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Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday – Friday A bit about the job You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step. You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact. Skills and experience we’re looking for * Great communication skills and experience in a customer-facing role. * Empathy and the ability to support people through difficult times. * A natural problem-solver who asks the right questions to get things done. * Detail-focused and confident making decisions based on facts. * Insurance or financial services experience is a bonus – but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - .

We are looking for an experienced Complaints and Information Governance Officer to carry out the following duties: To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services. ii. To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service i.e. (i) Complaints (ii) Freedom of Information; (iii) Data Protection (iv) Member’s Enquiries. iii. To develop and maintain good relations with service areas and partner agencies iv. To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services. v. To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance. For more information please contact Simone at Social Care Locums.

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities.Working Pattern: Fully Site BasedLocation: LondonRate: 280-300 UmbrellaThe RoleThe Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: • Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service., • Implementing the organisation’s neighbourhood services business plan and contributing to budget management., • Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction., • Overseeing quarterly estate inspections, working collaboratively with repairs and estate services., • Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised., • Delivering an effective approach to anti-social behaviour through decisive case management and partnership working., • Ensuring responsive, victim-centred action on domestic abuse cases., • Representing Housing Services at court, case conferences, and multi-agency meetings., • Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams., • Analysing service performance, KPI data, and developing strategies for continuous improvement., • Championing equality, diversity, and inclusion across service delivery., • Supporting emergency planning, service continuity and the council’s safeguarding responsibilities.About YouWe are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring:, • Experience managing teams in a housing management or neighbourhood services environment., • Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks., • A track record of delivering service improvement, driving performance, and managing change., • Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working., • Excellent communication, influencing, and relationship-building skills., • Ability to analyse data, manage budgets, and contribute to strategic planning., • Strong organisational skills with the ability to prioritise competing demands., • A commitment to equality, diversity, and delivering exceptional customer service.Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and developmentHow to ApplyIf you are an experienced housing management professional looking for your next step, we would love to hear from you.Apply today via Pertemps Network Group and take the next step in your housing career.

If you enjoy working in a fast-paced operational environment and using data and engineering insight to solve real system challenges, this System Optimisation Engineer role could be a great next step for you.You’ll be working across a large hydraulic area, helping to keep the clean water network running smoothly while balancing customer service, leakage, and regulatory targets. This is a role where you can really make an impact, working closely with different teams and getting involved in both day-to-day operations and longer-term improvements.What you’ll be doing as a System Optimisation Engineer • Monitoring and resolving low-pressure issues, customer complaints and network risks., • Supporting and leading technical input into engineering and customer projects., • Acting as a technical lead during unplanned or emergency events., • Writing and reviewing risk assessments for work impacting the water network., • Working closely with leakage teams and other stakeholders to optimise system performance., • Supporting long-term planning around resilience, water quality and system stability., • Helping develop operating strategies to maintain a calm and compliant network., • Reviewing and approving new connections and development requests.Base location: Croydon – CR0 8YYWorking hours: 9 am to 5 pm Monday to Friday, 36 hours per week, with possible participation in a technical standby rota in future (1 in 8 weeks)What you should bring to the role, • A degree in Engineering or a relevant technical discipline would be desirable., • Strong understanding of hydraulic systems and water network operations., • Experience working within a regulated environment, ideally in water or utilities., • Good analytical and problem-solving skills, with the ability to interpret operational data., • Strong communication skills and confidence working with multiple stakeholders, and a proactive mindset with a willingness to learn and develop.What’s in it for you?This is a great opportunity to join a high-profile team where your work directly impacts customers and the performance of the network, while also giving you exposure to a wide range of stakeholders and projects across the business., • Competitive salary from £39,770 up to £45,000 per annum, depending on skills and experience., • 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays), • Generous Pension Scheme through AON., • Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)Who are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Registered Care Manager London, Haringey About Us Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalised care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. The Care ManagerRole We are seeking an experienced and compassionate Care Manager for the area of Haringey to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centred care. Care ManagerKey Responsibilities • Oversee the day-to-day operations, • Ensuring that all clients receive high-quality, person-centred care, • Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training, • Develop and implement individualised care plans in collaboration with clients, families, and healthcare professionals, • Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients, • Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements, • Handle client inquiries, concerns, and complaints, resolving and issues, • Monitor and manage the budget for care services, ensuring efficient use of resources, • Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports, • Experience as a care manager or in a similar role within the healthcare or social care sector, • Level 5 Diploma in Leadership for Health & Social Care (or willing to work towards) / Nursing degree or similar, • Full UK driving license - a must, • Strong understanding of care regulations, standards, and best practices, • Excellent leadership and people management skills, with the ability to inspire and motivate a team, • Exceptional communication and interpersonal skills, with a compassionate and empathetic approach, • Ability to develop and implement effective care plans tailored to individual client needs, • Experience with CQC inspections and compliance is highly desirable, • Competitive salary with opportunities for career progression, • Comprehensive health and wellness benefits, • Support for ongoing professional development and training, • Flexible working arrangements and a supportive work environment, • The opportunity to make a meaningful difference in the lives of clients How to Apply Send your CV through CV Library or to my email. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including: • Enhanced Disclosure and Barring Service (DBS) check, • Verification of qualifications and experience

Job Title: Nursery Manager Location: London, London, United Kingdom, London, W9 2EHContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: Competitive (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place – Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 – 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate:£31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important – Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities • Manage a personal caseload of residential environmental health and housing standards cases, • Carry out inspections of residential premises including HMOs and single-family dwellings, • Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould, • Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair, • Review evidence gathered during inspections and determine the appropriate regulatory response, • Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990, • Support enforcement action and judicial proceedings, including preparing prosecution files, • Act as an expert witness in court or tribunal where required, • Use specialist equipment where needed to support investigations, • Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases, • Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline, • Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing, • Experience in a local authority or other public sector regulatory / compliance setting, • Experience carrying out property inspections and investigating housing-related complaints, • Experience assessing evidence and supporting or taking enforcement action, • Strong report writing and written communication skills, • Ability to manage a varied caseload and prioritise risk effectively, • Good communication skills and ability to work with residents, landlords, agencies and internal teams, • Membership of the Chartered Institute of Environmental Health or other relevant professional body, • Specialist qualification in one or more relevant service areas This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ1686352

Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council’s Allocations Policy and in pursuit of the Council’s statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council’s decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council’s information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.

