Complaints jobs in London - Page 2Create job alerts

Part Time Complaints Team Leader (Job Share).Mon, Tues 9:00 am to 5:00 pm & Wed half day.Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team.This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, co

Downing is dedicated to delivering investments that matter – for our economy, our health, our society, our local communities and our environment. As a certified B Corp, we take our responsibilities, to our investors, our stakeholders and society, seriously. We invest for return while always considering our impact on the world. About the Downing Risk and Compliance team Our Downing Risk and Compliance team is made up of five people. They operate in a flat, fast paced team focused on delivering positive outcomes for investors and managing regulatory risk throughout the business. The team oversees the day-to-day regulatory responsibilities of the firm, which is an FCA regulated MIFID entity. The team engages with all aspects of the business, supporting our customer services team, marketing, product, administration and investment management. About the role Downing’s Risk and Compliance team is known for its collaborative approach, working closely with investment and operations teams. The team fosters a culture of integrity, encouraging open communication and empowered decision-making. With support from the team, your day-to-day responsibilities will include: • Maintenance of business timetable and regulatory deadline monitoring, • Circulation and logging of relevant publications and action monitoring arising from this, • Complaints support and escalation, • Financial Crime oversight support including using sanctions screening system, • Owning the review, recording and approval of day-to-day compliance requests such as: PA Dealing, Gifts and Benefits, Outside business interests, • Carrying out BAU compliance monitoring reviews on a quarterly basis according to risk-based Compliance Monitoring Plan, • Preparation of compliance returns and reports, • The review and update of Compliance Policies and Procedures, • Preparation of regulatory applications and returns to the FCA using FCA Connect and Regdata, • Preparation and delivery of compliance training sessions and modules, • Preparation of board reporting and internal management information to support working committees, • Cultivate relationships with all relevant internal and external parties (such as custodians and various fund boards and committees), to ensure a culture of continuous improvement, • Collaborate with first line teams to promote a strong risk culture, effective training approach and delivery of continuous improvement Education, experience, and skills The ideal candidate will have: • Prior relevant experience within a compliance or risk-related role within a UK regulated firm, preferably within Fund Management or similar, • A good understanding of FCA regulatory framework and UK facing legislation, • Good knowledge of enterprise risk management principles and tools (e.g. risk appetite, risk assessments, key risk indicators and controls), • The ability to remain calm and composed whilst working under pressure, • Excellent communication skills, both verbally and in writing, • Strong attention to detail, • The confidence to build and maintain professional relationships with a range of stakeholders

Senior Technical Manager £65-70k + £7k CA North London I'm currently recruiting for an experienced Senior Technical Manager / Quality Assurance Manager to join a leading food and beverage retailer at their North London office. You will be responsible for leading the QA team to ensure that all food and product safety requirements are met alongside maintaining the high levels of brand quality. Some of your duties will include - · This role is expected to play a key role in helping shape the culture, standards, and strategy across the whole team · Review and develop effective QA processes for the brand, liaising with product development and specifications management partners in support. · Develop collaborative relationships with internal and external stakeholders · Develop and ensure adherence to nationally agreed UK policies. · Ensure appropriate and timely approval of new suppliers for quality assurance and responsible sourcing. · Ensure new and existing supplier conformance to agreed quality standards, managing internal remedial audits and supplier quality and responsible retailing communications. · Ensure product complaints and supplier quality issues are managed and closed out effectively. · Develop, train, maintain and run an effective crisis management process, and deal with issues raised by enforcement authorities. · Manage and develop an effective Finished Good Specifications process · Represent the brand at all relevant external stakeholder meetings associated with Quality, food safety, legislation and responsible retailing, ensuring appropriate deputy in place in support · Develop and deliver on Responsible Retailing strategy and plans. · Lead, develop and support technical team members. Key requirements for the role - • Proven previous QA/ Technical management experience within a fast-moving FMCG / Food environment., • Educated to degree level in Food Science or equivalent with L4 HACCP, • Strong knowledge of the impact of food safety legislation on NPD, • Ability to influence and negotiate effectively., • Able to adapt swiftly in a fast paced, ever changing retail market., • Excellent communication skills and the ability to liaise effectively at all levels If you think you have the right Technical experience and looking for a new opportunity to develop your career with a thriving grocery retailer, then get in touch and apply today

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Technical Development Manager About the job • Do you want to play a key role in shaping the quality, safety and integrity of one of the UK’s most exciting premium confectionery brands?, • Do you thrive on collaboration - working closely with retailers, suppliers and internal teams to bring brilliant products to life?, • Do you combine technical rigour with curiosity, commercial awareness and a genuine love of food? If that sounds like you, we’d love to hear from you. Company Overview Monty Bojangles is an award-winning, UK-based FMCG confectionery brand, best known for our deliciously unique chocolatey truffles and magical brand world. We combine bold flavours with eye-catching design to create indulgent treats that delight consumers and stand out on shelf. Driven by curiosity, creativity and high standards, we’re passionate about doing things properly - from product development through to quality, compliance and sustainability. Role Overview We’re looking for an experienced Technical Development Manager to take ownership of technical, quality and compliance across our branded and private label portfolio. This is a highly visible, front-facing role working closely with UK retailers, manufacturing partners and internal teams to ensure every product we launch meets the highest standards of safety, legality, quality and performance. You’ll act as the central technical point of contact across the business - guiding projects from concept to launch, supporting supplier partners, managing audits and certifications, and helping Monty Bojangles continue to grow with confidence. What you’ll be doing Technical & Quality Leadership • Act as the key technical liaison between retailers, manufacturers and internal stakeholders, • Lead and support supplier audits, including working as (or towards) Lead Auditor status, • Manage GAP analysis and audit readiness for new and existing partner sites, • Attend first productions and support audit close-outs and non-conformance resolution, • Lead technical input into investigations, including root cause analysis and corrective actions Product Development & Specifications • Support supplier partners through the full retailer specification process for private label, • Gather and manage raw material, recipe and process data from partner sites, • Draft, review and manage specifications throughout their lifecycle, • Coordinate quality sign-off at all development stages, including post-launch reviews, • Ensure alignment with retailer systems, policies and technical requirements Governance, Audits & Certification • Own company-level audits and certifications including BRC Agents & Brokers, RSPO, Fairtrade and Rainforest Alliance, • Coordinate audit schedules, internal resources and external technical consultants, • Maintain the Quality Management System and company quality plan, • Manage supplier approval, risk assessments and ongoing compliance, • Host monthly quality meetings and drive continuous improvement Compliance & Continuous Improvement • Maintain and manage retailer technical systems and portals, • Ensure product authenticity, legality and quality considerations are embedded throughout development, • Lead investigation and closure of foreign body complaints and OOS results, • Horizon scan for food legislation and retailer policy updates (FIR, EUDR, PPWR, Palm Oil, additives, micro & nut controls), • Deliver technical training internally as required Knowledge & Experience • Minimum 5 years’ experience in an FMCG private label environment (retailer or supplier side), • Strong front-facing experience with UK retailers, • Proven track record of developing new products from concept through to launch, • Hands-on experience drafting and managing specifications, • Experience working within a BRC system (audit experience advantageous) Qualifications & Skills • Food science qualification (or demonstrable equivalent experience), • BRC Authorised Auditor status desirable, • Strong organisational skills with the ability to manage multiple projects simultaneously, • Confident communicator, comfortable influencing internal and external stakeholders Who you are • Passionate about food, quality and emerging trends, • Calm, structured and effective under pressure, • Proactive, curious and always looking for better ways of working, • Confident presenting ideas and guiding others through complex requirements, • Detail-driven and proud of producing clear, well-presented documentation, • Energised by change and growth in a fast-moving environment, • Committed to continuous learning and personal development Apply Now If you’re excited by the idea of shaping products that delight consumers while upholding the highest technical standards, we’d love to hear from you. Company: The Monty Bojangles Co Job Title: Technical Development Manager Reporting to: Senior Product Manager Location: Office-based, with regular travel to supplier sites and occasional remote working as required

