide consistent exemplary service to all customers, • Managing, motivating and monitoring team performance in accordance with company policies and procedures, • Promoting a culture of development by acting as a role model and assisting in team coaching, • Maintain a high quality, motivated and professional team through regular reviews, team chats and training, • To ensure team member’s rest breaks are allocated consistently and fairly, • Responsible for interviewing, hiring and training new team members to the highest standard Health and Safety: • Excellent knowledge of food safety and standard procedures, • Oversee food prep and ensure this complies with health and safety/brand regulations, • Ensure that you and the team comply with all Health and Safety and Food Hygiene legislation at all times, • To ensure all waste is consistently recorded accurately throughout the day, • To ensure all team members adhere to uniform and grooming standards Communication: • Handle customer complaints focusing on a solution and delivering and exceeding customer expectation, • To make sure the team deliver exceptional customer service that amazes, • To respond appropriately to Google reviews and report back to the team on any negative reviews, • To be able to confidently answer customers on product queries Managing resources/planning: • Ensure that the FOH team work to budgeted hours, holidays and time off are planned fairly and rotas are completed at least two weeks in advance-, • Check and approve all invoices, control all business costs and achieve all P&L targets, • Monitor quality and standards of all supplier deliveries, keeping records of any discrepancies, • Monitor consistency of storage, stock rotation, food quality and portion control, • To order stock in line with food production needs and sales forecast, • Create and manage financial budgets and sales forecasts for the catering and event-planning department, • To ensure the tills are cashed up and the days takings are banked following the banking and cash handling policies Must Have (s): • Previous experience working in a similar role in hospitality/retail sector, • Excellent coaching and communication skills, • Able to work flexibly according to the needs of the business, • Have a ‘can do’ positive attitude, • Excellent eye for detail, • Approachable with excellent people skills, • Planning and organizational skills, • Excellent verbal communication skills, • Team leadership skills Perks: • Free Bagels!!, • Work Socials, • Opportunity to work at cool brand partnership events, • KPI rewards, • Opportunity for upward mobility in a fast growing business

Compliance Manager – FTSE250 FinTech 🚀 Propel is partnering with a publicly traded, high-growth FinTech that’s redefining the world of trading. With 340,000+ customers using their mobile, web, and desktop platforms globally, they’re building a new kind of investing experience, from stocks and crypto to options and futures. If you have 5+ years’ experience in compliance within financial services or similarly regulated industries, a strong understanding of FCA regulations (Consumer Duty, COBS, DISP), and a genuine interest in financial markets and crypto, this could be your next big career move. What you’ll be doing: • Leading Financial Promotions compliance, acting as a trusted advisor to marketing and leadership., • Guiding marketing and product teams on regulatory requirements for campaigns and product changes., • Advising the business on Consumer Duty obligations, ensuring policies and controls meet regulatory standards., • Delivering compliance training and supporting monitoring activities across the UK business., • Reviewing complex complaints and providing strategic advice on responses, including ombudsman cases., • Participating in Client Money and Assets Committees and operational risk reviews. What they’re looking for: • 5+ years of compliance experience in financial services or similar regulated sectors., • Solid knowledge of leveraged and non-leveraged trading products including crypto., • Strong grasp of FCA regulations relevant to retail investments., • Interest in financial markets and the UK regulatory landscape., • Excellent communication skills with ability to influence cross-functional teams., • Proactive, strategic thinker comfortable in a fast-paced environment. Location: London-based | Hybrid: 3 days in-office If you’re ready to take ownership of compliance in a dynamic fintech environment and work closely with multiple teams to help shape the business’ regulatory approach, apply now. Compliance Manager – FTSE250 FinTech 🚀

Assistant Technical Manager You will be working for a well-established and highly respected manufacturer of high-quality, speciality products. ‎The business has been expanding with more exciting growth plans in the pipeline; therefore, this is an excellent time to join the team and progress with the company. About the Assistant Technical Manager job Reporting to the Technical Manager, the purpose of your role will be to ensure all technical issues are dealt with effectively and efficiently, ensure that all procedures are adhered to by employees and champion product safety, legality, and quality systems. You will deputise for the Technical Manager in their absence. Key tasks • Ensure company, customer, and legislative standards are met through HACCP, GMP, Quality Management Systems, and continual improvement processes., • Support audit preparation (BRC, Organic, Customer etc), maintain full product traceability, and