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The General Manager is responsible for the overall leadership, operations, and profitability of Whelans Pubs. This role ensures exceptional customer experiences, maintains high operational standards, drives financial performance, and leads a motivated and high-performing team. The General Manager will uphold the pubs brand, culture, and reputation while ensuring compliance with all legal and safety requirements. Key Responsibilities Operations Management Oversee daily pub operations, ensuring smooth and efficient service. Maintain high standards of cleanliness, safety, and presentation throughout the venue. Ensure compliance with licensing laws, health and safety regulations, and company policies. Manage opening and closing procedures and oversee cash handling controls. Financial Performance Deliver revenue and profit targets through effective cost control and sales strategies. Manage budgets, labour costs, stock levels, and waste control. Analyse financial reports and implement actions to improve performance. Oversee stock ordering, inventory management, and supplier relationships. Team Leadership & Development Recruit, train, and develop staff to deliver excellent customer service. Create staff schedules that meet business needs while controlling labour costs. Lead by example and foster a positive, inclusive, and high-performance culture. Conduct performance reviews and provide ongoing coaching and feedback. Customer Experience Ensure all guests receive outstanding service and hospitality. Handle customer feedback, complaints, and queries professionally. Maintain a welcoming, friendly, and vibrant pub atmosphere. Support and drive events, promotions, and community engagement. Compliance & Safety Ensure full compliance with licensing, health & safety, and food hygiene regulations. Maintain accurate records and ensure all legal requirements are met. Promote a safe working environment for staff and customers. Requirements Essential Proven experience as a General Manager, Pub Manager, or similar leadership role in hospitality. Strong leadership and team management skills. Excellent financial and commercial awareness. Strong organisational and problem-solving abilities. Excellent communication and interpersonal skills. Knowledge of licensing laws and health & safety regulations. Desirable Experience managing high-volume pubs. Personal Licence Holder (or willingness to obtain). Experience with stock control and hospitality management systems. Key Competencies Leadership and team development Customer-focused mindset Commercial awareness Decision-making and problem-solving Time management and organisation High standards and attention to detail Working Hours Full-time role, including evenings, weekends, and public holidays, as required by business needs. Performance Measures (KPIs) Revenue and profit performance Customer satisfaction scores and feedback Staff retention and engagement Compliance and audit results Operational efficiency and cost control Benefits Competitive salary Performance-based bonuses Staff discounts Training and career development opportunities Company pension scheme Paid annual leave Whelans Pubs is an equal opportunity employer committed to creating an inclusive and welcoming environment for both staff and customers. TPBN1_UKCT

Assistant F&B Manager - Great Hotel Company - Borehamwood Areas - Up To 34k + Benefits IMMEDIATE START About the Role We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our hotel team in Elstree, near Borehamwood. This is a hands-on leadership role supporting the delivery of high-quality food and beverage operations across our restaurant, bar, lounge, room service, and conference & banqueting facilities. The successful candidate will play a key role in ensuring exceptional guest experiences, strong financial performance, and seamless event execution. Key Responsibilities Food & Beverage Operations Support the F&B Manager in overseeing daily operations across all F&B outlets. Ensure high standards of service, presentation, and food quality are consistently delivered. Lead by example during service, maintaining a visible presence on the floor. Monitor guest satisfaction and respond promptly to feedback and complaints. Ensure compliance with food safety, hygiene, and licensing regulations. Conference & Banqueting Assist in the planning and execution of conferences, weddings, private events, and corporate functions. Liaise with the Sales and Events team to ensure accurate event briefs and smooth handovers. Conduct pre-event briefings and coordinate service teams during functions. Ensure room set-ups meet event specifications and brand standards. Oversee event billing accuracy and post-event follow-up where required. Team Leadership & Development Support recruitment, onboarding, and training of F&B team members. Create and manage rotas in line with business levels and payroll targets. Motivate and develop the team to achieve service excellence. Conduct performance reviews and provide ongoing coaching. Financial & Administrative Duties Assist with stock control, ordering, and supplier management. Monitor GP margins, waste control, and cost management. Support budgeting and forecasting processes. Ensure accurate cash handling and compliance with company procedures. Candidate Profile Essential: Previous supervisory or assistant management experience in a hotel F&B environment. Experience working with conference and banqueting operations. Strong leadership and team management skills. Excellent communication and organisational abilities. Knowledge of food safety legislation and licensing laws. Flexibility to work evenings, weekends, and bank holidays. Desirable: Hospitality qualification (e.g., NVQ, Diploma, or equivalent). Experience with hotel PMS and EPOS systems. WSET or other beverage-related certification. Personal Attributes Passionate about hospitality and guest service. Proactive, hands-on, and solution-focused. Strong attention to detail. Calm under pressure, particularly during large-scale events. Commercially aware with a drive to achieve targets. What We Offer Competitive salary (based on experience). Service charge and performance-based incentives. Staff meals on duty. Company benefits and employee discounts. Career development opportunities within the group. TPBN1_UKCT