No Access Investigation Team Manager London Borough of Newham (via Adecco Recruitment) Pay: £27.80 per hour PAYE (£36.39 Umbrella)Location: Newham Dockside (Hybrid - majority office-based)Contract: TemporaryHours: 36 hours per week, Monday to Friday About the Role Adecco are recruiting on behalf of Newham Council for an experienced No Access Investigation Team Manager. This is a specialist leadership role within the Housing Income Collection service, responsible for managing and resolving persistent no-access cases across Newham's housing portfolio. You will lead a high-performing team, ensure legal compliance, support statutory inspections, and contribute to protecting housing assets and income recovery. This is a hybrid role but predominantly office-based at Newham Dockside, with some travel required across the borough. Key Responsibilities • Lead, manage and supervise a specialist team of up to 12 Investigation Officers., • Oversee investigations into persistent no-access cases, ensuring timely resolution and escalation where required., • Coordinate access for statutory inspections including gas, damp & mould, electrical, fire safety, and building safety., • Manage team expenditure in line with the service budget., • Ensure all work aligns with safeguarding, tenancy enforcement and data protection protocols., • Represent the Council at court, internal panels, council committees, and external forums., • Drive service improvements using evidence, data analysis, and performance reporting., • Support improved business efficiency, including streamlined processes and a "digital by default" approach., • Maintain accurate statutory records, reports and documentation., • Contribute to strategic planning, risk management and service development., • Work collaboratively with internal and external partners including legal, fraud, safeguarding, police and enforcement teams., • Respond to complaints, Member enquiries and Freedom of Information requests. You will be an experienced leader with a strong background in housing operations, tenancy enforcement or compliance-focused services. You will combine excellent communication skills with the ability to manage complex cases, lead teams, and work effectively across multiple departments. Essential Skills & Experience • Strong knowledge of housing legislation, tenancy enforcement and safeguarding., • Understanding of tenancy fraud prevention and court processes relating to tenants/leaseholders., • Demonstrable housing-related management experience., • Experience representing an organisation at court., • Ability to manage complex caseloads and lead multi-agency work., • Skilled in performance reporting, KPIs, and housing management systems., • Experience preparing legal documentation and presenting evidence., • Excellent communication, negotiation and decision-making skills., • Ability to manage staff performance, recruitment, supervision and development., • Understanding of local authority or housing services., • Ability to work flexibly, including evenings/weekends when required. Please submit your CV via Adecco. For more information or an informal discussion, contact your Adecco consultant. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A fantastic opportunity has emerged for a homelessness review officer to join the housing options department at one of Adecco's most improved local government clients for the next 2-3 months (with every possibility of an extension should you perform well). Our client is based near to Heathrow Airport in West London but this role is predominantly working from home. You will be working 37 hours each week (Monday to Friday) and undertaking many of the duties of the current Housing Performance Manager role but concentrating on reviews, complaints, FOIs etc. Key elements of the role include: • Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance.* Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. * Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law.* Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation.* Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation.* Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended).* Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review.* Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post.* Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role, as our client is keen to hire as soon as possible to this post.

Temporary Complaints Officer (Housing Needs) – Wembley Hybrid | 36 hours per week | £23.81 PAYE / £31.35 Umbrella | Immediate Start | Until October (possible extension) Are you a customer-centric superstar with a passion for resolving housing-related issues? We’re looking for an experienced Complaints Officer to help clear a backlog of Stage 1 complaints covering housing needs, homelessness, and temporary accommodation. What You’ll Be Doing Investigating Stage 1 complaints Working closely with the Housing Needs team to produce high-quality written responses Delivering fair, evidence-based outcomes Ensuring a compassionate, resident-focused approach Who We’re Looking For We’d love to hear from applicants with: Local Authority experience Homelessness & housing complaints expertise Housing Ombudsman experience (advantageous!) Awareness of key legislation: • Housing Act 1996 Part VII, • Homelessness Reduction Act 2018 Location: Wembley Hybrid: 3 days a week in the office (Monday = mandatory) 36 hours per week Contract: Until October, with potential to extend Start Date IMMEDIATE – temp booking

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. • You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage., • You will acknowledge and resolve complaints by project managing high quality responses., • You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress., • Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents., • Solve complex open and ongoing complaints., • Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution., • Provide high level written responses in line with the understanding of a regulatory approach to complaint handling., • Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards.

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.This role offers a hybrid working arrangement of 3 days in the office and 2 days working from home.The RoleWorking closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.Key Responsibilities • Manage the day-to-day delivery of a portfolio of membership services and programmes., • Lead and support a small team, overseeing performance, workload and development., • Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place., • Investigate and respond to service-related enquiries or complaints., • Conduct research to understand member needs and identify opportunities to improve services., • Support the development of new products, services and partnerships., • Assist with projects to implement new services, working with internal teams such as IT, finance and project management., • Build strong relationships with internal teams, members and external partners.About YouYou will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.You will need to demonstrate:, • Excellent organisational and administration skills with strong attention to detail, • Experience delivering or managing services, programmes or projects, • Strong customer service and stakeholder engagement skills, • Experience researching, analysing information and making recommendations, • Confidence managing multiple priorities, improving processes and handling difficult situations, • Experience leading or supporting a small team, • Strong written and verbal communication skills, • Good attention to detail, • Good IT skills including MS Office, mainly ExcelExperience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.Why Apply?This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects. Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1719605 - Trading Standards – Business Readiness Project (Renters Rights) Job Title: RQ1719605 - Trading Standards – Business Readiness Project (Renters Rights) Contract Duration: 3 Months Hours per week: 36 Key Responsibilities • Lead on Trading Standards input into the council’s Business Readiness Programme for the Renters’ Rights Act, • Develop, implement, and enforce Trading Standards policies to promote fair and safe trading, • Provide specialist advice on consumer protection, housing, renting, and related legislation, • Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action, • Apply a broad range of enforcement tools, including negotiation and formal action where required, • Prepare high-quality reports, statements, consultation documents, and case records, • Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups, • Support performance targets, service improvement initiatives, and best practice implementation, • Train, mentor, and supervise less experienced colleagues where required, • Work collaboratively as part of a multi-disciplinary working group supporting Renters’ Rights implementation This role combines enabling, advisory, and enforcement functions and offers genuine scope to influence how the council embeds the new legislation across services. Essential Skills and Experience: • A relevant Trading Standards qualification, or equivalent regulatory qualification, • Proven experience conducting investigations and enforcement within a regulatory environment, • Strong working knowledge of consumer protection, housing, or related legislation, • Excellent communication and report-writing skills, • Confidence explaining legislation and regulatory requirements to diverse audiences, • Ability to manage a varied caseload and prioritise work effectively, • Strong analytical skills, attention to detail, and problem-solving ability Desirable Experience • Experience regulating lettings agents or property management services, • Experience working closely with housing teams or in private sector housing enforcement