The Bar Standards Board (BSB), the independent regulatory body for barristers in England and Wales, is seeking. The BSB regulates barristers and specialised legal services businesses in England and Wales in the public interest. Experience of complaints handling in the context of professional regulat

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer:

Complaints Officer (First Response). Join us as a Complaints Officer (First Response). Were looking for a Complaints Officer who thrives on delivering excellent customer experiences, resolving complex cases, and driving improvements in service.

Disrepair Surveyor – Social Housing (6-Month Contract).A social housing provider in the London area is looking for an experienced Disrepair Surveyor to support their legal disrepair, complaints and property inspection caseload.Carry out detailed inspections of residential properties in relation to

Shifts between 8am-8pm, Monday-Sunday.Full-time | 6-month FTC (with potential extension).Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a.

Key Responsibilities of the Compliance Manager: • Oversight of SRA Codes of Conduct and regulatory compliance • Recording and monitoring compliance breaches for COLP and COFA • Managing complaints handling processes • Anti-Money Laundering compliance and awareness • Pr

As Investigations Manager, you will play a central role in managing and delivering complex, high-profile investigations into alleged breaches of the MPs' Code of Conduct, alongside overseeing aspects of the Independent Complaints and Grievance Scheme. This role is offered on a hybrid working basis,

Conduct thematic analysis of complaints data to identify recurring issues, emerging patterns, and trends across different service areas, complaint types, and time periods. We are currently looking for a Complaints Service Analyst. Assist in monitoring and reporting on individual and team performance

Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code.

Reporting product faults back to QM at HQ + Uk Sales and report customer complaints back to the Uk Sales. Answering questions and enquiries from existing, potential and walk-in customers as well as sales and warranty agents. Updating operations and sales about shortages and tracking suppliers' ETA f

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant – Marina Rinaldi – Mayfair Townhouse We are currently seeking a Full-Time Sales Assistant for the London flagship, starting in February. Main Responsibilities: • Assists the customers in accordance with the Brand philosophy, service and quality standards, • Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team, • Clientele activities, • Ensure that all merchandise is properly displayed and organized;, • Maintain and update professional and technical knowledge;, • Delivers excellent service to ensure high levels of customer satisfaction;, • Deals with customer queries and complaints;, • Acts as ambassador of the customer-centric logic within the store; Profile: The ideal candidate will: • Demonstrate good conversational English., • Have relevant experience in retail or a similar 'service' sector., • Develop and maintain strong client relationships., • Ensure each customer receives a consistent and professional service, • Be motivated to achieve personal and team goals and, • Continuously maintain high standards., • At least 1 year of relevant experience is a minimum Mandatory: • Previous experience requested above, • No students as this is a full time position, • Right to work in UK Full training will be given, attractive salary and package offered.

Job Title: Assistant Relationship Manager – Real Estate Finance Location: London – hybrid working The Bank: An established, growing, well-funded and capitalised UK Bank with a 70-year track record. From their offices throughout the UK the Bank’s lending businesses focus on Asset Based Lending, Retail Finance and Real Estate Finance. Customers are at the heart of everything the Bank does, and people are their biggest investment. A career with this Bank is not just a job, it’s the chance to be part of something bigger and play a role in building the best bank in Britain. The Bank believes in giving their employees autonomy and recognising initiative and exceptional performance through a variety of individual and team awards and incentives. Real Estate Finance: From family homes to mixed-use schemes or student accommodation, the Banks’ funding specialists support property development and investment projects across the UK typically between GBP 2m and GBP 50m. Summary of Role: • To support the management of the REF pipeline through to successful completion, keeping all parties updated and proactively chasing progress, • To maintain and assist with in-life support for existing customer base, • To support the REF Relationship Directors to grow the customer base by consistently delivering excellent customer service Summary of Responsibilities: • Support the management of the deal execution process, take personal responsibility for ensuring a positive customer experience, • Project manage all transactions within appropriate timescales, proactively chase internal and external partners to facilitate drawdown of funds, • Advise the Relationship Director of progress, agree action plan for any issues and execute to take deal to next stage, • Collaborating with Relationship Directors and borrowers to fulfil CDD/CRA requirements during the life of the customer relationship, • Responsible for obtaining professional quotes for legal, monitoring surveyor and valuation services, preparing instruction letters for professional services to act on behalf of the Bank, ensuring the most up to date versions are utilised, • Review and present all conditions precedent for sign off by Relationship Director & Credit ensuring supporting documents are accurate and saved in appropriate locations, • Obtain and collate covenant information from customers ensuring supporting documents are accurate and saved in appropriate locations, • Ability to prioritise and work to tight deadlines, assist other team members during peak periods, • Identify, assess, and escalate all risks and ensure compliance with internal Policies and external regulations (including Customer Due Diligence, Records Management, Information Security, Complaints, Anti-Bribery & Corruption), • Collating information necessary to facilitate tranche drawdowns and present the information in a timely manner to the RD, • Liaise with borrower, professional panel, finance in respect of repayments and security releases (procuring the necessary information and present to the RD for submission to credit) ensuring internal systems are kept up to date and accurate, • Work collaboratively with the Relationship Team, Financial Crime, Credit & Governance & Quality Assurance to deliver a 1st class service to our customer base, • Input data to maintain accurate records relating to the portfolio to ensure data quality / MI reporting remains robust, aspire to 100% right first time (Aurius, I-Drive, nCino) Knowledge & Experience Required: • Experience in Financial Services and working knowledge of Financial Services regulations (i.e. customer due diligence, anti-money laundering, GDPR, etc.), • Experience and expert knowledge of Customer Due Diligence, methodologies and standards, preferably in Real Estate Finance, • Background of high performance in a Real Estate Finance environment, exceptional customer service essential, • Strong prioritisation skills & proven track record in working under pressure, • Ability to engage and influence multiple stakeholders at various levels across the bank, • Strong verbal and written communication, analytical skills, problem solving and judgement, • Attention to detail and accuracy, • Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision, • Good IT skills – ideally with a working knowledge of Aurius, • A-level or Banking Qualification The Opportunity: This is an opportunity to join an established, stable and modern bank, who continue to go through UK wide growth and diversification. Salary & Benefits: Competitive basic salary, dependent upon experience. Various benefits including pension, annual discretionary bonus, life cover and more.