Oak View Group Part of Oak View Group (OVG), Bovingdons are a renowned name in the hospitality industrywith great expertise operating within historic buildings. As one of the top hospitality companies in London, we are committed to delivering exceptional experiences to our valued clients. With great produce, stunning venues, and a dedicated team, we deliver unforgettable experiences - from innovative menus to exceptional service, we go above and beyond to exceed expectations. Role Purpose Café Manager - Nonsuch Café Location: Nonsuch Park Ewell Rd, Sutton SM3 8AL Salary: £33,600 per annum Contract: Full-time About the Role The café manager is crucial to the success of the venue, overseeing all aspects of the business, from managing staff to ensuring customers feel satisfied with their experience. We are looking for a proven leader with management experience in the hospitality industry who is not only passionate about quality and customer experience but also excels in team development. You should resonate with our values around diversity and inclusion and supporting the local community, while recognising the critical importance of efficient processes and strategic planning. Key Responsibilities Oversee daily café operations, ensuring exceptional customer service and food quality standards Manage inventory, procurement, and supplier relationships to maintain cost-effective operations Develop and implement efficient service and look after our amazing team Ensure compliance with health and safety regulations, food hygiene standards Maintain high standards of customer service Handle customer feedback and complaints professionally and effectively Experience in a similar role is essential, as are excellent communication skills, ability to lead and manage a team and a passion and love of food and customer service. If that sounds like you, then we would love to hear from you. What's in it for you? 50% discount in our cafés Employee Assistance Programme Free lunch on shift An engaging & supportive work environment Ongoing training programme and development opportunities TPBN1_UKCT

We are seeking a dynamic Assistant General Manager or Restaurant Manager wanting to step up, to oversee the daily operations within our Clients restaurant. The successful candidate will play a pivotal role in supervising staff, ensuring exceptional customer service, and maintaining high standards of food safety and quality. This position offers an excellent opportunity for a motivated individual with a passion for the hospitality industry to contribute to a thriving team. Duties Assist the General Manager in managing daily restaurant operations, ensuring smooth workflow and exceptional service delivery. Supervise and support team members, including front-of-house and kitchen staff, fostering a positive and productive work environment. Oversee food preparation and cooking processes, ensuring adherence to recipes, presentation standards, and food safety regulations. Coordinate with kitchen staff on food production schedules, inventory management, and quality control. Ensure compliance with health and safety standards across all operational areas. Manage customer relations, addressing complaints or concerns promptly to maintain high levels of guest satisfaction. Assist in training new staff members and ongoing professional development of team members. Support event planning and execution as needed, including serving during busy periods or special functions. Maintain organised records of daily operations, staff schedules, and inventory. Qualifications Proven supervisory experience within the hospitality sector, ideally in restaurants. Knowledge of food safety standards and regulations. Experience in team management and leadership roles with excellent organisational skills. Familiarity with restaurant service procedures, including serving and hospitality practices. Ability to manage multiple priorities efficiently under pressure. Excellent communication skills with a professional demeanour. A proactive attitude with a passion for delivering outstanding guest experiences. This role offers an engaging environment for those eager to develop their leadership skills within the hospitality industry while ensuring operational excellence across all departments. TPBN1_UKCT