manage production paperwork and compliance records., • Oversee internal testing (shelf life, weight etc), run taste panels and quality checks, and implement corrective actions to improve product quality and reduce complaints., • Assist the Technical Manager across daily tasks, support NPD trials/product launches, liaise with contractors, and promote health, safety, and hygiene standards on site. About You The successful candidate shall have experience within a similar Technical role in the food manufacturing industry. BRC experience is required and Health and Safety training would be advantageous. More details The Assistant Technical Manager job (ref:8944) is paying £40,000 - £45,000 according to your experience. The working hours are usual office hours. The site is located in North London and is commutable from surrounding areas. Alternate job titles - Assistant Technical Supervisor | Technical Coordinator | QA Manager | Quality Manager | Quality Assurance Manager | QA Supervisor | Food Manufacturing Technical Jobs

Development Underwriter – Miramar Underwriting Hybrid – 2 days per week in the London office £55,000 - £60,000 per annum + benefits Hello from Bspoke Insurance Group! We know you’ll likely search for us before applying, so we’ll keep this short. The Bspoke Group provides insurance solutions tailored for an evolving world. We’re proud to have been awarded MGA of the year in the National Insurance Awards 2025. Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. As part of the Bspoke group we have Miramar Underwriting who are a leading insurance MGU, specialising in commercial and residential property insurance product We’re rapidly growing, and that’s where you come in. Why join Bspoke? Joining Bspoke means more than just having a job. We don’t follow the usual corporate path – instead, we embrace a dynamic and non-traditional approach. We’re a driven, passionate team that’s genuinely excited about what we do, and we’re proud of it. Delivering exceptional experiences for both our colleagues and customers starts with ensuring a fantastic experience for our team. Our values serve as a compass reflect our Group’s core principles and ethics, to enable us to deliver the best outcomes for our colleagues. Here’s a snapshot of our values, so you can see what we’re all about: Relentlessly collaborate, defeated by nothing, proud to be ambitious, agile at our core and we are our people. Role overview The Development Underwriter is responsible for managing coverholder relationships, by collaborating with new and existing coverholders to grow a profitable portfolio through Delegated Authority of schemes. The Development Underwriter will also work with the Group Sales team, to convert new business opportunities for both new and existing coverholders. Key Accountabilities Underwriting and Referrals: • To underwrite risk referrals from Coverholder clients within strict timescales and to your own specified authority levels., • Create and continually develop underwriting rules and guidelines suitable for our areas of expertise, being residential and commercial property business, with particular emphasis on non-standard business., • Establish suitable and flexible underwriting parameters for Coverholder facilities so that the Coverholder has the controlled freedom to place appropriate policies under such facility and grow their account in a profitable manner. Management and Analysis: • To monitor business levels for Coverholder accounts, with particular focus given to identifying trends in GWP, claims, catastrophe aggregate and average rates, with appropriate analysis and corrective action is taken where required., • Work with coverholders to share and discuss findings, so that mutually agreed actions can be taken for the benefit of the mutual relationship., • Support Coverholders to provide all required bordereaux and statistical information by the required deadlines., • Monthly bordereaux review to ensure that the data provided is accurately declared to our Insurer partners, and meets underwriting criteria set under delegated authority. Product Development and Governance: • To develop new products for Coverholders, which will include policy wordings, underwriting guides, rating structures and other supporting policy documentation., • Draft and amend product documentation, as required., • Working alongside the Group Product team, to customer documentation meets required standards., • Ensure all products are constructed in line with the latest FCA and industry guidelines, focusing on ‘plain English’ language and the relevant Consumer & Insurance Act requirements., • Review performance and claims activities to ensure any necessary amendments to rating or coverage levels. Claims and Complaints Referrals: • Assist with any Insurer claims referrals where there is an underwriting/coverage query and assist with providing evidence for any complaints., • Liaise with claims counterparts of insurer partners in respect of large and/or difficult claims and with any complaints where appropriate., • Represent at claims meetings with relevant parties as appropriate, providing technical underwriting support., • Review Insurer & TPA Claims partners statistical reports and information to conduct detailed oversight to support product and pricing development. Compliance and Regulatory: • Solid understanding of regulatory compliance requirements, including FCA rules., • Solid understanding of Delegated Authority, • A working knowledge of the law as it relates to