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Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while or

A global financial solutions provider is seeking a Customer Success Manager in London to develop client retention strategies and foster relationships. Ideal candidates will have prior customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment.

Customer Success or Technical Account Management at a B2B SaaS company. Customer Success Manager (Hybrid – North of Manchester). We’re hiring a Customer Success Manager (CSM) to own the full post‑sale journey—from onboarding through adoption, renewals, and expansion.

Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan. Being a Customer Success Champion to evangelize customer‑centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty. The Customer

As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise Saa

The successful candidate will strategize training implementations and drive customer adoption, ensuring measurable outcomes align with business goals. A leading SaaS company is seeking a Training Specialist to empower and enable Account Managers in delivering high-impact training to customers.

Build scalable processes that increase efficiency and create clarity across Customer Success. Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS. We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales r

Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high‑stakes Infrastructure software

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders.

As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform. Internally you will represent the voice of the customer and partner w

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

A leading SaaS provider in Manchester is seeking an experienced Senior Customer Success Manager to join their dynamic team. This role focuses on ensuring successful adoption and ongoing satisfaction with social housing software solutions. The ideal candidate will have over 5 years of experience in c

A leading digital operations management company is looking for a Principal Customer Success Manager to build relationships with key stakeholders and drive customer success.

A leading software company in Greater London is seeking a Customer Success Manager to ensure high ROI for customers and drive revenue growth. The role involves managing key customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to reduce churn.

A tech company in Greater London seeks a Customer Success Manager to drive value generation for clients, particularly in financial services. This role involves coordinating deliverables, measuring program success, and expanding business through upsells.

A data management company in the UK is looking for a hands-on Customer Success Manager to own the end-to-end experience for regional customers. Requirements include 5+ years in customer success or related fields, a bachelor’s degree, and fluency in English and French. The ideal candidate will lead

A leading PropTech organization in the United Kingdom is looking for a Customer Success Manager to design and deliver a client engagement strategy. You will build long-term client relationships, monitor satisfaction, and analyze data to enhance the customer experience.

Establish customer success strategy, segmentation, and engagement models (playbooks, success plans, QBR/EBR cadences, health scoring). Lead, coach, and develop a high‑performing team of senior Customer Success Managers and renewal/expansion specialists across EMEA. This is a high‑impact, manager

A textile manufacturing company in Manchester is seeking an entry-level customer service representative. In this full-time role, you will interact with customers, understand their product needs, and support account management. Applicants should possess strong communication, organizational, and custo

Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry. Build and manage people, processes, and systems that enable scalable customer success acro

The successful candidate will join a vibrant and commercially successful business. Gain a deep understanding of each customer’s needs to ensure their critical success factors are met. Minimum of 5 years’ experience/proven track record of success in a similar account management or client relation

A leading SaaS platform is seeking an experienced Customer Success Manager UK to drive customer engagement and ensure business value realization. In this role, you will act as a trusted advisor, onboarding clients and helping them leverage features for their success.

Acting as a trusted advisor to legal practitioners and tax professionals, the role ensures customers maximise value from LexisNexis solutions, supports change‑management initiatives, and contributes to client retention, growth and overall customer success. The Customer Success Manager delivers hig

Senior Customer Success Manager (Advisory Focus). Customer Success, Professional Services, Advisory, Legal Operations, eDiscovery, or related sectors. We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big

A leading legal service provider in Greater London seeks a Customer Success Manager to oversee the full customer lifecycle.

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Passion for customer success and a proactive mindset to deliver exceptional service. Develop and execute customer success plans tailored to their goals.

A leading public service technology company in Greater London is seeking an Engagement Business Partner to enhance customer support and engagement. The role includes managing customer queries, ensuring timely case resolutions, and driving service improvements. Ideal candidates will possess strong pr

A leading PropTech company based in Manchester is searching for a motivated Customer Success Manager. Candidates should possess a background in Customer Success and demonstrate excellent communication skills.

The ideal candidate will have significant experience in customer success, a passion for technology, and a track record of managing complex solutions, influencing how AI is integrated into medical workflows. A healthcare technology firm in the UK is seeking an experienced Customer Success and Impleme

A leading SaaS company in Greater London is seeking a Principal Customer Success Manager responsible for ensuring law firms maximize the value from their subscriptions. You will build relationships with key stakeholders and collaborate across teams to drive customer success, retention, and satisfact

Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Coordin

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primari

A travel agency is seeking a customer service representative to respond to client inquiries and support booking needs.

Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success. We are seeking a dynamic Customer Success Account Manager to join our Customer team for a 12 months maternity leave cover. T

As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. Influence strategy and design of the customer success methodology, including implementat

Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates. Familiarity with customer success software and tools (e. We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic

A leading digital documentation platform in Greater London is seeking an experienced Customer Success Manager to join its global team. The role offers professional development opportunities, performance-related bonuses, and the possibility to work from home, making it an attractive position for proa

You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. Serve as the voice of the customer, escalating product insights to the engineering tea

Strategic coordination & governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal. Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performanc

Customer Success, Account Management, or another senior customer‑facing role. Join us as our first Customer Success Manager and help charities unlock financial freedom! 🚀. This Customer Success Manager is different: you’ll be on‑site in our central London workspace, to collaborate closely w

The Charity Customer Success Lead owns the success of a portfolio of charity partners — from onboarding through activation, adoption, and renewal. Contribute to scalable customer success processes as the organisation grows. Solid experience in Customer Success, Account Management, or Client Servic

A fast-growing security technology company in Greater London is seeking a Customer Success manager to drive product adoption and ensure customer value realization. The ideal candidate has a medior/senior profile with experience in customer success or technical account management, tech-savvy, fluent

A leading tech company in Greater London is seeking a Customer Success Engineer who speaks German. You will support customers in implementing and scaling the platform, focusing on technical onboarding and solutions. The role emphasizes collaboration and proactive customer engagement, offering the op

As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. This role is deeply technical and hands‑on — you will serve as the engineering‑adjacent partner responsible for ensuring cust

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

A leading hybrid cloud security company seeks a Customer Success Manager to enhance customer retention and satisfaction. The ideal candidate will have extensive experience in Customer Success within SaaS, especially in cybersecurity, and the ability to simplify complex technical information for dive

A dynamic startup in application security is seeking a strategic Customer Success Manager to drive customer onboarding and ensure successful integration of their platform. With excellent communication skills and experience in managing executive relationships, you will play a key role in maximizing p