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1715720 - EHC Assessment and Review Co-ordinator Job Title: RQ1715720 - EHC Assessment and Review Co-ordinator Contract Duration: 3 Months Hours per week: 36 The Role We are seeking a motivated and skilled SEN EHC Needs Assessment and Review Coordinator to join our Education, Health and Care (EHC) Service. This is a vital role supporting children and young people aged 0–25 with Special Educational Needs and Disabilities (SEND). You will be responsible for: Managing a complex caseload of children and young people with Education, Health and Care Plans (EHCPs). Drafting high-quality EHC Plans, ensuring they are person-centred, outcome-focused and fully evidence-based. Processing annual reviews within statutory timeframes. Coordinating multi-agency input across education, health and social care, ensuring strong relationships with families, schools, SENCOs and professionals. Overseeing a large caseload of Looked After Children and young people transitioning into adult social care provision. Managing high-cost out-of-borough placements and arrangements for children educated otherwise than at school. Ensuring all EHC assessments are completed within the statutory 20-week timeframe. Supporting Tribunal case preparation, responses to complaints, and contributions to service improvement. This role is central to delivering high-quality statutory SEND functions under the Children and Families Act 2014 and the SEND Code of Practice (2015). About You: You will bring: Strong knowledge of the Children & Families Act 2014, SEND Code of Practice, and associated legislation. Experience in casework management within SEND, education, or a related local authority service. Excellent organisational skills with the ability to manage competing priorities under pressure. Confidence in building constructive relationships with families, schools, health professionals and partners. High-quality written and verbal communication skills. A commitment to inclusive practice, partnership working and improving outcomes for children and young people. A degree-level qualification is required; SEND-related qualifications are desirable. What We Offer A collaborative, ambitious and supportive team. Opportunities for professional development and growth. The ability to contribute to a high-impact service supporting some of our most vulnerable children and families. A working culture built on our PACE values: Productive, Ambitious, Collaborative and Enterprising.

Responsible Individual Romford Basildon and Brightlingsea Essex • Are you a Registered Manager looking to step into a Responsible Individual position? We seek a confident, experienced and values-driven Responsible Individual to join our senior leadership team, working alongside our existing Responsible Individual to provide strong strategic leadership and regulatory oversight across our services. We are looking for someone with experience supporting 8-18s in Emotional Behavioural Difficulties also experience in Learning Disabilities Salary: £55,000 - £65,000 per annum Key Responsibilities of our Responsible Individual • Regulatory Compliance, • Ensure all homes meet and exceed Ofsted regulations and standards, • Support preparation for Ofsted inspections., • Address areas of non-compliance and implement robust improvement plans. Governance & Leadership, • Provide strategic leadership across services., • Develop, review and implement policies aligned with regulatory and best practice standards., • Promote accountability and a culture of continuous improvement. Quality Assurance, • Support and oversee a comprehensive quality assurance framework., • Conduct regular audits of care practices and systems., • Analyse performance data and report against KPIs to Directors., • Maintain accurate regulatory records. Staff Leadership & Performance, • Direct Line Management for Registered Managers, providing supervision and performance oversight., • Monitor indicators such as sickness, turnover and complaints., • Support interim management where required., • Promote professional development and learning. Safeguarding & Welfare, • Ensure safeguarding policies are robust and consistently applied., • Maintain oversight of care planning and outcomes., • Develop strong knowledge of each child, their Care Plans and EHCPs., • Uphold the rights, safety and wellbeing of every child. Stakeholder Engagement, • Work collaboratively with Local Authorities, health professionals and education providers., • Build positive relationships with children, families and external partners.What we require from our Responsible Individual, • Significant senior experience within children’s residential care., • Experience as a Registered Manager or Responsible Individual., • Proven experience across both EBD and LD services., • In-depth knowledge of Ofsted regulations., • Strong safeguarding expertise., • Strategic thinking and analytical capability, • Excellent communication and partnership working skills., • A genuine commitment to improving outcomes for children and young people., • Full UK Driving License., • You will join a supportive and inclusive culture where your leadership and experience truly matter., • Salary & Benefits: • £55,000 - £65,000 per annum, • 25 days annual leave + bank holidays, • Hybrid working model, • Salary sacrifice electric car scheme, • Pension (3% contribution), • Annual pay review, • Employee Assistance Programme, • CPD opportunities following probation, • Access to Development and Welfare Manager, • Mental Health First Aiders, • Team building days, • Employee of the Month scheme, • Refer a Friend Scheme, • Casual dress, • Company events

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement.Rate: £24.50 - £25.50Working Pattern: HybridLocation: Greater LondonKey Responsibilities • Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met., • Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution., • Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code., • Act as the first point of escalation for staff, providing guidance, coaching, and support., • Line manage and supervise up to two-three staff, motivating and engaging the team to deliver high-quality outcomes., • Coordinate and monitor responses to Members’ and Cabinet enquiries, ensuring timely and effective handling., • Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion., • Coordinate and facilitate compensation payments in line with policy and delegated authority., • Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement., • Support the delivery of training for new and existing staff on complaints processes, procedures, and systems., • Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress., • Provide cover for the Manager as required.Experience:, • Proven experience working within the social housing sector., • Demonstrable experience resolving complaints within a diverse community setting., • Experience managing complex caseloads and maintaining accurate case records.Knowledge:, • Strong working knowledge of the Housing Ombudsman Complaint Handling Code., • Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams.Skills & Attributes:, • Ability to lead, motivate, and support others., • Excellent written and verbal communication skills., • Strong organisational skills, with the ability to manage competing priorities., • Confident negotiator, able to influence stakeholders and achieve resolution.Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.