insurance., • Customer documentation is in line with current legislation., • Liaise with First Line Auditor and Underwriter regarding Coverholder audits, ensuring that subsequent requirements and recommendations are satisfactorily implemented. Bordereaux Review and Monthly Coverholder Figures: • To review the monthly risk bordereau sent through by coverholders, and liaising with underwriter and coverholders to resolve any queries., • Highlight to underwriters of any noticeably improved or poor performing months in respect of the coverholders, providing technical underwriting recommendations., • Review the master figures for each coverholder – including the premium development for each month., • Support any changes to the bordereaux template with the underwriter and coverholder. Skills And Knowledge Underwriting & Product Knowledge • Extensive underwriting experience across core market products, ideally within areas Property and Non-Standard household insurance., • The ability to review and put forward appropriate recommendations on pricing, to ensure pricing models allow profitable growth., • A sound and working knowledge of market wordings, products, and Bspoke policy documentation., • The ability to apply strong underwriting judgment and expertise in risk assessment and decision-making. Commercial & Negotiation Skills • Strong trading and negotiation capabilities with the ability to gain maximum benefit from these skills to achieve commercially sound outcomes., • A high level of numeracy to effectively interpret financial and risk data., • Work with the Group Distribution team on new opportunities Interpersonal & Communication • Good knowledge of the delegated authority environment and the ability to build and maintain strong coverholder relationships., • Excellent written communication skills, with the ability to write in plain English and avoid unnecessary jargon., • A strong customer focus and the ability to understand and anticipate customer needs. Personal Attributes • High attention to detail and the ability to work accurately and consistently., • Proven ability to work to tight deadlines and perform effectively under pressure., • An enthusiasm for personal development and a willingness to support the development of others. Experience and Qualifications Essential • Experience: A minimum of 5 years of proven experience in an underwriting role, with a strong focus on core market products and within a delegated authority environment., • Qualifications: You must hold the CII Certificate in Insurance (Cert CII) or an equivalent professional qualification., • Knowledge: Demonstrable knowledge of the UK's regulatory framework for insurance, including relevant FCA rules and compliance requirements. Desirable • Experience: Previous experience dealing with specialist property, including non-standard household products is highly beneficial., • Qualifications: Progress toward the CII Diploma in Insurance (Dip CII) is preferred Sounds like you? We at Bspoke are ready so if this role sounds like you apply today. If we’re lucky to be inundated with quality applications we may close the application early, so what are you waiting for?

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

Front Office team in our growing luxury boutique hotel. Reporting to the Rooms Division Manager, the. Key responsibilities include supervising the front office team, training and developing staff, handling guest complaints professionally, managing room assignments, and ensuring smooth day-to-day ope

Develop and implement marketing strategies to attract customers and boost sales, including community engagement and advertising initiatives. Ensure high levels of customer satisfaction by addressing complaints, monitoring service quality, and creating a welcoming atmosphere. Manage budgets, control

ROLE OVERVIEW // We are recruiting for an experienced Global Mobility Adviser to join the Human Resources (HR) department on a permanent basis. The HR department comprises the following teams – Recruitment, HR Advisory & Diversity & Inclusion, HR Systems & MI, Global Mobility, Reward, Benefits & Wellbeing, Employee Relations and Early Careers Development. The Senior Global Mobility Manager manages the Global Mobility team-members comprising of two Global Mobility Advisers. The Global Mobility Advisers will be responsible for providing support to the Senior Global Mobility Manager to ensure the successful delivery of the global mobility framework and procedure, including immigration, relocation and associated governance. The role supports both the business and individuals to ensure moves are compliant, efficient, and beneficial for career development and firm strategy. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Coordinate and track international secondments (e.g. to overseas offices or relationship firms), including preparing secondment documentation, cost projections for the Secondment Committee, and briefings., • Support visa and immigration applications, often working with external providers., • Track visa expiry dates and ensure timely renewals or exits to maintain compliance., • Advise partners, HR, and secondees on mobility risks, benefits, and logistics., • Liaise with internal and external tax advisers to manage tax briefings, equalisation, and employer obligations., • Ensure compliance with home and host country requirements, e.g. employment law, payroll, and social security., • Apply the firm’s global mobility and secondment policies consistently and help maintain and