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Job Title: Branch Manager About the brand: At Mammy Pancake, we believe that the best egg puffs should be available everywhere. With shops currently across Hong Kong and Taiwan, we are proud to announce the opening of our first UK store! Join Mammy Pancake, a brand originating from Hong Kong committed to popularising traditional egg puffs. Collaborating with both local and global partners, we meticulously select premium ingredients to craft innovative renditions of this beloved Hong Kong delicacy. About the job: As the Branch Manager, you will play a pivotal role in launching and leading our first UK store. You will be responsible for overseeing all aspects of the store’s operations, ensuring a seamless experience for both customers and staff. Your leadership will be essential in upholding Mammy Pancake’s high standards of quality, service, and efficiency. This position offers a unique opportunity to shape the success of our brand in a new market and to be a key part of our expansion journey. Role and Responsibilities: - Oversee day-to-day operations of the store, ensuring the smooth functioning of all aspects, including the kitchen, dining area, and customer service. - Staff Supervision: Recruit, train, and supervise restaurant staff to deliver excellent customer service and maintain high standards of cleanliness and efficiency. - Financial Management: Prepare and manage budgets, analyse financial reports, and implement cost-control measures to optimise profitability. - Promotions and Marketing: Work with the marketing team to develop and implement promotional strategies to attract new customers and retain existing ones. - Monitor inventory levels, place orders for supplies, and manage inventory to minimise waste - Ensure that every guest receives prompt and friendly service, addressing any customer concerns or complaints in a professional manner. - Maintain high standards of food quality and presentation, adhering to health and safety regulations at all times. - Ensure compliance with company policies and procedures, as well as local health and safety regulations. Requirements: - Must be authorised to work in the UK - 2+ years of experience in a supervisory or managerial role in the food service industry preferred. - Strong leadership qualities with the ability to motivate and inspire a small team. - Passion for providing exceptional customer service and creating a positive dining experience. - Excellent organisational and time-management skills, with the ability to prioritise tasks effectively. - Resourceful and proactive in resolving issues and finding solutions. - Willingness to work flexible hours, including weekends and holidays, as required by the demands of the business. If you are a motivated individual with a passion for the food service industry and a commitment to excellence, we would love to hear from you. This is an exciting opportunity to be a part of Mammy Pancake’s expansion into the UK market and to lead a team dedicated to delivering high-quality food and exceptional customer service. Apply now to join us on this delicious journey!

We are looking for an experienced restaurant supervisor to join the SMOKESTAK team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. Working alongside a well-established management team, you’ll support the front of house team in ensuring we are delivering that same passion to all our guests through support and training. You’ll be a role model for all staff and spearheading what it means to run a dynamic London restaurant. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible and constantly looking for ways to drive the business forward. Responsibilities. Collaborate with the management team for seamless operations, especially during service. Take care of the opening of the restaurant, allocate staff to their section and brief the team before service. Take care of the closing of the restaurant, send end-of-day reports to the senior team, do the cash-up. Provide training to the new team members and help covering sections when needed Have the ability to deliver high standards consistently. Ensure that the team follow company policies, as well as health & safety regulations. Be a bastion of our brand and lead by example. Deliver excellent guest experience and be able to deal with complaints if needed Requirements. Previous experience in a similar environment. A love for hospitality, food, wine and drink. Basic grasp of Microsoft 360 and SharePoint. Familiarity with software systems including Lightspeed, SevenRooms, Workforce desirable but not essential. We offer. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards.? We offer qualifications, including, WSET, health and safety, food training.? Company donations to charities our staff feel are close to home.? Whole team staff parties. Wholesome staff meals, end of service drinks. 28 days holiday [including bank holidays] per year. Pension provider | The People’s Pension.

1. Responsibilities​ Operations​ Oversee daily pub operations. Ensure smooth service during opening and closing hours. Manage inventory of drinks and food, placing orders as needed.​ Maintain the pub's cleanliness and appearance, making sure all areas are presentable for customers.​ Staff Management​ Hire, train, and schedule staff. Conduct performance reviews and address any work - related issues. Customer Service​ Ensure high - quality customer service. Handle customer complaints promptly and effectively. 2. Requirements​ Experience Familiarity with UK licensing laws and regulations.​ Skills Excellent communication and customer - service abilities. Good financial acumen for budgeting and cost - control.​ Personal Attributes​ Passion for the hospitality industry.Problem - solving skills for handling various situations.

