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Work Patterns & Salary This is a single opportunity with two available work patterns — please select the one that suits your lifestyle: Option A — Monday to Friday • Salary: £29,000 – £35,000 depending on experience, • Location: Hounslow (West London), • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension Option B — Tuesday to Saturday (enhanced salary) • Salary: £29,000 – £38,000 depending on experience, • Location: Hounslow (Tuesday–Friday) | NW10 every Saturday, • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension The Company Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise. The Role As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard. International moving experience would be a bonus, though not essential. Key Responsibilities • Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services, • Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules, • Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets, • Follow up on quotations, address client queries, secure bookings and maintain the company database, • Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments, • Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking, • Manage specialist requirements including delicate item handling, storage arrangements and complex logistics, • Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle, • Maintain accurate records using the company database (Moveware), • Handle invoicing, monitor payments and gather post-move client feedback and reviews, • Manage ongoing client relationships including repeat business, storage queries and general enquiries, • Oversee storage operations — maintaining records, managing movements and producing final statements of account, • Support the sales team with appointment-making and quotation follow-ups as required, • Manage customer complaints professionally and efficiently About You You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services. We are looking for: • Previous Move Manager experience (Highly desirable but not essential), • International moving knowledge (advantageous), • Strong IT skills — experience with Moveware, a plus, • A proactive, solutions-focused attitude, • Excellent communication skills — written and verbal, • The ability to work independently and manage competing priorities, • Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience

Job Title: Building Surveyor\n\nBuilding Surveyor required in West London for a leading housing provider. Immediate start available offering up to £56,000 + package – apply now for a secure, long-term role.\n\nThis is a fantastic opportunity for a Building Surveyor to join a well-established organisation delivering high-quality repairs and maintenance across a diverse residential portfolio. You’ll play a key role in managing complex works, influencing stakeholders, and improving resident outcomes across West London and surrounding areas.\n\nJob Description\n\nManaging complex repairs and maintenance projects as a Building Surveyor across Wembley and West London housing stock\n\nConducting detailed property inspections, diagnosing defects including damp and mould across West London properties\n\nProducing technical reports, specifications and costings for repair works within the Wembley area\n\nOverseeing contractor performance and ensuring high-quality delivery across West London maintenance programmes\n\nHandling resident complaints, stakeholder enquiries and ensuring resolution across Wembley and surrounding regions\n\nSkills / Qualifications\n\nProven experience as a Building Surveyor within West London social housing, local authority or housing association environments\n\nStrong knowledge of construction methods, housing legislation and contract law relevant to Wembley-based projects\n\nExperience diagnosing complex defects including damp and mould as a Building Surveyor in West London\n\nCompetent in producing detailed specifications and using schedules of rates within Wembley or surrounding areas\n\nQualification such as HNC/HND (or equivalent) in Building Surveying or similar, with commitment to CPD in West London\n\nThis Building Surveyor role in Wembley, West London offers a competitive salary of up to £56,000, excellent benefits and long-term career progression within a reputable organisation. Apply now to secure your next role as a Building Surveyor in West London

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Lowndes The Lowndes, is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. About The Job An opportunity has arisen for a Casual Room Attendant to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: • To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings., • To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out., • To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager., • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs., • To attend training and meetings as and when required., • To assist in maximising productivity for the Department. About You The ideal candidate for this position will have the following experience and qualifications: • Previous experience in a hotel preferably in London., • The ideal candidate should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel., • Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel., • Previous experience as Housekeeping Porter desirable., • A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment.

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

Account Support Executive Location : Bexley - Kent Reporting To : Customer Experience & Performance Manager Salary: £29,000 + Bonus We have an opportunity for a customer-focused Account Support Executive who is passionate about delivering simple, effective solutions and exceptional service at every stage of the customer journey.This role is ideal for a self-starter who enjoys building strong relationships, takes ownership, and is motivated to continuously improve how we support our customers. You’ll play a key role in ensuring every interaction reflects our commitment to excellence, integrity, and innovation. The Role: You will act as a key point of contact for customers, supporting them before and after their course or qualification. Using our ‘call first’ approach, you’ll proactively engage with customers, ensuring they feel supported, informed, and confident throughout their experience. You’ll work collaboratively with internal teams while managing a variety of customer interactions, always aiming to deliver a high standard of service in a clear, efficient, and thoughtful way. Key Responsibilities: • Proactively contact customers ahead of scheduled training to ensure they are prepared and supported, • Act as the primary point of contact for customer queries, providing clear, accurate, and timely responses, • Build trusted relationships with customers by being approachable, reliable, and consistent, • Take ownership of customer enquiries from initial contact through to resolution, • Manage booking amendments, transfers, cancellations, and refunds with accuracy and accountability, • Handle complaints with professionalism and empathy, aiming to resolve at first point of contact wherever possible, • Liaise with course operations and assessment teams to resolve issues effectively and efficiently, • Support Business Development Executives and Account Managers with administrative tasks including proposals, quote follow-ups, and meeting preparation, • Identify opportunities to simplify processes and improve the overall customer experience, • You communicate clearly and effectively, with strong listening skills and attention to detail, • You use sound judgement to solve problems and make decisions confidently, • You take ownership of your work and follow through on commitments, • You are proactive in identifying improvements and suggesting new ideas, • You are comfortable using systems and technology and can quickly learn new tools, • You are organised and able to prioritise tasks in a fast-paced environment, • You build positive relationships with customers and colleagues alike, • Salary Sacrifice schemes such as ride to work, Pension and Electric Car Scheme, • Great Office Culture, • Free Parking, • Great staff development programs, • Bonus, • Enhanced Holiday Entitlement

Car Sales Executive\n£24k basic with uncapped OTE\nBromley\nPermanent/Full Time\nOur client, based in the Bromley area is on the lookout for an experienced Automotive Sales Executive to join their growing team.\nDuties & Responsibilities of a Sales Executive:\n * Achieving agreed sales targets for new and or used vehicles.\n * Building trust, communicating effectively and exceeding customers expectations, leading to loyalty and referrals.\n * Maintain and accurately record all customer contact details.\n * Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements.\n * Responding to queries from new and existing customers relating to vehicle sales.\n * Developing and maintaining a specialist knowledge of manufacturer vehicles.\nYour Background & Skill:\n * Proven experience as a Car Sales Executive within the motor trade (1 year minimum).\n * Ability to follow a sales process to achieve targets.\n * Strong communication and interpersonal skills.\n * Excellent selling and negotiating skills.\n * Full UK Driving Licence.\nFor further details on this Car Sales Executive job in Bromley, Kent and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy

Senior Repairs Manager\n\nSalary: £60-75K\n\nLocation: North West London\n\nWe are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement.\n\nKey Responsibilities:\n\nLead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery.\nOversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability.\nEnsure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation.\nManage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement.\nProvide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability.\nDevelop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations.\nLead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction.\nOversee complex complaints handling, ensuring timely resolution and a customer-centric approach.\nManage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities.\nProduce clear, insightful performance reports and present findings to senior stakeholders.\nChair meetings and deliver presentations to a range of audiences, both internal and external.Key Skills & Experience:\n\nExtensive experience in managing responsive repairs and gas services within a housing or property services setting.\nStrong knowledge of gas compliance and associated legislation.\nProven track record in managing both in-house (DLO) and contracted service delivery models.\nHighly analytical, with the ability to interpret performance data and translate insights into actionable improvements.\nStrong leadership capability, with experience managing managers and leading large operational teams.\nSkilled in contract management, performance management, and service optimisation.\nExcellent communication and presentation skills.\nCommercially aware, with experience in budget and productivity management.\nDemonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes

Overview of Business We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. This business unit is setting the benchmark for fire safety, operating with a highly experienced, well‑established and collaborative team that is driving the Group’s approach to remedial works and customer safety. The Head Office for this team are in London, but with projects across the UK a lot of the team work remotely with regular trips into London. Due to the complexity of this role, we can only consider candidates with experience from a construction background. Job Description Reporting to the Managing Director, the post-holder will act as the Business Unit's Customer Champion, leading the Customer Care function and ensuring a consistent, high‑quality customer experience and with particular emphasis on post‑occupation service. The successful candidate will embed a culture that genuinely listens to customers and ensures responses are timely, effective and appropriately personalised. Responsibilities include but are not limited to: • Ensure full SHE compliance across the Customer Care function, with safety as the top priority., • Act as the Division’s customer advocate and brand ambassador for our client, protecting reputation and ensuring a responsive, responsible service., • Lead, develop and performance‑manage the Customer Care team, addressing under‑performance and driving delivery against KPIs., • Ensure all customer issues are handled professionally, promptly and in line with mandatory policies and procedures., • Build strong relationships with Construction, Technical and Commercial to minimise issues and resolve them efficiently., • Oversee all post‑occupation remedial works, ensuring high standards, compliance with warranty requirements and effective out‑of‑hours service provision., • Represent the Division at warranty provider inspections and ensure timely completion of associated works., • Own the formal complaints process, resolving issues within target timescales and minimising escalation to the Ombudsman., • Analyse root causes of complaints and drive continuous improvement to reduce repeat issues., • Manage departmental costs, ensuring adherence to cost controls and recovering costs through the contra‑charge process., • Work closely with Commercial and Construction Directors to manage subcontractor performance post‑occupation., • Use CRM and all relevant systems effectively to support service delivery and compliance., • Chair weekly internal meetings and ensure actions are progressed., • Provide training and guidance to divisional teams to support a customer‑first culture., • Lead recruitment within the department, ensuring the right capability and calibre. Essential Experience • Demonstrable track record of delivering multiple construction projects within the built environment, • Demonstrable problem-solving skills and the ability to think strategically, • Desirable but not essential experience: experience of building safety regulator gateway processes and experience managing fire safety, cladding remediation and building safety projects Benefits • Competitive Basic Salary, • Bonus Scheme, • Pension, • Health care Don't meet all of the above requirements? Harken Search are committed to championing inclusive and diverse recruitment, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. Why us? As well as championing inclusive and diverse recruitment we also give 10% of all invoices to our partner charities. We thank both our candidates and clients for supporting us to make a difference to those impacted by these charities.

AJ Chambers are delighted to have been exclusively retained by an organisation in South East London and they are recruiting for a Legal Director and Head of Legal for their company. This, dynamic, property organisation is recognised as one of the leading firms to work for in their sector and are heavily invested in technology and AI. This Legal Director will be coming in as their new head of legal operating within residential property matters, demonstrate commerciality and embrace technology. Key aspects: Leadership • Design and implement the legal framework for conveyancing, • Partner with senior leadership to support growth and technology Operational delivery • Oversee the conveyancing process from start to finish, • Ensure compliance with SRA, AML and other requirements, • Oversee case management system Team leadership • Recruit and build a high performing conveyancing team, • Provide mentoring, supervision and legal sign off, • Define performance metrics Risk & governance • Manage complaints, • Develop risk frameworks You’ll be offered a package which includes: • A competitive salary, • 30 days annual leave plus bank holidays, • Private healthcare, • Bonus – up to 10% of salary Please apply or get in touch with Andrew Fragnito-Day at AJ Chambers

Resident Liaison Officer (Internal Planned Maintenance)\n\nSalary: Up to £33K + car allowance\n\nLocation: Croydon\n\nJob Type: Permanent \n\nFortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Croydon area. This role focuses on internal projects and involves working in occupied properties and offices.\n\nKey Responsibilities:\n\nAppointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.\n\nCondition Surveys: Conduct surveys to assess property conditions prior to and post-work.\n\nResident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.\n\nCollaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.\n\nRelationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.\n\nKey Skills & Experience:\n\nProven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.\n\nExcellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.\n\nStrong IT skills to manage scheduling, reporting, and communication.\n\nA proactive and customer-focused approach to problem-solving.\n\nAbility to work well within a team and manage multiple tasks simultaneously\n\nIf you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.\n\nFortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer

Senior Services Coordinator\n\nLocation: London, hybrid working (3 days from home per week)\n\nSalary: Competitive, with excellent benefits\n\nReports to: Head of Services\n\nTeam: Manages 2 Services Administrators\n\nAbout the Role\n\nWe are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation’s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs.\n\nYou will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week.\n\nKey Responsibilities\n\nTeam Leadership\n\nManage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement\nFoster a collaborative team culture\nService Portfolio Management\n\nOversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance\nMonitor risks and implement mitigation strategies\nHandle low to medium-level complaints and protect the organisation’s reputation\nBusiness Development\n\nResearch and assess opportunities to enhance existing services and implement new initiatives\nSupport business case development, financial forecasting, and feasibility analysis\nCollaborate with internal teams to deliver income-generating products\nProject Support & Operational Excellence\n\nWork with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose\nContribute to process improvements and operational reporting\nStakeholder Engagement\n\nBuild strong relationships with colleagues, members, and external partners\nGather insights to inform service improvement and product development\n\nExperience Needed\n\nExcellent administration and time management skills, with strong attention to detail\nDemonstrable experience in research, service or product development, and project management\nProven team leadership and line management experience\nExcellent interpersonal and relationship-building skills\nStrong written and verbal communication skills\nIT literate, including MS Word, Excel, PowerPoint, and content management systems\n\nWhy Apply?\n\nCompetitive salary and benefits\nHybrid working with 3 days from home\nOpportunity to lead a small team and influence service delivery

Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience.\n\nThis is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes.\n\nComplaints Officer (Repairs)\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 6 months \nGrade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella\nHybrid Working - 2 days per week in office (flexible) \nIT Equipment Provided\nASAP Start\n\nAbout the Role\n\nAs a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code.\n\nYou will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement.\n\nKey Responsibilities\n\nInvestigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards\nCoordinate complex and high‑risk complaints, including multi‑service case conferences where required\nEnsure residents are heard and that all eligible elements of complaints are fully investigated\nChallenge the quality and scope of investigations when necessary to achieve the right outcome\nDraft clear, customer‑focused responses in plain English\nRespond to escalated enquiries, including those from elected representatives or MPs\nMonitor complaint trends, identify root causes, and support service improvement initiatives\nEnsure learning from complaints is recorded, shared, and implemented across services\nMaintain excellent record‑keeping and compliance with data protection requirements\nBuild effective working relationships with internal teams, partners, and external agencies\n\nWhat We're Looking For\n\nEssential Experience & Knowledge\n\nExperience handling complaints, or clear evidence of transferable skills\nExperience working with the public in potentially stressful or sensitive situations\nExperience within social housing or a related public service environment\nUnderstanding of complaints processes, best practice, and relevant legislation\nKnowledge of diversity, vulnerability, and equality considerations in service deliverySkills & Abilities\n\nStrong analytical skills, including identifying trends and root causes\nExcellent written communication skills, able to explain complex issues clearly\nConfidence handling sensitive, complex, or challenging cases\nStrong organisational skills and ability to manage competing priorities\nAbility to influence and constructively challenge at all levels\nA resilient, positive, and customer‑focused approach\nConfident using Microsoft Office and complaints/case management systems\n\nWhy Apply?\n\nMeaningful work that directly improves residents' lives\nOpportunity to influence service improvement and organisational learning\nSupport from Adecco throughout the assignment\nHybrid working and a collaborative team environment\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please only apply for this role if you have the relevant experience outlined below The role PE Global Care Connect are currently recruiting a Care Co-ordinator to join our team. This is a full-time permanent position based in Central London. Duties of the role: • Responsible for the growth of hours in your area by managing new packages requests, • Upload carer rosters and client templates – week 1 / week 2 and have complete oversight and accountability of rotas., • Monitor client care calls including missed and late calls., • Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems, • Complete Timesheets daily and handling administrative duties, • Involved in the Recruitment of all care staff across various locations in the UK., • Work closely with the Operations Team in your area, • Building the most effective external customer and stakeholder relationships region to maximise the business, • Prepare weekly reports for management to outline efficiency and quality, • Demonstrate efficiency and quality of runs and staff capacity, • Prepare contingency plans, effective management of risk (adverse weather etc), • Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly, • Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business, • The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company. The successful candidate should have: • At least 2 years’ experience in a similar role within the care sector., • A good understanding of CQC regulatory standards and best practice., • Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn, • Efficient use of IT systems and experience with OneTouch essential for this role, • Effective leadership and management in growing business your business, • High level of customer service to calmly deescalate complaints and concerns., • Successful relationship building and representing a business externally., • Strong organisational and communication skills with an excellent standard of English What we offer: • Competitive annual salary, • Modern London office, smart casual dress code and supportive work culture, • Regular team events, social activities and recognition of success, • Up to 25 days holidays plus bank holidays, • Opportunities for continual healthcare training, • A career pathway for progression within the company Interested candidates should submit an updated CV. Please click the link below to apply, call Emma on +353 86 7700 600 or alternatively send an up-to-date CV

Compliance Analyst London | Hybrid £55,000 - £65,000 Lloyd’s / London Market Insurance A leading London Market insurance business is seeking a Compliance Analyst to join its well established Compliance function. This role offers a key opportunity to take ownership of customer outcomes, while supporting broader compliance activities within a highly regulated Lloyd’s environment. Duties Complaints & Customer Outcomes • Lead the investigation and resolution of complaints in line with FCA and Lloyd’s requirements., • Liaise with underwriting, claims and distribution teams to gather information and progress cases., • Draft clear, accurate and customer-focused complaint responses., • Conduct root cause analysis and produce complaints MI to identify trends and improve outcomes., • Support continuous improvement of complaints processes and frameworks. Compliance Advisory & Support • Provide support on regulatory queries and compliance advice across the business., • Assist with horizon scanning and regulatory change updates., • Contribute to compliance input on business projects where required. Financial Crime & Governance • Support elements of the financial crime framework, including sanctions screening., • Contribute to compliance reporting, dashboards and documentation., • Collaborate with wider teams including Risk, Legal and international stakeholders. Experience Required • Strong complaints handling experience within the Lloyd’s or London Market insurance sector (essential)., • Background in insurance compliance or complaints-focused roles., • Good understanding of FCA and Lloyd’s complaints handling requirements., • Strong analytical skills, with experience in complaints MI and root cause analysis., • Confident communicator with the ability to manage stakeholders across the business.

We are working with a well-established hospitality provider in West London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support. This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment. Key Responsibilities • Act as the primary point of contact for guests, managing enquiries via phone and email, • Coordinate bookings, amendments, and cancellations accurately and efficiently, • Provide tailored accommodation solutions based on guest requirements, • Liaise with internal teams and external partners to ensure smooth service delivery, • Handle guest queries, complaints, and service issues in a professional manner, • Maintain accurate records within internal systems and CRM platforms, • Support billing, invoicing, and general administrative tasks, • Ensure all interactions reflect high service standards and brand values Key Skills & Experience • Previous experience in hospitality, hotels, serviced apartments, or corporate housing, • Strong customer service and communication skills, • Highly organised with strong attention to detail, • Ability to multitask and work under pressure in a fast-paced environment, • Confident using booking systems, CRM platforms, and Microsoft Office, • Problem-solving mindset with a proactive approach, • Professional, personable, and client-focused attitude This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.

Head of School – SEMH / SEND Fixed-Term (Maternity Cover), with a clear pathway to a permanent leadership role as new schools open over the coming years Location: Lambeth Salary: Circa £70,000 + Equity Stake Holiday: 15 Weeks Overview: We are exclusively partnered with a leading specialist in education and therapy for pupils who have experienced adverse childhood experiences. With schools consistently rated ‘Outstanding’ by Ofsted, they are now seeking a Head of School to join the leadership team and make a tangible impact on pupils, staff, and the wider provision. Key Highlights: ▪ Rare equity stake - highly unusual at this level ▪ Autonomy to lead ▪ Small school settings - meaningful impact on every pupil ▪ Strong wellbeing culture with protected breaks ▪ Exceptional staff retention (leaders with 10+ years’ service) ▪ Opportunity to join a growing organisation at the right time This is a senior, hands-on leadership role within a specialist education setting supporting pupils with ACEs, complex SEMH needs, and associated SEND. As Head of School, you will be the most senior on-site leader, responsible for the day-to-day running of your school and the quality of provision across education, care, and safeguarding. You will lead from the front - visible in classrooms, present with your team, and fully engaged in the life of the school. The organisation operates a relationships-first approach, moving away from traditional behaviour management and focusing on building consistent, positive relationships that enable pupils to thrive. This is a high-accountability role. You will be expected to deliver against placement targets, maintain compliance with independent school standards, and ensure consistently high-quality outcomes for pupils. In return, you will be trusted to lead - with autonomy and support from senior leadership. You will have regular contract with the Executive Head, be part of a collaborative leadership team, and play a key role in shaping a provision that is continuing to grow. It is a demanding position, but one where the impact is clear and the reward - both professionally and personally - is significant. Key Responsibilities: ▪ Lead and embed a relationships-first culture across the school, modelling professionalism and practice ▪ Take ownership of day-to-day leadership, operational management, and site performance, ensuring compliance with Independent School Standards (ISS) ▪ Ensure consistently high standards across education, therapy, care, safeguarding, and enrichment/SMSC provision ▪ Deliver on placement targets and manage pupil admissions, transitions, and leavers effectively ▪ Act as Deputy Designated Safeguarding Lead (DDSL), maintaining a strong safeguarding culture ▪ Lead, support, and hold to account teaching and support staff, including inductions, mentoring (ECTs), and performance management ▪ Oversee timetabling and staff deployment, ensuring effective coverage during structured and unstructured times ▪ Monitor and evaluate teaching quality, planning, and pupil outcomes, using data to drive improvement ▪ Maintain a calm, safe, organised, and welcoming school environment ▪ Build and maintain strong relationships with pupils, families, staff, and external professionals ▪ Proactively manage conflicts, concerns, and complaints, resolving issues efficiently ▪ Lead briefings, meetings, and training sessions across the site ▪ Promote staff wellbeing while maintaining accountability and high standards ▪ Contribute to whole-school improvement and organisational growth, supporting wider leadership initiatives ▪ Ensure adherence to all policies and procedures, including safeguarding and data protection ▪ Contribute to wider school improvement and organisational growth About You: ▪ Qualified Teacher Status (QTS) and a relevant degree ▪ Experience working with SEMH and/or SEND pupils ▪ Proven leadership experience, ideally within a challenging or specialist setting ▪ Strong understanding of safeguarding, SEND frameworks, and independent school standards ▪ Ability to lead teams with clarity, consistency, and accountability ▪ Creative and imaginative thinker; solution focused and proactive ▪ Sense of humour, realistic and positive ▪ Excellent organisational and communication skills ▪ Resilient, solution-focused, and able to perform under pressure ▪ Committed to building positive relationships with pupils, families, and staff ▪ Comfortable balancing high expectations with a supportive leadership style ▪ Motivated to be part of a growing organisation and contribute to its development This is a rare opportunity to take on a meaningful leadership role, with the scope to shape your school and contribute to a growing organisation that genuinely values both its pupils and its staff. Applications are encouraged early - roles at this level, with this long-term opportunity, do not stay open for long. Contact Detail: To apply, or for more information and an informal confidential discussion please contact Madeleine Crosley at 0161 507 5060 or Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 voucher for successful referrals following completion of probation.

ABOUT US: ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you! See what audiences have been saying about the show here! ROLE OVERVIEW: This role forms part of the leadership team within the Visitor Operations department. The post holder will take the lead on all aspects of our industry leading customer service ethos which is delivered through the Customer Experience Managers and Visitor Services Team Leaders. The post holder will have a passion for audiences alongside experience in the field of customer service based in a theatre, music venue, leisure environment or similar. The ABBA Arena welcomes 3,000 customers per show and this role will work with the Head of Visitor Operations to ensure that they are kept safe throughout their visit but as importantly have an opening night experience every visit. The post holder will, alongside the Head of Visitor Operations, role model the ABBA Voyage values and goals. They will also cultivate through training and coaching, other teams’ understanding of the organisational approach to customer service and crisis management. Working alongside the Security Operations Manager they will ensure all special visits and visitors are welcomed in accordance with their needs. KEY ROLES AND RESPONSIBILITIES: Please note that these points are only an outline of your main role and responsibilities and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. • This role requires an eye for detail and strong ability to lead teams to always deliver industry leading customer service. Ensuring that we develop and deliver improvements in our customer service operation by being curious and inquisitive and encourage the same curiosity in your teams. Using post show survey data, online reviews and other information to maintain an understanding of visitor sentiment that will inform our customer service strategy. We will use this to build training requirements and goal setting., • This role will be part of the Silver Commander roster. This role becomes the Senior Manager on site and will take the lead during any emergency or serious customer incident. They also will understand the Premises licence to ensure complete adherence., • Act as the role model for our ABBA Voyage values ensuring that your teams do the same., • Identify, develop, and deliver training and coaching for your direct line reports, wider teams, and contractors., • Ensure all departmental risk assessments are up to date and fit for purpose and any incident reports are completed, reviewed, and documented in a satisfactory way., • Responsible for ensuring all Standard Operational Procedures, customer service plans and other guidelines are up to date, relevant and trained to., • Ensure all repeated tasks, such as uniform provision, rosters, signage refresh, daily & weekly reporting, and finance management is undertaken within the department. Also support other teams by delivering reports, information and statistics as needed., • Take the lead on delivering a roster and roster pattern for all levels of the Visitor Operations team that supports the needs of the business and team members., • Work in partnership with the People team to upskill line managers to confidently deal with employment relationship issues or disciplinary matters., • Have or develop an understanding of rostering software (Employment Hero) and Incident Management logging (currently Mobaro Park). Leading teams to deliver best practice in these systems., • Where our visitors raise a comment or complaint post show, work alongside our Box Office team to ensure a suitable investigation and response. There should be a program of regular reviews of our responses to ensure that they are timely, accurate and ensure where possible there is a positive outcome., • Confident with conflict resolution and support teams to ensure our customers feel heard and where needed have their complaints resolved. Working alongside the Security Operations Manager review all customer complaints, ejections, and incidents to ensure a feedback loop of improvement is maintained for everyone in the team., • Lead the team in all aspects of Accessibility. Working with other departments, such as Box Office to help shape our Accessibility offers, define any training needs and ensure that our venue becomes industry leading in this field., • Ensure that you and the wider team benchmark with other venues to ensure ABBA Voyage customer service and team leadership is the best in sector and where suitable share this knowledge. The ABBA arena should be the industry leader when others talk about customer service., • The post holder should expect the demands on this role to grow with new requirements from legislation changes and changes to operations, as such the post holder should be flexible in their approach to work and be able to manage change. ABOUT YOU: • An engaging, experienced and confident leader with the drive, enthusiasm, and knowledge to contribute effectively to the ongoing delivery of our Customer Service strategy, continually striving to deliver industry leading customer service every day., • Have a passion for training, mentoring, and developing teams, valuing our differences, and celebrating our achievements together., • You will have extensive experience with Excel and other office products as well as an aptitude to learning computer-based systems., • You will have a great project management approach to on-going work, ensuring the task lists are maintained for the department and ensure continued delivery of projects., • You will be a fantastic communicator, inspiring your direct reports and the wider front facing teams to deliver industry leading customer service at every performance. Ensuring that every customer has an opening night experience., • You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment., • Knowledge and experience of best practice when working with anyone with access or additional requirements, with the confidence to embed Equity, Diversity, and Inclusion at the heart of all we do., • You will be skilled in connecting with people at all levels of the organisation and with a wide range of audiences, you will have a collaborative approach, adept at influencing and managing stakeholder relationships and have the confidence to resolve any staff or customer service issues within agreed parameters., • Experienced in emergency management, confident in your decision making and able to lead and coach on this subject., • A strong understanding of health and safety in public-facing environments, experience of working with local authorities or safety groups would be beneficial, • Take a proactive solution focused approach to problem-solving. WHAT’S IN IT FOR YOU: • The opportunity to be part of a revolutionary concert, • Competitive salary and bonus scheme, • 6% matching pension contributions, • 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access, • Health Care Cash Plan, EAP, and retail discounts HOW TO APPLY: Please send an up-to-date CV and a short cover letter to DIVERSITY AND INCLUSION STATEMENT Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application. BE YOUR BEST STATEMENT We want everyone to make the most of the opportunity to shine and showcase their talents, so we are happy to make adjustments in the recruitment process so you can be your best! Please don’t hesitate in discussing any specific requirements with us, or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

Housing Resolutions Officer\n\nRate of pay: £21.41 PAYE or £28.19 umbrella\nLocation: HA9\nJob Type: Full-time temporary role\nContract End Date: 31/10/2026 with possible extensionWe are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups.\n\nDay-to-day of the role:\n\nVisit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities.\nCollaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices.\nRefer households to relevant agencies for additional support, including employment, training, and social services.\nProvide guidance on employment opportunities and benefit entitlement in light of welfare reforms.\nEnforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour.\nInvestigate domestic violence cases and manage safety risks for affected households.\nPromote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions.\nConduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies.\nRespond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards.Required Skills & Qualifications:\n\nProven experience in housing or a related field, particularly in advising and supporting vulnerable groups.\nStrong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.\nExcellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships.\nAbility to work under pressure, prioritize tasks, and meet deadlines.\nProficient in IT, including Microsoft Office and housing management systems.\nMust be able to travel extensively within and potentially outside the borough for property visits.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role

Education Partner | Top 100 Law Firm | London | Academies and State Schools Focus This leading Top 100 national law firm, highly regarded for this sector, is seeking an experienced Education Partner to step into a pivotal leadership role as State Funded Schools Lead (AMS – Academies & Maintained Schools). This is a very important strategic senior hire with a strong emphasis on public law and a genuine opportunity to shape and grow a high-profile practice in the state-funded education sector. The Role You’ll take a visible leadership position advising academies, MATs, SATs and state schools on complex, high-impact matters. The role spans a broad range of public law and regulatory issues, with scope to influence strategy, clients, and team direction. Key Experience • Extensive experience in the state-funded education sector, • Strong expertise in public law as it applies to schools, • Proven capability across areas such as:, • Admissions & appeals, • Governance, complaints & decision-making, • SEND & discrimination, • Safeguarding & pupil discipline, • Investigations & critical incidents, • Judicial review & civil claims, • Registration & inspection Who This Would Suit • A recognised name in the education sector with an established network in this space, • A trusted adviser with strong technical depth, • A confident communicator and relationship builder, • A collaborative leader experienced in handling complex, sensitive matters, • A following would be advantageous The Platform • Top-tier national education practice, • Strong, established client base across the sector, • Collaborative, non-hierarchical culture, • Real opportunity to lead, shape and grow within a dynamic team Location & Flexibility • Offices: London, Bristol, or Birmingham (preference for London or Bristol), • Hybrid working: ~2–3 days in the office Interested? This firm is open to conversations with standout individuals in the sector - even those not actively looking. If you’d like a discrete discussion, apply for confidential consideration or call Charlie Simpkin at JMC Legal Recruitment for more information.

Technical Director London - Hybrid Our client is an innovative food brand who are currently looking for a Technical Director to lead their talented technical team. You will report into the MD and lead an established team of high performing Technical Managers. Technical Director responsibilities: • Safeguarding the brand by ensuring product safety, quality, legality, and authenticity are upheld throughout the range and supply chain. Drive improvements in product quality and safety, reduce customer complaints, and ensure artwork designs comply with regulations., • Leading the Technical team, implementing the new structure while coaching and developing direct reports to build a strong succession plan., • Oversee the prompt and effective management of food safety and quality incidents, ensuring swift and thorough investigations that provide senior leadership team with clear guidance on appropriate actions to protect both consumers and the brand., • Continuously review and enhance the food safety & quality management system to improve food safety standards and culture across the supply chain and the business. Maintain BRC Agents & Brokers certification at AA grade., • Re-evaluate the Technical strategy in response to team dynamics, processes, industry trends, legislative changes, and supply chain risks, ensuring alignment with the overall business strategy., • Actively contribute to the management team, keeping the business informed of emerging issues and ensuring that decisions prioritize product quality and consumer safety. This is one of the most exciting and innovative food business in the UK supplying into the major retailers. This would suit someone who has extensive food technical experience with a brand, retailer or manufacturer who can hit the ground running. We are committed to creating diverse and inclusive workplaces, and we encourage applications from candidates of all backgrounds, experiences, and perspectives. We believe that a variety of viewpoints fosters innovation and strengthens teams. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, or age. Lime Talent is acting as an employment agency in relation to this vacancy. Lime Talent is a recruitment agency specialising in the consumer goods industry. To view a broader selection of our current vacancies, go to By making an application to Lime Talent you confirm that you have read and agree to our privacy policy which can be found at

Social Housing Assessment and Lettings Officer\n\nRate of pay: £21.41 PAYE or £28.19 Umbrella\nLocation: Hybrid (3 days a week in the office)\nJob Type: Full-time temp till August 2026 with possible extension We are seeking a dedicated Social Housing Assessment and Lettings Officer. This role is crucial for investigating and assessing housing applications under various housing acts, managing the choice-based lettings service, and contributing to the optimal use of housing stock. The successful candidate will play a key role in ensuring efficient housing allocation and maintaining high service standards.\n\nDay-to-day of the role:\n\nInvestigate and assess all housing applications in accordance with relevant legislation, including conducting interviews, making enquiries, and performing home visits.\nPrioritise applicants and manage the allocation process in line with policy, including writing decision letters and handling appeals.\nSupport the management of the choice-based lettings system, including property advertising and applicant bidding.\nCoordinate with the Housing Management Team on various housing processes such as mutual exchanges and tenancy terminations.\nProvide comprehensive advice to households about their housing options and the implications of their choices.\nMaintain accurate records and data on housing applications and allocations using various IT systems.\nHandle enquiries and complaints from clients and professionals, ensuring all communications are managed effectively.\nEngage in project work and initiatives aimed at improving housing services and meeting strategic objectives.Required Skills & Qualifications:\n\nProven experience in housing needs assessment and a strong understanding of relevant legislation (Housing Act 1985, Housing Act 1996 Part VI, etc.).\nAbility to effectively communicate and negotiate, managing complex situations and maintaining positive relationships.\nStrong organisational skills with the ability to manage a diverse workload and meet tight deadlines in a pressurised environment.\nIT proficiency, particularly in using housing management systems and databases.\nCommitment to equal opportunities and the ability to work effectively with diverse communities.\nStandard DBS check required.To apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Resident Support Manager (Maternity Cover) Location: Bermondsey, London SE16 (occasional travel to other sites) | Salary: Competitive | Contract: 6–8 months maternity cover | Hours: 37 hours per week. Salary £45k per annum. The Opportunity An established almshouse charity is seeking a Resident Support Manager to lead resident support services in Southwark. This role sits at the heart of the community, coordinating pastoral and welfare support, enabling independent living and ensuring residents can access the right care and services at the right time. You will line manage two Resident Support Officers and work closely with colleagues to build a safe, welcoming and connected environment. Key Responsibilities • Lead and line manage the resident support team, ensuring a visible, responsive on-site service., • Develop and oversee support that enables residents to live independently for as long as possible, tailoring help to individual needs., • Coordinate care and connect residents with local agencies and providers, ensuring residents have the information needed to live safely., • Provide first-point housing management support, including basic enquiries, repairs, neighbour issues and complaints., • Manage voids and allocations processes with the Head of Housing, helping minimise turnaround times and income loss., • Drive resident engagement: plan inclusive activities, manage budgets and encourage use of technology/assistive tech., • Oversee building safety and compliance, including safeguarding practice, fire awareness and maintenance processes with staff and contractors., • Support on-site research activity as required, including resident liaison and wellbeing/outcomes data collection. The Candidate • Experience of working with older people, ideally in community, sheltered/supported housing, health or social care settings., • Able to support and lead a small team; line management experience desirable., • Working understanding of safeguarding vulnerable adults and confident escalating appropriately., • Strong administration, organisation and communication skills, with excellent IT, numeracy and literacy., • Friendly, flexible and calm under pressure; empathetic and solutions-focused., • Able to plan and prioritise workload to meet deadlines and maintain attention to detail., • Commitment to equality, diversity and inclusive practice., • Desirable: basic housing management knowledge, welfare/housing benefits awareness, and a relevant qualification (or willingness to work towards). How to Apply Please apply using the link or email syed@civitas recruitment for further info.

Experience - Previous experience in a high volume quality restaurant reception using SevenRooms Salary - Competitive Schedule - Full Time JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be: Monday to Friday. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Personal Trainer to join The Peak Gym team at Jumeirah Carlton Tower. The main duties and responsibilities of this role: • Actively participate in and oversee the provision of excellent service, making every guest feel welcomed and at ease, and handling customer complaints efficiently while maintaining positive guest relations., • Promote fitness activities, spa treatments, and facilities to guests, actively participate in promotional activities, and serve as a catalyst for Sales and Marketing efforts to enhance guest bookings and experiences., • Deliver exercise classes and workshops, provide spa consultations, recommend appropriate wellness activities and treatments based on guest conditions, and stay updated on the latest fitness and wellness trends., • Ensure the cleanliness and upkeep of the guest gym, fitness equipment, sauna rooms, shower rooms, and storage rooms, and report maintenance issues immediately to the Engineering Team., • Adhere to and promote health, safety, and hygiene standards, maintain confidentiality of guest information, and handle inappropriate guest behaviour as per hotel standards., • Develop positive working relationships with colleagues, provide training on processes and customer service methods, support the reception team, and assist colleagues during busy periods. About you • Problem solving, • Leadership and team management skills, • Project Management Skills, • Detail Orientated About the Benefits Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits Include At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing., • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients., • Disseminate drug information either verbally or by written correspondence., • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected., • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses., • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals., • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support., • Medical Writing, • On-call responsibilities on an as assigned basis., • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre., • Place of Work: Home Office or European Hub Office, • Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu., • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary., • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required., • Education: Life Sciences or healthcare degree or equivalent, • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills., • Language: English C1 level is obligatory. In addition to mother tongue fluency in French is essential., • Education: Pharma D / M Pharma but other degrees such as BSc. or MSc. in Pharmacy also considered., • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing., • Language skills: fluent English along with Native French., • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent., • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude., • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate., • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

Job Title: Conveyancing Team Leader Department: Residential Conveyancing Reports to: Managing Director Salary: £60k - £65k Location: Dartford Role Overview The Conveyancing Team Leader is responsible for the day-to-day management, supervision, and performance of a team of approximately 10–12 Conveyancing Paralegals. The role ensures that residential conveyancing matters are progressed efficiently, compliantly, and in line with UK property law, regulatory requirements, and firm standards, while maintaining excellent client care. Key Responsibilities Team Management & Leadership • Manage, mentor, and supervise a team of Conveyancing Paralegals, • Allocate caseloads fairly and monitor capacity, productivity, and deadlines, • Conduct regular one-to-ones, appraisals, and performance reviews, • Identify training needs and support ongoing professional development, • Oversee residential conveyancing files including freehold, leasehold, new builds, shared ownership, and remortgages, • Ensure matters progress in accordance with UK conveyancing practice and Land Registry requirements, • Review files to ensure accuracy, risk management, and compliance with firm policies, • Ensure compliance with SRA Standards and Regulations, AML requirements, and lender panel obligations, • Monitor adherence to file management, AML checks, and audit requirements, • Promote a high standard of client care and communication across the team, • Handle escalated client complaints and service issues promptly and professionally, • Identify opportunities to improve workflows, systems, and efficiency, • Support the implementation of new procedures, technology, or best practices, • Strong experience in UK residential conveyancing, • Previous experience supervising or leading a conveyancing team, • Excellent knowledge of conveyancing processes, Land Registry procedures, and lender requirements, • Strong organisational and people-management skills, • Ability to manage pressure, deadlines, and competing priorities, • Excellent written and verbal communication skills, • Law degree, LPC, CILEx qualification, or equivalent experience, • Experience working in a high-volume conveyancing environment, • Familiarity with case management systems

Housing Customer Officer\n\nJob Type: Temporary (3 months)\nLocation: SE1, London\nWorking Hours: Monday - Friday, 8am - 4pm (Fully on-site)\nHourly Rate: £24.91 UmbrellaWe are currently recruiting for a Housing Customer Officer on an ongoing temporary basis. This role is crucial in delivering high-quality front-line customer service to residents. The successful candidate will organise estate offices and provide administrative support to the Estate Team.\n\nDay-to-day of the role:\n\nAddress all customer enquiries in a helpful, friendly, and professional manner, providing advice and assistance on a wide range of issues at the first point of contact.\nMaintain a welcoming reception for visitors and an efficient working environment for staff, ensuring all contact and service requests are logged on the housing management system (Civica).\nEstablish and maintain effective working relationships with colleagues, contractors, and agencies to meet customer needs.\nManage property and communal keys/fobs, ensuring secure storage and accurate logging on Civica.\nProcess payments for community facilities, parking, fobs, and guest flats where appropriate.\nAssist in the preparation and distribution of resident communications such as newsletters, leaflets, and updates on the website and social media.\nHandle correspondence relating to the estate efficiently, managing and distributing incoming correspondence and logging interactions on Civica.\nSupport the Resident Services Officer in managing the lettings of sheds on the estate, handling rental income and voids.\nRespond to complaints in accordance with our complaint handling procedures and escalate as necessary.\nPerform administrative and clerical duties including filing, photocopying, dealing with post, and maintaining procedural manuals.\nSupport resident involvement by assisting in organising and attending meetings and estate events, carrying out resident surveys, and promoting resident involvement.\nManage bookings and deposits for the hire of community halls, explaining terms of use to bookers.Required Skills & Qualifications:\n\nExperience working within social housing.\nExcellent customer service skills with the ability to handle enquiries and complaints professionally.\nStrong administrative and organisational skills.\nProficiency in using housing management systems, preferably Civica.\nAbility to work effectively both independently and as part of a team.\nGood communication skills, both written and verbal.To apply for the Housing Customer Officer position, please submit your CV detailing your relevant experience

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To tidy the luggage area and Concierge desk as required., • To man the Telephone main switchboard as and when required., • To ensure all requests are the Concierge desk are handled in a professional and courteous manner., • To assist in the Security of the hotel by reporting any suspicious persons or happenings., • To ensure a proper handover is prepared for the morning shift., • To deliver extra beds, turndown beds and clean rooms as requested by your line manager., • To park cars safely when required and issue correct dockets with all details provided as blank filled in., • To prepare the Banqueting Boards and assist in directing guests to functions., • Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule., • Reports any incidents, complaints, suspicious persons or safety hazards immediately. About you: The ideal candidate for this position will have the following experience and qualifications: • Must have UK driving license., • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment., • Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism., • Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service., • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

Job Title: Junior Practice Manager Location: Ilford Salary: £65k - £75k Overview: A well-established law firm is seeking a Junior Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities.

Purpose of Role: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Appeal and MOC (moderation on call) team, as part of GNE, ensures the sellers and creators have a channel to feedback to TikTok regarding the enforcements to them. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our department follows an onsite work schedule that requires employees to work in the office 5 days a week. We regularly review our onsite work model, and the specific requirements may change at any time. Responsibilities: Moderation On-Call • Establish effective escalation SOP & process and guidelines., • Manage seller and creator enquiries escalated by internal stakeholders teams through the oncall ticket system., • Promptly handle escalations from MOC BPO team for all domains., • Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA), • Coordinate with other teams/ departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations., • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall seller and creator experience and confidence in TikTok e-commerce., • Identify areas of opportunities to improve performance, work with oncall service and operation leader to develop a comprehensive improvement plan., • Work with the SOP, product operations, project management, QA, Education and Policy teams to optimize oncall products/systems, new and existing processes., • Work with the GNE enforcement cross-functional teams to identify collaboration opportunities and share feedback and insights., • Conduct audits on BPO-handled appeal cases to identify process and operational gaps, • Administer the EROR process for appeal-related matters, • Perform root cause analysis (RCA) on escalated appeal cases, • Manage BPO sampling activities via the Rock platform, • Compile and issue regular reports on BPO service quality for appeal processes, • Address escalations from the MOC regarding appeal cases, • Conduct end-to-end follow-up on MOC-revoked appeal cases Minimum requirements: • BA/BS degree or equivalent practical experience., • Experience handling escalation cases., • Experience building, managing and influencing relationships with internal stakeholders. Preferred skills/qualifications: • Experience in the eCommerce industry is a plus., • Experience in Quality Assurance under customer service environment is a plus., • Detail oriented, experience with KPIs and quality, • Problem solver, data driven, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards)., • Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 6-9 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice

Clinical Case Examiners \n\nLocation: Home-Based\nHours: Full-Time\nContract: 18 month fixed-term contract\nSalary: £77,910 - £91,658\n\nWe are seeking to appoint a number of Dentists and Dental Care Professionals on a fixed-term basis to join the GDC as Case Examiners and form a key part of our Fitness to Practise Directorate.\n\nWorking with GDC colleagues and lawyers, you will review and analyse cases at the investigation stage, deciding on the most appropriate course of action and making decisions which are balanced and compliant with GDC’s Fitness to Practise rules.\n\nAbout you \n\n- You will be an outstanding communicator, both written and oral, and will enjoy working as part of a team to make reasoned, and sometimes very challenging, decisions.\n- You will have the clear ability to analyse, assess and make decisions on complex and voluminous information and evidence.\n- You will work efficiently and manage a large and varied workload, bringing high levels of accuracy and attention to detail.\n\nWe are looking for Dentists and Dental Care Professionals who are passionate about the contribution we make to improving healthcare services, who understand the far-reaching impact of our work, and who approach all of their work with integrity and objectivity.\n\nTo be eligible to apply, you must be a Dentist or Dental Care Profession who holds current GDC registration and has no adverse Fitness to Practise history. \n\nAbout us\n\nOur primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. \n\nThe GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. \n\nTo support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. \n\nSome of our benefits include: \n\n- 27 days’ holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service \n- Flexi-time scheme \n- Employer pension contributions up to 10% \n- Buy/sell annual leave \n- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service\n- Life assurance, income protection plan and enhanced sick leave policy \n- Staff discounts, including eye care contributions and discounted gym membership \n\nHow to apply:\n\nFor further details about the role and to apply, please click the apply button.\n\nAs part of your supporting statement, please explain how your skills and experience align with the criteria in the person specification set out within the job description.\n\nClosing date: 23:59 on Tuesday 5 May 2026.\n\nPlease note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.\n\nThe GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.\n\nPlease no agencies unless instructed otherwise

Regional Paraplanning Manager Location - London Working Pattern - Full-time | Standard business hours Role Overview This is a senior leadership role responsible for the strategic direction, technical quality, governance, and performance of a multi-region paraplanning function within a regulated financial planning firm. The Regional Paraplanning Manager provides oversight across several regional paraplanning teams (“pods”), ensuring advice support is technically robust, compliant, scalable, and aligned with regulatory and business requirements. Working closely with senior stakeholders across Advice Operations, Compliance, Data, and regional leadership, the role ensures paraplanning capacity, risk, and quality are proactively managed as the business evolves. Key Responsibilities Strategic Leadership & Operating Model • Own and evolve a firm-wide paraplanning operating model aligned to growth, risk, and regulatory expectations, • Provide senior leadership and direction to regional paraplanning leaders, • Act as a senior escalation point for complex or sensitive paraplanning matters, • Lead paraplanning teams across multiple locations, both remotely and in person Performance Management & Oversight • Design and manage paraplanning KPIs and management information (MI), leveraging CRM and workflow systems, • Monitor capacity, productivity, turnaround times, and quality indicators across regions, • Deliver clear, insightful reporting to senior management to support decision-making Technical & Regulatory Governance • Provide senior-level technical oversight across paraplanning activity, • Oversee complex and high-risk advice areas, including escalation and challenge where required, • Ensure templates, processes, and technical guidance remain compliant, consistent, and up to date, • Maintain strong regulatory awareness and embed effective risk management controls People Leadership & Development • Lead, coach, and appraise senior paraplanners and paraplanning leaders, • Oversee onboarding, training, and ongoing technical development frameworks, • Support succession planning and long-term capability development, • Act as a mentor and technical role model within the paraplanning function Change & Continuous Improvement • Lead paraplanning-related change initiatives and process improvements, • Support implementation of regulatory, legislative, and operational changes, • Drive consistency, scalability, and best practice across regional teams Risk & Escalation Management • Manage senior escalations, quality concerns, and potential complaints, • Ensure risks are identified early, mitigated appropriately, and escalated when required Hands-on Technical Capability • Maintain strong technical knowledge across all areas of financial planning, • Step into complex paraplanning cases when required for oversight, training, or capacity support Skills & Experience Required • Extensive experience in paraplanning within a regulated financial planning environment, • Significant people management experience, including leadership of senior team members or managers, • Strong stakeholder management skills, operating comfortably at senior leadership level, • Data-driven approach to performance, capacity, and risk management Qualifications • Minimum Level 4 Diploma in Regulated Financial Planning (RO1–RO6), • Chartered status (or working towards) preferred

An MGA that operates in the Lloyd's market is currently looking for an experienced compliance manager to focus on conduct risk. This is a fixed-term, 6 month contract that will pay up to £100,000 (pro-rata). You will play a key role in enhancing and implementing the firm's conduct risk framework. You’ll act as a Subject Matter Expert across a broad range of conduct‑related topics—including complaints, product governance, and Consumer Duty. You’ll collaborate closely with senior leaders and colleagues across the UK and internationally, ensuring conduct practices, controls and policies remain robust, compliant and commercially effective. It is essential that you have experience gained working on conduct risk with a London-market insurance firm.

An established property company is looking for a confident and organised Maintenance Coordinator to join their busy in‑house team. This is a great opportunity for someone who enjoys variety, problem‑solving and keeping operations running smoothly across a large residential portfolio.\n\nAbout the role:\n\nYou’ll be responsible for coordinating maintenance activity for around 400 properties, acting as the key link between tenants, contractors and the wider team. No two days look the same, and you’ll play a vital role in ensuring repairs are completed efficiently and tenants receive a high level of service.\n\nWhat you’ll be doing:\n\n * Managing, scheduling and booking all maintenance jobs across the portfolio\n\n * Coordinating daily workloads for two maintenance contractors\n\n * Organising move‑in maintenance and ensuring properties are ready for new tenants\n\n * Handling tenant enquiries and resolving first‑line complaints professionally\n\n * Processing invoices, quotes and ordering materials\n\n * Carrying out property inspections, meter readings and CCTV checks\n\n * Maintaining accurate Excel records and updating internal systems\n\n * Providing cover for the wider maintenance team when required\n\nLooking for someone who is organised, proactive and comfortable juggling multiple tasks. Strong communication skills, a calm approach and the ability to build good relationships with tenants and contractors will help you thrive in this role

Senior Broker – International D&F Property City of London - Hybrid Competitive Salary Overall Role Provide high-quality client service by advising on insurance programmes, negotiating and placing appropriate coverage, and ensuring all activities align with internal quality standards and best practices. Key Responsibilities & Core Competencies Quoting, Placement & Post-Contract Changes • Assess risk exposures and provide tailored insurance advice and coverage solutions., • Design placement structures aligned with clients’ operations, risk profiles, and transfer objectives., • Prepare and present submissions to the market to secure optimal terms with full disclosure., • Negotiate with insurers to achieve the best combination of carrier, coverage, and pricing., • Address subjectivities and warranties in line with client and insurer requirements., • Manage and negotiate post-placement amendments, including endorsements., • Understand and manage client needs in line with agreed terms of engagement., • Develop and sustain strong, long-term client relationships., • Deliver high client retention through effective renewal planning and execution., • Ensure adequate resourcing for day-to-day client servicing and escalate issues when necessary., • Maintain accurate, timely records of negotiations, communications, and placements., • Adhere to all legal, regulatory, and internal Best Practice requirements across broking, placement, and servicing activities., • Maintain high technical standards to minimise errors and exposure., • Ensure confidentiality of all client and business information., • Complete financial and documentation checks accurately and obtain required approvals., • Regularly review files to ensure compliance with audit and record-keeping standards., • Support implementation of regulatory or process changes., • Act with integrity and professionalism in all dealings., • Min 5-6 years experience placing or producing Property D&F business within the London Market, • Strong understanding of insurance market structure, regulation, and current practices., • LLMIT qualification or equivalent experience., • Knowledge of sector-specific risks and insurance solutions., • Experience in slip drafting, risk analysis, and negotiation., • Excellent written and verbal communication skills., • Strong client servicing and account development capability., • Proficiency in Microsoft Word, Outlook, and Excel (basic level)., • Effective relationship management, planning, and organisational skills., • Ability to prioritise workload and manage time effectively., • Understanding of the placement process., • Familiarity with core IT systems (e.g., TWINS) for data entry and retrieval.

About the Company An exciting opportunity has arisen for a Legal Counsel / Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Risk & Compliance Manager Top UK Law Firm Salary Up To £90,000pa + Bonus(es) + Benefits London – 3 Office Days Per Week Our client, a specialist UK law firm, is actively recruiting for an experienced Legal Risk & Compliance professional to join them on a permanent basis in their London office – working as their new Risk & Compliance Manager. This is a fantastic opportunity for an experienced and forward-thinking senior level Risk & Compliance professional to strengthen thee Risk & Compliance team, putting their own stamp on the role. As the successful Risk & Compliance Manager, you’ll be responsible for (but not limited to) the following: • Working closely with the firms’ external AML provider to ensure the smooth onboarding of clients, • Ensuring compliance with the SRA Code of Conduct, • Assessing, ID’ing and mitigating risks relating to clients and conflicts of interest, • Regularly providing compliance training to staff at all levels (Partners, Solicitors, staff), • Conducting file reviews to ensure compliance, • Supporting the Complaints Manager where appropriate, • Working closely with the Data Protection Manager to oversee compliance with GDPR, • Developing and maintaining policies and procedures, • Being the main/first point of contact for all Fee-Earners regarding advice and guidance on conflicts, ethics, SRA Standard and professional conduct • much more. To be considered for this opportunity, you’ll need to have/be the following: • Have a minimum of 5 years’ experience working in Risk & Compliance for a law firm, • Have detailed knowledge of the SRA Code of Conduct and SRA Standards, • Be able to manage colleague expectations effectively, • Ideally, have some supervisory/team leader experience, • Be able to commute to the London office at least 3 days a week To be considered for this opportunity and to review a full job description, get in touch as soon as possible.

A fantastic opportunity to work for one of the industries biggest FM service provider situated in Canary Wharf who are looking for multiple Shift Engineers. The successful candidates will be multi-skilled with a wealth of building maintenance experience. They will be based on a critical site in Canary Wharf. In return the company is offering up to £52,000 based on experience / qualifications and career progression.\n\nHours of work\n\nContinental Shift Pattern - Days & Nights\n7am – 7pm / 7pm – 7am\n\nPackage\n\n * Up to £52,000 Basic Salary\n\n * Pension\n\n * Overtime Available\n\nKey duties & responsibilities\n\n * To carry out PPM in accordance with set schedules, ensuring engineering standards are maintained in order to maximise the operational effectiveness and reliability of the Plant and associated Electrical & Mechanical systems.\n\n * Adherence to set engineering standards in accordance with Health and Safety at Work Act (HASAWA) requirements.\n\n * To ensure onsite Quality Assurance procedures are adhered to in all respects and to maintain accurate records/documentation associated with the Electrical & Mechanical aspects of the PPM and plant.\n\n * To respond in a prompt and effective manner to all Electrically & Mechanically related reactive maintenance issues and help desk requests.\n\n * Carry out technical surveys of the above services and systems, reporting findings to the Supervisor. Producing list costs of material required for any minor works required.\n\n * To co-ordinate initial actions associated with all requests from the client. Dealing with customer enquiries and complaints, reporting actions taken to line management.\n\n * Undertake follow up actions required to resolve situational circumstances for which you have been authorised to undertake.\n\n * Be an active participant in reviewing existing and implementing new techniques to enhance the service to our clients.\n\n * Electrical & Mechanical fault diagnosis associated with the PPM or Reactive maintenance of the site.\n\n * Carry out minor installation work to the above services and systems.\n\n * Repair and maintenance of lighting and distribution systems.\n\n * To co-ordinate visiting specialist sub-contractors associated with Electrical & Mechanical aspects of the PPM schedules. Surveying and accepting new works carried out by specialist sub-contractors.\n\n * Carry out duties in accordance with company procedures and the clients’ requirements in order to fulfil contractual obligations.\n\n * In conjunction with other team members and other locations, establish contingency measures to ensure full services are available during periods of absence. Providing cover where necessary at other sites within a reasonable distance.\n\n * Undertake any training that may be required to fulfil duties.\n\n * Maintain test equipment and tools associated with your role, ensuring they are fit for purpose at all times.\n\n * To comply with any and all instructions given by Supervisor. Undertaking any other duties as reasonably requested, which are within your competence and experience.\n\n * Undertake training to gain site High Voltage AP (Authorised Person) status and/or Mechanical AP (Authorised Person) status\n\nDesired Requirements\n\n * Electrically or Mechanically qualified\n\n * City & Guilds - Level 2 & 3\n\n * City & Guilds - 17th or 18th Edition\n\n * F-Gas\n\n * A proven track record in Building Maintenance working\n\n * Good Communication Skills.\n\n * Multi-Skilled - Mechanical / Electrical\n\n * Knowledge of UPS / Generators / Power Distribution / HVAC / HV LV etc

Technical Scientific Officer\n\nNorth London\n\nFull Time – Permanent \n\n£39,276 – 42,771 per annum \n\nTo provide technical professional services to protect the health, safety and welfare of residents, businesses, visitors and employees in Barnet; working with businesses to help them comply with their legal duties. Providing assistance, advice and using available statutory powers to carry out all manners of inspection to keep people safe and to maintain professional and legal standards. Achieving your full potential in delivering high quality services ensuring that the Council discharges their statutory obligations\n\nKey Accountabilities: \n\nProviding high quality, timely and accurate professional/technical advice, guidance and information about any work matter, to customers, colleagues, members of the public, Elected Members (Councillors), Senior Managers, solicitors, architects, surveyors and other professionals in a clear format that is understandable and appropriate.\nDelivering, as directed, a range of services in accordance with legislation, codes of practice, corporate policies, local systems, policies and guidance and good professional practice.\nRange of activities for officers will include but is not limited to: low level inspections, projects, audits/surveys, alternative enforcement activities, publicity, other meetings, processing applications, visits, investigating complaints and service requests, monitoring, gathering evidence, if appropriate, taking statements, preparing reports and briefing notes for managers and determining appropriate action.\nInspect the district to which you are assigned to keep informed of the regulatory circumstances therein; analysis of areas of work, problem solve, make recommendations to Page 2 of 6 Team leader on decisions and take appropriate action and liaise with the officers in the team (and other teams) as necessary.\nTo find out more information please contact (url removed)\n\nRecruitment is done in line with safe recruitment practices. \n\nWe are an equal opportunity agency

About Albany Beck Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional career and personal development. Job Overview The Customer Experience Manager will lead initiatives that enhance the overall customer experience across Commercial Banking (CMB). This role focuses on driving improvements in customer satisfaction and Net Promoter Score (NPS), strengthening the connection between colleagues and customers, and embedding customer-centric behaviours across the organisation. The successful candidate will work cross-functionally with multiple teams to deliver strategic customer initiatives, oversee key CX programmes, and provide regular updates to senior leadership on progress, insights, and priorities. Key Experience • Proven experience delivering customer experience (CX) improvement initiatives within a large organisation., • Strong track record of driving cultural and behavioural change to improve customer outcomes., • Experience managing cross-functional projects and collaborating with multiple stakeholders., • Ability to analyse customer feedback, complaints, and insights to identify improvement opportunities., • Experience preparing senior leadership communications, including board papers and executive updates., • Strong stakeholder management and communication skills, including engagement with senior leadership teams. Desired Experience • Experience working within financial services, banking, or a regulated environment., • Familiarity with Net Promoter Score (NPS) frameworks and customer insight methodologies., • Experience running employee engagement or recognition programmes linked to customer outcomes., • Background in customer communications, governance forums, or executive reporting., • Experience leading or supporting customer immersion or “voice of the customer” initiatives such as customer connect programmes.

Resident Liaison Officer\n\nLondon Office & Site-Based\nMonday to Friday, 08:30 – 17:00\n£25,000 – £32,000 (depending on experience)\n\nAbout the Role\n\nWe are seeking a proactive and customer-focused Resident Liaison Officer to join our team, supporting construction, refurbishment, and maintenance projects across London.\n\nAs the key link between residents and site teams, you will play a vital role in ensuring clear communication, minimising disruption, and delivering a high standard of customer care, particularly within social and affordable housing environments where works take place in occupied homes.\n\nThis is a fast-paced, people-focused role requiring strong communication skills, empathy, and the ability to manage challenging situations professionally.\n\nKey Responsibilities\n\nResident Communication\n\n * Act as the main point of contact for residents throughout project delivery\n\n * Clearly explain the scope, programme, and impact of works through home visits, letters, notices, and digital communication\n\n * Provide regular updates and ensure residents are informed of any changes\n\nCustomer Service & Complaint Resolution\n\n * Respond to resident queries, concerns, and complaints promptly and professionally\n\n * Manage sensitive situations with empathy and a solution-focused approach\n\n * Resolve issues effectively, escalating where necessary\n\nStakeholder Liaison\n\n * Work closely with site teams, subcontractors, housing associations, and local authorities\n\n * Ensure clear and consistent communication between all parties\n\nAccess & Coordination\n\n * Arrange and manage access to properties for surveyors, operatives, and contractors\n\n * Coordinate appointments and ensure residents receive appropriate notice\n\nPre-Works & Resident Support\n\n * Carry out pre-start visits to assess resident needs\n\n * Identify and support vulnerable residents, ensuring appropriate adjustments are made\n\nDocumentation & Reporting\n\n * Maintain accurate records of all resident interactions and communications\n\n * Track complaints and resolutions, providing updates to management\n\n * Ensure all documentation meets company and client requirements\n\nCommunity Engagement\n\n * Support resident meetings, consultations, and engagement events\n\n * Gather feedback to help improve service delivery\n\nAbout You\n\nEssential\n\n * Experience in a customer-facing role\n\n * Excellent communication and interpersonal skills\n\n * Ability to handle challenging situations with professionalism and empathy\n\n * Strong organisational and administrative skills\n\n * Ability to manage multiple tasks and priorities\n\nDesirable\n\n * Experience within construction, social housing, or property maintenance\n\n * Understanding of working in occupied properties\n\nPersonal Attributes\n\n * Customer-focused with a professional and approachable manner\n\n * Strong problem-solving skills and attention to detail\n\n * Resilient and able to work under pressure\n\n * Proactive with the ability to use initiative\n\nAdditional Information\n\n * This role involves regular travel to project sites\n\n * Flexibility may be required for occasional evening or community meetings\n\nIf this role is of interest, please reach out to Charles Howe of Tradeline Recruitment for a confidential conversation

Ready to find the right role for you?\n\nSalary: Competitive Salary plus bonus, car/car allowance, pension and other Veolia Benefits\n \nLocation: Southwark, with hybrid working\n \nHours: Monday to Friday, 40 hours per week\n\nWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. \n\nWe know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nAs a District Heating Contract Manager at Southwark, you will oversee the full lifecycle of heating network agreements, ensuring operational efficiency, compliance, and financial performance within the Southwark DHN.\n\nWhat we can offer you:\n\nAccess to our company pension scheme\n \nDiscounts on everything from groceries to well known retailers\n \nAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to\n \n24 hour access to a virtual GP, 365 days a year, for you and family members in your household\n \nOne paid days leave every year to volunteer and support your community \n \nOngoing training and development opportunities, allowing you to reach your full potential\n\nWhat you'll be doing:\n\nLead and develop a team to manage a district heating network across Southwark, overseeing contractors and ensuring delivery against KPIs, SLAs, and contractual obligations.\n \nDrive operational excellence by coordinating maintenance schedules, technical repairs, and capital improvement projects across heat exchangers, pumps, metering infrastructure, and plantrooms.\n \nManage budgets and financial performance, including invoice approval, cost control, and ensuring full financial compliance across all contracts.\n \nChampion health, safety, and compliance, ensuring all works meet legal regulations, safety policies, and site-specific procedures across the entire network.\n \nBuild and maintain strong stakeholder relationships with Council partners, developers, and energy suppliers to resolve complaints and continuously improve service delivery.\n\nWhat we're looking for:\n\nProven experience in contract management within district heating, HVAC, or Energy & Utilities, with a strong understanding of heating systems, energy centres, and metering solutions.\n \nSound knowledge of heat network regulations and current/emerging compliance requirements within the energy sector.\n \nStrong contractual expertise, including contract law, commercial management, and experience with tender processes such as JCT or NEC contracts.\n \nExcellent communication and negotiation skills.What's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Housing Complaints / Resolutions Officer Role \n\nHousing Solutions \n\nResponsible for the handling of customer complaints, member and MP enquiries, statutory enquiries\n\nCity of London\n\nHybrid Working \n\nStage 2 Complaints£28ph Umbrella \n\n3 month contract to start ASAP - extension possible\n\nWe have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills.\n\nWorking as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner.\n\nAs the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1.\n\nDUTIES\n\nYour duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include:\n\nProvide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer\nDemonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution\nAcknowledge and resolve complaints by leading on high quality responses\nTake ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progressKey skills:\n\nHandling large case loads \n\nLiaising with Solicitors/Contractor's \n\nAccountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.\n\nExcellent complaint handling and communication skills and actively seek to improve working practices and customer service.\n\nTake responsibility for your own learning and development\n\nExcellent PC skills including Microsoft Word and Excel\n\nExcellent verbal and writing skills

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Basildon or London (you can choose) who are looking to appoint a Complaints Coordinator for the 3 months ongoing, at the rate of £20.51 per hour umbrella\n\nJob responsibilities\n\nTo investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents\n\nThis is a hybrid role (combination of remote work and office presence - but you will need to be in the office until you are able to operate independently whereby you can apply hybrid working spending 2 days in office and 3 from home)\n\nConduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.\nWork closely with internal teams and external contractors to gather evidence and resolve complaints.\nEnsure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.\nDocument all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes\n\nShould your skills match the above please send through your updated CV.\n\nEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Guest Relations Coordinator to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • Manage pre-arrival guest communication to identify preferences, special requests, and special occasions., • Conduct VIP arrival screening and ensure accurate profiling in the system., • Coordinate and place orders for flowers, amenities, and personalized in-room setups., • Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary., • Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction., • Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary. About you: The ideal candidate for this position will have the following experience and qualifications: • Proactive, • Problem solving, • Organized, • Creative, • Detail orientated About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!