improve policy documents, processes, and internal guidance., • Maintain accurate data on secondees and secondments., • Prepare reports for senior leadership or committees on secondment activity, trends, and costs., • Assist the Senior Global Mobility Manager to enhance the lawyer experience and support career development., • Assist the Senior Global Mobility Manager to enable strategic talent movement to meet client and business needs., • Support the firm’s reputation and relationships through smooth secondments and risk mitigation., • Responsible for collating per diem, expenses, and payroll spreadsheets for overseas secondments., • Responsible for the annual per diem review for short-term secondees., • Escalate policy or process exceptions, compliance risks or vendor performance issues and secondee complaints to Senior Global Mobility Manager and stakeholders where appropriate., • Responsible for the annual salary and discretionary bonus reviews, together with the bi-annual overseas allowance and fixed exchange rate review for long-term secondees., • Responsible for annual Global Mobility projected budget for Finance., • Keeping abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector and making recommendations for change within the firm where appropriate. CANDIDATE PROFILE // Candidates for this position must have: • Experience working in a similar role (i.e. inhouse) within a professional services environment., • Client focused and commercially minded with the ability to adapt approach and service., • Strong understanding of immigration and tax issues in key jurisdictions such as UK, HK, EU, and US., • Experience of using HR systems (Workday HR experience would be advantageous) and producing reports., • Experience working cross-functionally with HR, Finance, and Compliance., • Strong organisational and communication skills, especially when supporting senior stakeholders., • Knowledge of secondment models (e.g. client, international office, relationship firm)., • The ability to build strong business relationships with internal and external contacts and the resilience to deal with demanding individuals., • Proactive, prepared to take a hands-on approach to managing their workload using their own initiative., • Comfortable accepting instructions and guidance from different key stakeholders and managing several priorities at one time., • Ability to work collaboratively in a team but comfortable working on their own., • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines., • Excellent attention to detail., • Experience of Microsoft Office Packages (Word, Excel, and PowerPoint)., • Experience of working in a diverse team whilst fostering an inclusive team culture., • High level of professionalism and integrity; displaying the highest standard of professional ethics., • A willingness to provide feedback, share information, contribute ideas and suggestions as necessary., • Excellent interpersonal and communication skills, written, spoken and presentational, including strong influencing skills., • Any other duties required. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead the operational strategy and execution across our growing banking platform. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team, the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering scalable, resilient, and client-centric operations that are fit for the digital age. Key Responsibilities: Strategic Leadership • Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions., • Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage., • Lead all banking operations, including critical third-party and outsourced service providers, ensuring seamless service delivery and adherence to SLAs., • Design and optimise processes for operational efficiency, quality, control, and regulatory compliance. As first-line owner of financial crime risk management and controls, the COO will ensure efficient and compliant operational execution across the following risk areas: • KYC & Customer Due Diligence (CDD): Oversee end-to-end KYC lifecycle, including onboarding, periodic reviews, and trigger-based updates., • Client Onboarding: Deliver compliant, efficient onboarding journeys aligned with risk appetite and regulatory requirements., • Transaction Monitoring: Ensure timely, effective investigation and escalation of alerts, including SAR management., • Sanctions Compliance: Oversee screening and escalation processes for sanctions adherence across clients, payments, and vendors., • Anti-Fraud Controls: Implement and oversee fraud detection and prevention frameworks across all customer channels., • Surveillance: Monitor for market abuse and misconduct through robust communications and trade surveillance., • Governance & MI: Deliver actionable financial crime metrics, ensure first-line ownership of controls, and provide insight into emerging risks., • Act as the senior first-line lead for Consumer Duty, ensuring all customer journeys deliver good outcomes and fair treatment across the product lifecycle., • Embed Consumer Duty principles into operational processes, MI, complaints handling, and service design (price & value, consumer understanding, product suitability, support)., • Lead delivery of customer outcome testing and ensure operational ownership of resulting action plans and improvements., • Drive a culture of accountability for conduct and customer outcomes within the operations function., • Lead the delivery of high-integrity, real-time payment and settlement services across