Purpose of the Job Rehabilitation Officer Visual Impairment To provide Rehabilitation Assessment and Mobility Training to Adults who are blind, Deafblind and partially sighted, who are residents of; or are the responsibility of the London Borough of Lambeth, are in their own homes or at other suitable locations as appropriate. At all times give due regard to Council Departments and Service Units policies and practices when carrying out his/her responsibilities. To monitor, update and add to the Lambeth Council Registration Certificate of Visual Impairment following Certification by a Consultant Ophthalmologist. Duties & Responsibilities Rehabilitation Officer Visual Impairment 1. Assess the rehabilitation and mobility needs of visually impaired people for training to enable them to maintain or improve their independence, confidence and abilities., 2. Through risk assessment and provision of resources and or equipment, equipment which will help reduces risk of accidents to the person [i.e. walking in to road, burns from cooking etc]., 3. To assess the needs of people newly registered as blind or partially sighted for services provided by the Team or for referral to other agencies, liaising with carers and others where appropriate., 4. Provide or assist with rehabilitation and mobility training for visually impaired people on an individual or group basis., 5. Train service users for independent living with skills to maintain their independence, including daily living, mobility and orientation, personal hygiene, use of special equipment, communication aids etc., 6. Following a VRS assessment to advise on the provision of equipment required; demonstrate and train in its use in accordance with National and Local guidelines., 7. To ensure that work is regularly reviewed, monitored, recorded and evaluated in order to maintain high quality services., 8. To maintain a range of costed resource information that is accessible to users, carers and other colleagues., 9. Provide Mobility and Life Skill training to children under 18 years old, through risk assessment and age appropriate training [i.e. management of personal care, to remain safe inside and outside their home]., 10. To provide training in road awareness, transport mobility, joint working with Transport for London [on the tubes, trains, and buses etc]., 11. Provide Mobility training in all weather conditions as required by the Service User [including snow and rain]., 12. Assess Service Users with Dual Sensory Loss - Deafblind - and with Multiple Disabilities; Adults with a Learning Disability and Adults over 65 years of age. Job Activities Rehabilitation Officer Visual Impairment 1. To respond professionally to requests for assistance, taking sufficient basic information about the needs in question so as to be able to determine the level and type of assessment required., 2. To maintain up to date case records in line with national and local policies, practices and procedures and to write reports to a professional standard that informs Management., 3. To inform the Line Manager of specific needs that cannot be met due to unavailability of resources or because of inadequate financial provision. 4.Liaise regularly with Voluntary Agencies [Royal National Institute for the Blind, Action for the Blind, SENSE etc]. To keep abreast and up to date with new developments, in technology, equipment and methodologies, relating to visual impairment. Make appropriate recommendation for change with regard to Best Value. 5. Establish and deliver Visual Impairment Awareness training to care staff in care homes or service users own home. Provide awareness training to train the trainers, social workers and other staff within care management., 6. Joint working with Health professionals in Low Vision Clinics in Hospitals, screen and fast track the process for assessment and or equipment., 7. To work with complex and contentious issues relating to sight loss, Dual Sensory Loss, Deafblind and Partially Sighted. 8.Manage workload demands and conflicting priorities, prioritise work load delivery. 9. Adhere to the Council and Departmental Policies and Procedures, including Confidentiality, Access to client records, Complaints procedure, Health & Safety, Equal Opportunities and Adult Protection. Good understanding of adult community care activity in relation to statutory, voluntary or private social care sector. Knowledge of causes and effects of common disabling medical conditions. Relevant Experience Rehabilitation Officer Visual Impairment Considerable experience of working within a social care setting where you are/were working with people with disabilities or older people. Considerable experience of working with people who have limited or no verbal communication including understanding of how to work with people who have a cognitive impairment. Considerable experience of working with vulnerable adults in the community with experience of assessing need via assessment or review or using assessment skills to meet current need. Able to manage a work load to agreed targets and able to use initiative and work without direct supervision. Qualification Rehabilitation Officer Visual Impairment A foundation degree level qualification in Rehabilitation Work (Visual Impairment) or an equivalent qualification.

An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience – With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester’s licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities • Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations, • Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers, • Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base, • Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company’s income base, • Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified, • Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years, • Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping., • To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs • Meet the weekly sales and profit targets agreed with the managing Director, • Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures, • Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements • DVSA approved MOT tester, City and Guilds level 3 or equivalent, • 5 – 10 years’ experience in the trade, • Experience of MOT testing a broad range of vehicles, • Has previously run a garage business or had profit centre accountability, • Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures., • Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking, • Experience of invoicing/ billing and financial reporting procedures, • Able to work under pressure in a fast-paced environment., • Delivers work that is ‘right first time’ and takes direct responsibility for the performance of operations, • Able to lead, manage and motivate staff, • Able to prioritise tasks and workflow effectively, • Attention to detail and accuracy in the planning and delivery of operational duties and job tasks, • Able to think outside the box when required, • A firm and effective decision maker, • Able to communicate effectively with a diverse range of customer groups and customer needs, • Able to present a positive image as the face of the company, • Sales focused with the aim of achieving a positive customer experience each time, every time, • Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

HIRING: Salary: £40,000-£45,000 (DOE)Hours: Monday-FridayLocation: Office-based, Croydon Portfolio: 400-500 units across 5-6 residential blocks The Role We're working with a well established Block Management provider in their search for a proactive Block Manager to take full ownership of a diverse residential portfolio, ensuring buildings are well-maintained, compliant, and delivering a high standard of service to residents and stakeholders. Key Responsibilities Property Management • Oversee day-to-day operations of residential blocks and communal areas, • Carry out regular site inspections and drive maintenance improvements, • Manage contractors across cleaning, repairs, and compliance services, • Ensure full compliance with lease agreements and legal obligations, • Enforce lease covenants and manage Section 20 consultations, • Maintain full compliance with H&S and fire safety regulations, • Plan and deliver refurbishments and major repair projects, • Manage contractors, budgets, and timelines, • Build strong relationships with freeholders, leaseholders, and residents, • Resolve disputes in line with lease agreements and legislation, • Manage complaints and escalate where necessary, • Ensure compliance with GDPR, AML, and relevant regulationsAbout You, • Proven experience in residential block management, • Strong knowledge of leasehold law and service charge processes, • Excellent communication and organisational skills, • Confident managing multiple priorities in a fast-paced environment