1. Responsibilities​ Customer Service​ Greet customers with a warm smile, escort them to tables. Anticipate customer needs, handle complaints well. Communication and Teamwork​ Coordinate with kitchen staff, relay customer requests. 2. Requirements​ Prior customer - facing experience, especially in hospitality, is helpful but not necessary.​ Strong verbal English communication skills. Multilingual ability is a plus. Available for flexible part - time hours, including evenings, weekends, and holidays.

We are seeking for a friendly and an efficient FULL TIME/ PART TIME Waiter/ Waitress to join our team . The an ideal candidate will have a strong skills in a hospitality service and a commitment to providing an exceptional guest services. As a Waiter/s, you will play a crucial role in ensuring that our quests have a memorable dining experience.. - Take accurate food and drink orders, ensuring all details are noted for kitchen staff. - Follow specific steps of service - Maintain high food safety/hygiene and allergen standards - Provide knowledgeable recommendations to guests, including upselling menu items to enhance their dining experience. - Serve food and beverages promptly while maintaining a relevant speed and standards of presentation. - Maintain cleanliness and organisation of the dining area, including resetting tables for new guests. - Handle guest inquiries and complaints with professionalism, ensuring satisfaction at all times. Requirements - 2 years of previous experience in a casual high street dining restaurant is preferred. - Understanding of food safety standards and regulations is required. - Good guest service skills with a friendly and approachable demeanour. - Ability to work efficiently in a fast-paced environment while maintaining attention to detail. - Good communication skills to interact effectively with guests and team members.

We are looking for a dependable Delivery Driver to join our team. In this role, you will be responsible for delivering goods to customers in a timely and professional manner, while ensuring excellent customer service. Responsibilities: Deliver packages to customers' addresses in a safe and timely manner Follow delivery schedules and plan routes efficiently Maintain accurate records of deliveries and returns Handle customer queries and complaints professionally Ensure vehicle is well-maintained and report any issues Assist with loading and unloading goods as required Requirements: A valid driver’s license with a clean driving record Previous delivery experience is an advantage Good knowledge of local routes and geography Strong time management skills and ability to meet deadlines Ability to lift and carry packages of various sizes Excellent communication and customer service skills

Responsibilities Customer Service:Greet customers with a warm and friendly welcome, providing excellent service throughout their shopping experience.Assist customers in finding products, answering their questions, and offering product recommendations.Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction. Store Operations:Keep the store clean, tidy, and well - organized, including shelving, displays, and aisles.Stock shelves with new products, ensuring that items are properly priced and labeled. Assist with the opening and closing procedures of the store, including tasks such as counting cash and setting up displays. Sales and Merchandising:Promote products and special offers to customers, increasing sales and customer awareness.Help with the visual merchandising of the store, creating attractive displays to enhance the shopping experience.Monitor stock levels and report any shortages or overstocks to the store manager. Requirements Experience:Previous retail or customer service experience is preferred but not essential. We are willing to train the right candidate. Skills:Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.Strong customer service orientation, with a passion for providing a positive shopping experience.Basic numerical and literacy skills, as well as the ability to operate a cash register and other retail equipment. Availability:Must be available to work flexible part - time hours, including evenings and weekends. Personal Attributes:Reliable, punctual, and able to work independently or as part of a team.A positive attitude, with a willingness to learn and adapt to new situations.A neat and professional appearance.

Radio Rooftop are looking for an experienced Host/Hostess to join our Reservations and Reception team in the 5* venue above the ME Hotel. KEY ACCOUNTABILITIES & RESPONSIBILITIES To greet customer and identify their reservations. To co-ordinate bookings and ensure proper table rotation. Maximise table efficiencies through table allocation and turning tables · Provide consistently excellent customer service, anticipating guest needs and exceeding expectations. · Collaborate with and support other staff members to ensure efficient venue operations. · Guide guests to their assigned tables. · Contribute to a positive and welcoming atmosphere for all guests. · Address customer concerns and resolve complaints in a professional and timely manner. · Perform opening and closing duties, including table setup, cleaning, and inventory management. Open Table (or other reservations system) experience is an advantage