multiple channels and currencies., • Ensure compliance with payment system rules, internal policies, and applicable regulatory standards (e.g., Faster Payments, BACS, CHAPS, SWIFT)., • Maintain a strong first-line control environment, aligned with enterprise risk frameworks and regulatory requirements and expectations, including the safety of client assets (segregated, safeguarding, CASS etc.), • Ensure ownership and effective execution of first-line risk and control responsibilities, including RCSA, control testing, and incident management., • Provide timely and transparent operational risk reporting to the Executive Team and Risk Committees, including emerging risks and remediation status., • Ensure adherence to enterprise-wide risk policies, with clear accountability for first-line execution., • Lead the development and execution of the Bank’s operational resilience strategy, including scenario testing, impact tolerances, and disruption readiness., • Ensure comprehensive and regularly tested Business Continuity Plans (BCPs) are in place and tailored to the Bank’s critical business services., • Lead operational planning and budget management, ensuring alignment of resources to strategic priorities., • Inspire, lead, and develop a high-performing operations team aligned with the Bank’s mission, culture, and values., • Continuously assess the operating model and talent requirements to ensure capability, agility, and succession readiness., • Develop clear partnership, sourcing and location strategies to optimise business performance., • Serve as an active member of the ExCo, contributing to enterprise-level strategy, planning, and performance oversight., • Bachelor's degree in Finance, Business, or a related discipline; MBA or equivalent postgraduate qualification preferred., • 15+ years of progressive leadership experience in banking or financial services, with proven expertise in operations, payments, and risk control environments., • Deep knowledge of operational frameworks, payment systems, and regulatory standards (e.g., AML, KYC, CASS, PSD2, Consumer Duty)., • Demonstrated success leading large, multifunctional teams in complex, regulated environments., • Experience embedding regulatory principles into scalable operational processes., • Visionary and results-driven, with excellent judgment and commercial acumen., • Strong communicator and cross-functional collaborator, including at Board and ExCo level., • Pragmatic leader with high integrity, resilience, and a deep sense of accountability. This is more than a senior leadership role — it’s a chance to shape the operational backbone of a future-forward financial institution. As COO, you’ll be instrumental in defining how we scale, serve our customers, and respond to a rapidly evolving regulatory and operational landscape. Join us in building a platform that is efficient, resilient, and designed around fair customer outcomes. Location · London (5 days per week in the office) · Travel to other locations may be required on occasion. Diversity Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. The role is a key leadership position, reporting into the COO and responsible for overseeing regulatory compliance with the COO org. You will represent a key component of our first line of defence and be responsible for the Banks’ Operational Resilience programme. We are seeking a highly experienced Director of Compliance Operations to lead the first line of defence within our Operations function. This role will be responsible for compliance with regulatory obligations, including regulatory reporting, Single Client View (SCV) processes and reporting, RCSA methodology, and Operational Resilience. The successful candidate will play a key role in embedding a strong control environment, delivering robust risk and compliance oversight, and ensuring that critical business services within the payments function remain resilient. You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key. Responsibilities • Lead the first line of defence for compliance operations within the Operations function, ensuring adherence to all applicable regulations and internal policies., • Lead the Bank’s Operational Resilience capability, including identification of Important Business Services & Impact Tolerances, and ensuring end-to-end scenario testing, mapping, and lessons learned are embedded and maintained., • Be required to produce the Bank’s annual Operational Resilience Self-Assessment., • Be responsible for Operations’ regulatory reporting processes, including SCV reporting for deposit guarantee schemes, ensuring accuracy, timeliness, and audit readiness., • Be required to produce the Bank’s Annual Operational and Security Risk Report (REP018)., • Oversee the process behind and be responsible for checking and submitting the Bank’s REP017, REP020, Complaints & Fraud Reports., • Own and maintain a robust RCSA process across Operations, ensuring appropriate risk identification, control testing, and remediation of control deficiencies., • Develop and manage control frameworks, operational risk indicators, and reporting dashboards to continuously monitor and improve the risk posture., • Within the Bank’s Operational Resilience framework, hold responsibility for the Bank’s BCP, ensuring business continuity plans and incident response procedures are aligned to resilience requirements and regulatory expectations., • Support with incident and issue management processes across Payments Operations, including root cause analysis, regulatory