Assistant Store Manager - Camden Town Industry: Designer collectible pieces Location: Camden Town, London (NW1 8QR) Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for an Assistant Store Manager to work alongside our Store Manager in our Camden Town store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the designer collectible pieces industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person

Potential Work Location: Westfield London W12 Responsibilities: • Store operation: Complete all the operation and management work of the store to ensure the operation efficiency and service quality. Evaluate the business condition of the store, find problems in time, and propose solutions. Maintain good communication and collaboration with the platform and headquarter, and cooperate with the implementation of the company's various strategies;, • Sales management: Develop the sales plan and sales strategy of the store, and lead the store team to complete the sales task indicators issued by the company;, • Product and display management: Supervise product turnover, replenish products in time, and ensure the display of products meets the company's VM standards;, • Customer service: Responsible for supervising and managing the store customer service, handling customer complaints, and ensuring that customers receive a satisfactory service experience;, • Team management: Collaborate to complete the recruitment and training of store staffs, ensure sufficient store manpower, and ensure the enthusiasm of staffs and service quality;, • Data analysis: With the ability to collect information and data analytics related to stores, business districts, competing products, channels, etc., and can effectively report store performance and proactively propose effective improvement strategies; Requirements: -Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership; -First-line retail experience is preferred, and understanding of Xiaomi's new retail is preferred; -Two years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred; -Bachelor degree or above，able to communicate fluently in English.

Role Overview. This role supports the Showroom Manager in developing and delivering effective sales and customer strategies across both showrooms (Chiswick and Chelsea Harbour), ensuring that all agreed KPIs are clearly communicated, fully understood, and consistently achieved. Working closely with the Showroom Manager, to build, motivate, and inspire a high-performing team, while also maximising the efforts of others to deliver strong commercial and customer outcomes. About Us. Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion. Key Responsibilities: Customer Service. • Set and provide exceptional customer service, ensuring all clients receive an excellent customer journey., • Ensure that all visitors to the showroom understand the DNA of each Sanderson Design Group brand., • Handle customers face-to-face / phone calls regarding complaints and questions about orders or further escalations regarding services and products., • To predict and proactively source products for customers as required., • Acknowledge and assist existing customers whilst gathering new leads that can be forwarded to the relevant Sales colleagues. Business Development/ Sales/ Critical Thinking: • Support the SM with the planning and execution of all major events such as Design Week & Focus – supporting the business and our customers’ by bringing new initiatives., • Play an active role in strategic planning, and help brainstorm and develop innovative and creative marketing strategies to build brand awareness and generate leads and sales., • Manage the sales floor, develop business, work on solutions for maximum profitability and increase showroom sales., • Ability to quickly identify processes and provide new solutions to improve better practices., • Day-to-day problem solving, planning, prioritising and critical thinking., • Apply knowledge of emerging trends to inform team members to improve their sales technique., • Works with the SM to coordinate operations, implement the organisation’s strategy, and ensure employees stick to schedules., • Strong presentation skills., • Be influential to the team and organise them to reach a shared goal., • Anticipate our competitors’ strategies and make plans to compete with them. Regularly feedback findings., • Build relationship with sales teams to support lead generation., • Strong understanding of the interior sector, including wallpaper, fabric and paint. Creativity. • Able to research and lead social media ideas for the showroom to a high standard., • Has the ability to create visual assets and mood boards at a superior level when needed - in order to communicate design schemes and confirm orders with clients – able to lead the team with creativity., • Can work with customers to create design schemes using all SDG brands., • Following up on appointments with visual assets, quantities, costs and lead times., • Work with the SM to continuously improve displays and showroom visuals. Coaching/Teamwork/Communication. • Concentrate on building internal and external networks / relationships with clear communication and collaboration., • Support the showroom manager by ensuring all new hires receive thorough training and understand their roles and duties., • A positive role model for all employees by continuously exhibiting a high level of service & attention to detail in tasks., • Work to influence and empower the team while encouraging them to believe in their ideas., • Be able to calmly communicate in stressful situations and provide guidance for the showroom team and company., • Support the showroom team with methods to upsell and cross-sell product. Administration. • To ensure that all Sanderson Design Group Brands are fully and appropriately represented to an excellent standard within the showroom at all times., • Control inventory to ensure sufficient stock replenishment and invoicing is logged correctly., • Perform calculations with speed and accuracy, with the ability to identify and correct errors., • Lead security, health, safety and fire procedures – ensuring all staff follow instructions set., • To have an active role in all showroom meetings, offering feedback on better practices, competitor and customer activity, new collections and any possible opportunities for the showroom. Measures of Success: • Customer satisfaction - Monthly showroom and sampling statistics., • Objectives prioritised, set, managed and achieved., • Effective and appropriate understanding and representation of ALL brands achieved., • New customers and project lead generation, providing Return on Customer Visit., • Detailed objectives achieved., • Timely reporting as requested. Connecting with Others. Effectively collaborate across the business to develop strong relationships with internal and external stakeholders: • Internal: Marketing team, Leadership team, Sales, Customer Services, International Divisions, Contract Divisions, • External: Customers, Clients Qualifications. • Educated to GCSE A-C level as a minimum including English & Maths, • KLC Short course or equivalent Skills & Experience. • Superior knowledge of fabric types, classifications and techniques, • You must have management experience in a luxury Customer service environment, • Experience managing a category/floor and supervising people, • A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential, • A knowledge of Interior Design, • Able to display confidence, strong work ethic, proactivity and positive attitude, • Strong IT Skills required, • Excellent verbal, written and communication skills, with sound administration, • Confidence using all elements of the Microsoft Office programmes essential, • Excellent attention to detail Behaviours. • Leadership, Energy, Professional, Proactive, Dynamic, Organised, Initiative, Confident, Flexible.

