Director of Operations
22 days ago
Pottstown
Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Tuition assistance, • Vision insurance, • Wellness resources, • Flexible schedule WHO WE ARE: YWCA Tri-County Area is on a mission to eliminate racism, empower women, and promote peace justice, freedom, and dignity for all. YW serves more than 3,000 people annually in Montgomery, Chester, and Berks counties as a leader in advocating for girls, women, and families. YWs quality programs and services focus on education, designed to build individual, family, and community success: early childhood education; Youth Empowerment Programs that include enrichment, STEM learning, and recreation; adult education and English as a Second Language; workforce development; Foster Grandparent Program; and holistic wraparound services. Mission-based advocacy efforts raise awareness, offer issue education, and build social capital around women's empowerment, racial and social justice, and safe and healthy communities. YWCA Tri-County Area is an Equal Opportunity Employer offering competitive salaries and benefit packages. WHAT WE ARE LOOKING FOR: Seeking a proactive and knowledgeable Director of Operations who will apply a comprehensive facility management strategy to oversee the day-to-day operations of 4 multi-purpose human services and recreational buildings. The ideal candidate will have experience in preventative maintenance, inventory management, contractor & service provider coordination, managing mechanical and utility outages, and repair/replace project management. Knowledge of life safety, OSHA, and building code required. Must be a front-line manager with above average computerized maintenance and incident management system competency (generate time & expense reports, document project & task hours, update project plans, input and retrieve consistent & qualitative data) The Director of Operations manages a team of part-time and full-time staff, as well as supplemental staff from third-party work programs and volunteers. WHAT YOULL BE DOING: • Manage Operations staff by recruiting, training and coaching employees, communicating job expectations, appraising performance, and providing disciplinary recommendations, • Manage assigned priorities and personnel to complete daily task queue and building improvement projects, • Utilize preventative maintenance best practices to prolong equipment lifespan, prevent catastrophic failures, and preemptively identify and address emergent issues before equipment fails or reaches end of life, • Coordinate and schedule inspections and audits to ensure buildings and workspaces maintain high availability, legal/regulatory compliance, and adhere to safety standards, • Utilize computerized maintenance & inventory system to monitor key metrics for day-to-day operations to ensure efficient and timely completion of tasks, • Act as primary point of contact for escalated issues, meeting and coordinating with vendors, service providers, contractors and 3rd parties, • Coordinating with department leaders and building tenants to ensure equitable and efficient resolution of concerns and requests, • Create, submit, and archive purchase orders, procurement, expense tracking and reconciliation for Operations & Facilities Department purchases, • Manage inventory of building mechanical spaces, facilities, HVAC, tools, vehicles, and materials, • Participate in job-related professional development, continually enhance skills and knowledge of the organizations needs and stay ahead of potential issues, • Routinely survey and audit buildings for safety hazards, unlocked doors, or failing equipment; reports deficiencies to DOIT, documents in inventory, and participates in planning and budgeting process for upgrades or replacement, • Utilize YWCAs computerized emergency alert system, • Act as point of contact and front line supervisor for urgent and after hours incident requests, • Other duties as assigned within the scope of position expectations.WHAT YOULL BRING TO THE POSITION:, • Ability to work independently, in a fast-paced environment while managing time efficiently, • Proven ability to work cooperatively with clients, staff, and volunteers of all ages, ethnic backgrounds, and socioeconomic levels, • Excellent communication skills in English both oral and written and ability to utilize communication skills in both internal and external environments, • Professional and effective use of email, phone systems, and business computer information systems and hardware, • Ability to use computerized time logging, tracking and report management system to collect and display time and expense for incident resolution and project progress, • Strong time management skills and attention to detail, accuracy of data entry & organizational skills, • Ability to perform quality inspections and ensure Operations Team adheres to established protocol, standards, and schedules, • Strong knowledge of safety hazards and regulations (ADA, Fire Code, OSHA, etc.), • Ability to perform basic repairs and operate tools or equipment used in routine maintenance., • Understanding of YWCAs mission, goals, and objectives and ability to work independently with a high level of energy and contribute as a part of a larger team., • High School Diploma or equivalent required., • 5 years of supervisory and oversight responsibilities., • Must be willing to submit to background checks, in accordance with local laws and regulations., • Current Health Assessment and TB test., • Must have a valid drivers license position will require travel between all YW3CA locations.Physical Requirements:, • Prolonged periods standing. Accordingly, YWCA Tri-County Area will hire, train, and promote individuals in accordance with this Equal Employment Opportunity Policy; make decisions according to the principle of equal opportunity by imposing only bona fide occupational qualification requirements for employment opportunities; and administer all personnel practices and programs (including, but not limited to, compensation, benefits, transfers, and training) in accordance with this Equal Employment Opportunity Policy. YWCA Tri-County Area is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, YWCA Tri-County Area is unable to sponsor employment for international candidates at this time.