Director Of Operations
16 days ago
Wilmington
Job Description Join one of the fastest-growing real estate companies in the nation! We credit our success to our collaborative culture, WOW-level customer experience, and doing business differently. We’re currently seeking a talented, service-oriented, and energetic Operations Manager to help lead our team and take our business to the next level. This is a multifaceted leadership position where you will manage day-to-day operations for a real estate team and its partners. You’ll oversee our systems, team members, client experience, and office culture, all while embodying and protecting our core values. Compensation & Benefits: • Base Salary $70,000 - $85,000, • Bonus opportunities, • Paid time off (PTO), • Manage the day-to-day operations to ensure seamless team performance, world-class client service, and a strong, values-driven team culture, • Oversee all administrative and marketing processes, ensuring consistency and excellence, • Supervise admin and operations staff, tracking performance, growth, and job satisfaction, • Maintain office needs, including supplies, equipment, and cleanliness, • Uphold and protect team culture and values, • Coordinate and track VIP client gifting, reviews, and referral systems, • Manage the client experience during transactions and post-closing follow-up, • Oversee CRM, Google Workspace, website, and database maintenance, • Lead recruiting and onboarding of new agents and employees, • Handle payroll, bill payment, lease management, QuickBooks, commission disbursements, and team financials in partnership with Alchemy of Money, • Provide regular ROI reporting on marketing and lead generation, • Track agent and vendor referrals and maintain those relationships in the CRM, • Support the CEO with special projects and administrative needsQualifications:, • Prior operations or administrative management experience (real estate experience is a plus), • Highly organized with exceptional attention to detail, • Excellent communication skills, both verbal and written, • Strong time management and ability to prioritize in a fast-paced environment, • Problem-solving mindset and calm under pressure, • Service-oriented with a positive, team-first attitude, • Comfortable working with strong personalities and holding others accountable, • Tech-savvy with experience in Google Workspace and CRM systems, • Real Estate license is preferred but not requiredAbout Company We are a top-ranking real estate team in the Wilmington area, known for our commitment to excellence and exceeding expectations. If this sounds like you, reach out and apply today!