Permanent, Full Time We are looking to recruit a Gas Repairs Supervisor to join us, based in Maida Vale, London. About the Role Joining us as a Gas Repairs Supervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPI’s. You will assess resource requirements and support the management of the day-to-day activity, ensuring that all team objectives are met within overall time, cost and budget constraints. You will manage team performance in line with company policy, ensuring they are clear in terms of their roles and responsibilities. You’ll hold regular review meetings and coach, mentor and motivate staff, ensuring development needs are identified. You’ll also be responsible for resolving any complaints, informing management, and implementing action plans to address any areas of dis-satisfaction. About You • Previous experience in a similar role, with extensive experience in service, installation and breakdowns, • Hold a CSCS Card Gold or be working towards, • Hold Gas Safe, • Hold MET1 qualification Benefits • Company Van (work use only), • Profit Share Discretionary Annual Bonus Scheme, • 26 Days Holiday plus Bank Holidays, • Enhanced Pension Plan, • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more), • Life Assurance & Accident Cover, • Share Save, • Enhanced Maternity & Paternity Pay, • Work Perks Discounts & Vouchers, • Buy & Sell Holiday Schemes, • Flexible Working & Flexible Bank Holidays, • Cycle to Work, • Volunteering (2 days paid), • Learning & Development Opportunities, • Extensive Wellbeing Support, including EAP, • Loyalty & Values Awards, • Funded Professional Subscription Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application.

Are you an experienced property professional looking for a varied and hands-on role? We’re looking for a skilled Surveyor to help manage and improve a diverse residential portfolio, ensuring homes are safe, well-maintained, and compliant with current standards. This is an interim role for 3-6 months. In this role, you’ll take responsibility for inspecting properties, identifying issues, and overseeing a wide range of works, from day-to-day repairs to larger refurbishment and improvement projects. You’ll play a key part in ensuring that all work is delivered on time, within budget, and to a high standard. Key Responsibilities • Carry out property inspections and diagnose building defects, • Specify, schedule, and oversee repair and improvement works, • Manage contractors and monitor quality, cost, and progress, • Ensure all works comply with relevant regulations and safety standards, • Undertake condition surveys and support safety compliance activities, • Review completed works and resolve any issues or discrepancies, • Maintain accurate records and produce clear reports when required, • Handle customer queries and resolve complaints professionally, • Solid understanding of construction methods, building defects, and maintenance practices, • Experience managing repairs, maintenance, or refurbishment projects, • Knowledge of relevant housing and building legislation, • Ability to manage budgets and work with contractors effectively, • Strong communication skills and confidence working with residents and stakeholders, • Good IT skills, including Microsoft Office

Resident Liaison Officer - Social Housing Planned WorksBased in Hatfield Full time, permanent£30-33k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in West London and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include: • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence with own vehicle, • Pre-entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and advising them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that the tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates Please apply online now, or call Meg from for more information!

Contracts Manager - Social Housing - Repairs and Maintenance Up to 61k plus package - Permanent Based in Finsbury Park Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Finsbury Park. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN)., • To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.

Hire Desk Manager • Annual Salary:Competitive, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Hire Manager • Location: Morden, SM4, • Job Type: Full-time Day-to-day of the role: * Operations Management: • Oversee the daily hiring and off-hiring of various plant machinery types and sizes., • Coordinate plant and equipment availability, scheduling, and dispatch., • Ensure all hires are processed accurately, including contracts, delivery notes, and returns., • Monitor equipment utilisation to maximise efficiency and revenue. Customer Service & Sales: • Act as the main point of contact for customer enquiries and bookings., • Build and maintain strong relationships with existing and new clients., • Provide expert advice on suitable plant and equipment for customer needs., • Handle customer complaints and resolve issues promptly. Logistics & Coordination: • Plan and coordinate deliveries and collections with drivers., • Liaise with the Service Manager to ensure equipment is hire-ready., • Work with the Service Manager to ensure efficient turnaround of returned equipment. Compliance & Safety: • Ensure all operations comply with health and safety regulations., • Maintain accurate records of equipment inspections and certifications., • Help maintain and promote a strong safety culture. Financial & Administrative Duties: • Monitor hire rates, invoicing, and profitability., • Assist in budgeting and cost control., • Proven experience in plant hire, tool hire, or construction equipment industry., • Strong organisational and multitasking abilities., • Excellent communication and customer service skills., • Leadership or supervisory experience., • Good knowledge of plant machinery and hire processes., • IT proficiency (hire software systems, Microsoft Office)., • Proactive and solution-oriented., • Ability to work under pressure in a fast-paced environment., • Strong attention to detail with a commercial awareness., • Competitive salary., • Full-time position with a 1-hour lunch break., • Working hours: 8:00 AM - 5:30 PM, Monday to Friday with occasional weekend requirements depending on business needs.

Senior Contracts Manager - Repairs and Maintenance Up to 80k plus package - Permanent Based in Stratford Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Senior Contract Manager to join their team based in Stratford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN)., • To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.

