Customer success jobs in Manchester - Page 10Create job alerts

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. This position is an excellent development opportunity for those looking to progress within Customer Success, Service Management, or wider CDIO careers. Customer

We’re hiring a Customer Success Manager (CSM) to own the full post‑sale journey—from onboarding through adoption, renewals, and expansion. Customer Success or Technical Account Management at a B2B SaaS company. Customer Success Manager (Hybrid – North of Manchester).

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We’re proud to be

As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise Saa

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS. We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. Working at the intersection of Customer Success, Finance, BI, and Systems, you

The successful candidate will strategize training implementations and drive customer adoption, ensuring measurable outcomes align with business goals. A leading SaaS company is seeking a Training Specialist to empower and enable Account Managers in delivering high-impact training to customers.

Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high‑stakes Infrastructure software

As Client Success Manager, you will sit at the centre of a number of strategic global client relationships, helping to ensure platform solutions are implemented successfully, adopted effectively, and continually delivering value. Lead-level scope and ownership within a Client Success Manager title.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders.

A data management company in the UK is looking for a hands-on Customer Success Manager to own the end-to-end experience for regional customers. Requirements include 5+ years in customer success or related fields, a bachelor’s degree, and fluency in English and French. The ideal candidate will lead

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

A leading market intelligence company in London is seeking a Customer Success Manager to ensure clients realize value from their platform investment. Candidates should have 2–4 years of experience in Customer Success or a SaaS role, strong communication skills, and the ability to build relationshi

A leading SaaS provider in Manchester is seeking an experienced Senior Customer Success Manager to join their dynamic team. This role focuses on ensuring successful adoption and ongoing satisfaction with social housing software solutions. The ideal candidate will have over 5 years of experience in c

A leading parking solutions company is seeking a Head of Customer Success to lead and manage the performance of the Customer Success function. The ideal candidate will have over 5 years of experience in customer support leadership and will be responsible for driving service delivery, managing teams,

A tech company in Greater London seeks a Customer Success Manager to drive value generation for clients, particularly in financial services. This role involves coordinating deliverables, measuring program success, and expanding business through upsells.

A leading measurement company in the United Kingdom seeks a Customer Success Manager to manage client relationships and ensure successful campaign execution.

A leading digital operations management company is looking for a Principal Customer Success Manager to build relationships with key stakeholders and drive customer success.

A leading PropTech organization in the United Kingdom is looking for a Customer Success Manager to design and deliver a client engagement strategy. You will build long-term client relationships, monitor satisfaction, and analyze data to enhance the customer experience.

A textile manufacturing company in Manchester is seeking an entry-level customer service representative. In this full-time role, you will interact with customers, understand their product needs, and support account management. Applicants should possess strong communication, organizational, and custo

A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback. Ideal candidates

Gain a deep understanding of each customer’s needs to ensure their critical success factors are met. The successful candidate will join a vibrant and commercially successful business. Work with Product Teams to be the voice of the customer in terms of meeting their evolving needs.

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Customer-driven per

A technology services provider in Greater London is seeking a Customer Service & Transformation Support Specialist. The role involves managing customer requests, ensuring satisfaction, and supporting transformation projects. Candidates must be fluent in English, with service desk experience, excelle

Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry. Build and manage people, processes, and systems that enable scalable customer success acro

A leading legal service provider in Greater London seeks a Customer Success Manager to oversee the full customer lifecycle.

Senior Customer Success Manager (Advisory Focus). Senior Customer Success Manager (Advisory Focus). We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY).

A leading public service technology company in Greater London is seeking an Engagement Business Partner to enhance customer support and engagement. The role includes managing customer queries, ensuring timely case resolutions, and driving service improvements. Ideal candidates will possess strong pr

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

A leading SaaS company in Greater London is seeking a Principal Customer Success Manager responsible for ensuring law firms maximize the value from their subscriptions. You will build relationships with key stakeholders and collaborate across teams to drive customer success, retention, and satisfact

Candidates should possess a background in Customer Success and demonstrate excellent communication skills. A leading PropTech company based in Manchester is searching for a motivated Customer Success Manager.

Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Partici

Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction. Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer r

The role offers professional development opportunities, performance-related bonuses, and the possibility to work from home, making it an attractive position for proactive individuals looking to drive customer success. A leading digital documentation platform in Greater London is seeking an experienc

We are seeking a dynamic Customer Success Account Manager to join our Customer team for a 12 months maternity leave cover. Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success. I

As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. Influence strategy and design of the customer success methodology, including implementat

The Charity Customer Success Lead owns the success of a portfolio of charity partners — from onboarding through activation, adoption, and renewal. This is a relationship-led and commercially aware customer success role, where you'll act as the primary point of contact for partners while proactivel

You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. Serve as the voice of the customer, escalating product insights to the engineering tea

Strategic coordination & governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal. Provide structured insights and customer/market trends in the enterprise. Engage directly with customer C‑Suite executives.

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primari

A fast-growing security technology company in Greater London is seeking a Customer Success manager to drive product adoption and ensure customer value realization. The ideal candidate has a medior/senior profile with experience in customer success or technical account management, tech-savvy, fluent

A healthcare technology firm in the UK is seeking an experienced Customer Success and Implementation Lead to enhance hospital onboarding and content management. The ideal candidate will have significant experience in customer success, a passion for technology, and a track record of managing complex

As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar. Proven success supporting enterprise

Customer Success, Account Management, or another senior customer‑facing role. Join us as our first Customer Success Manager and help charities unlock financial freedom! 🚀. This Customer Success Manager is different: you’ll be on‑site in our central London workspace, to collaborate closely w

A leading hybrid cloud security company seeks a Customer Success Manager to enhance customer retention and satisfaction. The ideal candidate will have extensive experience in Customer Success within SaaS, especially in cybersecurity, and the ability to simplify complex technical information for dive

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. A relevant certification in Customer Success or Account Management is a plus. Develop and execute customer success plans tailored to their goals.

A leading mobile infrastructure services company in the UK seeks a Customer Success leader to enhance customer outcomes through strategic oversight and effective partner management. The role involves leading delivery excellence from concept to deployment while fostering a culture of customer advocac