impact assessment, and timely remediation., • Collaborate with 2nd line Risk & Compliance and 3rd line Internal Audit to ensure alignment, gap closure, and independent assurance over controls and resilience planning., • Drive a culture of proactive risk and control management across the Bank through training, awareness, and leadership., • Proven leadership experience in compliance, operational risk, or resilience roles within banking or financial services, preferably in Payments Operations., • Strong knowledge of UK regulatory frameworks including FSCS, PSR, PRA/FCA Operational Resilience policies, and other relevant bodies., • Strong understanding of SYSC 15A, SS1 21, SYSC 8 and SS2 21., • Hands-on experience implementing and maintaining RCSAs and operational risk control frameworks., • In-depth understanding of Operational Resilience principles, with a track record of delivering resilience frameworks in line with regulatory requirements., • Strong communication and stakeholder management skills, with the ability to influence across all levels., • Experience in leading complex operational functions through regulatory change, risk events, or resilience testing., • Strategic thinker with operational discipline and highly collaborative., • Strong leadership and people development skills., • London (5 days per week) or Belfast (4 days per week) The Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Dealing with customer complaints and complaint resolution. Uploading Information into Customer Portals.

Job Title: Information Governance Manager Starting: ASAP Duration: Until at least 28/02/2026 and then could be extended. Location: North London Closest Station: Old Street Hours: Monday – Friday, 9 – 5:30 Band: 8A Pay: £26ph - £30ph PAYE Inclusive of Holiday Pay – pay dependent on skill, experience and pay type Duties: • Coordinate and manage IG operations in support of research, keeping the management team updated on outcomes and escalating issues as appropriate., • Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats., • Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate., • Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval., • Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function., • Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations., • Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register., • Develop and provide tailored IG training and guidance for research colleagues., • Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research., • Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes., • Ensure the Trust is compliant with legislative requirement for data sharing or licensing., • Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes., • Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery., • Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust, • Manage, support and develop the Information Compliance Officer., • Provide expert advice to the Trust on information governance related for contracts and agreements for research that involve processing personal data. Essential Knowledge & Experience: • Minimum five years’ experience of working in the Information Governance field, • In-depth experience of working in an Information Governance/ field with care provider(s) higher education, or research institution., • Two years’ experience of handling Freedom of Information requests, • Experience of team and staff management, • Dealing with members of the public, • Three years’ experience of developing awareness and training programs for staff, • Providing IG as service in a research environment, • Knowledge of Information Governance issues relevant to the health or social care including relevant specialist organizational / procedural / policy knowledge in relation to records and information management., • Sound knowledge and understanding of NHS Information Governance agenda and the Data Security & Protection Toolkit, • Knowledge and understanding of the IG agenda, including Data Protection Act, Freedom of Information (FOI) legislation, Caldicott Report guidelines, security, confidentiality, and the Goldacre Review., • Specialist knowledge of IG in the research context Skills: • Ability to deal with complex issues and to distil information to identify what is required and seek appropriate responses, • Ability to liaise with a range of internal and external stakeholders of all grades, and able to build effective working relationships with customers, managers and staff, • Ability to work to a demanding work schedule, • Ability to work with a high degree of accuracy and detail, • Ability to undertake thematic analysis of risks, incidents and other compliance elements, • Good organizational skills and ability to prioritize between competing demands., • Good numerical skills and ability to analyze complex issues., • Good all round IT skills including email, internet, word processing, spreadsheet, presentation and database software., • High level of drive and determination., • Sound judgement and attention to detail., • Able to build effective contacts and networks., • Ability to work effectively as part of a team. Personal Qualities: • Evidence of commitment to personal development and training., • Responsive and enthusiastic., • Practical approach to problem solving., • Flexible attitude to working., • Ability to engage and motivate people., • Ability to work both independently and effectively with a team., • Ability to work under pressure and to deadlines., • Ability to manage work and prioritize workload.