Regional Operations Director - London MCR Property Group The Opportunity MCR Property Group is seeking an experienced Regional Operations Director to lead and optimise the day-to-day operational performance of our growing portfolio within the Grester London area. This is a senior leadership role focused on operational excellence, resident experience, and scalable service delivery across a diverse and expanding residential platform. This role is ideal for a proven PRS or residential operations leader who excels in managing multi-site portfolios, leading on-site and central teams, and embedding best-in-class operational standards across lettings, property management, and facilities management functions. About MCR Property Group MCR Property Group is a leading independent real estate investment and development company with offices in London, Manchester, Birmingham, and Glasgow. We deliver high-quality new-build and conversion schemes across residential and industrial sectors and manage a diverse, multi-billion-pound portfolio. Our current holdings include more than 7,500 residential plots and a significant commercial and industrial asset base valued in excess of £2 billion. We are entrepreneurial, fast-paced, and focused on long-term value creation, offering a compelling environment for senior operational leaders within the PRS sector. Role Overview The Regional Operations Director will have full accountability for the operational performance, service delivery, and resident experience across MCR’s Private Rented Sector (PRS) portfolio. The role spans mobilisation, lease-up, stabilisation, and steady-state operations, ensuring that all assets operate efficiently, compliantly, and in line with brand and service standards. You will lead lettings, residential management, and facilities management functions, ensuring consistent execution, strong financial performance, high resident satisfaction, and effective risk management across the portfolio. This is a highly visible leadership role, working closely with asset management, development, finance, and senior stakeholders to ensure operational delivery supports long-term asset performance. Key Responsibilities Residential Operations Leadership • Provide overall leadership and governance across all PRS operational activities., • Ensure consistent implementation of operating standards, policies, and procedures across all sites., • Take ownership of day-to-day performance across lettings, block management, and facilities management functions., • Lead mobilisation planning for new PRS schemes, including staffing models, systems, processes, and compliance readiness., • Oversee lease-up activity to ensure occupancy, income, and service targets are achieved., • Support pricing, leasing velocity, and renewal strategies aligned with local market dynamics., • Champion a resident-first operating culture across all developments., • Drive continuous improvement across the full resident journey, from enquiry and onboarding through to renewal., • Ensure consistent handling of complaints, service recovery, and resident communications., • Lead, mentor, and develop high-performing central and on-site teams., • Set clear performance expectations and KPIs for operational teams and managing agents., • Build scalable team structures and succession plans to support portfolio growth., • Own operational budgets, forecasting, and cost control across the PRS portfolio., • Drive improvements in rent collection, arrears management, void reduction, and cost efficiency., • Monitor and report on key operational KPIs including occupancy, NPS, arrears, service levels, and maintenance performance., • Ensure full compliance with health & safety, fire safety, building safety, data protection, and landlord obligations., • Maintain robust governance and audit frameworks across all residential operations., • Embed ESG principles into operational delivery, including resident wellbeing, sustainability, and social value initiatives., • 7–10+ years’ experience in a senior residential operations leadership role within PRS, PRS, student accommodation, or hospitality-led residential environments., • Demonstrable experience managing multi-site residential portfolios and operational teams., • Strong track record in lease-up delivery, stabilised operations, service improvement, and arrears reduction., • Proven ability to manage large operational budgets and complex P&Ls., • Excellent leadership, stakeholder management, and communication skills., • Degree in Real Estate, Business, Hospitality, or a related discipline., • London-based role with regular travel to regional PRS sites., • 22 days annual leave plus bank holidays (increasing with service)., • Birthday day off., • Long-term career progression within a rapidly expanding national property group.

Hire Desk Manager • Annual Salary: Negotiable, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Are you eager to land a brand new permanent role? Our client, a busy housing association with locations across the South West of England are looking for an experienced Building Safety Manager to join their team and play a crucial role in their building & property operations. Position: Building Safety Manager Salary: £60,000 per annumContract: PermanentWork Style: Hybrid Working (Between London and South West of England)Duties: • Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters., • Ensuring that Aster’s responsibilities in relation to higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases., • Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value., • Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs.Job Requirements:, • Previous experience working within a housing association or a similar organisation., • At least 2 years experience within an Building Safety Manager role or equivalent., • Level 4 (or above) qualification in fire safety management or asset compliance (e.g. NEBOSH Fire, Advanced Fire Safety Diploma or equivalent)., • Extensive knowledge of statutory and regulatory building safety requirements, particularly for HRBs., • Membership of, or certification by, an appropriate professional body (or equivalent specialist training).Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. How to Apply:If you are interested in applying, please press the button below, send your CV to or contact Tyrese on to discuss further.To explore other exciting opportunities or learn more about our recruitment process, please visit our website

Morgan Hunt currently requires a Repairs Planner for Housing Trust based in North and West London on a Temporary basisPay Rate : £26.96ph LtdHours:35 hrs Mon to Fri - 9am and 17.00pm - Office BasedLocation: North LondonDuration : 3 month on going contractJob RoleAs a Repairs Planner you will play a crucial role in coordinating repair and maintenance activities for our diverse portfolio of homes, ensuring that all work is completed efficiently and to the highest standard. You will support your team to ensure that budgets are well managed and within forecast.This is an important role in ensuring the effective delivery of repairs and maintenance services for our homes.You'll need exceptional organisational skills, strong communication abilities, and the ability to handle a high volume of tasks simultaneously. How you'll make a difference Ensuring our contractors and suppliers are providing a consistently high-quality repairs service that delivers against the six customer priorities in the customer strategy A trusted and reliable presence, making sure all visits and inspections are completed on time Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management. A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback Recommend, oversee and develop robust processes that meet our targets and delivers continuous improvement.Essential knowledge, experience and skillsEssential • Proven experience in property maintenance, repair planning or similar role., • Excellent communication and interpersonal skills, • Proficiency in contract regulations, • Experience of contractor management, • Problem-solving and decision-making skills., • Good understanding of the relevant legislation, statutory and regulatory requirements, • Customer focussed mindset, • Good spoken and written English

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on .

An established company are currently looking for an Account Manger to join their team. The Account Manager role involves overseeing the delivery and performance of facilities management, ensuring services are delivered in line with SLAs and KPIs. • Salary: £35,000 to £37,000, • Acting as the main point of contact for client representatives regarding service delivery and works, • Responding to queries in a timely and professional manner, • Managing contractual obligations, ensuring works are meeting set standards, • Managing and coordinating reactive jobs reported by the client, tenants, or contractors, • Ensuring works are assigned to the appropriate contractor and completed within agreed SLAs, • Assessing issues and determining the correct category in which they are to be completed, • Carrying out quality checks and reports to ensure works meet contractual standards, • Ensuring contractors comply with service specifications and agreed schedules, • Tracking the completion of maintenance activities across the portfolio, • Managing and escalating complaints as necessary, • Investigating issues, coordinating corrective actions and ensure swift resolution, • Collecting and maintaining service reports, • Analysing performance data and preparing KPI reports, • Presenting and reporting on performance to the client, • Reviewing and approving works and ensure appropriate costs are recorded, • Previous experience in a similar role desirable, • Strong organisational and administrative skills

