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Interim Head of Customer Experience. This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction. Provide strategic and operational leadership across customer-facing housing se

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and ...

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and ...

Better places, thriving communities. Main Purpose of Role The Civil Tendering Engineer be responsible for developing proposals for major electrical works including 11/33/132kV projects spanning BESS, Solar Parks, Data Centres I&C etc up to £15m+. Working in close partnership with key stakeholders to include Electrical Tendering Engineers, Business Development, Design Engineers and Project Managers. The Civil Tendering Engineer ensures the successful delivery of proposals to both new and existing customers. These sectors are a key area of growth for ESM Power, and we are looking for an experienced. Civil Tendering Engineer to join our growing and successful team. Key Duties and Responsibilities · Assessment of bid opportunities leading to agreed bid / no-bid review including assessing key projects and client criteria. · Assess and evaluate any risks and potential problems. · Responsible for checking the accuracy and completeness of client's tender documents. · Evaluations of options and alternatives · Assist in the technical and estimating element of preparation of tender and quotations from specification and drawings within defined time periods – In conjunction with Procurements, liaise with Sub-contractors and supplies to obtain the best available quotations. · Review tender documentation and assess a project technically and being responsible for the overall estimate of cost based upon client specification and technical requirements. · Produce formal handover documentation on accepted work. Attend handover meetings where required and explain project scope, estimate, clarifications and assumptions. · Completion of all company procedure documents and financial information including database and tendering diary. · Assist with client meetings to provide technical support. · Ensure a consistent approach for the production of proposals. · Ensure monthly and weekly management reports are generated as required. · Build and maintain tender database. · Assist with the correct closure of projects including lessons learnt. · To work alongside members of the Bid team in review of contract T&C's ensuring suitable terms are referenced on all quotations. · To perform all duties in line with the Company's HSQE Policies and Procedures Job Context/ Key Challenges · To work to challenging deadlines on providing estimates for approval. · To manage interface with Business Development roles and ensure conflicting priorities are satisfactorily resolved. Cross functional working with the project managers / design engineers when handing over new projects and reviewing variations. Dimensions: · Approval of estimates up to £50m. · The Senior Civil Tendering Engineer role will be fully accountable to the Head of Tendering. Qualifications and Experience • The person carrying out this role is likely to be a highly mobile, motivated, and experienced with a proven track record of supporting teams in a demanding customer focused environment. The ability to work under pressure and achieve challenging deadlines is essential., • Excellent communicator at all levels with the ability to build good working relationships both within ESM Power and with external customers., • Preference to hold HNC/HND or similar in Civil Engineering, or other industry role qualification which proves knowledge applicable to this role (e.g. Quantity Surveyor, Project Management), • Experience within the Electrical DNO sector and non-regulated sectors. Or experience in estimating and commercial from civil contractors., • Experienced Estimator / Engineer with a proven track record in providing technical solutions and costing for an electrical and civil engineering environment., • Knowledge of LV to EHV installations, substations and switchgear, • Experience up to and including 132kV. In addition, you will need to demonstrate. • Good knowledge of Microsoft Office, Outlook, Word, Excel., • Good written, verbal and presentation skills., • Self-motivated, enthusiastic and able to motivate staff to meet tight deadlines., • Well organised, tidy worker with good work presentation skills Personal Characteristics • Supportive team player with the ability to positively interact with both technical and commercially orientated staff, possibly outside own area of expertise., • Strong organisational and work management skills., • Excellent influencing and communication skills coupled with the ability to engage with staff at all levels in the organisation., • Versatile, adaptable, willing to learn and impart skills on to others., • Be able to demonstrate impeccable ethical and moral behaviour, coupled with unquestionable integrity and character. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Creative Ecommerce Specialist:40 hours Based at our Head Office in Stockport Permanent Full-time contract Monday to Friday 8:30am - 5:00pm Job Description: Warren James is on the lookout for a Creative Ecommerce Specialist with a genuine passion for online retail. About us: At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number. At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore shopping experience with face-to-face customer service provided by our friendly, brilliant and knowledgeable teams. From humble beginnings but with great belief and dedication from our people, weve grown Warren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today. Operating from over 200 shops Nationwide and online shopping through our website we are committed to looking after and continually developing our forever growing customer community. This is a great opportunity to join one of the UKs best loved jewellery brands. The Creative Ecommerce Specialist Role: *

Head of Compliance – Commercial Lines This role can be hybrid to Manchester, Southampton or Birmingham We are looking for a Head of Compliance who will be responsible for shaping and executing the compliance strategy for our Commercial Lines Business - experience in Commerical Lines and/or London Markets are required. The role holder will lead a team in the provision of expert advice, guidance, oversight, and robust challenge, ensuring the organisation adheres to all regulatory requirements and best practice standards. As a trusted advisor to senior management, the Head of Compliance champions a culture of integrity and ethical conduct throughout the business. Key Accountabilities & Responsibilities: • Lead the development and implementation of the overall compliance strategy for the commercial lines business, aligned with relevant regulations and industry standards., • Provide proactive compliance advice, support, and challenge to senior leadership and operational teams, enabling informed decision-making and risk management., • Working with Group R&C colleagues to oversee the design, maintenance, and continual improvement of compliance policies, frameworks, and controls across all business activities., • Support the business to identify, assess and implement changes arising from regulatory developments, ensuring continual compliance with all regulatory requirements., • Act as the principal point of contact for external stakeholders as required on compliance matters, representing the business effectively and transparently., • Ensure the design and delivery of compliance training and awareness programmes, embedding a strong compliance culture across the organisation., • Prepare and present compliance reports, metrics, and insights to senior management including executive governance committees as required., • Support the investigation and resolution of compliance breaches and other business incidents, ensuring lessons are learned and corrective actions implemented., • Manage and mentor a team of two compliance professionals, fostering their professional development and supporting high performance., • Extensive experience in compliance management within the insurance or financial services sector, with a proven track record of delivering strategic compliance initiatives., • Experience working with Commercial lines products and/or London markets, • In-depth understanding of relevant regulatory frameworks, including FCA requirements, and a strong grasp of industry best practices., • Excellent communication and influencing skills, with the ability to engage effectively with senior stakeholders and provide authoritative advice and challenge., • Demonstrated leadership capabilities, including the ability to foster a culture of integrity, ethical conduct, and continuous improvement across the organisation., • A collaborative and fast paced work environment, • Private Medical Insurance, • 25 days annual leave increasing to 29 days with length of service, plus bank holidays and the ability to buy additional leave, • Life Assurance 4x annual salary, • Pension contributions matched up to 5% JBRP1_UKTJ

Partnership Manager - Awarding Organisation £36k - £42k+ negotiable dep on experience plus performance related bonus - must have access to own vehicle National Coverage - remote based with regular travel to Head office York and frequent national travel to prospective centres, employers, events, conferences and industry meetings. Overnight stays are a requirement for the role - paid for by our client Benefits include 25 days holiday plus 3 days gifted (At company discretion) 10% pension, all business mileage and business related expenses. Flexible working The Partnership Manager is responsible for securing new business, generating new revenue, and expanding our awarding bodies presence across targeted providers, employers, and strategic partners. The role requires a proactive, opportunity-driven approach, strong communication and presentation skills, and the ability to operate effectively across a wide range of stakeholders within the education and skills sector. The BDM will also support the Partnership Director in retaining, expanding and increasing business with existing accounts, supporting account management strategy. Do you have a proven track record and significant experience in B2B sales or Business development, have experience in FE, apprenticeships or the EPA/Awarding Organisation sector ? Do you have experience managing a full sales cycle and achieving business targets ideally with Hubspot CRM experience and developing BD strategies and pipelines ? • Do you have a detailedunderstanding of EPA and apprenticeships in England.?, • Knowledge of Awarding Organisations and the English qualifications market., • Understanding of relevant education and skills policy. Our Awarding organisation is a leading, innovative awarding and apprenticeship assessment organisation. They operate across a wide range of sectors including engineering and manufacturing, food and drink, furniture, marine, retail, logistics and more. As a not-for-profit organisation, they reinvest in their people, products, and customer experience. They are expanding the team to support continued growth in both qualifications and Apprenticeship Assessment, strengthening its presence in priority employer and provider markets. Purpose of the Role The Partnership Manager will drive new business activity by identifying, engaging, and converting new providers, centres, and employers. The Partnership Manager will also support the Partnership Director in expanding and increasing business with existing accounts, supporting account management will represent our awarding body at events, conduct market development activities, deliver persuasive sales meetings, and play a key role in securing new contracts. We are looking for a dynamic, outward-facing candidate with lots of self-motivation, strategic thinking, and the ability to create strong relationships with key decision-makers. 1. New Business Acquisition • Proactively identify, engage, and convert new centres, providers, and employers., • Manage the full sales cycle from prospecting to contract signing., • Prepare and deliver compelling sales presentations and discovery meetings., • Build and maintain a high-quality new-business pipeline. 2. Market & Opportunity Development • Conduct market research to identify trends, competitor activity, and emerging opportunities., • Attend conferences, networking events, provider forums, and industry meetings., • Support the development of our clients market intelligence to shape strategic targeting. 3. Strategic Relationship Building • Build effective relationships with, existing accounts, key industry stakeholders, senior decision-makers, and influencers., • Represent our awarding organisationas an ambassador for its values, products, and services., • Work collaboratively with the Partnership Director and other account managers, to ensure effective handover and long-term retention. 4. Reporting & Performance Management • Maintain accurate CRM records, forecasting, and pipeline reporting., • Track progress against business development targets and KPIs., • Provide regular updates to the Partnership Director, Senior Leadership Team, and theTeam. 5. Collaboration & Internal Alignment • Work closely with Account Managers, Operations, Product Development, and Marketing., • Feed market insights into product development and strategic planning. Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice and guidance right throughout the interview process. JBRP1_UKTJ

Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for an Internal Auditor working at our divisional head office in Dukinfield. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Defence, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans, and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity This is a fantastic opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive, and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As the Internal Auditor you will be working within a dynamic, cross functional and growing Hyde Aero Products Divisional Quality Department, who strive to improve Quality Management Practices both internally within Hyde Aero Products, and across the wider Hyde Aero Products Division which consists of a further seven manufacturing, engineering sites. The Internal Auditor position is targeting an Integrated Management System focussed individual, who is EN/AS9100 Internal Auditor certified, with a desirable EN/AS9100 Lead Auditor, or ISO14001 Internal/Lead Auditor certification ( this is not mandatory ). The core responsibility of the Internal Auditor is to maintain IMS document control across our Division and internally audit compliance to said management system. Working closely with our internal and external supply chain to drive quality focussed improvements proactively. The role consists of further duties detailed below: Main Duties EN9100 Lead Audits conducted within our internal supply chain (Hyde Business Units). Presenting findings to the Business Unit/Board of Directors as appropriate. To lead the investigation of, and timely closure of audit related non-conformances. To lead proactive quality assurance-based initiatives across our Division, to ensure compliance to and continuous improvement of our management system. Document configuration control and ownership of such for Hyde Aero Products. Reviewing, organising, and verifying documentation for completeness. Utilise trend analysis to determine Hyde Aero Product improvements. Assist in seeking out opportunities for continuous improvement within the Integrated Management System. Support RCCA activities, leading/championing such. Share best practice and support in mentoring QA/QC professionals within Hyde Aero Products and our Division. Our ideal Assistant will Have excellent communications skills, this is imperative. Be IT literate, in the Microsoft Suite of Excel, Word, PowerPoint. Must have good team working ethic, be highly pro-active and motivated. A high level of attention to detail. The ability to work flexible hours and/or off site should the business need arise. Excellent customer facing skills. A proactive approach to problem solving. Committed to learning and personal development. Have experience of working within an EN9100 Quality Management System. Additional training will be available to the right candidate with opportunities of progression. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Cycle to work scheme. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently underrepresented in our sector. All our roles require the need to obtain BPSS clearance which includes DBS check and 3 years employment references. If this sounds like the ideal opportunity for you, then we would love to hear from you. TPBN1_UKTJ

A leading financial institution is seeking a Head of Customer Segment & Performance to lead a key consumer segment.This role involves setting strategic direction, optimizing customer journeys, and ensuring commercial performance.The ideal candidate will have extensive experience in financial service

A forward-thinking financial company is seeking a Head of Software Engineering to lead their engineering function. The ideal candidate should have proven experience in software engineering leadership, strong knowledge of Agile methodologies, and a passion for inclusive, customer-focused technology.

A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience. This leadership role focuses on enhancing customer services, with key responsibilities including service improvement, resident engagement, and handling complaints performance. Candidates sh

A well-established UK technology services firm is seeking a Head of Customer Success to lead their growing customer success function. Ideal candidates will have prior leadership experience in customer success or client management within MSP, SaaS, or IT services. The role involves managing a small t

Interim Head of Customer Experience. This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction. The assignment offers the chance to make an immediate impact while shaping ser

A leading technology solutions provider in Manchester is seeking a Head of Business Services to provide strategic leadership across essential service functions. You will oversee Sales Order Management, Customer Services, and Value-Add Billing Services, focusing on operational excellence and ensuring

A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. The ideal candidate should have proven management experience and an understanding of the asset finance marketplace, along with excellent communic

A local housing organization is seeking a Customer Experience Hub Manager to lead a new service aimed at enhancing customer interactions.The ideal candidate should have significant experience in managing customer contact operations, understand social housing regulations, and be adept in digital tran

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure timely and efficient resolution. £12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Start date Monday 15th December 2025 The Individual Previous experience in customer service ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: Owning and driving prioritised Problems and Known Errors through to resolution or eradication Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity Delivering high-quality 2nd/3rd line technical support across a broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity Providing end user computing, mobile device and printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ethic, whether face-to-face, via phone, email or chat The ability to prioritise workloads effectively and take full ownership of tasks A self-motivated, continuous improvement mindset A clear understanding of data protection and confidentiality principles (essential in a legal environment) At least 2 years’ hands-on IT support experience within a professional services environment Awareness of Windows Server environments Cloud exposure, particularly Azure and Microsoft 365 Active Directory and Azure AD (Entra ID) user configuration experience Strong analytical and problem-solving skills with excellent attention to detail The ability to work collaboratively within a team environment A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through service Handle a large volume of telephone and email enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Start date Monday 8th December 2025 The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Start dates Monday 22nd December 2025 and Monday 5th January 2026 The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Head of Sales – FMCG / Consumer Goods Location: Manchester (Trafford Park) – 4 days on-site, 1 flexible Salary: Competitive, dependent on experience | Excellent Benefits Are you a dynamic, hands-on sales leader with a proven track record in FMCG or fast-moving consumer goods? A thriving, multi-site organisation is seeking a Head of Sales to lead and develop their Account Management and Telesales teams, driving sustainable sales growth, operational excellence, and team performance. This senior operational leadership role will also provide oversight of a direct-to-consumer division, ensuring strong alignment across the wider sales operation. What You’ll Do: Lead, coach, and develop a high-performing team of Account Managers, creating clear development pathways and driving accountability. Oversee daily sales operations, pipeline management, and customer engagement, ensuring targets are consistently met. Own CRM integration and adoption, standardising reporting and enabling actionable customer insights. Streamline processes, implement sales tools, and improve operational efficiency across teams. Contribute strategically to route-to-market planning, channel priorities, and commercial initiatives. Spend dedicated time across multiple sites to maintain continuity, alignment, and team engagement. About You: Proven leadership of multi-site sales teams in FMCG, consumer goods, or fast-paced commercial environments. Strong people development and coaching skills, with experience driving high-performance cultures. Track record of implementing process improvements, operational discipline, and structured performance management. Experienced in CRM systems (Salesforce, Power BI, or similar) with a focus on adoption and reporting. Highly organised, results-driven, and able to manage multiple priorities across hybrid teams. Why This Role: Shape and lead a well-structured, high-performing sales team. Deliver measurable growth through targeted customer development and maximised distribution. Work across dynamic, multi-site teams with clear accountability and KPIs. Competitive benefits package including pension, salary sacrifice, cycle to work, annual leave enhancements, and employee discounts. If you’re an ambitious sales leader with FMCG experience, looking to take your career to the next level in a hands-on operational role, we would love to hear from you

Lead the UK events strategy end-to-end, owning performance, targets and delivery! I'm supporting a high-growth B2B business with the appointment of a Head of Events to take full ownership of a commercially driven events function! The business operates at scale with established global operations across the UK, Europe, the US and Asia (including Tokyo, Paris and North America), and events play a critical role in driving new customer acquisition. This role is ideal for someone who sees events as a revenue channel, not a marketing exercise. You'll be responsible for building, optimising and scaling an events programme that directly supports new business acquisition - with webinars as the primary channel. This is a hands-on leadership role with clear accountability for pipeline generation, conversion and revenue impact, working closely with sales teams in a commercially led environment. Day to Day / Responsibilities Full ownership of the events and seminars programme, with responsibility for revenue and performance targets Leading a webinar-led events strategy designed to generate and convert sales opportunities Planning and mapping future events while continuously improving current programmes Tracking and improving key metrics including registrations, attendance, cancellations, conversion rates and sales performance Detailed post-event analysis covering delegate quality, engagement and commercial outcomes Working closely with Sales, Business Development and Sales Operations to ensure effective lead follow-up and opportunity conversion Managing workflow, priorities and development of a small events team Producing regular performance updates and insights for senior stakeholders Overseeing event-related marketing copy and communications Identifying opportunities to introduce new formats, approaches and improvements What I'm Looking For Proven experience delivering commercially successful events or webinars focused on new business growth Strong understanding of sales cycles, lead generation and follow-up processes Highly commercial mindset with a clear focus on ROI and revenue impact Confident people leader able to motivate, coach and drive accountability Strong analytical skills and confidence presenting performance data to senior stakeholders Comfortable working in a fast-paced, performance-led environment Experience using CRM systems and performance data If you think in conversion rates, sales follow up and revenue impact - not just registrations - you'll feel right at home here! 47891CCR2 INDMANS Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

German Speaking Sales Executive Certain Advantage is hiring for a German Speaking Sales Executive, for a fantastic client based in Manchester city centre. The role is on an ongoing temp basis and requires candidates who can commit to long term work. If you are a confident German Speaking Sales Executive who likes a team environment and is driven by a target-based environment - this is the role for you! Great rate of pay and a fantastic central location. The Role: We’re working with a business that’s a leading e-commerce business in Manchester city centre. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great entry level opportunity if you are looking for ongoing temp work. We’re looking for an enthusiastic and proactive German speaking Sales Executive to join their busy existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp role for you! Key Responsibilities: Building relationships with new and existing German partners Outbound calls to existing clients to update their Google information Uploading documents onto company in-house system Working to daily calls targets and conversions each day Occasionally supporting the English-speaking team when needed. £13.00+ an hour (£27,000). Monday to Friday 9.00am-5.30pm (40 hours a week) Start date 12th January 2026 Office based role The individual We’re looking for people who are: Fluent in German(native or business-level). Confident and enjoy speaking to and helping people Motivated to get results and solve problems Highly enthusiastic Excellent telephone manner, communication and listening skills. Previous customer service experience would be an advantage but not essential. Full training and support given Confident, proactive, and target-driven attitude. Self-motivated with the ability to work independently and as part of a team. Comfortable using CRM systems and Microsoft Office. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Compliance Agent Certain Advantage is hiring for a Customer Compliance Sales Agent based in Manchester city centre. The role is on an ongoing temp basis and requires candidates who can commit to at least 3 month's work, possibly longer. The Company We’re working with a business that’s a leading e-commerce business in Manchester city centre. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great entry level opportunity if you are looking for ongoing temp work. The Role: We’re looking for an enthusiastic and proactive Customer Compliance Sales Agent to join their existing team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp role for you! Key Responsibilities Building relationships with new and existing partners Making a high volume of outbound calls to clients to verify client ID and proof of address Uploading documents onto company in-house system £13.00 an hour. Shifts are working 8am-4pm and 9.00am-5.00pm Monday to Friday. Start date Monday 12th January 2026 The Individual Previous experience in customer service or sales is advantageous but not essential. Exceptional verbal and written communication skills. Confident people that enjoy talking to people Attention to detail Results-oriented with a proven history of meeting or exceeding sales targets. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: HGV Hiab Driver Job Type: Full-Time, Permanent Location: Nationwide – Miles Platting, Manchester Working Hours: Various Shift patterns available Salary: From £17.50 per hour (All Hours) Benefits: Company mobile phone Pension scheme Death in Service Enhanced annual leave based on service (first increase of one day after 2 years) Weekend Bonus About the Company: Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes. Due to the continued expansion within the Group, Falcon Freight are seeking to recruit an HGV Hiab Driver. The successful applicant must also be willing to travel nationally and work away from home when required. Our Head office is based in Shipdham, Norfolk, UK, however, the nature of the business is nationwide and on occasion there will be opportunities to travel abroad. Our Depots are based in Shipdham, Norfolk - Dunstable, Bedfordshire – Miles Platting, Manchester. The Role: As an HGV Hiab Driver, you will be responsible for operating an HGV Hiab unit moving tower crane components and carrying out external work ensuring the safe delivery of goods whilst remaining compliant with driving time and working time regulations. What We’re Looking For: Essential Experience & Qualifications: Hiab – Lorry Loader Hook – CSCS or Allmi Class C+E HGV Licence Driver CPC Driving of Goods Vehicle – at least two years’ experience Driving of HGV’s – at least one years’ experience Key Skills & Personal Attributes: Competence in securing a variety of loads, including heavy machinery and components. Confidence in setting up and the operation of a Hiab unit using a hook. Problem Solving. Ability to work well as an individual and as part of a team. Able to communicate clearly and effectively with the ability to deliver excellent customer service on our projects. Must have a flexible approach to working hours. To be motivated and enthusiastic. A ‘can-do’ attitude with a flexible approach to working hours. Persistence and determination. A desire to learn and improve knowledge and skills. Be aware of their own limitations in knowledge and experience. Be physically fit for the tasks they are to undertake. Have adequate eyesight (with correction if required). Have a responsible attitude. Takes pride in their work. Strong work ethic. Have excellent timekeeping. If you have the experience and ambition to match, we’d love to hear from you

Head of Finance | to £88,000 | Comprehensive Benefit Package | Fully Agile | Manchester | We are delighted to be partnering exclusively with One Manchester to appoint a high-calibre Head of Finance to provide strategic leadership across the finance function. This is a pivotal senior role, working closely with the Director of Finance & Procurement, CFO and Executive Leadership Team to ensure strong financial governance, regulatory compliance and long-term financial sustainability in support of the Corporate Plan. The Opportunity As Head of Finance, you will hold overall accountability for statutory and management reporting, treasury management, long-term financial planning and the integrity of financial controls across the organisation. You will lead and develop a high-performing finance team, driving excellence across financial governance, systems and data integrity while providing insight, assurance and constructive challenge at executive level. This is an outstanding opportunity for an experienced senior finance leader who thrives in a values-driven, customer-focused environment. Key Responsibilities Lead the finance function, ensuring a robust financial control environment and high standards of governance Own statutory and management reporting, ensuring compliance with UK GAAP, FRS102 and Housing SORP Lead year-end processes and manage external audit relationships Oversee budgeting, forecasting and long-term financial planning aligned to the Corporate Plan Lead treasury strategy implementation, cashflow forecasting and liquidity management Deliver robust financial modelling, stress testing and scenario planning Ensure tax compliance and efficiency Oversee rent and service charge governance Maintain strong banking relationships and treasury risk management Champion financial systems development and data integrity Actively manage financial risk in line with regulatory standards About You We are seeking an experienced finance leader who combines strong technical capability with the ability to inspire and develop high-performing teams. You will bring: Professional qualification (ACA, ACCA, CIMA or CIPFA) with significant senior finance leadership experience. Proven leadership capability, with experience managing and developing finance teams, coaching individuals and building a high-performing, accountable culture. Strong technical expertise in statutory reporting and audited financial statements, including group consolidation and compliance with relevant accounting standards. Strategic thinking and analytical capability, with the ability to translate complex financial data into clear insight to support decision-making. Excellent communication and stakeholder management skills, with the ability to work collaboratively with senior leaders across the organisation. A values-driven leadership approach, a visible and inspiring leader who builds trust, champions accountability and creates an environment where people thrive. Why Apply? This role offers the opportunity to shape financial strategy within a complex, regulated organisation committed to delivering excellent services across its communities. You will join a forward-thinking leadership team in an organisation that actively promotes integrity, inclusion and continuous improvement. To Apply For a confidential discussion, please contact: Claire Bayman (phone number removed) | (url removed) Alternatively, apply online for immediate review Bayman Atkinson Smythe Ltd (BAS) has been appointed as the exclusive recruitment partner for this appointment. All applications, introductions or enquiries should be directed to BAS. Any direct or third-party applications received by the client will be forwarded to BAS for consideration

Candidate Opportunity Brief Position: Head of Digital transformation Reporting to: Managing Director Confidentiality: Open. No requirement for confidentially Ford & Stanley Executive Search (Part of the Ford & Stanley Talent Services Group) are a leading Executive search and talent advisory firm specialising in the following sectors: Rail & Transportation Civils & Construction Manufacturing & Supply Chain Technology & Cyber Security Logistics & Intermodal Freight Defence Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service – whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. We have been exclusively appointed by our client on a retained search for a Head of Digital Transformation. Below you will find a ‘Candidate Opportunity Brief’ developed from notes taken during the scoping meeting (Situational Discovery) held between the Head of Executive Search & Senior Consultant + and Key stakeholders. This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification Client Company Overview We are continuing to expand its UK footprint through new fleet deliveries, long- term maintenance contracts, and digital fleet-performance initiatives, creating clear opportunities for partners who can support operational efficiency, workforce capability, and service reliability. As We grows its network of depots and services centres, there is increasing demand for specialists’ technical talent, scalable maintenance support and solutions that improve asset availability and reduce lifecycle cost. This creates a strong opening for organisation that can provide high-quality engineering resource, training, and operational support aligned to our long- term service agreements with UK operators. We are commitment to sustainability modernisation and customer focused rail services also opens opportunities for collaborations in areas such as digital transformation, predictive maintenance, and workforce development. With multiple net fleets entering service and ongoing refurbishment programmes, We requires partners who can deliver flexible staffing models, projects delivery capability Challenges expected within the first 12 months include: Unifying digital, IT and cyber functions into one coherent operating model. Embedding major transformation programmes (Digital Depot + SAP) without disrupting operations. Driving cultural and behavioural adoption of new digital processes across a regulated, engineering‑heavy organisation. Key deliverables within the first 12 months include: Establish a clear UK digital transformation roadmap with governance, priorities, and milestones. Implement an integrated digital & cybersecurity framework, including an upgraded ISMS aligned to ISO27001. Deliver early, measurable improvements in system stability, cyber resilience, and digital service performance. Essential Hard Skills (Skills & Experience) A Degree or relevant discipline within (IT, Systems, Cyber Security, Software, Data or Electrical Engineering) Experience of working with and toward ISO27001 Proven experience in leading an IT, digital, Cyber Security or transformation functions in a complex, regulated technical environment Experience of OT or transport related digital systems Skilled in leading IT operations, incident response, service delivery, and ensuring system stability and scalability. Proven ability to maintain, evolve, and audit an Information Security Management System (ISMS). Essential Soft Skills (Attributes & Behaviours) Ability to translate complex business goals into actionable digital and cybersecurity strategies. Skilled at influencing executives, regulators, international teams, and cross‑functional partners. Builds high‑performing teams, fosters knowledge sharing, and leads multidisciplinary groups effectively. Communicates complex technical concepts clearly and drives organisational adoption of new technologies. Advocates for digital innovation, continuous improvement, and emerging technology adoption. Calm under pressure, effective in incident response, and able to navigate complex, regulated environments. Desirables § Experience working within the rail, transport, or manufacturing sectors. § Understanding of UK rail regulatory frameworks and standards for on train systems § Experience representing organisations in regulatory, industry, or technical working groups § Proven track record delivering digital or cybersecurity programmes across multinational or cross‑border teams Working Arrangements & Location: Based- Manchester 1/2 days on the Manchester site Travel to Spain as & when required Search timescale Agreement Stage Agreed Date Situational Discovery (Role Scoping Meeting) 27/01/2026 Timescale Agreement & Delivery Plan - Issued to Client 27/01/2026 Candidate Opportunity Briefing Document – Client Sign Off 27/01/2026 Search ‘Go Live’ 27/01/2026 Mid-Search Review / Progress Update Meeting with Client N/A Shortlist presentation& review meeting with client W/C 9th of March First Stage interviews between Candidates & Client. W/C 2nd of March Psychometric Assessment (If applicable) N/A Final Stage Interviews between Candidates & Client W/C 16th March Decision to offer successful candidate W/C 23rd of March Likely Candidate Start Date Early June, considering a 3 month notice period Mid Notice Engagement Session between Candidate & Client Late April/ Early May Ford & Stanley Executive Search Pre-Submission Process: First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared. Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for the role in the context of the key essentials and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstance. The search consultant will utilise the information captured during candidate discovery to start to build your profile on suitability. Recommendations may be made at this point for adjustments or updates to your CV. The ‘shortlist’: Shortlisted candidates, having taken time to reflect on the opportunity and undertake subsequent research on the clients business are reengaged where they are asked to provide additional specific information on their suitability (if/where applicable). Final checks of key notes, package details and logistical alignments made. Finishing touches are then made to your profile prior to submission along with our notes and recommendations. Interview Process: 1st Stage interview: Informal technically discussion, Panel TBC 2nd Final Stage interview: [MD] Interview panel TBC Key responsibilities Develop and deliver a comprehensive digital transformation strategy aligned to the UK business plan and group-level digital vision working closely with Corporate and Rail Services colleagues in Act as the senior advocate for digital innovation, promoting a culture of continuous improvement and efficient adoption of emerging technologies. Influence strategy at group level by collaborating with Spanish headquarters across IT, digital services, cyber security, and operational technology functions. Lead and manage the UK IT department, ensuring high performance, stability, and scalability across all systems and infrastructure ensuring effective lifecycle management of all digital assets, platforms, and applications. Hold strategic ownership of cyber security policies, standards, and defensive capabilities across the UK operations. Maintain and evolve ISO 27001 certification, ensuring compliance with the Information Security Management System (ISMS). Ensure data security, GDPR compliance, and robust risk management practices are embedded across all digital platforms and processes. Monitor emerging threats and implement proactive cybersecurity improvements. Serve as principal UK contact for all on train IT and software matters with Train Operating Companies (TOCs), partners, and regulators ensuring security, reliability, and regulatory compliance of all on train systems, including firmware, software releases, networking, and passenger-facing digital services. Lead incident response, problem resolution, and service delivery in collaboration with digital and operations teams. Support multinational project teams, ensuring seamless integration and knowledge exchange ensuring strong governance, stakeholder communication, and change management throughout programme delivery. Ensure all digital systems and operations comply with UK rail regulations, cybersecurity requirements, data protection laws, and relevant industry standards Maintain accurate audit documentation and ensure readiness for internal and external audits Represent the organisation in regulatory forums, industry groups, and technical working groups where required. Budget: Competitive Salary Available Supporting benefits Bike 2 work scheme Life assurance Flexible working Pensions Up to 10% 25 days holiday in addition 8 bank holidays Maternity Leave/ Paternity Training/ Memberships Health care cash Plan Executive Search Delivery Team: Tom Norton- Head of Ford & Stanley Executive Search Client & Opportunity Management, Client Advisory, Recommendations & Offer Negotiation. Josh Winfield -Senior consultant: Longlisting, Networking, Research & Search, Interviews, Data & Market Intel & shortlist presentation. Ralitza Kuziva:Diary Management, Interview Coordination & Candidate Experience. About Ford & Stanley Executive Search: Please see supporting appendix: Executive Search Candidate Journey Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Services advertised by Ford & Stanley Executive Search are that of an executive search and talent advisory business

Head of Software Engineering My client, a forward-thinking financial company, is seeking a visionary Head of Software Engineering to lead and evolve their engineering function. This is a unique opportunity to join a purpose-driven organisation making a genuine impact on people's lives through accessible and inclusive financial solutions. If you're a strategic and hands-on tech leader ready to drive innovation, challenge the status quo, and shape the future of digital platforms, this role could be your perfect fit. The Role: Head of Software Engineering As Head of Engineering, you’ll take ownership of the engineering function—shaping the technical vision, leading high-performing teams, and ensuring the delivery of secure, scalable, and high-quality digital solutions. This role reports directly to the CEO and will see you working closely with the wider leadership team. Your input will be instrumental in transforming ideas into robust technology, driving performance, and fostering a culture of technical excellence. Key Responsibilities Leadership & Strategy Lead and develop a talented team of engineers with a focus on growth, inclusion, and ownership. Define and deliver a forward-looking engineering roadmap aligned with business goals. Champion a culture of collaboration, learning, and continuous improvement. Technology Delivery Oversee the design and development of scalable and secure digital products. Implement best-in-class Agile, DevOps, and software delivery practices. Own the full software development lifecycle from planning to deployment. Collaboration & Communication Partner with Product, Operations, and Executive teams to align technical strategy with company vision. Translate business needs into innovative, practical engineering solutions. Governance & Risk Ensure compliance with regulatory, security, and operational standards. Proactively manage technical risks and drive architectural decisions. Innovation & Technical Excellence Stay ahead of emerging technologies and recommend tools or frameworks that improve efficiency and product quality. Uphold coding standards and promote engineering best practices. What We’re Looking For We’re looking for a dynamic and experienced engineering leader who thrives in fast-paced, evolving environments. You’ll bring: Proven leadership experience in software engineering teams (ideally within a regulated or financial context). A strong grasp of Agile methodologies, modern DevOps practices, and scalable architecture. Hands-on technical background with solid software development experience. Exceptional communication skills and the confidence to challenge senior stakeholders when needed. A passion for building inclusive, customer-focused technology solutions. Interested? Click Apply Now

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Customer Support Advisor? • Providing first-line support to branches and internal teams across the UK * Handling a wide variety of queries - from system access to process guidance * Logging and tracking queries through to full resolution * Communicating clearly and calmly with staff at all levels * Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! • Excellent communication and customer service skills * Confident, calm, and professional when dealing with queries * Strong attention to detail and a can-do attitude * Able to take ownership and follow issues through to completion * Keen to learn new systems and processes What will you get in return for your work as a Customer Support Advisor? • £26,000 per annum * Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts * 25 days holidays (+ bank holidays) * Free on-site lunch served daily in the staff canteen * Free Parking * Pension Scheme * Summer BBQ, Christmas party, and long-service rewards * Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Job Title: Personal Banker Location: Manchester (Fully Office Based) Salary: £25,500 per annum Contract: Permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role Are you an experienced Data Quality professional? The Guinness Partnership is seeking a new Data Quality Assurance Analyst to join our Data Assurance Team. This is a full time, 35 hours per week, permanent role based at our Oldham, Bower House office. We are currently working to a hybrid style. The overall purpose of the role is to undertake relevant, useful, in-depth and complex data analysis to support stakeholders to understand and continuously improve the corporately reported performance information. What were looking for We are seeking an individual with proven experience in analysing complex data sets to identify weaknesses in data quality controls, provide clear and actionable recommendations for improvement, and ensure that agreed actions are completed to a high standard. The role involves working closely with the Head of Data Assurance to develop and enhance our approach to data quality and reporting, as well as collaborating with operational teams to ensure outputs are accurate and reliable. In this role, you will design and deliver a programme of ongoing data quality testing, providing assurance over the accuracy and integrity of source data and corporate reporting. You will also contribute to targeted projects aimed at improving the quality of key organisational data sets. The role requires the ability to produce clear and structured work plans to guide analytical activity, while building effective relationships with stakeholders to strengthen the organisations overall approach to reporting and data assurance. The successful candidate will also have experience in identifying efficiencies and new ways of working, including the use of automation, to enhance the quality, consistency, and reliability of corporate reporting and analysis. Youll be able to demonstrate Essential: Excellent understanding of the principles of data quality and a track record of driving improvements in them. Knowledge of data management practices and data analysis techniques and tools, experience of using them to improve data quality. Analytical skills with the ability to collect, organise and analyse large amounts of data and information with attention to detail and accuracy. Leading in the identification and presentation of problems and solutions. Proven experience of taking a data led approach to analysing and evaluating corporate performance. Ability to explain complex information and use findings to influence stakeholders to make improvements. Ability to produce robust documentation relating to corporate reporting and benchmarking and analysis and reporting of findings. Demonstrates the Guinness Behaviours. Desirable: Awareness of statutory and regulatory requirements relating to Asset Management, Customer Services and Health & Safety. Good current knowledge of IT systems used in social housing. Ability to understand data tables, SQL and/or system interfaces. Qualifications Essential: Educated to Level 3 (A level or equivalent) or higher. Desirable: Educated to Level 6 (degree or equivalent) in numerical discipline or modern data related qualification. If youre interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Job Title: Product Marketing Manager Location: Home Office based role with up to 50% travel time to Customers, London Atelier , Uk Head Office (Ashford, Kent) & Paris Head Office Salary: £50,000 per annum, plus bonus and company car. Job Overview: We are looking for an experienced Product Marketing Manager to join our client.. In this role, you will bridge the gap between product development and marketing to ensure products successfully meet customer needs and achieve strategic objectives. Key Responsibilities: Develop and execute comprehensive product marketing strategies that align with company goals. Collaborate with product management to define product vision, strategy, and positioning in the market. Conduct market research to identify customer needs, market trends, and competitive analysis. Develop clear value propositions and messaging that resonate with target audiences. Monitor product performance and propose strategies to drive adoption and revenue growth. Work closely with the marketing team to design and implement promotional activities and campaigns. Provide sales teams with tools and training to effectively sell products and solutions. Engage with customers and partners to gather feedback and insights that drive continuous improvement. Ideal Candidate: Proven experience in product marketing and product management, with a successful track record of launching products. Strong understanding of marketing principles and frameworks, with the ability to apply these in a practical context. Excellent communication and interpersonal skills, with experience presenting to stakeholders at all levels. Ability to analyse market data and consumer feedback to guide product development and marketing strategies. Strong project management skills, with an ability to manage multiple priorities in a fast-paced environment. Passionate about technology and innovation, with a customer-oriented mindset

Company Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future Job Description We are currently recruiting for a Technical Lead, on a 6-9 month Fixed Term Contract, to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure’s engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery.The Interview Process (subject to change): You’ll start with an introductory call with one of our Talent Partners. This is a ‘get to know you session’ and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer Additional Information What’s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. And much more; See a full overview of our benefits here

Job Title: Marketing & Partnerships Manager (Retail) Location: Home Office based role with up to 50% travel time to Customers, London Atelier , Uk Head Office (Ashford, Kent) & Paris Head Office Salary: £50,000 per annum, plus bonus and company car. Job Type: Full time/permanent We are looking for an experienced Marketing & Partnerships Manager (Retail) to lead retail marketing, merchandising and retail partnerships within the building/home equipment sector. This role will drive commercial growth through strong in-market retail strategies, trade partnerships and outstanding in-store execution across the geographic area. Key responsibilities: Develop and execute retail marketing and merchandising strategies to achieve sales, distribution and profitability targets. Build and manage high-impact partnerships with key retailers, distributors and channel partners; negotiate commercial agreements and promotional plans. Design and implement RTM (route-to-market) strategies and activation plans tailored to the specificities and customer expectations of the geographic area. Lead trade marketing campaigns, in-store activations, planograms, visual merchandising and promotional calendar to maximise category performance. Use market and consumer insights to define target segments, pricing, assortment and shopper propositions. Monitor KPIs (sales, distribution, sell-through, ROI of promotions) and prepare regular commercial performance reports and forecasts. Coordinate cross-functional work with sales, product, operations and digital teams to ensure consistent brand and customer experience across channels. Required experience & skills: Minimum 5 years experience in marketing, retail and merchandising. Strong knowledge of retail and commercial challenges in the geographic area, including local specificities and customer expectations, commercial targets and RTM in the building or home equipment sector. Proven track record of delivering retail growth through partnerships, trade marketing and merchandising programs. Strong negotiation, stakeholder management and relationship-building skills with retailers and distributors. Commercial mindset with experience managing budgets, P&L impact and measuring ROI. Strong project management skills and ability to manage multiple activations across markets

Role: Senior CCAI Engineer (12 month FTC) Reports to: Principal CCAI Engineer This is a remote opportunity. Role Purpose: The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities. Key Accountabilities and Responsibilities: Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap. Support the Principal Engineer in executing the technical strategy for the DCC SaaS product. Develop and maintain full stack solutions using .NET, JavaScript, and Python. Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP). Assist in the development of Chrome extensions to enhance agent experience. Implement secure authentication using JWT and OAuth 2.0. Support CI/CD pipeline development and maintenance for Google Cloud technologies. Collaborate with cross-functional teams to ensure successful delivery of features and integrations. Manage and support API integrations using Apigee. Participate in testing automation and quality assurance processes. Provide mentorship and technical guidance to mid & junior engineers. Where applicable, take on management responsibilities, including performance reviews and development planning. Skills, Experience, and Knowledge: Proven experience in full stack development, particularly in .NET and cloud-native environments. Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage. Familiarity with Chrome extension development and secure authentication protocols. Experience with CI/CD pipelines and DevOps practices. Strong understanding of API management using Apigee. Proficiency in JavaScript and Python. Exposure to Azure infrastructure and networking is a plus. Demonstrated ability to lead delivery streams and mentor team members. Excellent problem-solving, communication, and collaboration skills. Customers and Key Stakeholders: Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals. Collaborate with Contact Centre Ops Managers, IT, and Data teams. Engage with external partners and stakeholders to ensure delivery meets expectations. What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well. TPBN1_UKTJ

Occupational Health Advisor – Oldham Part Time | Permanent Up to £49,000 FTE Our client a leading healthcare provider has a great opportunity for an Occupational Health Advisor to join their growing and dynamic company at this exciting time of growth for the business. Our client is seeking an experienced Occupational Health Advisor to join their team on a part-time, permanent basis. This role will involve working autonomously on a customer site in Oldham 3 days per month, acting as the dedicated Occupational Health presence. Additional remote case management days can be accommodated for the right candidate. You will be supported by a clinically qualified manager and an experienced head office support team. Key Responsibilities Delivering Health Surveillance including: Audiometry Spirometry Skin Assessments HAVS 1 & 2 (HAVS T3 desirable but not essential) Conducting Pre-Employment Medicals, Assessments and Questionnaires Managing Sickness Absence cases Delivering Case Management Supporting Health Promotion & Wellbeing initiativesAbout You Hold a recognised Occupational Health qualification Minimum of two years’ recent experience within Occupational Health Experience delivering the full Occupational Health remit Confident working autonomously on client sites Strong communication and relationship-building skills Excellent IT and record-keeping abilities Quality-driven with a high standard of professional practiceTo apply please email your CV to (url removed) or call Marissa at Greys on (phone number removed) *Greys is a leading Specialist Occupational Health Recruitment Company who work with many leading organisations within the UK. If you are an Occupational Health Technician, Occupational Health Nurse, Occupational Health Advisor, Occupational Health Manager or Occupational Health Physician looking for Permanent, Contract, Ad-Hoc or Sessional work please contact us

My Client is recruiting for a Design Manager in the Water Sector The Role Deliver technical solutions in response to the needs of the company's programme of work. Take responsibility for the technical compliance, quality and appropriateness of solutions delivered. Lead design consultants and multi-disciplinary engineering teams to deliver the design solutions to schedule and budget. Support the project delivery teams by providing concept, basic and detailed design solutions based on client and site-specific requirements for clean water, wastewater and biosolids treatment solutions, pipelines, trunk mains, sewers, pumping stations and networks. Ensure timely delivery of technical solutions in response to the needs of the project schedule and the company's programme of work. Key Responsibilities Take ownership and accountability for the technical appropriateness of the project solutions delivered throughout the project life cycle. Ensure design work is correct and complies with the customer and statutory standards, regulations, and specifications. Manage the agreed contract with external design consultants, ensuring that duties are discharged under the contract and if not, that appropriate action is taken. Manage the development and delivery of appropriate, robust, reliable, operable, and maintainable asset designs that meet the project objectives. Management of multi-disciplinary teams of Engineers from within the business, consultants, and partner companies in the production of project solutions to the required level of design. Production and management of project engineering budgets and schedules for review by the head of engineering before submission to the Project Manager. Implement change control processes to track and manage the development of the Engineering element of a project to ensure all budgetary, programme and scope changes are correctly managed. Ensure that all engineering outputs provided are following Health and Safety Legislation, documented Business Processes, Quality Management Systems & best practices, e.g., checked and verified: calculations, drawings, specifications, and compliance with appropriate standards. Evaluate designs and solutions. Support supply chain selection for specialists' input on the design. Collaboration with other technical, operational, maintenance, and strategic stakeholders and design coordinators. Liaison with Engineering Managers, Project Managers and consultants concerning project issues, scope changes, risks, etc. Temporary Works: Understanding of what encompasses Temporary Works and the supporting engineering, understanding of the types of temporary works designs available and what responsibilities the associated roles (designer/coordinator/contractor) have and engagement of internal and external temporary works designers.Audit and Governance: Ensure the Code of Conduct is thoroughly understood, adhered to, and promoted across the business to ensure safe, compliant, and consistent working practices. To operate in an open and even-handed manner with all personnel across the business. Treat all whom we interact with, with courtesy and respect, treating everyone equally and embracing differences. Encourage everyone to achieve maximum potential. To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enables us to willingly combine expertise across the business and with our clients and supply chain. Behaving with integrity and always demonstrating a professional image. To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations, ensuring safety and quality are never compromised/Key Measures and Targets Accurate internal and external forecasting Ability to interrogate and challenge designs, reports and survey information Mitigate design risk, identify and realise opportunities Work to achieve profit in line with business unit expectations Maintaining deadlines in line with monthly reporting Produce high-quality comdesign trackers Foster and maintain excellent supply chain, stakeholder and client relationships Use planning tools to manage design programmes Key Relationships Regional Managers, Engineering Managers, Operational Managers, and Contracts Managers Site Agents and Site team General Public Regional HSEQ team Quality and Technical Assurance Manager Communication teamExperience and Qualifications: Significant design and management experience ideally in the Water Sector Foul water drainage system Potable Water Mains Building Information Modelling (BIM) and common data environments Degree/HNC qualified, or equivalent, in Mechanical, Electrical or Process engineering (or similar) Member of a recognised engineering institution, Incorporated Engineer, or Chartered Engineer and or working towards membership Excellent communication skills with the ability to liaise effectively with both clients and staff Self-driven and results-oriented with a positive outlook People management, time management, and project design management

Portfolio Payroll are currently working with a fantastic organisation based in Central Manchester who are looking for a Payroll Onboarding Consultant to join them on a Permanent basis. This is an opportunity to be part of a new business division with growth and development opportunities. The role Reporting to the Head of Payroll, your new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring payroll customers have a seamless transition from their current payroll provider. This will be their dedicated point of contact throughout the process, aiding them when required and providing excellent customer service throughout. You will ideally need to have had some previous exposure to payroll, however someone with an Onboarding background in other Finance related roles, could also be a good fit for the role. You will have a keen eye for detail, and have the drive to simplify the Onboarding and welcome process wherever possible for our clients. Responsibilities Your main duties will include, but are not limited to: To effectively plan and execute customer onboarding projects for payroll in a timely manner. Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year to date balances and comparisons to previous Full Payment Submission files. To explain the onboarding process to the customer through regular project sessions and timely update meetings. To ensure that data migration documents are completed correctly and thoroughly checked during the gathering and loading processes. To assist with processing of parallel runs and ensuring all run results balance with the new customers previous payroll provider. To manage a portfolio of projects at the same time, organising your time to prioritise based on customer and business need. To always maintain customer confidentiality. To educate and guide the customer on both service and system features, remaining clear and concise, always demonstrating excellent customer service. Ensuring that the Payroll onboarding SLA is adhered to at all times. Managing customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go live date. Meeting all Key Performance Indicators that are set, and documenting all key reasons for project slippage with transparency of reasons and any additional cost implications. About you Previous customer onboarding experience within a Payroll or Finance related role, with demonstrable experience of Onboarding principles such as data loads, reconciliation, parallel runs and go live authority (desirable). An awareness of UK payroll legislation and tax regulations (essential). Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable). Light-touch project management skills. Excellent written and verbal communication skills. Proven experience in building and maintaining positive client relationships. The ability to work in a fast-paced environment. The ability to become a brand ambassador for the business and its sister companies. Benefits This is a business with excellent benefits including: Commission scheme Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2- and 5-years' service. Free breakfast every Monday Opportunity to expand your knowledge from an experienced, friendly team Modern working environment in Manchester City Centre 51039JTR INDPAYN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

PDI Technician - Stockport We have an exciting opportunity for an experienced PDI/Service Technician to join a prestige dealership The Technician role comes with a basic salary of with fantastic opportunities for progression. Salary: £37,200.00 (Level 2) and £42,000.00 (Level 3) per annum OTE + Overtime at Rate x 1.5Key Location : Stockport Technician Roles and Responsibilities: Undertake maintenance, service and repair activities on motor vehicles to the highest standard Carry out all work completely and effectively whilst adhering to manufacturer’s scheduled times to maintain efficiency Effectively record details of diagnosis, work completed, and components utilised in line with group and manufacturer standards Keep work areas clean and tidy, organised and safe from hazards to health and safety Be able to liaise effectively with colleagues and customers at all levels in a polite and efficient manner To be aware of the importance and implication of maintaining high levels of customer satisfaction and work to ensure they are met at all timesMinimum Technician Requirements: Qualified to NVQ level 3 (or equivalent) Have at least 2 years experience after a qualifying period, of working in a Dealership as a Technician (or similar) Excellent customer service skills Good technical knowledge Must have a Driving License The ability to work without supervisionTake responsibility for the quality and quantity of their work PDI Technician - Stockport Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

We are seeking an experienced Regional Installation Manager to oversee Domestic & Retail installation operations across the North West. You will manage engineers, coordinate projects, and ensure installations are delivered safely, on time, and to a high standard. Occasional travel to the Leeds head office is required. Key Responsibilities • Manage a team of 20–30 engineers and the regional vehicle fleet, • Plan and coordinate installation schedules and service calls, • Handle customer complaints and aftercare issues, • Ensure health & safety compliance and conduct site audits, • Coordinate logistics and deliveries with the factory, • Manage budgets, costs, and operational efficiency, • Assist with recruitment, training, and team development Ideal Candidate • Experience in installation management or similar roles (telecom, alarm systems, garage doors, kitchen/bathroom fitting, construction), • Strong people management and leadership skills, • Outgoing, organised, and customer-focused, • Basic IT skills (Microsoft Office), • Willingness to learn and manage multiple priorities Additional Information • Home-based with travel across the North West, • Occasional travel to Leeds Head Office, • Company car allowance If you are currently an Installation Manager, Senior Installer, or Lead Engineer, or have hands-on trade experience and want to step into a management role, we’d love to hear from you. Apply: Click ‘Apply’ or contact Dana at Chase Taylor Recruitment, quoting reference MM6526

Internal Sales Executive / Trade Counter Sales £30k Trafford Park If you enjoy dealing with customers and making delivery services run like clockwork, this could be a great move. Office-based. 8 to 5. Monday to Friday. The HVAC industry may not sound terribly glamorous, but it’s growing at a vast rate as its green technology replaces carbon-heavy oil and gas heating systems. My client’s one of the leading HVAC distributors and they’re now looking for a new team member to make sure they deliver products on-time to happy customers. It’s an excellent move if you’re looking for an interesting, varied job, working with a friendly, established company that’s going places. Part customer relations, part logistics The company’s customers are mostly tradespeople. They place their orders and expect the necessary kit to turn up at the right time and place, so they can get the job done. You’ll be making sure this happens, following up on deliveries by phone and acting quickly to solve any problems, such as missing pieces or billing queries. The role’s branch based, as you’ll be working closely with colleagues in accounts, order processing, logistics and tech support to iron out any issues. And alongside this, you’ll be building relationships with customers, who rate the company’s products and rely on fast, efficient support. You’ll be also serving customers on the trade counter. Administrator? Coordinator? Diplomat? It would be totally ideal if you’ve worked in a company or branch that supplies trade customers, maybe on the counter, in the back office or in the warehouse. You’ll understand the pressures trade customers are under and you’ll be great at earning their trust and working with others to get any problems resolved. HVAC experience isn’t necessary. This isn’t a technical role and if things head that way there’s a tech support team on hand to take over. And just finally, you should have good basic IT skills, a decent standard of numeracy and literacy, and a cool, calm telephone manner. In return The role’s fully office-based, working 8 to 5, Monday to Friday. The company’s based in Trafford Park The starting salary will reflect your experience and there are some good employee benefits, including a good pension, 25 day’s holiday. As for the future, you’d be joining a successful business that likes to promote its own

More About The Role Are you passionate about leading a team to succeed, to create a customer-centric culture and be the best in the market? Our Store Managers work hard, using strong leadership, to ensure their stores are a great place for people to work and shop, making sure our core supermarket offering is strong and competitive. They play a crucial role in our business and we’re always on the lookout for great Store Managers across the UK to join us and embody these values. If you're ready for a change and want to explore opportunities in a growing business, at an exciting time, get in touch or apply via this advert. About the role Reporting to the Regional Manager, your responsibilities will include: * Developing and executing strategic initiatives to enhance store performance and profitability by continually challenging our current ways of working. We’re always open to new ideas and Store Managers should also foster this culture in their stores. * Listening and responding to what our customers and colleagues are telling us, ensuring that their experience is at the heart of all decisions that are made. * Cultivate a high-performance culture through talent development, succession planning, and supportive leadership. * Working with our teams in Head Office to ensure we have the best availability on the high street, ensuring Morrisons becomes a one-stop shopping destination. * Building and managing relationships with the local community, marketing your store so it stands out as a pillar in the community. About You * Experience managing a store in a fast paced food retail environment is essential for this role * Strong leadership skills with the capacity to listen and respond. You should be great at coaching, able to give feedback to ensure common ways of working. * A passion for spotting and driving talent and creating a successful team culture. * The ability to resolve challenges and build trust between the store team. * Natural ability to set clear objectives that link directly to each department which are aligned with the Morrisons priorities, ensuring that your team is working towards and engaged with a shared goal * The power to create a culture that fosters and values collaboration. * Broad thinking and willingness to accept opinions, beliefs of behaviours that are different from your own. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. About The Company How do we say thank you? As a Store Manager, you will play a huge role in our business and be vital to our success. We offer a generous salary, along with an excellent benefits package. * Generous bonus scheme * Car allowance * Competitive pension scheme * Private healthcare for you and your family * Colleague discount of 15% and 10% for a friend or a family member * Up to 6 weeks of annual leave, which will increase during your length of service * Competitive incentive plan * A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave We’re looking for individuals with experience as a Store Manager in food retail, who are passionate and supportive leaders, excited about driving change in a growing business. If this sounds like you, get in touch

Smart4 Sciences - specialists in pharmaceutical recruitment - are currently partnering with an established pharmaceutical organisation to recruit a Head of Quality to join their Site Leadership Team. This is a senior leadership role with full responsibility for the QA and QC functions, driving the site's quality strategy and ensuring compliance across manufacturing, licensing and parallel import operations. You will play a key role in maintaining an inspection-ready environment, leading regulatory audits and acting as the primary contact for the Medicines and Healthcare products Regulatory Agency. Lead and develop the site Quality Management System Oversee QA & QC teams and departmental performance Host regulatory and customer inspections Drive continuous improvement and compliance with EU GMP Operate as a key member of the Site Leadership TeamWe're looking for a senior pharmaceutical quality leader with strong GMP knowledge, inspection experience, and a proven ability to lead quality teams in a regulated environment. Please apply today or contact Gareth Gooley @Smart4 Sciences for a confidential discussion

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project. This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team. Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills: Excellent verbal and written communication skills. Proficient with basic computer skills and MS Office. Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Passionate : Enjoy working part of a team Customer service : Provide reliable service to customers Ownership : Working in a fast-paced environment and taking ownership of challenging situations What We Offer £13.18 an hour working 9am-5pm Monday to Friday (35 hours per week) A full-time office-based role in a dynamic housing environment An opportunity to work on a key project with potential for extension beyond the 2 months Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips