Salesforce Solution Architect - Permanent - Hybrid, London - £90-100,000pa
2 days ago
London
Salesforce Solution Architect - Permanent - Hybrid, London - £90-100,000pa Position Overview: The Solution Architect is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding financial & insurance industries best practices and process methodologies, as well as creating a solution that best meets our client's needs. As a Solution Architect (SA) in our Consulting Practice we are looking for a consultant with experience implementing a wide array of Salesforce Products from Sales, Service Cloud to the more specialized Financial Services Cloud (FSC), Health Cloud, Marketing Cloud, Data Cloud etc as well as implementing add-ons such as managed package solution in conjunction with the multiple Salesforce products. In this role, you will have the opportunity to make a significant impact that directly impacts Mphasis Silverline's clients. Primary Responsibilities: • As a key contributor on a project team, the Solution Architect guides customers through the design and implementation of Salesforce solutions, • Engage customer stakeholders to understand desired business outcomes and define success criteria, • Articulate to customer stakeholders the value of recommended solutions and approach, • Lead discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements; synthesize requirements to create clear and comprehensive user stories and solution design documentation, • Perform fit-gap analysis for Salesforce functionality and client requirements, • Explain Gold Standard feature solutions and work with the customer to best build processes around standard functionality when possible, • Manage deployments of both metadata and record-based configuration components, • Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality, • Draft custom development specifications and manage the delivery and testing of the functionality by Development resources, • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner, • Develop training curriculum and deliver training sessions to the solution's end users, • 5+ years client-facing consulting experience within the Salesforce ecosystem, • 3+ years experience as a Salesforce Solution Architecture role, • 3+ years implementing Sales & Service Cloud as well as other SF & CRM platforms including relational databases, • Industry expertise in Financial Services (Banking, Wealth, Capital Markets etc), Insurance, Healthcare, Media plus others, • Proficient writing skills for producing functional specifications documentation, • Outstanding communication skills, with both the internal team and clients, • Experienced with learning and leveraging cloud-based technologies, • Comfortable with a fast-paced, high performance environment, • Self-starter, ambitious, flexible, team player, • Salesforce Certifications required, • Experience with release management tools such as Gearset, Copado or AutoRabit a plus, • Demonstrated functional and technical knowledge implementing Salesforce Solutions, • Salesforce product expertise including but not limited to; Sales Cloud, Service Cloud, Marketing Cloud (Pardot or experience on other marketing automation platforms is a plus), Health Cloud, Financial Services Cloud, nCino etc., • Experience working as a trusted advisor in consultative client engagements, • Experience working with large teams within a structured project methodology framework, • Understanding of and experience with user centered design concepts, • Having earned or willing to obtain Salesforce certifications upon request, • Additional Salesforce or industry related certifications is also a plus such as, but not limited to; Pardot, Vlocity, MuleSoft and other 3rd party applications