Join Our Team as a Housing Support Assistant! Are you passionate about making a difference? Do you thrive in a role where no two days are the same? YMCA St Paul's Group is looking for a Housing Support Assistant to be the friendly face and first point of contact at our centres. Your Role: • Deliver exceptional customer service, providing information, advice, and support., • Handle reception duties like managing calls, sorting post, logging repairs, and processing payments., • Ensure safety as a designated First Aider and Fire Marshal, including building patrols and wellbeing checks., • Make a real impact in your community., • Be part of a supportive, purpose-driven team. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Domiciliary Care Team Leader - Elderly Care - £35k to £37k + excellent benefits This is an opportunity to join an historic institution providing sheltered accommodation and full nursing care where necessary for the retired residents in this beautiful grand village / retirement home. The Team Leader will lead and inspire a culture of continuous improvement, ensuring high-quality, evidence-based care that meets CQC Fundamental Standards. The role focuses on strong leadership, staff development, and effective communication with In-Pensioners, families, and colleagues to uphold the highest standards of care. The role holder is responsible for overseeing and maintaining the highest standards of care for all pensioners receiving Domiciliary Care. This includes ensuring their physical, emotional, and social well-being, while managing and coordinating the day-to-day operations of the service. SALARY ETC: • £35,000 to £37,000 + excellent benefits package such as enhanced holidays, private healthcare, life insurance, staff discounts, free events, training and development, free onsite gym etc., • Central SW London., • This post will be working days only, and you will work 5 out of 7 on a rota basis (please note that the days cannot be fixed, so you will need to be flexible)., • Must have full rights to work in the UK as unable to offer any sponsorship now, or in the future., • Extensive experience of working with the elderly and those with dementia in a hospital or care home., • NVQ Level 3 in Health and Social Care, • Experience of managing teams in a similar working environment., • Able to carry out comprehensive care needs and clinical risk assessments., • Able to delegate tasks and make sure the Ward runs smoothly., • Medication Competency & Falls Prevention Competency, • Able to work with digital clinical record systems., • Exceptional verbal and written communication skills., • Flexible and able to reorganize workload and re-prioritize tasks at short notice., • Effective and approachable care leadership to Senior Care Assistants while ensuring compliance with the Care Quality Commission’s Fundamental Standards., • Undertake visits to support the team in meeting pensioners’ needs, including providing personal care, administering medication, and assisting in maintaining a clean, tidy, and safe living environment., • Deliver scheduled group and individual supervisions, monthly team meetings., • Support staff in completing care plans and risk assessment reviews and conduct spot checks on clinical documentation to ensure accuracy and compliance., • Triage new referrals and conduct clinical assessment to determine pensioner suitability., • Conduct monthly audits and assist the Deputy Matron in actioning any areas of concerns., • Ensure all clinical and non-clinical incidents reported in line with policies and procedures., • Deal effectively with concerns/complaints liaising with the Deputy Matron or Matron as appropriate., • Act as a Champion for areas such as Medication, Falls and Infection Prevention & Control, providing guidance to ensure best practices are consistently implemented and followed., • Ensure that Senior Care Assistants maintain accurate electronic care records and comply with policies for updating medication charts, care plans and risk assessments., • Participate in meetings ensuring all clinical concerns are addressed and actions completed., • Maintain regular and effective communication with Pensioners, their families and close friends., • Develop training needs assessment and training plans in collaboration with the Clinical Training Lead., • Manage appraisals, hold monthly teams meetings, supervisions and 121s., • Manage staff rotas and maintain safe clinical cover daily, in conjunction with the management team., • Maintain full compliance with all mandatory training requirements for self and the team.

• Social Housing Complaints, • Fully RemoteSocial Housing Complaints OfficerRemote working3 month contract (potential for further extension)37.5 hours per week£16.41 per hour plus holiday or £21.35 per hour UmbrellaAs a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholdersYou should have experience of dealing with Social Housing Complaints, or complaints in another Regulated environment such as Financial ServicesFor more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Housing Resolutions Officer (Temporary Contract) Location: Wembley (Hybrid Working)Contract: Temporary – Immediate Start until at least OctoberHours: Monday to Friday, 36 hours per weekPay Rate: • £21.41 per hour PAYE A London Local Authority is seeking an experienced Housing Resolutions Officer to join their Housing Needs Service on a temporary basis. The role will focus on supporting households in temporary accommodation and ensuring timely move-on into settled housing, in line with homelessness legislation and statutory guidance. This is a hybrid role, with some on-site presence required in Wembley. Job Purpose You will provide comprehensive housing options advice to households living in temporary accommodation, promoting effective move-on into suitable settled housing options including the private rented sector, intermediate housing and social housing. You will also: • Undertake suitability of accommodation reviews, • Investigate fear of violence and domestic abuse cases, • Manage tenancy enforcement activity, • Work closely with accommodation providers and internal services, • Visit households in temporary accommodation to provide housing options advice and manage expectations based on need, priority and affordability, • Support households to engage with the Housing Register and bidding process in partnership with the Lettings team, • Signpost and refer clients to relevant agencies including employment, training, children’s services, adult social care and supported housing, • Provide advice on welfare reform, benefits and employment opportunities, • Encourage compliance with licence and tenancy conditions and take enforcement action where serious breaches occur, • Make legally compliant decisions on refusal of temporary accommodation, discharge of duty, appeals and reviews, • Investigate domestic violence and fear of violence cases and manage safeguarding risks, • Reduce use of high-cost emergency accommodation and promote value-for-money use of the TA budget, • Carry out tenancy audits and investigate suspected abandonment, subletting, misuse or fraud, • Respond to complaints, enquiries and correspondence from clients, MPs, elected members and the Ombudsman, • Liaise with landlords and providers regarding disrepair, infestations and compliance issues, • Ensure properties meet safety and compliance standards including gas and electrical certification, • Maintain accurate records and produce reports to support service performance monitoring, • Significant experience working in homelessness, housing options or temporary accommodation within a local authority, • Strong working knowledge of Housing Act 1996 (as amended), homelessness legislation and Suitability Order, • Confident decision-maker with excellent written communication skills, • Ability to work effectively in a fast-paced, pressured environment, • Immediate start opportunity, • Competitive hourly rates, • Hybrid working arrangement, • Long booking with potential extension, • Opportunity to make a real impact supporting vulnerable households

Local Authority Housing Resolution Officer, North West London Pay rate to £28.16 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Resolution Officer in North West London. You will need to have experience in a similar role in a Local Authority. Overview: • To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing., • The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits., • To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion., • To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. Please get in touch for more information. This is an agency post and Pertemps can offer you:-, • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.

Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.