*This is not a Technical or IT role: Job Description: To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business Oversee the maintenance of local governance and controls including, but not limited to: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including workflow and people competency, • Timely closure of all agreed audit actions Work closely with clients to ensure that The Customer Relations team is working within prescribed client complaint frameworks. Attend and lead regular Complaint-based Client calls. Represent HCL on monthly Client Assurance meetings. To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Ensure that regular 1-2-1’s and annual appraisals are completed in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Expanding on existing Root Cause Framework, • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk and Consumer Duty obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

About the Role Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation. As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements. Key Responsibilities • Manage a portfolio of FtP cases from initial assessment through to resolution., • Gather, analyse, and assess evidence to support decision-making., • Liaise with complainants, registrants, witnesses, and legal professionals., • Draft clear, accurate correspondence, reports, and case summaries., • Monitor and progress cases in line with agreed timescales and regulatory standards., • Contribute to the continuous improvement of case management processes. Person Specification Essential • Previous experience of case management, investigations, or regulatory processes., • Strong analytical and decision-making skills., • Excellent written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Strong organisational skills and attention to detail., • Experience in a regulator, membership body, or public sector organisation., • Understanding of Fitness to Practise or complaints handling procedures. What’s on Offer • An ongoing temporary position with a respected regulator., • Hybrid working – 1–2 days per week in the office., • Competitive pay rate., • Valuable experience in the regulatory sector., • Supportive and collaborative team environment.

We are currently recruiting for an award-winning Property Management company for the role of Building and Operational Safety Advisor. This role supports the development and delivery of health, safety, and compliance strategies across a diverse residential property portfolio. The Building & Operational Safety Advisor is responsible for undertaking audits, inspections, and risk assessments to ensure legislative compliance, particularly with the Building Safety Act. The advisor also provides expert guidance on fire safety, contractor management, and incident investigations. Close collaboration with operational, technical, and client teams is essential, as is a strong understanding of UK health and safety law. NEBOSH certification is preferred. Key Responsibilities • Promote a safety-first culture across the business and managed sites., • Deliver health and safety audits, site inspections, and risk assessments., • Identify non-compliance issues and support the development of corrective action plans., • Support investigations into incidents, near-misses, and complaints, producing clear reports and recommendations., • Assist with safety case reports and documentation, especially for higher-risk buildings (HRBs)., • Provide training sessions, toolbox talks, and inductions to staff and contractors., • Contribute to compliance reporting, dashboards, and trend monitoring., • Stay up to date with changes in health and safety legislation and best practice., • Offer technical guidance on fire safety, contractor management, and resident safety., • Collaborate with internal teams and external partners to embed a culture of proactive safety and compliance. Key Skills Required • Strong knowledge of UK health and safety legislation, including the Building Safety Act, CDM Regulations, and Fire Safety Order, • NEBOSH General Certificate (or equivalent) preferred, • Experience in safety advisory or auditing roles, ideally in residential property, construction, or facilities management sectors, • Excellent risk assessment and site inspection abilities, with a methodical and detail-focused approach, • Clear and confident communication skills, with the ability to convey technical advice to non-specialists, • Experience conducting incident investigations and producing actionable reports, • Proficiency in delivering health and safety training, inductions, and toolbox talks, • Strong organisational skills, capable of managing multiple sites and priorities, • Proactive and self-motivated, able to work independently and drive continuous improvement What’s In It For You? • Location: North London, • Work type: Permanent, • Working arrangement: Monday to Friday, working from 9am until 5.30pm., • Competitive salary based on experience, pension, opportunities for professional development and training, and more. For further information on this role as a Building and Operational Safety Advisor, apply below! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Department: Warranty Location: Croydon – Hybrid Salary: £33,021.15 Bonus: £1,545 performance bonus Start Date: June/July The Role: In this role, you will be responsible for handling Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will be in direct communication with our client’s retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will have the responsibility to approve or decline claims based on the information received and the terms of the warranty policy. You'll respond to inbound and outbound calls from retailers, customers, and internal teams to provide expert technical support and ensure smooth claim management. You will ensure a professional and proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, while working collaboratively to achieve Allianz Partners’ Vision and Mission. Hours: 37.5 hours per week, covering shifts between 9 am and 5:30 pm, Monday to Friday. Responsibilities: • Ensure the warranty claim is valid and meets the terms and conditions of the Approved Used Warranty programme., • Use your exceptional customer service skills to manage claims proactively, ensuring timely and cost-effective customer service., • Monitor claims to ensure services are delivered on time and customers are kept fully informed., • Handle all incoming calls in a polite, efficient, and proactive manner., • Ensure retailers adhere to agreed claims procedures and self-authority claim limits., • Identify and initiate potential recoveries from third parties., • Apply product and technical knowledge effectively and maintain up-to-date knowledge of the automotive brands represented., • Share product or technical updates and issues with your colleagues., • Handle regulated complaints within FCA complaint guidelines., • Strong understanding of motor vehicle technology and technical qualifications equivalent to City and Guilds Motor Vehicle Technician., • Solid knowledge of motor vehicle warranty and sound technical knowledge., • Proficient in Microsoft Office and comfortable with online systems., • Excellent communication skills, both verbal and written (emails/correspondence)., • Confident interpersonal skills with the ability to engage effectively with retailers, clients, and customers., • Previous experience in a warranty department is an advantage., • Training: Comprehensive training and development opportunities, ensuring continuous learning., • Pension Scheme: We contribute towards your future through a company pension scheme., • Private Medical Cover: Available after 12 months of service., • Annual Leave: Competitive leave entitlement with additional days for long service., • Flu Vaccination & Eye Care Vouchers: Annual benefits to keep you healthy., • Discounts: Access to discounts on Allianz products and high street/online retailers., • Performance Bonus: A company-wide bonus scheme based on performance., • Roadside Assistance: Free after 6 months of probation., • Interest-Free Season Ticket Loan: Available after probation., • Corporate Social Responsibility: Paid volunteering days after 12 months of service., • Employee Assistance Programme (EAP): Available from day one, offering confidential 24/7 helpline and support for mental health, legal advice, and more.

Our client does not accept PSW Visas and Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential. Our Banking client is looking for Concierge/Building Services Officer to join their team on a full-time permanent basis. This role is crucial in ensuring the smooth and secure operation of a multi-tenanted building. You will be responsible for security, maintenance, and providing excellent customer service to tenants and staff. Responsibilities include (but not limited to): Security & Safety: • Conduct daily security checks, including fire alarm systems, CCTV, and intruder alarms, and complete detailed security checklists., • Manage access control, supervise contractors, and escort visitors., • Ensure compliance with security and safety regulations, including fire safety and health and safety at work., • Respond to and manage security incidents, reporting breaches to the Premises Supervisor., • Participate in quarterly fire drills., • Accompany staff for cash collection when required. Building Maintenance: • Perform daily inspections of the premises, identifying and reporting maintenance issues., • Carry out minor repairs (e.g., changing light bulbs, fuses) and arrange for specialist contractors when necessary., • Monitor and maintain heating, ventilation, and other building systems., • Manage cleaning services, conduct spot checks, and report any issues., • Manage refuse collection and arrange special collections as needed., • Manage consumable supplies such as paper towels, soap, and toilet paper., • Conduct meter readings for utilities and provide reports. Tenant & Customer Service: • Provide a professional and welcoming presence, assisting tenants and staff with enquiries and deliveries., • Manage incoming post and deliveries for tenants., • Address tenant complaints and maintenance requests promptly., • Provide cover for the bank reception area during lunch breaks and for the Premises Supervisor during holidays., • Ensure the staff kitchen is well stocked with supplies. Administrative Duties: • Maintain accurate records and logs., • Manage stationery and other supplies., • Oversee document shredding and archiving., • Ensure compliance with standing instructions. Experience and Skills: • Proven experience in a concierge, building services, or security role., • Strong understanding of security and safety procedures, including fire safety and health and safety regulations., • Excellent communication and customer service skills., • Ability to perform minor maintenance tasks., • Strong organisational and administrative skills., • First Aid certification (desirable). For more information on this role please contact Barbara Houghton by sending your CV to and quoting ref 16901BH.

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

Resolve any customer issues or complaints promptly and professionally. This opportunity is with a local charity focused on delivering exceptional domiciliary care, driven by values rather than shareholders. Your exceptional organisational skills, communication abilities, and passion for providing hi