Senior Client Relationship Manager – (Institutional/Wealth/Platform) London Excellent Salary + Bonus + Bens An excellent opportunity has arisen for an experienced Senior ClientRelationship Manager to join a London-based wealth and platform services business. You will take ownership of key institutional relationships, driving outstanding service, commercial growth and good customer outcomes across a high-profile client portfolio. The opportunity • Act as the senior point of contact for key institutional and platform clients, ensuring a high-quality, collaborative and commercially effective relationship., • Maintain and deepen client relationships through regular service and commercial reviews, following up actions promptly to drive satisfaction and retention., • Drive revenue growth by identifying client needs and opportunities to introduce additional products and services, while keeping customer outcomes at the centre of decision-making., • Engage with senior client stakeholders and executives to understand their strategy and roadmap, ensuring solutions are aligned to support their growth., • Act as an escalation point for service and product queries, issues and complaints, ensuring timely and appropriate resolution., • Use robust management information to support planning, prioritisation and decision-making, escalating risks or issues where appropriate., • Champion a client-focused culture, identifying root causes of issues and helping to implement sustainable fixes., • Work closely with Product, Business Development, Operations, Risk and Compliance to deliver agreed client solutions in line with FCA Consumer Duty and wider regulatory expectations., • 5+ years’ institutional client relationship management experience, ideally within platform, wealth management or investment management; broader financial services experience will also be considered., • Demonstrable track record of delivering exemplary client service, driving good consumer outcomes and sustainable revenue growth., • Highly effective communicator, confident engaging senior external stakeholders and internal teams across multiple functions., • Strong capability in creating and interpreting management information to support planning, prioritisation and sound decision-making., • Solid understanding of UK financial services regulation and risk considerations (e.g. Consumer Duty, CASS, KYC/AML, complaints, TCF)., • Relationship-led and commercially astute, with the gravitas to operate at senior level., • Strong sense of ownership, integrity and accountability, with a focus on risk management and good customer outcomes.

About the Company Layher Ltd is committed to selling its complete product range and services to achieve the company’s revenue and profit objectives for the Central London Area. About the Role The Area Sales Manager will be responsible for achieving a broad and deep understanding of the market for Layher’s products in Central London and establishing cordial and productive relationships with major to small customers and prospects. Responsibilities * Achieve a broad and deep understanding of the market for Layher’s products. * Establish cordial and productive relationships with major to small customers and prospects. * Increase or re-open trading with current, dormant and other known customers in the area. * Make regular personal calls on customers and prospects conscientiously across the area and in all potential business sections. * Prospect for new business and expand the customer database, whilst servicing existing clients. Qualifications * Work to agreed sales guidelines, key performance and productivity plans, always aiming to meet or exceed targets. * Understand the company’s objectives, procedures and systems. * Learn about and understand the company’s products and services in order to give expert advice to customers and prospects. * Site support work of your clients. * Understand specific sales campaigns - their background, objectives, calling and procedural requirements. * Be prepared to answer, or know where to obtain answers to, all prospect and customer questions. * Seek assistance and guidance from colleagues where necessary to supplement your knowledge or experience. * Present a professional, helpful and enthusiastic image of the company at all times. * Respond promptly and completely to all customer and prospect enquiries, complaints or requests. * Exploit the full potential of all sales calls, maximising opportunities for sales revenue generation. * Make effective use of sales aids, guides and professional sales techniques. * Take ownership and follow through enquiries or service calls rigorously. * Prepare for, attend, participate in and contribute to sales meetings, briefings and training sessions. * Support colleagues to meet the overall objectives of the company, providing cover when needed. * Actively participate in special projects (e.g. exhibitions, demonstrations) as required. * Take responsibility for the care of all company property provided in the cause of your employment. * Be prepared to carry out such other duties and additional working hours as may be required to fulfil the objectives of the role. * Follow-up all sales leads promptly. * Follow through all sales orders into Letchworth, through to final delivery. * Ensure you are fully informed about the progress of your orders and the delivery date is communicated to your customer. * This also includes assistance in getting difficult customers to pay, as requested by the credit control department, from time to time. Required Skills * Prepare letters, quotations and any other sales materials as required. * Report any unusual situations to the Managing Director/Regional Manager as well as any customer complaints. * Manage administrative time and activities efficiently to make the most effective use of working hours for selling. * Complete daily/weekly sales records (system and manual) to ensure that customer and prospect information is up to date and accurate and that reporting processes are being followed. * Share personal online calendar with the managing director/regional manager. * Ensure all call reports, travel plans, sales plans, expense claims and any other paperwork are accurately completed and submitted on time. * Ensure the confidentiality of company and customer information at all times. * Input data to company systems as required in relation to sales activities. * Credit control procedures must be adhered to. Pay range and compensation package Details regarding the pay range or salary will be provided during the interview process. Equal Opportunity Statement Layher Ltd is committed to diversity and inclusivity in the workplace and encourages applications from all qualified individuals.

Pop Mart Dual Store Manager - Harrods & Hamleys Stores Industry: Designer collectible pieces Location: Harrods, Knightsbridge + Hamleys, Regent Street Job type: Full time, permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: · Contribute to a fast-growing European business that combines retail, art, and creative storytelling · Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences · Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: · Monthly appreciation gifts featuring our latest POP MART designs · A structured bonus scheme linked to company and individual performance · Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support · Training and development programmes that build both professional skills and creative thinking · Regular team events that bring our people together to share ideas and celebrate our work • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Dual Retail Store Manager to lead and oversee operations at our London Harrods and Hamleys stores! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager. Responsibilities • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision, • Develop and implement strategies to achieve sales targets and improve store performance, • Provide exceptional customer service and resolve any customer issues or complaints, • Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures, • Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level, • Oversee cashier point operations, including daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Lead recruitment efforts, evaluate potential candidate's performance, and train new team members, • Perform administrative tasks such as rota scheduling, payroll management, and sales reporting, • Ensure compliance with all company policies, procedures, and relevant regulations, • Be available to work flexible hours. Required Qualifications • Proven experience (4+ years) in retail management, preferably in a similar industry, • Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience), • Fluent in professional English, with excellent verbal and written communication skills, • Strong leadership skills with the ability to motivate and develop a high-performing team, • Proven ability to develop and implement strategies to achieve sales targets and improve store performance, • Excellent organizational and problem-solving skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling, payroll management, and reporting, • Team-oriented with the ability to foster a positive work environment, • Candidates with less experience can also apply for the Assistant Store Manager position Desirable but Not Essential • Multi-lingual language ability (Chinese Mandarin is an advantage but not essential), • Experience in the toy or collectibles industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Job Title: Sales Associate – Victoria Beckham Concession, Harvey Nichols Role Summary As a Sales Associate for the Victoria Beckham concession within Harvey Nichols, you will deliver an exceptional luxury client experience, embody the brand values, and support the achievement of sales targets. You will act as a brand ambassador, providing personalised service, cultivating client relationships, and maintaining the highest standards of presentation and professionalism. Key Responsibilities Client Service & Sales • Deliver a premium and personalised client experience consistent with the Victoria Beckham brand., • Achieve and exceed individual sales targets and KPIs., • Build strong client relationships through effective communication, follow-up, and clienteling., • Confidently introduce customers to new collections, styling options, and product features., • Handle customer queries, complaints, and returns with professionalism. Clienteling & CRM • Maintain and grow an active client book with regular outreach and relationship-building., • Capture and utilise client data to support long-term customer loyalty., • Assist with private appointments and events as required. Product Knowledge • Develop and maintain an in-depth understanding of all product categories, materials, and craftsmanship., • Stay informed about new collections, brand stories, and visual guidelines., • Communicate product features and styling advice confidently to clients. Operational Excellence • Maintain impeccable concession standards, including visual merchandising, stock presentation, and fitting room upkeep., • Support stock replenishment, transfers, and deliveries., • Ensure compliance with Harvey Nichols and Victoria Beckham operational policies and procedures., • Process transactions accurately and efficiently. Teamwork & Brand Ambassadorship • Work collaboratively with concession and store teams to support overall business performance., • Uphold brand values and represent Victoria Beckham with professionalism and authenticity., • Contribute positively to the team environment, sharing feedback and supporting new colleagues. Skills & Experience Essential • Previous experience in luxury retail or high-end fashion., • Proven sales skills with the ability to meet and exceed targets., • Excellent communication, interpersonal, and clienteling abilities., • Strong sense of personal style aligned with the Victoria Beckham brand aesthetic., • High level of professionalism, discretion, and customer focus. Desirable • Experience working in a concession environment., • Knowledge of Harvey Nichols systems and procedures., • Multilingual skills. Personal Attributes • Confident, engaging, and service-driven., • Highly organised with excellent attention to detail., • Positive, proactive, and able to thrive in a fast-paced luxury environment., • Passionate about fashion, styling, and delivering memorable customer experiences.

Potential Work Location: Westfield London W12 / Westfield Stratford City Job Responsibilities • Warmly welcome customers, accurately identify and explore their needs, and provide professional product consultation, targeted recommendations, and service demonstrations;, • Possess solid knowledge of all in-store products (functions, configuration, pricing, promotions, etc.) and be able to clearly communicate and match them to customer needs;, • Proactively drive personal sales results and actively support the team in achieving store sales targets, with a strong sense of responsibility for business performance;, • Skilled in exploring customer potential demands and converting them into sales opportunities, while building long-term customer relationships;, • Handle customer complaints and after-sales issues with professionalism, provide high-quality service, and enhance customer satisfaction;, • Maintain Xiaomi brand standards and store image: ensure a clean environment, neat product displays, and create a professional shopping atmosphere;, • Participate in company-organized trainings and promotional activities to continuously refine sales techniques, upselling skills, and product knowledge, • Complete other tasks assigned by management. Job Requirements: • Proven retail sales experience with a track record of achieving or exceeding sales targets, especially in consumer electronics or mobile phone industries;, • Strong ability to identify customer needs and provide solutions, with consultative sales or customer relationship-building experience;, • Excellent communication and interpersonal skills, with a strong sense of teamwork and ownership, • Experience in Xiaomi New Retail or other innovative retail models is a plus;, • College/High school diploma or above, with good personal image and professional demeanor.

Store Supervisor - Charing Cross Industry: Designer collectible pieces Location: Charing Cross, WC2H 0NE Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Supervisor to work alongside our Assistant Store Manager in our new and upcoming flagship store in Charing Cross! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the designer collectible pieces industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Full Time Retail Assistant - Brick Lane Pop Up Industry: Designer collectible pieces Location: Brick Lane, London (New Store Opening) Job type: Full Time (FTC, 1-year) About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Own and grow the healthcare recruitment business across framework and off-framework channels. You’ll lead sales and delivery teams to win work, fill roles/shifts at high volume and quality, protect margin, and ensure audit-ready compliance and clinical governance at all times. Key Responsibilities 1. Commercial Growth & Strategy • Set and deliver the growth plan across framework and off-framework revenue streams., • Build and execute strategy by region, client type (NHS, local authority, private), and service line (nursing, care, AHP, locums, etc.)., • Own pricing and margin strategy, balancing competitiveness with sustainable contribution. 2. Framework Performance & Contract Management • Lead framework delivery: SLAs, KPIs, rate cards, lot performance, and client governance., • Drive tender/bid strategy with compelling evidence packs, mobilisations, and continuous improvement., • Ensure readiness for audits and performance reviews; resolve issues quickly and transparently. 3. Off-Framework Business Development • Win new off-framework clients and expand existing accounts through relationship-led selling., • Negotiate commercial terms, service levels, and onboarding pathways., • Build referral channels and partnerships (MSP/VMS, providers, networks) to increase opportunities. 4. Recruitment Delivery Excellence • Oversee end-to-end recruitment and staffing delivery, ensuring strong fill rates and low cancellations., • Implement effective pipeline planning by specialty, shift pattern, and geography., • Improve productivity through team structure, workflow discipline, and clear performance standards. 5. Compliance, Quality & Clinical Governance • Ensure all candidates meet required compliance standards (Right to Work, DBS, registrations, training, references, occupational health where required)., • Maintain robust clinical governance processes for incidents, complaints, safeguarding, and regulatory requests., • Work closely with compliance and operations to keep practices consistent, documented, and audit-proof. 6. Leadership & Culture • Lead, coach, and performance-manage managers and teams across recruitment and sales., • Build a high-accountability culture with clear targets, feedback loops, and development plans., • Recruit and retain top talent; create succession plans and capability uplift. 7. Operations, Systems & Reporting • Own and improve processes across ATS/CRM/VMS systems to ensure accurate data and efficient operations., • Track and report performance: revenue, margin, fill rates, time-to-fill, compliance outcomes, client satisfaction., • Revenue growth (framework and off-framework), • Gross margin % and contribution, • Fill rate and time-to-fill, • Cancellation rates and continuity metrics, • Compliance pass rate / audit results, • Client satisfaction (NPS/feedback), complaint and incident rates, • Tender win rate / framework performance ranking, • Senior leadership experience in healthcare recruitment (agency or staffing provider environment)., • Proven track record of managing framework contracts and off-framework growth., • Strong commercial capability: pricing, margin management, client negotiation, sales leadership., • Deep understanding of healthcare compliance requirements and audit expectations., • Operational excellence: KPI management, process control, and team performance delivery., • Confident stakeholder management from ward manager level through to exec/procurement., • Strong systems mindset (ATS/CRM/VMS) and data-driven decision-making.

Part Time Sales Assistant - Charing Cross (New London Flagship) Industry: Designer collectible pieces Location: Charing Cross, London, WC2H 0NE Job type: Part Time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team –8 hours a week minimum (1 shift a week), 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Senior Client Relationship Manager – (Institutional/Wealth/Platform) London Excellent Salary + Bonus + Bens An excellent opportunity has arisen for an experienced Senior ClientRelationship Manager to join a London-based wealth and platform services business. You will take ownership of key institutional relationships, driving outstanding service, commercial growth and good customer outcomes across a high-profile client portfolio. The opportunity • Act as the senior point of contact for key institutional and platform clients, ensuring a high-quality, collaborative and commercially effective relationship., • Maintain and deepen client relationships through regular service and commercial reviews, following up actions promptly to drive satisfaction and retention., • Drive revenue growth by identifying client needs and opportunities to introduce additional products and services, while keeping customer outcomes at the centre of decision-making., • Engage with senior client stakeholders and executives to understand their strategy and roadmap, ensuring solutions are aligned to support their growth., • Act as an escalation point for service and product queries, issues and complaints, ensuring timely and appropriate resolution., • Use robust management information to support planning, prioritisation and decision-making, escalating risks or issues where appropriate., • Champion a client-focused culture, identifying root causes of issues and helping to implement sustainable fixes., • Work closely with Product, Business Development, Operations, Risk and Compliance to deliver agreed client solutions in line with FCA Consumer Duty and wider regulatory expectations., • 5+ years’ institutional client relationship management experience, ideally within platform, wealth management or investment management; broader financial services experience will also be considered., • Demonstrable track record of delivering exemplary client service, driving good consumer outcomes and sustainable revenue growth., • Highly effective communicator, confident engaging senior external stakeholders and internal teams across multiple functions., • Strong capability in creating and interpreting management information to support planning, prioritisation and sound decision-making., • Solid understanding of UK financial services regulation and risk considerations (e.g. Consumer Duty, CASS, KYC/AML, complaints, TCF)., • Relationship-led and commercially astute, with the gravitas to operate at senior level., • Strong sense of ownership, integrity and accountability, with a focus on risk management and good customer outcomes.

Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Croydon store. As a Retail Cover Supervisor you will also support other stores as required. These stores are Croydon, Sutton, Epsom, Lewisham, Woolwich and Kingston. You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission. At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a full time, permanent position and you will be contracted to work 40 hours per week. Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously. Key activities: • Lead and supervise the store team in the absence of the Store Manager., • Open & close stores, including cashing up and completion of associated administrative duties., • Offer excellent levels of customer service and have a strong product knowledge., • Lead by example, by recommending and promoting complimentary products with each sale., • Assisting management in leading the team, to achieve store sales targets and KPI’s., • Support team members as and when required., • Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer., • Process stock deliveries and store transfers., • Deal with customer queries and complaints. Personal characteristics: • Able to take direction from management regarding additional tasks and duties., • Previous supervisory experience including cashing up and banking., • Self-motivated, with a positive, can do attitude., • Ability to supervise, motivate, coach and work with a team., • Strong interpersonal and communication skills., • Willingness to approach and serve all customers., • The drive to exceed monthly performance targets., • Methodical approach to completing daily tasks – including stock SKU management., • High levels of attention., • The commitment to work 40 hours per week and the flexibility to work any day (Monday - Sunday)., • The ability to travel to all stores listed above. If you would like to join the team at Deichmann UK a Retail Supervisor and you meet the job requirements, please click apply. We’d love to hear from you!

As the Assistant concession Manager for this brand, reporting to the Concession Manager, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the brand image and delivers world class customer service. KEY RESPONSIBILITIES: Team Leadership & Operations • Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA, • Lead by example in demonstrating role model behaviour that is representative of the brand, • Lead the team through morning briefings, objective setting, training and direct coaching together with the Boutique Manager, • Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency, • Ensure all Company policies and procedures are adhered to, • Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns, • Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office, • Ensure cash banking is carried out accurately on a weekly basis, • Evaluate the performance of each Sales Consultant and provide constant feedback to ensure results, • Tracking, monitoring and communicating sales targets and KPIs, • Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards, • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximise sales, • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff, • Assist in the implementation and maintenance of all visual guidelines, • Maintain store standards that reflect the brand image at all times, • Enhance customer service standards in store to ensure world class service is delivered at all times, • Build relationships with clients to develop loyal clientele in order to reach sales objectives, • Proactively tackle and resolve all customer problems and complaints quickly and effectively, • Experience in sales in a luxury, high fashion environment and managing people, • Leather Goods / Accessories relevant experience, • Passion for fashion and sales, • A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience, • Excellent personal presentation., • Understanding of Retail KPIs, • Ability to effectively and successfully lead and manage a team, • Strong and demonstrable commercial acumen, • A passion for customer service and sales floor focused, • Excellent at working and delivering against deadlines and the ability to work under pressure, • Ability to prioritise for self and the team and be able to multi task, • Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions, • Proactive and positive in approach, • Able to communicate effectively with all internal and external customers and at all levels of the organisation.

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. Responsibilities/Duties: • Adjusting a portfolio of Professional Lines claims to include FI, D&O, E&O., • Set up, investigate and authorize claim payments within specified authority., • Review incoming claim correspondence on existing claims, formulate response and create workflows., • Prepare claims correspondence on questions of coverage and claim value within specified authority., • Instruct and manage experts (i.e. lawyers, counsel, experts) as required., • Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary., • Review and maintain caseload (i.e. reviewing incoming claim correspondence, formulating responses, maintaining an update to diary) in accordance with current internal claims procedures and comply with agreed key performance indicators., • Reserve in accordance with our claims’ philosophy., • Adhere to internal procedures (i.e. declinatures, large losses, complaints, fraud etc), • Draft/amend declinatures and refer into the head of PL and/or European Head of Claims for approval., • Manage and handle claims that fall outside any delegated authority., • Demonstrate ability to manage recoveries., • Carry out aged file/static claims reviews as required., • Proactively manage vendors, such as defence counsel and coverage counsel., • Demonstrate ability to influence good claims outcomes (re representing AW interests at market meetings, mediations, settlements, driving claims outcomes etc) where necessary., • Develop good relationships internally (senior management, underwriters, claims, finance etc)., • Work with underwriters to provide updates, evaluate exposures, and assist with development of policy wordings and other contractual documents where required., • Help build the claims proposition by developing good relationships externally for benefit of AW (e.g. vendors, brokers, clients etc) if necessary., • Display good management skills of direct reports., • Perform internal and on-site claim audits if required., • Prepare claim and statistical reports as required., • Assist with coordination of and carrying out of TPA audits when necessary., • Assist in management projects as required., • Prepare materials for line of business meetings., • Prepare claims materials for policy renewals where required., • Participate in annual claims presentation., • Have ability to step in and manage team in absence of VP (with supervision). Essential Requirements: • 10+ years of professional indemnity complex claims handling experience on both Company and Lloyd’s platforms., • Insurance related courses/experience are an advantage., • Excellent policy wordings knowledge., • Knowledge of London market essential., • Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients., • Excellent oral and written communication skills., • Excellent organizational skills and the ability to work on multiple tasks concurrently., • Excellent technical skills – coverage/defence/reserving/file management/KPI’s., • Excellent understanding of claims systems., • Strong business writing skills., • Ability to present well to senior management (Large Loss meetings etc)., • Some understanding of portfolio management and be able to interpret report on Claims MI and use EDW., • Good knowledge of the Microsoft Office Suite, Genius, TRAX, Open Box, ECF2., • A resilient self-starter who can immediately handle a diverse range of claims and responsibilities., • The ability to work well, remain calm under pressure and thrive in a team environment., • Appropriate behaviour in office and within team and must demonstrate positivity and proactivity. Working at Allied World Our team of over 1,600 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us: • Instant membership in the Allied World team — a global network of colleagues who will support your career journey, • A manager who will help you build your career through a structured coaching program, • Access to a full suite of learning and development tools and resources Global Presence We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, Labuan, London, Los Angeles, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate. To learn more, visit awac.com, or follow us on LinkedIn at linkedin.com/company/allied-world.

You will investigate and respond to a wide range of environmental health complaints and public health issues, including:. Environmental Health Team in the Brent area. This is a challenging and rewarding role, focused on protecting public health and improving environmental conditions for our communit

An excellent opportunity has arisen to join a.Complaints and Resolution function.We are seeking a motivated and detail-oriented.Investigation and Information Assistant.Member enquiries, complaints, and housing-related information requests.This role sits at the centre of resident accountability and s

Technical Compliance Assistant – Chessington, Surrey.As a Technical Compliance Assistant, to complete investigations and root cause analysis, complete risk assessments and have a vital role in completing internal audits.You will also deal with complaints, manage customer code of practices as well

Lead and manage the end-to-end complaints process across healthcare services, ensuring compliance with NHS Complaints Regulations and local policies. Act as the primary point of contact for service users, families, carers, advocates, and external bodies regarding formal and informal complaints. Ensu

Complaints Officer - Homelessness. Complaints Officer - Homelessness. This is a key role responsible for managing and responding to complaints and member enquiries across Housing Needs, Temporary Accommodation, Homelessness, and related services.

Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong re

Welcome guests upon arrival and assist with check-in and check-out procedures. Respond promptly to guest inquiries via phone, email, and in-person, demonstrating excellent phone etiquette. Handle guest complaints or concerns with professionalism and empathy.

Complaint Handler 📍 Watford (on-site) 💷 Up to £30,000 pro rata 🕒 Shifts between 8am-8pm, Monday-Sunday 📄 Full-time | 6-month FTC (with potential extension) Are you a strong written communicator with a passion for fair outcomes and great customer service? We

An exciting opportunity has emerged for a Resolutions Assignment Officer to join the Customer Resolutions team at one of Adecco's leading public sector housing clients in a full time (35 hours each week, Monday to Friday) role, initially for four months and paying up to £36,340 per annum.This is a

Key responsibilities 1. Operational leadership & performance • Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery., • Set clear operational standards and performance expectations for managers and teams., • Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages., • Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant). 2. Quality, governance & CQC readiness • Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation., • Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements., • Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led., • Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements. 3. Safeguarding, risk & incident management • Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working., • Oversee serious incidents, complaints, whistleblowing, and escalation pathways., • Ensure duty of candour is applied appropriately and consistently., • Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick). 4. Regulatory compliance & statutory frameworks • Ensure compliance with relevant legislation and guidance, including (as applicable):, • Health and Social Care Act 2008 (Regulated Activities), • Care Act 2014 (safeguarding), • Mental Capacity Act 2005 (capacity assessments, best interests), • DoLS/LPS awareness where relevant to pathway/interface, • Health & Safety, COSHH, fire safety, RIDDOR, GDPR, • Ensure CQC notifications are made correctly and on time (where required by your regulated activities)., • Maintain policy, procedure, and training compliance across services. 5. People leadership: recruitment, retention, capability • Build high-performing service leadership through coaching, supervision standards, and clear accountability., • Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies., • Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively., • Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant). 6. Financial and contract performance • Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance., • Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned., • Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care. 7. Service development & strategic delivery • Support mobilisation of new services, transitions, and service redesign., • Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans., • Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout). 8. Stakeholder management • Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams., • Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution., • Ensure people supported are meaningfully involved in decisions about their lives and service improvements.

Job Description: As a Registered Children's Manager, you will oversee the care and well-being of children in various settings, ensuring their safety and development are prioritised. You will be joining a leading Children's organisation with a mission to provide looked after young people with a safe and nurturing environment, one that promotes empowerment, independence and choice, while enhancing their core living skills, and ability to move across the care continuum into fully independent living. Person Specification: • You should have experience of managing a children's home, • You should hold a level 5 diploma in children and young peoples residential care, • You should have experience of working with children and young people, • You should be dedicated to providing outstanding care, • You should be suitable to work with Children. A DBS Certificate is a requirement of the role., • At least two years’ experience relevant to residential care within the last five years., • At least one year of experience supervising and managing professional staff., • Sound knowledge and understanding of Children Homes regulation including Quality Standards 2015, The Children’s Homes (Amendment) Regulations 2011, Care Standards Act 2000, Ofsted and related legislation, and policies and procedures. Company Overview: SBCHL have in excess of 60 homes across London, Peterborough, Northampton, Kent and Norfolk plus an independent specialist school for children aged 8-19 with autism and other learning difficulties. We deliver high quality care to support children and young people with overcoming obstacles, and enabling them to celebrate achievements and develop independent skills. Our qualified and dedicated team will work on nurturing and building the self-esteem of every individual, ensuring they feel safe and supported. Responsibilities • To have overall responsibility for managing referrals into the service from a variety of sources and maintaining full occupancy., • To produce a development plan for the service that ensures the delivery of high quality, clinically informed practice., • To ensure all clinical practices and medication processes within the home are conducted in line with legislation., • To ensure that safe working practices are always employed by all staff in accordance with the Health and Safety at Work legislation., • Co-operate with designated personnel exercising their responsibilities in relation to the Health and Safety at Work Act., • To ensure all children and young people in residence at the home have their risk and needs assessed, and that these assessments are regularly reviewed and updated., • To ensure that high quality support and transition services are provided to young people in line with the service specifications and placement plans required by the relevant local authorities., • To ensure that professional ethics and behaviour are always demonstrated by all staff., • To actively co-ordinate the service provision and be a focal point for support, advice, and coaching to all staff within the home., • Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are dealt with promptly., • To be accountable and take responsibility for liaising with regulatory organisations in relation to the way the home is managed., • To ensure that the company's financial and administrative procedures are adhered to and to work within a set budget., • To safeguard children and young people through sound management strategies, collaborative working with external agencies and emergency services, and compliance with local authority safeguarding procedures., • To support staff to achieve the highest standards of care for all residents., • To assist in the management, appraisal, supervision, and support of all residential staff., • To co-ordinate and monitor casework and administrative functions, including rotas of the home and evaluate standards of performance., • To be involved in recruitment of staff including vetting, interviewing, and inducting new employees., • To be part of an on-call system., • Manage the Support Workers and Support Assistants within the client’s group., • To oversee and develop effective working relationships with partners and commissioners, ensuring the home is contract compliant and is well thought of within the borough., • To facilitate the development of a range of children and young people inclusion opportunities and activities with support staff, working towards improving outcomes for accommodated children and young people., • To promote the participation of children and young people in the running of the home, including encouraging feedback and views, responding positively and professionally to complaints, and passing on information to the rest of the staff team and partner agencies where appropriate., • To ensure the home operates in accordance with legislations, standards, and guidance e.g., Children’s Homes Regulations including Quality Standards 2015, Children Act 1989, The Children’s Home (Amendment) Regulations 2011, and Care Standards Act 2000. Equal Opportunity Statement Silver Birch Care (Residential Services) has a strong commitment to achieving equality of opportunity in both services to the young people placed in our care and the employment of people. It expects all employees to understand and promote its policies in their work.

About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity Are you a driven sales professional with a passion for building strong relationships and driving business growth? Join our dedicated Ready mix team at Holcim, where you'll take charge of your own sales territory in the London. In this exciting role, you'll not only manage and grow key accounts but also spearhead new business opportunities, all while developing and executing a winning sales strategy. Your efforts will directly contribute to achieving ambitious sales targets and maximising margins, ensuring our presence in the market continues to thrive. What you'll be doing You'll help shape our strategic direction by developing business plans and accurate forecasts, and identifying key accounts and market opportunities. Youll play a key role in implementing sales and marketing campaigns, generating and following up on leads, and promoting our full product range to meet and exceed targets. Keeping our customer records up-to-date, resolving complaints effectively, and coordinating with our Credit Services and Sales teams will be part of your daily routine to ensure smooth operations. Your ability to build and nurture strong interpersonal relationships will enhance our profile within the industry and foster new business opportunities. Who you are Youre a natural relationship builder, with experience in business development. You thrive in a fast-paced, customer-focused environment and enjoy working collaboratively across teams. You can spot commercial opportunities and turn them into long-term partnerships. Youre confident in negotiation and problem-solving, ensuring customer needs are met while driving business success. You bring strong communication and interpersonal skills, making you a trusted partner to both internal and external stakeholders. You enjoy the challenge of meeting sales targets and thrive on generating and following up on leads to drive success. We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. TPBN1_UKTJ