Job Title: Safeguarding Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid) Salary: £49,000 gross, per annum Job type: Full time, permanent Closing Date: 3 May 2026 Are you a Safeguarding Manager looking for a new opportunity? The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development. Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people. We are currently looking for a Safeguarding Manager to join our team. About the role: We are currently seeking to appoint a Safeguarding Manager who will be responsible for overseeing the day to day operational safeguarding functions for our charity. You will manage a team of Safeguarding Officers to ensure that an effective and robust safeguarding service is provided. The post holder will provide professional advice and support on safeguarding matters to staff and volunteers, as well as liaising and meeting with external bodies, and occasionally delivering training. You will have experience of the voluntary youth or community sector as a direct practitioner, and knowledge of Early Help and statutory guidance relating to safeguarding children and adults at risk. You will also have experience of managing a team where safeguarding is the main focus area of your work. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our Safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures, national guidance and in line with our statutory duty. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. Key areas of responsibility • Operational delivery, • Line management of the Safeguarding team, • A relevant professional qualification for example: Youth Work, Education, Early Years or demonstrable equivalent work experience., • Detailed understanding of Early Help and legislation affecting safeguarding, regulatory requirements and best practice in relation to youth participation and inclusion., • Knowledge and understanding of current issues and trends in safeguarding, child protection and work with children and young people., • Management experience including responsibility for managing safeguarding, child protection, review or risk assessment and complaints and being the key decision maker., • 25 days annual leave per annum, increasing with length of service, • Hybrid working for many roles, • Volunteering Leave, • Life assurance (4x salary), • Private medical insurance, • Generous pension (employer contribution up to 10%), • Cycle to work scheme, • Wellbeing portal and EAP with 121 counselling MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check. Please click APPLY to be redirected to our website to complete your application. Candidates with experience of; Senior Safeguarding Officer, Lead Safeguarding Officer, Safeguarding Lead will also be considered for this role.

Children’s Social Work Team Manager, Early Years SEND, North London Pay rate to £45 per hour Early Years SEND Pertemps are recruiting for an experienced Children’s Social Work Team Manager in the North London area Role Overview • The council is seeking an experienced Interim Manager – Early Years SEND to provide leadership and operational oversight of statutory SEND responsibilities for children aged 0–5. This is a key interim leadership role, ensuring effective early identification, inclusion and support for children with special educational needs and disabilities across all early years settings., • The postholder will lead a specialist advisory service, manage significant funding, and work collaboratively with education, health and social care partners to deliver high-quality outcomes for children and families. Key Responsibilities, • Lead and oversee the Local Authority’s statutory SEND duties for early years in line with the Education Act 1996, Children and Families Act 2014 and SEND Code of Practice, • Line manage Early Years SEND Development Advisers, ensuring quality, performance and compliance with statutory timescales, • Manage and oversee the Early Years SEND Inclusion Fund and any new funding introduced by the DfE, ensuring transparent, targeted and value-for-money use, • Provide professional support and challenge to early years settings, PVIs, childminders and schools to strengthen inclusive practice, • Support early identification, assessment and intervention using the graduated approach, • Contribute to the statutory assessment and EHCP pathways for children aged 0-5, where appropriate, • Lead on training and development, including SENCo training and workforce capacity-building, • Promote strong multi-agency working with health, social care and parent partnership services, • Support inclusion, admissions and successful transitions between settings and into school Essential Experience & Skill, • Significant experience in Early Years SEND or a related education/SEND leadership role, • Strong working knowledge of SEND legislation and statutory frameworks, • Proven experience of managing staff, budgets and complex services, • Experience of working effectively in a multi-agency environment, • Ability to lead change, solve complex issues and operate at pace, • Excellent communication, influencing and stakeholder-management skills Qualifications & Other Requirements, • Demonstrable experience of working within early years, SEND or a related children’s service, with a clear focus on improving outcomes for children and families, • Strong applied knowledge of current SEND and early years legislation, statutory guidance and national policy, and the ability to implement these effectively in practice, • Evidence of leading, managing or influencing services, teams or projects to deliver high-quality provision and sustained service improvement, • Proven ability to use quality assurance activity, performance information and data to understand impact, manage risk and drive improvement, • Experience of working constructively with parents and carers, including responding effectively to concerns, challenge or complaints to improve services and reduce escalation, • Demonstrable ability to build and maintain effective partnerships across education, health, social care and other relevant agencies There is plenty of hybrid working available. Please get in touch for more information. This is an agency post and Pertemps can offer you:-, • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager

NEW CONTRACT ROLE - IT SUPPORT ENGINEER / TEAM LEAD | ASAP Start | Onsite | London| £140- £150 | Inside IR35 THE OPPORTUNITY We are seeking a hybrid IT Support Engineer / Team Lead to provide hands-on 1st and 2nd line technical support while assisting with team coordination and service delivery activities. This role combines technical troubleshooting with operational oversight, ensuring high-quality support and smooth day-to-day team operations. THE ROLE Provide 1st and 2nd line support for hardware and software issues Support Windows 11 and macOS environments Troubleshoot Microsoft 365 and GlobalProtect VPN issues Diagnose and resolve hardware faults across laptops (Windows & Mac) and iPhones Investigate and resolve Wi-Fi, network connectivity and account-related issues Take ownership of incidents and requests via ServiceNow, ensuring accurate and timely updates Maintain clear communication with users throughout the ticket lifecycle Update and manage the team planner and rota to ensure adequate coverage Coordinate sickness and annual leave, escalating where needed to arrange cover Support service delivery activities including complaints handling and user feedback Escalate conduct or behavioural concerns to the appropriate manager Report service or operational issues to senior team members for resolution REQUIREMENTS Proven experience in a 1st/2nd line IT support role Strong knowledge of Windows 11 and macOS Experience supporting Microsoft 365 and VPN tools (e.g. GlobalProtect) Hands-on experience with laptop and mobile device troubleshooting Familiarity with ticketing systems such as ServiceNow Understanding of networking fundamentals (Wi-Fi, connectivity, user accounts) Ability to manage workload independently and prioritise effectively TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is a hybrid support and coordination role requiring both technical troubleshooting and team support responsibilities Candidates must be comfortable taking ownership of tickets while also assisting with team operations and service delivery tasks KEYWORDS IT Support Engineer, Service Desk Analyst, 2nd Line Support, Windows 11, macOS, Microsoft 365, VPN Support, ServiceNow, IT Support, Team Lead

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service, • Up to 8% contributory pension scheme, • Flexible working arrangements, • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.