Applications Analyst
16 days ago
Birmingham
Description Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. The IT & Digital department is responsible for the forces adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live operational technology for the force). The Delivery Management function is responsible for the implementation/delivery of all new and enhanced Information Technology or Digital Technology solutions in line with Force requirements ensuring that for all Force Programmes and Projects WMP delivers: Fit-for-purpose technology At an appropriate cost Within agreed timescales With an acceptable level of risk. Reporting to the Continuous Improvement Team manager CI Application Analysts will be Primarily responsible for the developing and upgrading existing force applications. The Post holder will be responsible for assisting in the low design and development of IT solutions and providing technical guidance. The post will also have responsibility for managing the technical implementations development of bespoke solutions and applications upgrade. Key Responsibilities: • Provide specialist technical skills and knowledge that facilitate the provision configuration and support of force applications;, • Manage the security availability capability and performance of the Forces applications;, • Coordinate ITIL processes (e.g. change and release management) across various technical teams within the Operations and Technology unit;, • Take ownership of major changes and major releases;, • Assist with the application development for new IT solutions including the provision and configuration of development test & Production environments in line with low level designs and force requirements, • Provide specialist knowledge in a variety of Force applications;, • Monitor and manage the performance of third party suppliers;, • Liaise with users throughout the force to ensure their application requirements are being met;, • Ensure the currency of force applications;, • Attend user groups to ensure ICT is informed of issues requirements and future developments of applications;, • Assist with the monitoring and management of the performance of third party suppliers relating to an application upgrade and or new technical delivery., • Champion good ideas to management;, • Provide advice and guidance on administrative and technical procedures;, • Provide advice and gain the support of other people in order to contribute to the delivery of services;, • Plan and manage assigned project work including the supervision of contractors where required;, • Provide timely and accurate management information;, • Actively participate in meetings chairing where appropriate;, • Ensure compliance with force policy;, • Plan and organise activities to meet objectives and ensure that deadlines/customer expectations are met;, • Work in partnership with outside organisations;, • Have regular contact with various people within the Force and externally in order to achieve desirable outcomes;, • Monitor financials identifying major discrepancies and determining appropriate resolutions;, • Provide advice on pricing and the purchasing of software following liaison with appropriate suppliers;, • Negotiate with suppliers and contractors in order to achieve desirable outcomes;, • Control and manage technical resources;, • Make recommendations about the use of technology within the team;, • Ensure technology is maintained serviced and repaired as required;, • Resolve complex problems and issues within the team liaising with different departments or third-party suppliers where necessary;, • Assess and recommend software products;, • Promote the Forces diversity agenda;, • Support force applications and other software solutions;, • Directly communicate with customers at a variety of levels using written and oral methods;, • Co-ordinate Delivery activities across a wide range of technical teams;, • Deliver new software solutions and upgrades in a range of technologies and application types., • Create and maintain technical documentation to high standards;, • Understand business and user requirements;, • Maintain standards for security of information;, • Promote equality diversity and Human Rights in working practices;, • Participate in meetings and provide weekly status updates to CI Team Manager, • Plan and organize work with short and long term time frames;, • Extensive knowledge of force applications and industry standard, • Technologies (Oracle SQL Scripting MS 365), • Knowledge of national standards and legislation regarding relevant to force applications;, • Understanding of ITIL and change management processes;, • Knowledge of Health and Safety issues relevant to the post;, • Knowledge of internal financial processes, • Comprehensive skills in the enhancement & development of application technology, • Excellent interpersonal skills with the ability to confidently interact and empathise with all levels of staff;, • Good presentation skills;, • Flexibility to use a variety of supporting technologies and to be innovative;, • The ability to work under pressure and be capable of balancing competing demands and priorities;, • Proven track record in understanding the need of users;, • Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;, • An understanding of the ITIL processes as they apply to the team and to the department as a whole;, • Ability to produce management reports policy documents and comprehensive, • working papers including recommendations and implementation of documents;, • Ability to negotiate and influence at various levels within the organisation;, • An understanding of Project Management techniques; By choosing to join West Midlands Police you will receive an enhanced benefits package including: * Fair remuneration with progression opportunities and access to a very competitive pension scheme. * Enhanced annual leave in addition to public holiday entitlements. * Discounts across travel parking daily costs of living and leisure activities. * A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs. Vetting:Successful applicants will be required to pass Management Vetting and Security Clearancescrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process. Medical: Appointment to this role may be dependent upon successfully completing medical checks which may include a drugs test and if required a fitness test. Interview: TBC Contact:For further information email ___