Customer success jobs in Cambridge - Page 7Create job alerts

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Work close to customers, and key senior stakeholders, to drive time-to-value, adoption, and long-term impact in this AI backed solution. Experience in project management, customer onboarding, or a si

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. This position is an excellent development opportunity for those looking to progress within Customer Success, Service Management, or wider CDIO careers. Customer

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experience across all touchpoints. Proven success overseeing account management and complaints or escalation teams.

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. B2B SaaS or services (customer success, account management, or sales).

As the Customer Success Manager You’ll manage a portfolio of. SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (Or Cyber). If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one.

We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Build and execute customer success plans aligned with security, risk, and compliance p

You’re a reliable link between Customer Success, Product, and other teams, ensuring customer insights directly influence product improvements and go‑to‑market strategies. Communicate customer needs, challenges, and successes to internal teams, working closely with Product to share feedback and

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

The ideal candidate has over 8 years of experience in customer success and is skilled in cross-functional collaboration, mentorship, and strategic leadership. This position offers a chance to influence customer outcomes and shape the success of the organization. A leading SaaS company in London is s

This role involves managing customer portfolios, enhancing engagement and retention through proactive communication, and ensuring excellent customer service. A well-established recruitment agency based in the UK seeks a Customer Account Manager for a 12-month FTC. Ideal candidates will possess stron

A dynamic technology startup in London is looking for a Customer Success Manager / Inside Sales to manage customer relationships and drive growth in a high-paced environment. This hybrid role involves onboarding, upselling, and ensuring customer success.

Customer Success Manager – Telematics. Customer Success Manager – Telematics. We flex locations, hours and working patterns to suit our customers, business, and you.

A leading IT services firm in Greater London offers a Customer Success Internship designed to provide practical experience in managing client relationships and learning about AI-driven solutions.

A leading financial platform provider is seeking a Customer Success Manager to drive customer growth and engagement. The successful candidate will identify product utilization opportunities and support customers in maximizing their use of the Airwallex platform. Candidates should have at least 2 yea

A dynamic financial technology firm in Greater London seeks a Customer Success Director to oversee Tier 1 customer accounts. With over 8 years of experience in B2B SaaS, the candidate should have a proven track record in customer success and the ability to drive adoption in complex environments.

A global performance management leader is looking for a Customer Success Manager to drive customer satisfaction and retention in the UK. Ideal candidates should have 5–7 years of experience in customer success or account management within a SaaS context.

A leading educational solutions company in the United Kingdom is seeking a Manager, Customer Success to lead a team of specialists in enhancing customer engagement throughout the customer lifecycle. The ideal candidate will have over 5 years of experience in Customer Success and proven team manageme

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. Miro’s Custo

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX. Our CSMs are seasoned customer success and t

Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. Account Manageme

As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with o

A leading hospitality technology firm in Greater London is seeking a Professional Services Consultant to enhance customer onboarding and support. You will manage customer relationships, conduct training sessions, and resolve technical issues ensuring clients effectively utilize the platform.

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. Contribute to team initiatives that improve customer workflows, internal processes, or customer

Beyond traditional customer success, you'll drive innovation in how we leverage AI and automation to deliver exceptional support at scale, setting the gold standard for AI‑enabled customer success within the sustainability SaaS space. Contribute to building scalable customer success processes, mai

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. Are customer-obsessed and outcome-focused. Know how to balance what cus

Customer Success, Account Management, sports performance environments, or similar high‑responsibility roles. Own assigned customers end‑to‑end — relationship, retention, and expansion. Ensure Biolyz is deeply integrated into the customer’s workflow.

A dynamic software company in London is looking for a Customer Success Manager to strengthen relationships with B2B customers and drive product adoption. The ideal candidate will have a minimum of 5 years' experience in Customer Success or related roles, be adept at engaging with stakeholders, and p

An innovative AI platform for managing enterprise solutions is looking for a Customer Success Manager based in London. The role entails coordinating customer relationships and working closely with sales and support teams to enhance user experience.

This role involves understanding customer needs, developing commercial leads, and assisting in product introductions.

Has 3+ years in B2B SaaS Customer Success at a high-growth startup. Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience.

A technology scheduling company is seeking a Customer Success Manager to manage a portfolio of customers and ensure their success through proactive engagement. With a consultative mindset and technical aptitude, you will leverage data and insights to enhance customer retention and drive growth.

Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable bu

We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go‑to‑market motions and driving business impact across a portfolio of high‑value customers. At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and con

This role requires a strong focus on customer relationship building, a minimum of 4 years experience in SaaS customer success, and the ability to develop trusted advisor relationships. A security solutions company is seeking a Customer Success Manager to guide clients through their security and comp

Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecyc

A leading SaaS cloud company in Greater London is searching for a Customer Success Manager who will play a pivotal role in retaining and growing the customer base. This role involves working closely with sales teams and partners to ensure customer success and satisfaction. The ideal candidate will h

A digital experience platform company in Greater London is looking for a Customer Success Manager EMEA. A commitment to customer success and collaboration is required. In this role, you will manage enterprise accounts and drive renewals while ensuring customers achieve their goals with the platform.

A leading analytics company is seeking an experienced Enterprise Customer Success Manager to enhance customer satisfaction and drive adoption across strategic accounts. The role involves managing relationships with key stakeholders, guiding customers through their lifecycle, and collaborating cross-

A legal tech company based in the UK is seeking a Mid Market Customer Success Manager to facilitate the integration of their AI solutions into client workflows. The role requires strong customer relationship skills with at least 3-4 years of experience in tech or SaaS. The ideal candidate will manag

A leading SaaS security firm is seeking a Customer Success Manager in London. The successful candidate will be responsible for building relationships with customers and driving revenue growth through effective sales strategies.

A data intelligence company in Greater London is seeking a Customer Success Manager. This role involves building relationships with clients, ensuring successful onboarding, and providing expert support related to maritime data.

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. Monitor customer usage, adoption, and customer health metrics. This will be accomplished by delivering a

A leading software company in Greater London seeks an experienced account manager to partner with customers, drive product value, and develop strategic relationships. The ideal candidate has over 5 years in account management or sales, with a strong technical background and the ability to enhance cu

Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. The Client Services team includes customer success, support, and solutions engineering. The Customer Success Manager (CSM) is responsible for managing and growing a

A technology solutions provider is seeking a Technical Customer Success Manager to own post-sales customer relationships and ensure onboarding, adoption, and long-term value. Responsibilities include managing customer success plans, facilitating engagement, and translating customer challenges into a

PlanRadar is looking for an experienced Customer Success Manager UK to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. Working closely with Sales Consultants, our CSMs to provide input into the strate