Head of Supplier Management Pillar
2 days ago
Birmingham
Location: Belfast, UK; Birmingham, UK; Bristol; Leeds, UK; Portsmouth, UK; Telford; Worthing, UK; 2 Dearmans Pl, Salford M3 5BS, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 71,725 - 79,481 per yearEmployment: FlexibleCategory: ProcurementPosted: 2026-09-11Valid to: 2026-10-08Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Welcome -Thank you for your interest in joining HMRC’s Supplier Management Practice within CDIO. This role sits at the heart of how HMRC delivers major digital services at national scale. As a Grade 6, you will provide strategic leadership and accountability for supplier management across CDIO, ensuring suppliers deliver value, manage risk effectively and support HMRC priorities.Job descriptionAbout HMRC & CDIO -HMRC is one of the largest and most complex digital organisations in Europe, operating a multi supplier ecosystem supporting platforms, products and services used by millions of citizens and businesses.CDIO is responsible for:Core and enabling digital platformsNational scale digital servicesSecure integration with external partnersTechnology risk, assurance and operational resilienceSupplier Management is a critical enabling practice across all of these areas.About the Supplier Management PracticeThe Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September 13:00 - Head of Supplier Management Pillar - Information Session – Fill in formPerson specificationThe Grade 6 Role – What This Means in PracticeAt Grade 6 you will:Support the strategic direction and maturity of supplier management across CDIODrive Performance and seek operational value across all contractsProvide senior oversight of strategic and high risk suppliersSponsor and assure supplier governance, escalation and reportingShape policies, standards and capability developmentRepresent CDIO Supplier Management at senior forumsYou are not managing individual contracts day to day - you are ensuring you work as a system leader across HMRC.1. Sourcing Strategy & Strategic Alignment across your pillarWork with the supplier management pre-award team and commercial aligned to the contracts you manage to Define, maintain and evolve the CDIO sourcing strategy, aligned to:HMRC organisational strategyCommercial policy and public procurement principlesSecurity, legal and financial controlsEnsure sourcing decisions support strategic outcomes, not just contractual complianceMonitor the effectiveness of sourcing decisions, identifying:Strategic objectives impacted by supplier dependenciesGaps between sourcing strategy and delivery outcomesDrive continuous improvement of sourcing guidance based on performance, value, risk and market insight.2. Supplier Relationship Management across your pillarWork with Commercial teams including the Strategic Supplier Management Team to differentiate how supplier relationships across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units to clarify roles, responsibilities and ownership across your contracts.Ensure relationships are managed in line with HMRC internal controls and external regulatory obligationsEnd to end supplier lifecycle and contract managementManaging multi supplier ecosystems and strategic partnersPerformance, risk, dependency and value management.3. End to End Supplier Lifecycle Management of your contracts across your pillar.Support and assure the supplier lifecycle of your own contracts including: Evaluation and selectionOnboarding and mobilisationPerformance and relationship managementRenewal, transition and off boardingEnsure consistent use of: Contract frameworks and SOWsPerformance and compliance criteriaRisk and dependency management artefactsEnsure supplier information, decisions and performance are visible, auditable and managed centrally.4. Performance, Risk & Value Management across your pillarDefine and maintain supplier performance measurement frameworks, including KPIs, SLAs and outcome measuresEnsure supplier reporting supports HMRC defined success measures, not supplier defined metricsTrack and manage: Performance issues and service impactsRisks, dependencies and continuity concernsFinancial value, benefits realisation and cost driversLead resolution of supplier issues and conflicts through structured governance and escalation routes via your operational performance boardMeasure, track, and report supplier performance, value realisation, risks, costs, and benefitsImplement and maintain supplier performance metrics, SLAs, and reporting methodologies to drive accountability and improvementAddress supplier issues, conflicts, and dependencies through effective governance and escalation mechanisms5. Third‑Party Integration & Dependency Management across your pillarEnsure third‑party services are effectively integrated into HMRC digital products and servicesWork with the supplier management pre-award team to Identify, analyse and manage critical supplier dependencies across CDIO value streamsWork with the supplier management pre-award team to ensure alternative sourcing options are identified for strategic and high‑risk servicesWork with the supplier management pre-award team to embed dependency considerations into service design, delivery and operations, not treated as an afterthought 6. Governance, Reporting & Continuous Improvement across your pillar.Provide clear and timely supplier management reporting to CDIO governance forums (e.g. OPBs, Portfolio Boards)Support assurance, audit and compliance activity across supplier arrangementsChampion lean, standardised and collaborative ways of working across supplier managementBuild a culture of continuous improvement, accountability and “one CDIO team” working. Essential Criteria:Senior Supplier or commercial management in large, complex private, public sector or enterprise environments.Experience and Working knowledge of managing multiple suppliers and contracts driving value and performance outcomes effectively.Experience and Working knowledge of CI and innovation making improvements to drive better customer outcomes.Strong people leader who has experience in uplifting a team’s capability in a positive way to deliver outcomes.Ability to manage complex and demanding stakeholders in a collaborative way.Analytical and reporting skills, outcome focused and evidence ledCommercial awareness and structured decision makingDesirable Criteria:Knowledge of ITIL 4 practices, value streams and service management principles but not essential and you will be provided with training.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office closuresFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleTelford Plaza, Telford - moving to Parkside Court, TelfordTrinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordLynx House, Portsmouth – moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.BehavioursWe'll assess you against these behaviours during the selection process:LeadershipSeeing the Big PictureManaging a Quality ServiceDelivering at PaceCommunicating and InfluencingDeveloping Self and OthersBenefitsAlongside your salary of 71,725, HM Revenue and Customs contributes 20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, previous skills and experience, full qualification details. CV to include last 5 roles with max 300 words per role.A 1250-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.Further details around what this will entail are listed on the application form.Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact talentacquisitionteam@hmrc.gov.ukSiftAt sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked questions based on 4 Behaviours - Leadership, Seeing the Big Picture, Managing a Quality Service, and Delivering at Pace. You will be asked to do a presentation on 2 Behaviours - Communicating and Influencing, and Developing Self and Others.Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact talentacquisitionteam@hmrc.gov.ukTechnical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkers:Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact po
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