We have a great opportunity for a talented Chef De Partie to join our Catering team at William Booth College, London. It is a residential Training Centre opened in 1929 to train Salvation Army Officers (Ministers of Religion) and serves as a Conference Centre and the training centre for Salvation Army staff across the United Kingdom and Ireland. The Catering department serves breakfast & lunch for staff and students Monday to Friday - but also serves other meals to conference guests both during the week and at weekends. In addition, we regularly host other single day events for large groups, hence the need for flexibility to be rostered across a 7-day period. Key Responsibilities: In the role of Chef De Partie, you will work to prepare, cook and present high quality dishes for our staff & guests. You will: Under the supervision of the Sous Chef, assist with the food preparation process and any other related activities across the college catering function. Ensure that dishes are prepared and served according to the agreed specifications and standards, maintaining portion control and food wastage. Ensure food preparation areas are cleaned and organised at the start of and during the day. Monitor stock usage and inventory, advising the Sous Chef on orders of equipment or ingredients as required. Ensure all HACCP and COSHH standards are adhered to - including when accepting deliveries and transporting foods between onsite locations. Address and resolve guest complaints quickly and effectively ensuring guests receive excellent service and enjoy the catering experience at WBC. Successful candidate will have: Proven successful experience of working in a similar role in a busy professional catering environment Good communication skills. Good understanding of ingredients and produce to enable production of quality meals from scratch. The ability to show initiative and the confidence to work independently. The physical ability to undertake the duties associated with this role. Good understanding of appropriate computer software. Current Level 2 Food Hygiene qualification. The ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army Mission. Benefits: 25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references and proof of right to work in the UK and relevant qualifications. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Closing date: Sunday 15 th March 2026 at 23.59pm. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Interviews will be conducted on a rolling basis. TPBN1_UKCT

"An opportunity has arisen for a Guesthouse Manager to run a 6 room boutique guest house in north London" We are a small boutique guest house seeking a highly motivated and organised individual to join our team as the Guest House Manager. The successful candidate will be responsible for managing the day-to-day operations of the guest house, including guest check-in and check-out, managing reservations, preparing and serving buffet style breakfast, and ensuring the overall satisfaction of our guests. The successful candidate will need to have hospitality skills, a great personality, excellent English-speaking abilities, and a good work ethic. It's a bonus if you have hotel management experience, but we will not hold it against you if you don't. 37.5 hours per week over 5 days. 6:30am-2pm We offer: Staff discount Full training Food on shift Bonus scheme Key Responsibilities: Manage guest check-in and check-out processes Handle reservations, including taking calls and responding to emails Ensure guest satisfaction through prompt attention to guest needs and concerns Coordinate with housekeeping and reporting maintenance to ensure guest rooms are clean and well-maintained Handle guest complaints and provide solutions to any issues that may arise Assists with inventory management and ordering of guesthouse supplies Working closely with Pub General Manager and Operations Director If you are passionate about hospitality and are looking for an opportunity to make a meaningful impact at a small, growing business, we would love to hear from you! Please submit your resume and cover letter for consideration. TPBN1_UKCT

Cobalt is working with a well-established residential property operator to recruit a Resident Services Associate for a high-quality rental development in North London. This Resident Services Associate role sits within the front of house team and focuses on delivering a consistent resident experience while supporting the daily operation of a busy building. The Resident Services Associate will engage with residents, support lettings activity and ensure the building operates to a high standard. The Organisation Our client is a recognised operator within the professionally managed rental sector. Their developments focus on strong resident communities, well-managed buildings and a consistent service standard. The Resident Services Associate will join a team that places resident experience at the centre of building operations. Key elements include: * A professionally managed residential environment focused on service. • A team culture centred around collaboration and resident satisfaction., • A role that combines hospitality-style service with property operations., • Opportunities to engage directly with residents and support community events. The Role / Responsibilities The Resident Services Associate acts as a key point of contact for residents and visitors, ensuring a welcoming and efficient front of house service while supporting building operations. Responsibilities will include: * Providing a front-line service including meet and greet, reception support and parcel handling., • Supporting resident move-in and move-out processes, including property checks., • Responding to resident enquiries and resolving issues, escalating where required., • Coordinating between customer service and operational teams to maintain service standards., • Supporting the lettings journey from offer acceptance through to move-in., • Managing bookings for amenity spaces and coordinating cleaning where required., • Liaising with contractors and raising works orders for maintenance tasks., • Supporting tenancy, income and unit management processes., • Logging and managing keys, parcels and visitor access., • Preparing shift handovers and supporting reporting processes., • Assisting with resident events and engagement activities., • Carrying out building walks to review cleanliness and presentation. The Resident Services Associate will also support the wider team in maintaining a welcoming environment and ensuring residents receive a consistent service. The Skills / Requirements Cobalt is seeking a Resident Services Associate who enjoys working in a customer-facing environment and can build relationships with residents and colleagues. The successful Resident Services Associate will demonstrate: * Previous experience within hospitality, travel, tourism or Build to Rent environments., • Strong communication skills with the ability to engage with residents professionally., • A customer-focused approach to service delivery., • Experience working within a team environment., • Good written and verbal English., • Awareness of health and safety practices within a building environment., • Confidence managing enquiries, complaints and service requests., • A professional and well-presented approach to front of house responsibilities. Experience supporting resident events or private functions would be beneficial. If you are interested in this Resident Services Associate opportunity in North London, please apply now. Interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know. TPBN1_UKTJ

Company Description Join Our Team as Assistant Manager at Ibis Styles London Ealing! Are you a driven and ambitious hospitality professional ready for your next challenge? Ibis Styles London Ealing is looking for a rising star to join our team as Assistant Manager. Our vibrant 120-room hotel based on Cinema Theme is perfectly situated in the heart of Ealing, just a 6-minute walk from the Elizabeth Line, with easy access to Ealing Broadway Shopping Centre and direct connections to Paddington. This is a hands-on role for a passionate leader who thrives on delivering exceptional guest experiences and leads by example in maintaining and elevating brand standards. Job Description WHAT WE ARE SEEKING: Lead and manage all aspects of the hotel and ensure all service standards are followed with friendly and engaging service You convey the hotels brand image and service culture through your exemplary attitude, warm and friendly welcome and strong presence in the operations Build strong guest relationships by anticipating needs and resolving complaints efficiently. Providing guidance, supporting training and leading the team YOUR SKILLS AND EXPERIENCE INCLUDE: Have previous experience in a similar related role in a hotel. Be hands-on, enthusiastic, and passionate about delivering a high level of guest service. Be confident and willing to push boundaries to create the best work atmosphere for your team, to manage, train, and develop. Be solution-driven, autonomous, and confident in your decision-making. Possess excellent communication and financial skills. WHAT IS IN IT FOR YOU: You'll become part of a high-performing team that excels in customer service. Competitive salary Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries How to apply: send your motivation letter and CV to Qualifications *Relevant hotel management or supervisory experience. *Must be highly motivated and demonstrate a desire for achievement *Exceptional guest service skills Additional Information Experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Hotel Managed TPBN1_UKCT

Supervisor Catering & Food Operations - QSR - London We are looking for a dedicated and experienced Supervisor to join this vibrant team in London. If you have a background in restaurant or kitchen operations and are passionate about leading a team, this role offers an exciting opportunity to make an impact every day. About the role: Oversee daily operations in both the kitchen and shopfloor, ensuring efficiency and high standards of service. Supervise and support kitchen staff to maintain a productive and positive work environment. Assist in food preparation, ensuring quality, safety, and timely delivery. Train new employees on procedures, food safety, and customer service expectations. Manage inventory and place orders to maintain adequate supplies for daily operations. Handle customer complaints promptly and professionally to ensure satisfaction. Collaborate with management to improve operations, team morale, and company standards. About you: Proven supervisory experience within the hospitality or restaurant industry. Ability to work hands-on in a kitchen while adhering to food safety and health regulations. Strong team management skills with the ability to motivate and inspire staff. Excellent verbal and written communication skills. Ability to work efficiently under pressure in a fast-paced environment while maintaining attention to detail. Genuine passion for hospitality and delivering outstanding customer experiences. Job Details Job Type: Full-time Pay: £13.71 £14.71 per hour Expected Hours: Minimum 40 hours/week Schedule: Monday to Friday, weekends, and weekend availability required Additional Benefits Bonus scheme Company pension Employee and store discounts Referral programme If you thrive in a dynamic culinary setting and enjoy leading a team, we invite you to apply for this exciting Supervisor position. Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence. TPBN1_UKCT

Concierge & Memberships Manager – “London family members club” Salary: £38,000 - £40,000+ Location: London Looking for a role where every day brings connection, creativity, and meaningful experiences? I am working with a luxury family members' club designed to make quality time effortless and memorable. The Concierge & Memberships Manager will lead the front-of-house and membership journey — combining hospitality excellence with genuine people skills. The Role You'll be the smiling face that welcomes our members and their guests, ensuring every visit feels special. This hands-on role blends sales, service, and leadership — overseeing the Reception & Memberships team, driving membership growth and retention, and collaborating on standout events that keep families coming back. Key Responsibilities Manage the complete membership journey — from first enquiry to happy, long-term member. Partner with the events team to deliver engaging activities that attract and retain members. Handle member queries or complaints with professionalism and a proactive, solution-focused approach. Lead the Concierge team to ensure day-to-day operations run smoothly. Oversee bookings, communications, and member access with efficiency and care. Prepare accurate membership reports and contribute to departmental planning. Recruit, train, and develop team members to consistently meet service excellence standards. Support the General Manager with ad hoc duties as needed. Skills & Experience Minimum 2 years in a leadership role such as Reception, Membership, Sales, or Guest Relations in a premium hotel or private club setting. Excellent communicator with a second language is highly desirable. Clear Enhanced DBS check required. Personal Qualities Exceptional communicator, both written and verbal. Diplomatic problem solver who thrives on creating win-win outcomes. Organized multitasker with strong time management and prioritization. Confident decision-maker who sees the bigger picture. Naturally engaging with children and families alike. For more information contact or Call David Allen TPBN1_UKCT

Heddon Street Kitchen , located in Regent's Street Food Quarter, is inspired by Bread Street Kitchen in the City and situated over three floors, expect a relaxed, modern European menu. From brisk breakfasts and post-shopping pit stops through to lunch, dinners and after work cocktails, Heddon Street Kitchen is open all day seven days a week. We are looking for an Assistant Restaurant Manager to join our front of house team at Heddon Street Kitchen . As an Assistant Restaurant Manager you will be expected to: Work effectively with the management team to ensure the operation runs smoothly Ensure all guests receive the highest levels of service from all members of the team Effective management of the floor ensuring the team are fully trained in all aspects of the restaurant and each service runs smoothly Lead the team by example; adopting a hands-on approach, can do, nothing is too much approach Ensure any guest complaints are handled effectively and professionally and all guests leave with a positive dining experience Proactively work and support the General Manager to grow the business Effectively run the restaurant in the absence of the General Manager. The ideal candidate will: Have previous management experience within a high quality, fast-paced restaurant environment Have a passion for high quality food and delivering an amazing service & guest experience Be a clear and concise communicator Have the ability to multi-task effectively Have awareness of how to manage costs and increase revenue Have the ability to motivate a team and create a strong teamwork ethic What's in it for you: Competitive Pay Rate A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses Employees can instantly access up to 50% of basic wages earned before payday via Stream Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply) Access to our world-class training & development opportunities globally Progress your career through a multi-site and multi-brand, best in class global restaurant group Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment Preferential Room Rates at Gordon Ramsay Restaurants partner hotel MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more Meals on duty At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront. TPBN1_UKCT

Assistant Restaurant Manager La Maison Ani, London La Maison Ani is a modern, vibrant Eastern Mediterranean restaurant, celebrated for exceptional food, warm hospitality and a strong sense of style. We are now looking for an experienced and passionate Assistant Restaurant Manager to join our leadership team in London. This is an exciting opportunity for a confident, service-driven manager who thrives in a fast-paced, high-quality restaurant environment and is ready to take the next step in their career. The Role As Assistant Restaurant Manager , you will support the General Manager and senior leadership team in the day-to-day running of the restaurant. You will be hands-on during service, lead from the front, and play a key role in developing the team, maintaining standards, and delivering outstanding guest experiences. You will act as Manager on Duty in the absence of senior management and will be trusted to oversee multiple sections of the restaurant during service. Key Responsibilities Support the GM and AGM in the smooth daily operation of the restaurant Lead, motivate and develop the FOH team through coaching, training and feedback Ensure exceptional service standards and guest satisfaction at all times Conduct daily briefings, service updates and knowledge checks Oversee team attendance, grooming standards and rota support Handle guest feedback and complaints professionally and proactively Maintain high standards of cleanliness, presentation and mise en place Complete daily reporting and contribute to weekly and monthly performance reviews Support training plans, service tests and team development initiatives About You Previous experience as an Assistant Restaurant Manager , Floor Manager or similar role in a high-quality restaurant Strong leadership skills with a hands-on, service-led approach Confident managing busy services and multiple sections Passionate about people development and guest experience Organised, proactive and calm under pressure Excellent communication and attention to detail A genuine interest in food, hospitality and service excellence What We Offer The opportunity to work with an exciting, premium restaurant brand A supportive and professional leadership team Career development and progression within a growing group Competitive salary and benefits A dynamic, energetic and people-focused working environment If you are an ambitious Assistant Restaurant Manager looking to grow with a respected restaurant brand and be part of a passionate team, we would love to hear from you. TPBN1_UKCT

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. We are currently recruiting for a Duty Manager to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa. Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar. Essential Functions Ensure that we create memorable experiences for our guests Supervise the daytime Front Desk and assign specific tasks to manage the overall hotel operation. Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal. Liaise with other key departments such as Housekeeping, F&B, and Events and assist with tasks and requests in their absence when needed Build strong relationships with all guests and internal customers Manage and organize group arrivals and departures Allocation and welcome of all VIPs and guests with special requests Look after guest arrival- and departure experience Assist in training new staff members, coach them and monitor their performance Ensure the desk is covered at all times, allocating meal breaks sensibly Full awareness of current daily status of Hotel Communication and recording of complaints Thoroughly conversant with all room types, décor and outlook Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms Ensure all billing instructions are actioned accordingly Follow Health and Safety procedures; point of contact for emergency situations Ensure all internal and external phones calls are responded to and followed up on Look after In Room Dining orders Prepare documentation for daily business Assist with Concierge requests and ensure public areas are well maintained and looked after Take over project and assist the FOM with project management and carry out any other duties as required Cover Night Manager position in their absence when required. Evening and weekend work is a requirement of this role. Requirements: We are looking for someone who is energetic and self-motivated with a "can do" attitude and who is ready to take the next step on your career path. Ideally you will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as: High school diploma required, additional hospitality training preferred. Extensive knowledge of Internet/MS Office applications and related IT preferred. Extensive knowledge of the Opera PMS Marriott experience is a distinct advantage Lead and support the team To project a pleasant and positive professional image to all contacts at all times Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times. Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit Excellent command of English language (verbal and written) You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture. So why work for the world's largest hospitality company? A competitive salary plus free meals whilst on duty. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels! Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub 50% off Spa Treatments and £50 gym membership within our One Spa! 24/7 and employee healthcare plan with access to Mental Healthcare first aiders Refer a friend to work with us and receive a £500 bonus Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities Many more benefits however most importantly, we'll help you grow, and develop you as an individual At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Company Description Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission istomake the impossible possible to realise your dreams. Job Description POSITION OVERVIEW Department: Food & Beverage POSITION OVERVIEW Behaves and acts in an exemplary fashion, embodying the brand mind-set; Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards Conveys the hotel's image through his/her attitude, professionalism and involvement in the field Ensures that all products served to guests conform to standard and are of good quality Develops revenue and profit margins Helps the hotel meet its targets Provides information for guests within his/her field of competence or directs them to the right person Remains polite and courteous at all times whatever customers may request Handling any complaints immediately and sensibly, and keeps the manager informed MAIN RESPONSIBILITIES Customer relations Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Enquires whether guests are satisfied throughout their experience Takes into account and anticipates guests' needs Convey the hotel image Professional techniques / Production Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment Supervises stock rotations for catering supplies and identifies any needs Supervises and checks the bar, restaurant, menu, presentation Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand Coordinates with the departments close to the F&B department (front office, reservation etc.) Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations Ensures equipment remains in good condition and signals any need for technical intervention Ensures compliance with legislation governing the sale of beverages Team management/ Talent & Culture Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach. Develops employees' motivation and team spirit by creating a good working atmosphere Integrates and trains employees, providing support for skills development Ensures that employees are well presented (uniforms, personal hygiene etc.) Helps employees improve their skills and provides support Ensure all mandatorytrainingare completed Helping with the rotawhen necessary Commercial / Sales Is familiar with all the hotel's services and promotes them to encourage guest loyalty Increases sales through his/her innovative and creative approach and reliable advice Promotes the special offers and full range of products Management and administration Manages the products available for guests Keeps the loss and breakage of equipment to a minimum and keeps the superior informed Keeps an inventory of equipment and tracks items coming in and out. Hygiene / Personal safety / Environment Ensures that the workplace remains clean and tidy Knows and ensures the application of the hotel's security regulations (in case of fire etc) Ensures the safety of people and property in the hotel Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc). Special Note: During the course ofdutyyou will have access to certain information, which demands the utmost confidentiality. Discretion must beexercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of thehigh standardscurrently being achieved. It is not intended as awholly comprehensiveor permanent schedule ofdutiesand it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Candidates must have the right to work in the UK. Additional Information PERKS FOR YOU Employee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Health Insurance Eye Test Vouchers Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 TPBN1_UKCT

About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families. Location • Esher, KT10 9JH Rewards Package Paid breaks Company pension plan Health Care Cash Plan Access to Wagestream platform Access to Perkbox, discounts platform Opportunities for Training & Development Access to our Employee Assistance Programme Discretionary bonus Employee Recognition Programmes Death in Service benefit Employee Referral Scheme Scope of Role The Head Chef is responsible for leading the kitchen department to deliver a five-star dining experience that meets the diverse nutritional and clinical needs of our members. You will oversee menu design, food safety, and team management, ensuring that "outstanding dining" remains a cornerstone of the Loveday member experience. Main Duties and Responsibilities Culinary Excellence: Design and deliver seasonal, high-quality menus that reflect luxury hospitality standards. Clinical Nutrition: Collaborate with clinical teams to ensure menus cater to specific dietary requirements, including modified textures (IDDSI) and fortifying diets. Compliance & Safety: Maintain rigorous Food Safety and Health & Safety standards in accordance with UK legislation and CQC regulations. Team Leadership: Lead, mentor, and train the kitchen team to maintain "uncompromising excellence" in service delivery. Menu and food consistency, maintain food presentation and quality Standards set out by the Group Executive chef, feedback any complaints or concerns raised by members and work with executive chef to develop future menus and raise the standards across the residence. Nutritional Management: Work closely with the Deputy General Manager and Manager to ensure all members' nutritional and hydration needs are met as per their Personal Care Plans. Food Safety (HACCP): Implement and oversee a robust Food Safety Management System, ensuring all records for temperature control and allergens are accurate. Financial Control: Manage the catering budget, including food procurement, stock control, and waste management, without compromising quality. Staff Training: Oversee the induction and ongoing training of kitchen staff, ensuring they meet Loveday's high standards of hospitality. Member Engagement: Regularly interact with members and their families to gather feedback on the dining service and adjust menus accordingly. Infection Control: Maintain the highest standards of cleanliness in the kitchen area, supporting broader infection control measures. Meet with members and Heads of Departments to discuss and agree catering functions across the home, and to address special needs or dietary requirements of members. This must include knowledge of cultural and religious preferences. Comply with audit and member feedback systems to monitor the quality of menus and catering, providing the Group Executive Chef with the required management and departmental reports. Requirements and Person Specification Qualifications: Professional culinary qualifications (e.g., NVQ Level 3 in Professional Cookery) and a Level 3 or 4 Award in Food Safety are essential. Experience: Proven experience as a Head Chef or Sous Chef in a luxury hotel, fine-dining restaurant, or high-end senior living environment. Regulatory Knowledge: Deep understanding of the CQC Fundamental Standards related to nutrition and hydration (Regulation 14). Compliance: An Enhanced Disclosure and Barring Service (DBS) check is mandatory for this role. Skills: Strong leadership, budget management, and a passion for "person-centred" service delivery. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility. TPBN1_UKCT

JOIA General Manager JOIA at art'otel Battersea Power Station is the first London restaurant by award-winning two Michelin-starred Portuguese chef, Henrique S Pessoa and is inspired by Henrique's culinary heritage and travels across the Portuguese Iberian Peninsula. If your dream and passion are about high-quality food, amazing service and creating memories, then this is the place to work! Your journey so far As our JOIA General Manager , you will have experience managing a large team in a high-performance operation. You will have experience in developing your team in a fast-paced environment while creating an exciting buzz around the restaurant. We want JOIA to be the most talked about Restaurant around London and you to bring a WOW factor to our guest experience. As our JOIA General Manager , you will receive: Salary: Highly competitive with generous Tronc Subsidised Travel arrangements after midnight Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - £750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans (if applicable) 24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training As our JOIA General Manager , you will: Oversee daily restaurant operations to ensure smooth and efficient service Develop and implement operational policies and procedures to maintain consistency and high standards. Ensure compliance with health, safety, and sanitation standards Recruit, train, and manage restaurant staff, ensuring they meet performance and customer service standards Develop and manage the restaurant's budget, focusing on cost control and revenue generation Implement strategies to drive sales and improve overall financial performance Address and resolve customer complaints promptly and professionally Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. be bold. be creative. be original. TPBN1_UKCT

Title Restaurant Supervisor Department Restaurant Reports to Restaurant Manager/Assistant Restaurant Manager A non-exhaustive list of the key role responsibilities is detailed below: To provide an efficient and friendly service to customers in all areas of the catering operations Respond efficiently and accurately to customer requests & complaints Coordinate / Manage daily restaurant operations Coordinate and work closely with the kitchen team Deliver superior service and maximize customer satisfaction Control operational costs and identify measures to cut waste To fulfil any reasonable request by Restaurant Manager and Assistant Restaurant Manager To report any customer complaints or compliments and take some remedial action if at all possible To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible To attend meetings and training courses as may be necessary To maintain the highest standard in managing the team and serving guests Training staff Communicating between other departments in the hotel Having a friendly and interpersonal manner with guests Attending work in a timely manner Preparing mixed drinks for guests and serving on the bar when necessary Abiding by the health and safety legislation and guidelines The candidate must be confident in managing a team during service Support Restaurant Manager with day-to-day running of the restaurants and staff training. Welcoming customers, taking orders, serving food and drinks, offering wine recommendations and setting & clearing tables. Able to manage guest concerns, allergies and complaints in order to maintain a positive restaurant atmosphere Maintain a high standard of customer service at all times. To ensure the restaurant is kept clean and tidy Provide confidentiality at all times. The post holder may be directed by their line manger to carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience. A list of the desired skills, experience, knowledge and personal attributes to ensure individuals are: Knowledge of food safety and health and safety regulations. People management skills. Excellent organisation and communication. Physical fitness for standing throughout a shift. Willingness to work on evenings and weekends. Excellent customer service and communication skills Ability to work well with the team when under pressure TPBN1_UKCT

General Manager wanted at l ive music BBQ venue in Chiswick Are you a passionate hospitality leader ready to take the reins of one of Chiswick's busiest venues? Lil Nashville is a high-energy, live music restaurant and bar, offering a taste of Southern BBQ and honky-tonk spirit in Chiswick. With live country music, mouthwatering food, and a lively bar, were quickly becoming a local favourite, and were just getting started. Were seeking a dynamic and experienced General Manager to oversee the daily operations of our vibrant, high-volume BBQ restaurant and live music line dancing venue. This is a rare opportunity to make your mark within an independent group that values personality, performance, and people. What We Offer: Salary up to £55,000 per year (depending on experience) A leadership role in an exciting, fast-growing business Genuine career progression opportunities Free food Staff discounts & company events Company pension scheme Workplace where culture comes first, not corporate red tape Bonus scheme based on clear KPIs We're closed every Monday & Tuesday What Youll Be Doing: Lead all operations, including front of house, back of house, and financial management Build and manage a high-performing team, from recruitment and training to team motivation Take ownership of revenue targets and drive performance through effective cost management and sales strategies Oversee the booking system, ensuring smooth management of reservations, private hires, and special events Develop and implement strategies for guest experience, including resolving complaints and gathering feedback Work closely with suppliers and contribute to menu and product offerings Manage health & safety, fire, and licensing compliance across the venue Actively contribute to marketing efforts, ensuring Lil Nashvilles voice is loud and clear across digital platforms Set and monitor KPIs, ensuring exceptional service while maintaining operational efficiency Report directly to the owners on business performance and strategic decisions Who were looking for: Proven experience in a senior leadership or General Manager role in a high-quality, high-volume restaurant or bar Strong business acumen with experience managing operations, revenue, and people A confident leader who can motivate and inspire a diverse team A hands-on, problem-solving approach with the ability to remain calm under pressure Experience working with booking systems, event management, and supplier relationships Passionate about hospitality, live music, and delivering memorable guest experiences Familiar with budget management, cost control, and achieving sales targets Flexible and available to work hospitality hours (WedsSun, including evenings) If you are ready to take on a challenging and rewarding role as our next General Manager in one of Chiswick's best venues, wed love to hear from you. Apply now to join our team and be part of something extraordinary. We are an equal opportunity employer. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals. Applicants must have the right to work in the UK. TPBN1_UKCT

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor cha. To ensure the effective resolution of client compl

NOW HIRING: Experienced Complaints Investigators (temp)– Wembley. Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in. If your complaints experience is in housing this would be beneficial!&nb

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Our client is a London Council and they are looking for an experienced Customer Service and Complaints Officer to assist in dealing with housing complaints. Senior Complaints Officer (Housing).

As a Complaints Team Leader, you will manage and develop a team of Resolution Officers to deliver a high-quality, customer-centred complaints service. Looking for a Complaints Team Leader to join our collaborative and values-driven team. You will ensure complaints are handled consistently, efficient

The business is looking for someone with prior experience dealing with B2B complaints. All candidates must have this prior complaints experience to be considered.

Are you a transformational leader who thrives on improving customer experiences and driving high-performing teams to deliver exceptional results? We have an exciting opportunity for a Complaints Operations Manager to join our NS&I complaints function on a 12-month fixed term contract. Handling high-

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For complaints, the pot holder will proactively work as part of a team, handling concerns and compl

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

Drafting responses to client complaints. Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For complaints, the pot holder will proactively work as part of a team, handling concerns and compl

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Degree‑level qualification or equivalen

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

Strong analytical skills are needed to manage and report on complaints data. A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparentl