Head of customer success jobs in Middlesbrough - Page 3Create job alerts

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. The role ensures fair, transparent, h

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience.

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The ideal candidate will have over 8 years of experience in B2B relationship management, particularly within fintech or blockchain, and a strong lea

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Minimum

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

This role involves leading a team of managers to ensure outstanding customer experiences in-store. Sainsbury’s in Greater London is seeking a Lead Customer Experience Manager. Candidates should have a solid background in retail leadership, a passion for customer service, and the capability to driv

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

Sainsbury's Supermarkets Ltd is looking for a Head of Value at their London Store Support Centre. This role involves leading the customer value strategy by designing pricing frameworks and collaborating across departments like Trading and Marketing. The ideal candidate has proven leadership in comme

You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. You will lead the transformation of IWPB’s customer acquisition

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. You will own the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Design and maintain scalable Customer

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Ark seeks a knowledgeable and passionate Head of Year at Ark Blake Academy in the United Kingdom. The position offers excellent professional development opportunities and a supportive leadership team.

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. A spacio

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Zopa is building the home of money — and we’re at a turning point in how we engage, retain and grow our c

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

A data technology company in Greater London seeks a Director of Solutions Engineering to lead the Solutions Engineering team, ensuring customers maximize the value of their platform usage. This role involves providing technical expertise, engaging with clients, and driving solutions to enhance custo

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The role offers competitive bene

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Proven experience in customer service, customer success, or operations leadership. Trade Mastermind University Headquarters in Peterborough –

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. You'll drive customer transformation and ensure success b

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s